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Is Hyundai supporting the Azera?

drdonrsdrdonrs Posts: 164
There are some of us who feel that Hyundai's lack of advertising for the Azera, in many localities and slow or no response to those who have a noisy suspension, might have a negative effect on the value of our cars. On the "other board" many have taken to contacting Hyundai and the following is what I have recently sent to them via email. One of our fellow Azera owners did get an acknowledgement.

here is my email letter to Hyundai which I just sent.

Don

Dear Hyundai Consumer Affairs,
I am the owner of a 2006 Sonata LX6 and a 2006 Azera Limited. I want you to
know that I am mostly thrilled with both cars. I am a senior citizen (early
70's) with a very strong interest in "cars". We are a 2 car family and
formerly leased our cars for many years. I most recently had leased 6 Acura
TL's (most recently two 03 TL's) and it was with great trepidation that I
switched over to Hyundai. I purchased my 06 Sonata 1 year ago. The purchase
experience was so pleasing(great dealership/Hyundai of Westchester) and so
when my 2nd Acura TL came off lease I bought the Azera which my wife drives
and we use it as the "family" car. We love the Azera but as a very active
participant on the Hyundai Forums.com internet board as well as Edmund's I
have the opportunity to exchange information with other Hyundai enthusiasts.
I must comment on what appears to be a total lack of advertising activity
and public support for the Azera in recent months. In addition many Azera
owners have been disturbed by the noisy suspension on this supposed entry
level luxury car. I am on very good terms with the sales manager at Hyundai
of Westchester and commented that they rarely have an Azera on the showroom
floor. I have even offered to support the car in dealing with potential
customers by speaking with them as a very satisfied customer.
I should think that all of us who own Azeras, and took a chance on a new
model, based on automobile tests and our perceptions, deserve more than a
somewhat silent response from Hyundai. I can very well afford to be in an
Acura and or a Lexus or an Avalon, but instead chose the Azera because the
car is really first rate and the sales and service at my dealership is first
rate. I echo the concerns of the many participants on the internet boards
regarding the Azera's lack of support and the "thunking" suspension. The
suspension of the Sonata LX6 is also somewhat noisy but thus far I had the
rear suspension shocks and struts replaced and that was a major step forward
in your support.
If you will take the time to monitor the internet boards, which is populated
with real car enthusiasts, you can get a feel for the disappointment on the
part of many Azera owners. We love the car but want to feel that Hyundai is
not going to let the model disappear. We would also like to have some sign
that Hyundai is aware of the concerns that many owners have regarding the
noisy suspension. This should not be an issue in a car with a cost of over
$30,000. This shouldn't even be an issue with a low end model. I hope you
realize that many , indeed most of us, are strong supporters of Hyundai,
enjoy our cars and want to see some sign that Hyundai hears what its'
customers are saying and thinking.
Looking forward to a response from you.

Sincerely
«1345

Comments

  • azgrandazgrand Posts: 50
    Perhaps if more of us sent letters to Hyundai, they would be more interested in fixing the problem. Mine doesn't have the clunking problem yet, but I've had it less than a month. Perhaps you could post the e-mail or snail mail address for Hyundai and others could also express their converns.
  • drdonrsdrdonrs Posts: 164
    Here is the email address. I will also reproduce the response I have received.
    consumeraffairs@hmausa.com.

    Don
  • patpat Posts: 10,421
    Don, please don't include any individual names, phone numbers or any person's specific contact information The generic email address you just posted is fine, as would be a snail mail corporate address. Email me if you have any questions.
  • drdonrsdrdonrs Posts: 164
    This is the response I got. I will be calling this afternoon
    Don :)

    Thank you for contacting Hyundai Motor America.

    Congratulations on your purchase of the 2006 Hyundai Azera and 2006 Hyundai Sonata! We would like to welcome you to the Hyundai family!

    We are delighted to hear of your overall satisfaction with your 2006 Azera, and are pleased that you took the time to contact us. We are also very pleased to hear about your pleasant experience with Hyundai of Westchester, and that the sales manager has exceeded your expectation for quality customer service. Please know that we have documented your positive feedback and will be forwarding it on to the appropriate personnel for review and consideration.

    We have documented your comments and concerns in your file on your behalf. For your reference, your file number is 1010452.

    We would like to review your concern regarding the concerns you have with the "thunking" noise you are experiencing with your vehicle as well as document your suggestions on the advertising of the Azera.

