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Cadillac SRX Problem with stability system



  • elamelam Posts: 17

    If you look at many of the prior postings- this is exactly what happens. Based on my experience, Next- they will have the GM entity in Conneticut or near there contact you and ask you many questions, including those that are not even related to your issue, basically acusing you of not being qualified to maintain your car, stating they cannot offer you anything, but will offer you $1500 on a new car.

    If they don't, good for you, but please let us know.
  • My problem is with the transfer case making a LOUD popping sound during quick accelleration from a stop. If this is including in the class action suit I would be very interested in joining.
  • nepcarnepcar Posts: 10
    The exact thing happened to me. When I first bought my 04 SRX I was having the stability sensor issue. Dealer could not find the problem. I asked them to replace the sensor and I paid $ 250. The problem did not go away. Late last year I was contacted by Mariah and I went to the GM dealer where I paid $100 and the dealer paid some amount to replace the same sensor I had replaced two years earlier.
    The stability senso issue went away now I was told that I have a Drive Head Gasket leak and the dealer is charging $ 3600 to this replaced. Anyone in the Indianapolis area know of a auto shop that can do the gasket replacement cheaper?
  • elamelam Posts: 17
    I fixed my problem, I purchased a NEW FORD EXPEDITION, and did so inspite of the bogus $1500 credit GM offered that was in lieu of assisting me. Had GM stepped up, I would have been loyal. However, in my opinion, all I found was one continious lie after another.
    Thanks, Mariah and GM for all of your help, or lack thereof. I have and will continue to tell the story of how GM and the dealer know about the issues, but play stupid. Ironically, I just hired a guy that has similar problems, and similar lack of helpf from GM. Small world isn't it!!!!!!!!
  • I have the same model truck and has given me problem the day I got it. You take it to the cadillic dealership, they really don't know the problems. They need to do something to help us out, because if everyone is having the same problems, that should tell them something.
  • gmcustsvcgmcustsvc Posts: 4,055
    babygirl2006 ,
    Will you please email me with more information about your situation, along with your VIN and current mileage. I would like to look into this for you.
    GM Customer Service
  • i have the same problem with stability system engaged. i had it check at the dealer but they say they can't find any error code. a mechanic even took it home to duplicate the problem. he said it came on but still don't know what to do. i've been driving with this problem for over a year.i just turned it off. also the cd player start shuffling by just opening the door.please help.
  • i have this error code keeps coming on po128c and b2470c which is antenna there any quick fix for this problem.
  • synmansynman Posts: 3
    Capital Cadillac in Smyrna, Ga. Would not say what they found. Still working properly.
  • wiley12wiley12 Posts: 4
    I'd like to speak with you about this solution. Is there a way I can contact you?
  • wiley12wiley12 Posts: 4
    What was the cost of this fix and did you say they didn't say what they found?
  • On my 2004 SRX, I've the traction control problems, the brakes, the engine light, the shuffling CD player upon which the computer resets; GM replaced the computer, which did nothing to help. My dealer's mechanics and service manager then came up with the line "it's suppose to do that". We've had multiple other problems I've pretty much given up on our dealer. We now get the work done by private mechanics. Trained monkeys could do as good a job as the "certified" GM mechanics at our dealership. I feel completely unsafe in this vehicle. My husband just wants to get rid of it. I'd feel safer in a Pinto.
  • indylindyl Posts: 3
    Yesterday, for the 3rd time this year, the check engine AND traction control lights came on...the car chugged along til I could get home. LUCKILY, I was within a mile. We took the car back to the Chevy dealer this AM. They had not gotten to the car by the end of the day. One month ago, this same dealer replaced the throttle body for $500 while I was without a car for a week and a half. Our nearest Cadillac dealer was taken away by GM and the remaining one was too far to take the car in this condition. I also called the last Cadillac 'regional' customer service person (I believe she's in the US, not Philippines) to let her know the problem still existed. She did not return my call. We are very disappointed in the entire GM system. Any solutions?
  • You know I am so scared to even take my Cadillac to the dealership. They really don't know what's the problem/s, they will ask us and then they will go from what we tell them. I lost my trust in the Cadillac Dealership, they are a rip off for one and for two they don't want a lot of customers to come back due to the price. I don't see how in the world the 2004 Cadillac SRX's are having the same problem. If that's not enough to tell the dealer or whoever something is wrong with the vehicles, then they are turning a blind eye. I didn't even have my truck a good two years and was already giving me problems. You take it to the dealership for one problem another problem appears. Bump that mess, I hope they have a recall on the issues that was talked about with the model. All the problems that are listed, I had or have.
  • kneelnreelkneelnreel Posts: 1
    Hi, My SRX has had the same problems. Loss of power, service engine light then TCS light. Almost wrecked yesterday. Have spent lots of money at Cadillac, We have had the throttle body, computer, wire connectors to throttle body, wire connectors to magnetic pickups, the throttle pedal assembly\sensor, steering column positioning sensor all replaced. They keep telling me that they don't know why its happening. I know Cadillac knows whats going on. But I have spent of $5,000 trying to fix this with no end in sight. Please HELP anyone.
  • gmcustsvcgmcustsvc Posts: 4,055

