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Cadillac SRX Problem with stability system



  • rriderrrider Posts: 9
    ok well I mentioned that I would get back and update as to progress or lack of.
    Took the car in and after waiting a full hour was given a rental for the day...not a cadillac but a buick!
    Left the vehicle in what I thought was capable hands only to be called at about 5:00 pm and advised that they were unable to get codes due to a malfunctioning ecm sensor/module. The problem still exists and was advised they would not be able to ascertain what the issues were until it was installed. Part ordered. Part arrived on this past Monday and I called Tuesday to schedule appointment.

    Here is the kicker....I'm sorry nut we do not have anything available until the 29th. I explained the severity of the problem, AGAIN, only to have him tell me that " I'll have to test drive this thing and figure out what is going on" Boy, I wish it was that simple.

    After begging he said I could drop it off at night, tonight (wed.) .and he would do his best to get to it.

    In the mean time I have been advised that the vehicle needs a new right front hub bearing...$750.00, A new steering rack(only 65K miles) $1450.00, and new tires all around , $1355.00 (which I agreed to and have had replaced at half the cost.

    so ...beware . Hill Cadillac quick to give estimates but not so quick to effectively diagnose. I am off for round 2 ..dropping car off tonight, will keep apprised


    ps..OH and I have not had the fortune of getting an email from the GM customer service woman who seems to monitor this sight...I guess my problems are just that...mine!
  • Thanks for responding. The dealership said they did put a code reader and saw the history but that the problem was no longer activate, suggesting it had self corrected. They told me I "may" need to buy a steering wheel "sensor", but that they are not sure if that will solve the problems I have reported. It comes on in the first 5 minutes when I use it. I bought this car used. There seem to be a CD stuck in there. From the forum, this is not a unique problem to my vehicle, several owners have reported problems with the CD system too. While the engine is on it continues to shuffle even when the radio is turned off, and continues for a while after the car is turned off. The radio sound system is great, but I need all the functionalities of the entertainment system it is supposed to provide. I am almost regretting buying this car. I am frustrated.
  • Thanks steve. The GM dealership at one time said they could show me how to remove the fuse to the CD player so that I would not run into battery being drained while the car is off. He spent some good 30 to 45 minutes, me waiting, trying to figure out where the fuse is located, going under the seats, removing panels and eventually telling me this is not going to be an easy fix, and gave up. Now imagine, these are the experts, the makers of the car, failing to do what is supposed to be a very simple task. What about poor me! There are things wrong with this vehicle that GM does not want to address before a LOUD public outcry!
  • rrider,
    Same problem as you are having. Good luck. I was initially told the problem would go away and all those warnings would be corrected if I replaced the rear left hand side wheel hub and buy new tires. Wheel, I paid $700 to have the wheel bearing hub replaced and the dealership did not have the rear tire sizes in stock (I wonder why the rear size is different from the front tire sizes). The tires are replaced but I am still having problems.
  • rriderrrider Posts: 9
    The wheel hub unit, believe it or not, cost me just arrived today in the mail. Watched a couple you tube videos on ow to replace it and discovered the job will take about an hour!!!
    Hope to save about 500.00 on the repair myself but realize this is probably not the issue.
    Dropped the car of tonight and once the ECM module is replaced I am sure they will generate a laundry list of issues...will update tomorrow.

    Document everything...I am now in attack mode and will not stop until resolved. Next letter to the president of GM.
  • gmcustsvcgmcustsvc Posts: 4,057
    Hello Sham_caddy,
    If you would like I can have an agent look at your situation further. Can you please email me your contact information, VIN, current mileage, dealership and best time to contact you? You can get my email by clicking on gmcustsvc. Have you tried to put a CD in your player? Sometimes that will get the other CD to pop out. Thank you,
    Mariah GM Customer Service
  • steverstever YooperlandPosts: 40,012
    Heh, sorry to laugh but that is kind of funny. Maybe there's an inline fuse hiding behind the player, or maybe there's one built into the back of the player. Hard to imagine that it's not fused somewhere. Then again, I've never had cause to try to track down the fuse for the cassette decks on either of my cars so who knows.