    So that we may better assist you, please call our toll-free customer service number at 1-800-633-5151, Monday through Friday from 5:00 a.m. to 6:00 p.m., Pacific Time. Please be prepared to provide your file number when speaking with a Hyundai Consumer Affairs case manager over the phone.
  • drdonrsdrdonrs Posts: 164
    pat,
    I am only including the customer service telephone number, which is universally available to everyone. We have apparently gotten Hyundai's attention.
    Don
  • patpat Posts: 10,421
    Sure looks like it! It'll be interesting to see what happens when you call.
  • a great letter, a great job!
  • eagle2aeagle2a Posts: 97
    Hi Don: Like you I am an older driver who enjoys cars. I own a 2006 Sonata GLS I4 auto.

    I very much appreciate your writing Hyundai and expressing your thoughts on your new Hyundais. I down loaded your email to Hyundai and read it last night.

    If more owners would do as you have done I feel we would have better cars to drive. As long as the auto manufactures would be as responsive as Hyundai seems to be.

    Good Job!
  • drdonrsdrdonrs Posts: 164
    Just spoke to Consumer Affairs. The young lady was very "nice" and listened to everything I had to say regarding lack of support for the Azera and the issue of the suspension. After about a 1/2 hr of discussion I summed it all up by pointedly asking how she was going to convey these concerns that so many Azera owners had. Would I hear back, would there be some acknowledgement on the part of corporate, in other words what could we expect? She said that all of my concerns would be passed on to the next levels, but she couldn't assure me that I would personally hear from someone. I reiterated and summed up what I had expressed in my email. I wanted her to convey the fact that we owners of the Azera took a "chance" on a new model. We Azera owners bought into an entry level luxury car and would expect to be treated as such. At the conclusion of our conversation she gave me her extension # and so now we will see. I strongly urge everyone to email and or call Hyundai Consumer Affairs. If need be, make a repeat call. It is my impression that they will respond to a large component of their customers calling in. Let them know we are out there. She agreed that our concerns regarding apparent lack of publicity for the Azera and our suspension concerns were legitimate. However that is to be expected. I think the approach has to be 2 pronged- via Consumer Affairs and our Dealerships.
    I believe that I covered all the concerns that have been expressed on the board and others have to follow so it doesn't appear to be an "isolated" complaint.
    Don
  • floridabob1floridabob1 Posts: 1,190
    RE: 10
    Been there, done that!
    I have had my Azera for over one year and have had many conversations with Consumer Affairs regarding several issues.
    I have never received a reply that was meaningful.
    If you ask them a technical question they are instructed to get their answers from the Service Department of you local dealership.
    They have no communications with the corporate technical or engineering staff. They claim to pass on the information that you give to them, but I have never been contacted by anyone other than the Consumer Affairs department.
    If anyone has had other results, kindly post the name of the "technical" person to whom you spoke.
  • drdonrsdrdonrs Posts: 164
    I am going to be speaking with the Sales Manager at my dealership, today. It is another "tool" to get some response. I am going to see if I can arrange a meeting with Hyundai district rep. whoever that is because that individual seems to be in a "controlling" position. I think it is important that we approach this situation in 2 directions, via corporate and via our dealers especially the sales mgr. I don't expect to hear personally, but if I do all the better. What we want is to have Hyundai corporate acknowledge that there is an aspect of the Azera that does not satisfy a large segment of the ownership. Let's all stay focused on the problems and not let the situation become overwhelming. Moving a corporate behemoth like Hyundai is like turning a battleship on a "dime". It takes time and patience. Meanwhile, everyone should be contacting Customer Relations and their dealer's. We will only accomplish anything with a group effort. floridabob, do you have the name and extension# of the Consumer Affairs person you spoke to? Was it the same person each time? I will be checking back with the person I spoke with, in the next couple of weeks. We need numbers in participation to get the attention of corporate. One very important thing I have learned while attaining my "senior citizen" status, you get farther along with an "olive branch" as opposed to using the "hammer" approach.
    Have a great weekend everyone and enjoy your Azzy's, it's still a "neat" car. :)
    Don
  • floridabob1floridabob1 Posts: 1,190
    RE:11
    As you know, once you contact Consumer Affairs you are assigned a file number. Every contact that you make in the future is posted under that file number. Any representitive can pull up all of your prior contacts, concerns as well as their responses to your concerns or questions. The names of all of your prior contacts is part of the information stored under that file number.
  • drdonrsdrdonrs Posts: 164
