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Cadillac CTS Engine Problems



  • I feel pregnant, everybody else gets an email from Sarah at Cadillac Customer Service about their engine problems. My Cadillac, (2012 CTS with the 3.0L) had the engine fail at 2060 miles 105 days after delivery and not one email or call. What gives?
  • I feel pregnant because everybody else with Cadillac engine problems get emails from Sarah. My 2012 CTS (3.0L) engine failed due to bearing problems with 2060 miles and 105 days after delivery. SEE # 614
  • gmcustsvcgmcustsvc Posts: 4,055
    Good morning fcarron,
    My apologies that your post was missed! I do see that you had Service Request 71-1058037892 opened, and it was closed as you no longer have the vehicle - is that correct? If you would like to discuss this further with us, please email us at (include your case number).

    Sarah, GM Customer Service
  • I bought a new 2005 CTS 3.6L with manual transmission in 2007 with only 1 thousand miles on it. Such a beaut and so rare. I loved it. From the moment i bought the car it was riddled with problems. I wasn't too concerned because i was covered under my warranty. At 38 thousand miles and several warranty repairs and non warranty upgrades, my bearings spun causing metal to go through out the engine causing permanent damage. Because of the year I purchased the car the warranty had just run out. I went to my dealership at Bay shore Cadillac in NY. and with much convincing, threatening and begging and basically crying, GM decided to honor my out of warranty repair. I was ecstatic!!! They claimed to have replaced the engine with new one. I had to pay a small 150 dollar deductible. From 38,000 miles to now roughly 76,000 miles. The car was nothing but problematic with issues such as several destroyed rear differential bushings. I replaced it twice then I finally went to a urethane bushing made for the cts V. success, never had that problem again. Then I had to replace the drive shaft twice because Cadillac doesn't sell just the "bushing". I also had to replace the bushing for my clutch. (the busing that allows the shifter to get into gear. Since this part is permanently back ordered i had a custom shop mill one out of Teflon. 76,000 miles on a supposed NEW ENGINE, plus cam sensors being replaced...all the coils being replaced etc.... the same problem happens again. The bearing spun again. I knew i couldn't bring it to Cadillac since i was out of warranty. My very trusted mechanic assesses that the oil pan was resealed and the engine looks original. Could Cadillac have dooped me into rebuilding my engine instead of replacing it? i will never know the truth. But for the same problem to happen again at the near exact same mileage is beyond me. I still owe 4,300 on the car. The pisser here is i was about to drive my car and trade it in for a used CTS V despite all my bad luck and 10 plus thousand dollars in repairs put into a new car. Now i have a hunk of metal that's worthless. I have one final hope to bring to GM corporates attention again to see if they will at least accept as a trade in and repair the car at their cost and resell it on one of their lots. I love Cadillac's but after this experience i wouldn't wish upon my enemy. I treated my car so well and did early oil change, only 93 octane was put in the car. Nothing but the best for my CTS. Not sure what other options i have at this point. I don't know what to do. if i default on my payments and just refuse to pay off...i will have the banks on my butt. what should i do??????? ARGH!!!
  • gmcustsvcgmcustsvc Posts: 4,055

    It looks like, from your post, you may already be working with us to get this checked into. If I'm mistaken, though, and you wanted to start a Service Request with us, please contact us via email at (include your name and contact information, the last 8 digits of your VIN and mileage, a brief summary of the situation, and the name of your involved dealership).

    Sarah, GM Customer Service
  • fearlessflyfearlessfly Posts: 15
    edited January 2013
    Can anyone address whether the high engine oil consumption problems of the older CTS (2003-2009) cars been eliminated from the 2011-2013 models with the V-6 engine? Please address the overall reliability of the newer (2012-2013) CTS models. Thanks for your help!
  • jpfjpf Posts: 496
    These engines have three timing chains. The problem occurs because one or more of the chains stretch. Personally, I would not buy a vehicle with three timing chains. Too many bad things can happen. My 2 cents worth. GM please bring back the 3500, 3800, or 3900 V6 engines.
  • darko2darko2 Posts: 3
    Still have the original tires on the original rims, never driven tires still have packing paint on the treds. Tires taken off at dealers.
  • OMG! I just got my CTS back after having the engine replaced because of the same reason you had! The creepy warranty people denied the claim even though it was under warranty until July of this year. The dealership said they had never seen anything like this in all the years they have been in business, and I know they've been around for well over 50 years. The owner of the dealership finally got the warranty creeps to pay for a third of the total bill, the dealership paid third and we paid a third. And I was just going to let this go but, now I'm wondering how many other people have had this happen? My original intent was to contact my state attorney general's office...sounds like I should stick to my original plan. I am sorry you were screwed over and lost your car. Up until this happened, I really loved my CTS. Now, not so sure.... :mad:
  • My 2005 CTS is using oil to , a quart about every 1,000 miles it only has 79,000 miles on it. I will never buy another Cadillac again, I aways get my oil change at the Dealership here in Augusta and I ask the service guy there about my car using oil , he told me that was a first . I knew it was a lie when he told me that. The problem started around 50,000 miles . I love my car till this started .
  • gmcustsvcgmcustsvc Posts: 4,055