    Sounds like a stuck CD could be part of the issue after all. Good luck!

    Need help navigating? - or send a private message by clicking on my name.

  • elamelam Posts: 17
    I have the same System Stability issue as the rest of you, except ours is no making a serious noise when accelerating from a dead stop. Have any of you experienced the same? It sounds like somethings "knocking" seriously. maybe I have not described it correctly, but I know it makes a lot of noise.

    As for the dealers, either their technicians are stupid, or they are all told to sing the same story line of " never have seen this problem, or do not know what it is".

    Has anyone actually had success with getting GM to do the right thing?

  • huldafolkhuldafolk Posts: 6
    I have this happen when I accelerate hard from a stop. The traction control system engages and I get a horrible grinding noise. If I turn the system off with the small button on the middle console> no noise and smooth ,hard acceleration.
  • rriderrrider Posts: 9
    edited July 2010
    Had the problem and it was absolutely without a doubt the transfer case. This engages the all whell drive and as it does so begins to slip. I believe it it is a chain driven large sprocket that begins to skip because the chain has stretched. To prelace at dealership may cost you between 1500-2000. I bought mine on ebay for around 300 and had a friend pull and install. That cost me about 400 for a total of 700.00

    sorry this is another problem the srx is known for.

    The stability problem is a joke. I took mine to Hill Cadiilac in Pennsylvania and they are typical of most Cadillac dealerships I think. Engine light on, stabiity system engages whenever it feels like, car pulls to the right and brakes begin to rumble and the service guy tells me he has never heard of this. I show him a pack of blogs and he looks at me like I'm an idiot.

    Then he tells me 2 days later that the ECM has malfunctioned and they can't get codes off it. Bring the car back in 5 days and replaced the ECM but still no codes. Instead he gives me a list of repairs.
    1. right frt hub needs replacement - 775.00
    2. Power steering rack needs repl - 1154.00
    3. Rear gas shocks need repl - 2230.00
    4. Four new tires - 1153.00

    for a grand total of $ 5,513.00

    Ok ...My heads is about ready to explode. I get into the car to come home and ponder what to do next and notice that the engine light is still on so I go back inside and say to him, "hey the engine light is still on", He says to me is, and I quote..." well it must not have been on when the mechanic took it for a test drive". I say , "you have got to be kidding me, it has been on for 2 weeks and the one day he has it. it goes off". Well I guess he didn't like being challenged and he called the mechanic to come answer for himself. By this time I'm ready to explode so I just got back in my "unsafe car to operate" as noted on the repair estimate, and drove it home.

    Went to local tire store and replaced all four tires, matching Hankook Ventus 18" for $700.00 that includes balancing.

    Went to a local parts supplier and got a wheel hub for 75.00 and a friend and I replaced it in 2 hours. Noticed the the inner tie rod was
    what the problem was and not the Steering Rack and replaced that. The part 45.00 and 1 hours time to pull and replace.

    So whats left...oh yea. the two rear shocks. Yes there are small tears in the bellow housing and when I asked as to how this might happen to both at the same time was told that, "I don't just does".
    OK well I accept that. I priced out 2 very nice and high end gas adjusted rear shocks for 250.00 a piece and spoke to my mechanic and was advised it could take 2-3 hours to replace because the rear seat needs to be taken out.I'm figuring this will cost me another $700-800.

    I've had it with this car. I own three Cadillac's and this one has been far and away the worst. I am unloading it and if you are interested I am selling.

    2004 SRX AWD - 65,000 miles - new tires - new rt front hub and inner tie rod - new transfer case - oil chnanges regularly - higher end options are all on this vehicle..... looking for $12,000

    This is not an advertisement but if intereted reply on this blog and I may get back.

