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Is Hyundai supporting the Azera?
here is my email letter to Hyundai which I just sent.
Dear Hyundai Consumer Affairs,
I am the owner of a 2006 Sonata LX6 and a 2006 Azera Limited. I want you to
know that I am mostly thrilled with both cars. I am a senior citizen (early
70's) with a very strong interest in "cars". We are a 2 car family and
formerly leased our cars for many years. I most recently had leased 6 Acura
TL's (most recently two 03 TL's) and it was with great trepidation that I
switched over to Hyundai. I purchased my 06 Sonata 1 year ago. The purchase
experience was so pleasing(great dealership/Hyundai of Westchester) and so
when my 2nd Acura TL came off lease I bought the Azera which my wife drives
and we use it as the "family" car. We love the Azera but as a very active
participant on the Hyundai Forums.com internet board as well as Edmund's I
have the opportunity to exchange information with other Hyundai enthusiasts.
I must comment on what appears to be a total lack of advertising activity
and public support for the Azera in recent months. In addition many Azera
owners have been disturbed by the noisy suspension on this supposed entry
level luxury car. I am on very good terms with the sales manager at Hyundai
of Westchester and commented that they rarely have an Azera on the showroom
floor. I have even offered to support the car in dealing with potential
customers by speaking with them as a very satisfied customer.
I should think that all of us who own Azeras, and took a chance on a new
model, based on automobile tests and our perceptions, deserve more than a
somewhat silent response from Hyundai. I can very well afford to be in an
Acura and or a Lexus or an Avalon, but instead chose the Azera because the
car is really first rate and the sales and service at my dealership is first
rate. I echo the concerns of the many participants on the internet boards
regarding the Azera's lack of support and the "thunking" suspension. The
suspension of the Sonata LX6 is also somewhat noisy but thus far I had the
rear suspension shocks and struts replaced and that was a major step forward
in your support.
If you will take the time to monitor the internet boards, which is populated
with real car enthusiasts, you can get a feel for the disappointment on the
part of many Azera owners. We love the car but want to feel that Hyundai is
not going to let the model disappear. We would also like to have some sign
that Hyundai is aware of the concerns that many owners have regarding the
noisy suspension. This should not be an issue in a car with a cost of over
$30,000. This shouldn't even be an issue with a low end model. I hope you
realize that many , indeed most of us, are strong supporters of Hyundai,
enjoy our cars and want to see some sign that Hyundai hears what its'
customers are saying and thinking.
Looking forward to a response from you.