    Did your dealership offer to perform an oil consumption test on your CTS?

    Sarah, GM Customer Service
  • Hi Sarah

    If I did the dealership oil consumption test, and they found it to using a quart about 1,800 miles, would Cadillac do anything about it? My car is am 05 with about 68,000 miles on it.

    I would do the test if knew that Cadillac would do something about it if it exceeded a quart every 2000 miles. Otherwise I don't want to waste the $200
  • gmcustsvcgmcustsvc Posts: 4,055
    Good morning ronyxxx,

    I'm sure the dealership would seek to find out why your CTS is consuming oil if the consumption rate exceeds one quart every 2,000 miles. Given the age of the vehicle, however, this is no longer under warranty. If you wanted for us to see if there are any available options we could look into this further but I cannot guarantee any results up front.

    Sarah, GM Customer Service
  • I brought this car in 2007 and it only had 29,000 miles on it . at around 50,000 it started using oil, with that many miles it should not be useing that much oil, from what am reading on this site a lot of other people are having the same problem as i am. i have had a lot of cars in my lifetime but never anything like this.
  • Yes I would be interested in options. How can I contact you?

    ronc4488 at gmail com
  • The oil consumption test is a joke. First they put your car up on a lift and do a white glove test. If they see any oil at all they say you have an oil leak. You must have this fixed before they can conduct the test. They told me my timing chain housing showed signs of a slight leak. This would cost me 1400.00 to repair. My 2005 cts uses about 2 qts every 1000 miles with no sign of leakage ever!
  • ronyxxxronyxxx Posts: 19
    Welcome to Cadillac ownership 05gmlemon.

    Check out posts 614 and 616. I've never heard back from Sarah at GM Customer Service. All we get is lip service. Your case is a blatant case of "if they complain, sell them something else". All good sales courses teach this... at least all the ones I went to. Lucky us huh?

    Cadillac management has apparently chosen to stick their heads in the sand and make us go away. I'm thinking CNN, 60 minutes, class action and EPA.

    I tried posting a call to class action, but Edwards chooses to side with GM and deleted my post.

    Unlike the Cadillac Motor Company I cannot in good conciense sell my car to some unsuspecting sucker...I too am stuck with a rapidly depreciating LEMON!
  • I have a 2012 CTS coupe, AWD. At 26k, the oil pressure lite kept going on when I was standing still. When I revved the engine, it went off. First trip the service guys couldn't find an issue, second trip, the oil gauge was replaced, third trip, the oil pump, and then the engine seized. GM replaced the engine with what they allege was a production engine, but my car was out of service for at least two months, I continued to pay the note, and now I haves a one year old car with a stigma attached to it. If GM is aware of the issues and continues to sell this car with these problems, why can't they be stopped. I am told I have no options other than maybe an extended warranty? What about the money for the rental car, the loss in value of the car, etc.
  • fcarronfcarron Posts: 6
    I think you need a good lawyer. I went through the same B.S. you are dealing with except I refused to take the engine failed car back after repairs were made. I paid a hefty price for so called Cadillac quality and reliability. You need to take into consideration things like: A. How is the dealer going to align the AWD components? B. Diminished value of this car when you trade it in, remember, the repairs are visible in the computer record of this car for all to see. I wish you the best, but don't under estimate the disdain that Cadillac and G.M. have for customers that encounter major problems like engine failures. Cadillac is not interested in dealing with your problem, all they want is for you to go away. Go back to #514 to see my Cadillac engine failure. Good luck!, signed #514
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