    Yes, I am aware of that. I was assigned a file # in the email response I got. I tried real hard to "nail down" an answer from my contact but she was honest with me and said she couldn't guarantee a personal answer from "above". I tried to get the exact mechanism that she uses to pass this information on. She did say the 2 concerns, suspension and publicity, go to different areas. If enough people make contact then Hyundai will be aware, if they are not already. I have posted this information on the "other" board as well. As I said I am going to be speaking to the sales manager at my dealership. Like my Sonata, I feel that we will get a "fix". It took about a year+ to get Hyundai to finally authorize replacement of the rear shocks and struts on the Sonata. Let's all be patient a bit longer. As an aside, the only Azzy owners who really know about these concerns are mostly those of us who participate on the boards. When I asked my service manager if he had any complaints about the noisy suspension, he said not really. I alerted him to our concerns and he too is looking into it. So if you are not a "car enthusiast" as most of us are, you may very likely accept whatever exists without question. To be honest, it doesn't detract from the performance so what you don't know, you really don't know. It depends upon how many of us Azzy owners are on the Internet boards exchanging information. Quite a few, I hope.
    Don
  • sonotasonota Posts: 5
    Hi this is Tony, I am a ase certified tech GM .I purchased my first Hyundai 03 XG350L , demo in 04 . After major engine problems with it , I traded it in . Against my better judgement I purchased another Hyunadi. 06 brand new sonota lx with every option avail. I did this on a rainy night after I got off work. The following day with no rain while driving it to work started hearing major suspension noises , the gas tank you could hear the gas sloshing in it, the atc control went crazy. Hyundai purchased it back from me and they sold me the Azera limited at the same cost of the sonta. I have had the car 10 months . It is a nice car but not worth the 30 plus the dealers are trying to ask for it.Problems I have had with it . The temp outside reading sensor replaced ,it still reads higher temp then it really is outside. Minor issue so I am dealing with it. One of the fog lights seals failed let water in the housing. The light exploded in it .Replaced under warranty no big deal. Now there is a rattle sound comming from under the hood. Possible an engine issue again, maybe just a belt tentioner.I have yet to take it back to the dealer for this. Summery - never by a new first year car that has a new engine, new body , new design . The manufacture has not had any time to work out all of the bugs that will appear on it. This is true of any manufacture. Like I said ,I am a ase tech I work and have seen all kinds of issues with every car. Lexus, BMW, Benz. Any thing man made there will be problems with it at some point . When the Azera gives me major engine problems I will trade it in again. I will not be purchasing another Hyundi. Also on the sonota the shocks and struts are not the problem with it . For now no suspension noise from the azera.
    Engine, or transmission problems and it will be traded in .Hyundai has come a long way , but they still have a long way to go. There techs have no training on any of the new cars. There tech. department is clueless,the sales people have no product knowlege at all . Maybe in another 10years Hyundai will be where they need to be on these issues. Time will tell.
  • floridabob1floridabob1 Posts: 1,190
    RE:14
    Not all purchasers of cars participate in forums. My guess is that we represent a very small percentage. I would assume that many other owners have concerns similar to ours.
    Some accept the deficiencies and make no mention of them to the dealers and certainly not to the Consumer Affairs department.
    I am sorry to say that I believe the representative of Hyundai will tell you that he is aware of no similar problems with similar vehicles.
    Maybe a am too much of a cynic, but you may also be slightly naive. The Azera has been on the market for over one year. The company should have already responded to the problems.
  • joe97joe97 Posts: 2,248
    Well, seems like everything has gone wrong with your recent purchases. I don't know what to say and offer you except you've hit the bug of bad luck, big time, I might add. I hate to bring up ancient history but I thought you were done with Hyundai months ago?? Anyway, I'm glad you've decided to come back but at the same time sorry to hear about everything you have gone through. I've spoken to tons of new Hyundai owners - satisfaction is definitely at an all-time high, that's for sure (and those awards didn't just go to Hyundai for fun) ;)

    Chalk it up to a series of bad luck :)

    Tell you what, where are you located? I might be able to arrange and have someone within Hyundai to have a look at your cars...

    Lastly, few things to clear up:

    1) Azera Limited does not sell for 30 plus, not anywhere in the US

    2) What's a sonota? :)
  • floridabob1floridabob1 Posts: 1,190
    RE17
    The Hyundai Azera Limited, Ultimate sells for about $30,500 in South Florida plus dealer charges and sales tax.
    Various discounts can be negotiated from dealer to dealer but they are not indicated on the MSRP.
  • joe97joe97 Posts: 2,248
    Agreed. I guess "30 plus" from the original poster was somewhat of an exaggeration, sub-30 would be more fitting, IMO. Also, 10 months ago, I don't believe the Ultimate package was available.
  • The Ultimate package has been available since the Azera's introduction. I purchased mine in early Dec. 05.
  • floridabob1floridabob1 Posts: 1,190
    RE: 19
    I ordered my Limited in Nov 2005 and took delivery begining of Jan. 2006. When I placed my order, dealers were asking $1500.00 ABOVE MSRP in this area. At the time I ordered mine , I was happy to have paid $500 under sticker.
    I would not make such a deal today.
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