  • rrider,
    You are fortunate to have had the skills and the guts to do some of the things between you and your friend. I imagine hundreds of people like me out there who are suffering or being taken advantage of by those we are meant to trust when it comes to decisions on our cars. I just bought mine and already want to get rid of it too. The list of problems goes on and on on the SRX and yet GM still insists there is nothing wrong with the vehicle design nor is any recalling necessary. I just had the "shuffling CD" replaced for $600. They tell me the "brake module" and a sensor need to be replaced to get rid of the "service stability system" + "service break assist" + the "t/c" and "ABS" lights showing. By the way, about 4 weeks ago, they had told me to replace the wheel bearing hub (one rear one). I paid $700 for it. Now they are speculating I might need to do the same for the front one (hub). Who knows what next they will tell me next, replace all the 4 hubs. I see a lot of guessing games here. By the way, a GM customer service person contacted me and offered to make an appointment for me with one of the GM dealers here in Columbia, SC. After 48 hours, they suggested the problem with all those warnings above can be solved with a new "break module" and "sensor" replacement. They also suggest me to put new tires all around. The painful thing is that GM said they can not help towards the cost of any of these. This is shocking, given that in my case, the previous owner had paid about $1500 to have this "stability" issue resolves about a year ago. Is this going to be a yearly thing then? WHAT DOES IT TAKE FOR GM TO INVESTIGATE THIS AND HELP THE "BUY AMERICAN" FAITHFULS? Enough is enough. Someone somewhere ought to listen and do something.
  • gmcustsvcgmcustsvc Posts: 4,057
    Hello Elam,
    I apologize that you are having a concern with your vehicle. Have you ever taken the vehicle to a different dealership to get a second opinion? How long has the concern been present? How many times have you had the vehicle at the dealership for the same concern? Can you please email me your VIN and current mileage? You can get my email by clicking on gmcustsvc. Thank you,
    Mariah GM Customer Service
  • rriderrrider Posts: 9
    Well I have just returned from vacation ( trip to Muskegon Michigan- Lake Michigan is Beautiful) and succesfully completed a 1600 mile trip.
    The stability system decided to become self aware I think and began to act up about half way to destination. Every 10-15 seconds it would come on, the car would pull to the left or to the right, brakes would rumble and the entire vehicle seemed to slow down. It made me sick and the gas mileage certainly suffered.

    While sitting in a coffee shop in Muskegon I decided to read the owners manual, which I might add, I should have done long ago and would crecommend that all certified Cadillac mechanics should be required to read and low and behold what did I find?

    A partial solution to the problem. It made my wife very happy and as a result we drobe home the 800 miles without a single occurance. MPH average was about 68-70.

    Here it is........If you push the T/C button next to the shifter and hold for 5 seconds the stability system will be TURNED OFF!!! The fact that it is in the manual leads me to believe that this may have been a fail safe to problems the engineers experienced in its design...who knows but the peace of mind was well worth the time reading.

    Remember the stability system and t/c is in place for poor weather conditions and hazardous road situations. In good weather there is absoultely no need for it. This is my opinion and am preparing to sell this vehicle ASAP.

    Oh...just wanted to update regarding the right front hub. When it was pulled off we found that the hub was fine but that the inner tie rod was bad...and it was. Purchased to part for 45.00 and replaced it. Nice and tight. Dont let the mechanics tell you that the entire power steering rach needs to be does'nt.

    ok will keep you all posted as we continue to assess the issues. :)
  • rrider - best advice I've seen! I have an '04 AWD V6 and have struggled with this stability system nonsense for some time. Knowing that it costs more than $100 to have the dealer change the front turn-signal/running light bulb, and seeing horror stories here re: the stability system, I really hate the thought of shelling out several thousand dollars for them to repair an apparently flawed system.

    BTW, I changed the bulb in my wife's Jaguar XJ (rear tail-light), spent less than 5 bucks for two bulbs, and about 5-10 minutes taking my time. What a treat! Is it any wonder you see SO MANY GM cars and trucks on the road with one of their turn signal bulbs out? (This has become a game for us - seeing these so called 'padiddles' and recognizing that the lion's share - WELL over 90% - are GM vehicles.) Apparently a very crummy design of either the bulb and/or socket, coupled with ridiculous gyrations needed to get access to the bulb for changing. And Jaguars are supposed to be noted as having the glitchy English electrical system? Not in my recent experience!

    But I digress! Thanks again for the suggestion on how to turn the stability system OFF. Just pressing the TC button to toggle between on/off doesn't fully satisfy - pressing and holding for 5-10 seconds has become part of my start up ritual these days! (STILL no recall on this? Is it going to take a Toyota-like series of injuries & deaths to force GM's hand? Step UP!)
  • I just inherited my V8 all wheel drive 2004 Cadillac SRX back from the ex-wife, she purchased of all things a 2010 VW Jetta that’s like going from the frying pan to the fire.

    Anyways I replaced the A/C compressor, condenser, radiator, updated the Trans cooling lines to the ones that bypass the transmission thermostat, new tires and detailed the car to like new condition. I bypassed the stability control system by pulling the fuse on the ABS system, it eliminates the stability control problem, but you lose use of the cruise control.

    By the way I’m a dealer own my own repair shop had my techs do the work at a fraction of what it would have cost at a Cadillac store. I’m going to replace the fuse try the T/C control button trick and report back.

    If you’re having turn signal bulb burn outs check the sockets, I kept changing my left turn signal bulb monthly until one day I checked the socket and found a burn mark on one of the conductors inside the socket. I replaced the socket 6 months ago and have had no burn bulbs since.

    I sent a compliant to the feds about the stability problem NHTSA, never heard a word back.
  • Still having the same problems with the caddy and it has been a few weeks since I came on here to read the new posts. I was sent a brief email from Mariah with GM Customer Service but got no results. How many people have to come forward with the same problem before someone steps in and makes them take responsibility for our problem?? I sent a complaint to the NHTSA and have heard absolutely nothing either. I am not giving up, there are way too many people experiencing the same problems!!
  • nepcarnepcar Posts: 10
    I also received an email from Mariah and I responded and a Customer Service person from GM called and arranged for the replacement of my steering wheel sensor. I paid $100 while GM paid about $250. The problem has not returned since. It has been almost a month. Funny thing though I asked the same service center to replace the same part in 2008 and I paid $250. They said they replaced it then but during that time the problem did not get fixed.
  • rriderrrider Posts: 9
    by rrider Aug 21, 2010 (5:10 pm)

    Why won't Mariah call me? Having documented my problems with the stability control system I would have thought that I would have been a priority as well.
    The good news...If something does happen I have it well documented in this forumn and GM will pay a lot more for an accident or injury.
    To tires all around, new front hub, new front inner tie rod, new brakes all around.
    My Cadillac dealership said they replaced the ECM but I seriously doubt they even took the time to look at it considering the engine light is STILL on and they reported NO CODES.
    Cadillac and GM continues to dissappoint.

    If anyone has information regarding filing an official complaint please advise..I will be more than happy to go on the record and provide any and all documentation regarding the problems I have had with the 2004 Cadilac SRX All Wheel Drive.

  • Hello, I have a 2006 SRX 6 cyl, AWD and have intermittantly been receiving the Service Stability System but this time I received the whole problem with the ABS and T/C Lights and information messages also.
    I saw rrider post that "just today took the srx in to address the the stability system issue....there have been a number of recalls and apparently some coverage is available via the waaranty till 2013!"

    1) Is there a place I can go to find out about these recall items?
    2) This is the first I have seen in this post of a 2006 having the problem. Is there any one else? I can just hear the dealer saying well this is only a problem on the 2004's and no warranty for 2006 - yet.
    3) It seems the steering sensor is the fix most of the time, true? Was this the piece under recall?

    Thanks in advance...
  • gmcustsvcgmcustsvc Posts: 4,057
    Hello Bobwek,
    I can check to see if there are any recalls on your vehicle for you. I will just need you to email me your VIN. You can get my email by clicking on gmcustsvc. Thank you,
    Mariah GM Customer Service
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