    By chance have you contacted GM Customer Assistance? Could you please email me your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • indylindyl Posts: 3
    OK...2 months ago they replaced (and programmed) my ECM (3 months ago replaced Throttle Body...obviously, that didn't fix it!).

    Basically, Cadillac customer reps (I believe I talked to people in 3 countries) just go on what the dealership tells them, period. Unfortunately, the Cadillac dealer was too far away to safely drive to (the government closed the nearest one!), so I was at a Chevy dealer. SOOOOO...we're on our own, especially if you're out of warranty. Sadly, the lack of assistance on the company side will determine our next car purchase, DUH!

    So far, my car has been fine. The Cadillac customer service did give me an extended warranty for oil & lubes. I will go the the Caddy dealership for those.

    Hang in to different dealers, check the different blogs. And be like me, don't give up!
  • csmith2011csmith2011 Posts: 1
    Im about ready to give up on Cadillac too. I was quoted $150 to change the left front turn signal, I spent $10 on a bulb and did it myself. You have to take the wheel off to get to it. So that was minor. Just spent $2000 on new timing chains two weeks ago, car has 84,000 miles on it. Last week I had to go back to the dealer because the cylinder 1 coil had to be replaced, it was causing it to misfire. That was another $350. Now my check engine light is still on, and I'm getting a check gas cap error, after I just replaced gas cap 2 weeks ago. Dealership says they have to replace ECM to make check engine light go off, that's $750. AND, my rear wheel bearings have gone bad, which I'm told by the local Cadillac dealership will cost about $950 to replace. On top of everything, the service stability system warning turns on every time you drive it, and brakes rumble when it turns on. I agree it should be a safety recall or class action law suit.
  • elamelam Posts: 17
    After all of the same issues, and GM's (both dealership and GM Customer service that nmonitors this site) slimy way of handling things, I fixed my problem by buying a new FORD Expedition EL. Great vehicle and no crap to deal with.
    For those that are just reading this, your Cadilac SRX WILL have significant problems that both the dealers and GM customer service are quite well aware of. I had the dealer lie so many times it made me sick. Just check this blog and you will see the numerous SAME problems that arise, and then follow it. A GM customer service rep will make contact asking if they can contact them. Once they get the customer off of the site, they then lead you on a wild goose chase, never providing any remedy. But wait there is more---- they will offer a $1500 credit towards the purchase of a new GM product. I personally had never been so insulted. I guess GM belives everyone is stupid and will consider the offer. Well, GM should consider why it went broke in the first place....

    On a more serious note, when there is an accident that involves the SRX problem, GM and the families's attorneys will review these blogs and see just how prevelant this problem is with the SRX. It is seriously dangerous, hence the reason I bought another vehicle.

    GM Customer service- just tell me where I have my facts wrong... you can't!!

    Good luck SRX owners. Also- I spole to an attorney in Cincinnati that may consider a class action suit against GM on the SRX issue. If there is interest- send a message


    New Ford Owner!!!!!!!!!!!!!!!
  • jball4jball4 Posts: 1
    :lemon: Same type of problems everyone else is having, I have had my wifes SRX in the shop more time then all of my past vehicles combined. Started with one of the rear window quit working, then started having problems out of the power steering (Have had it worked on 3 different times), It started smoking really bad and had to take it to 2 different mechanics 6 different times to get that fixed(had to have a new coolant pump and a new throttle body), just replaced the low beam head light to a tune of 100.00 and 8 hrs of my labor (found on-line that is was costing people up to 300.00 to have a new bulb put in at the dealerships), now I have another rear window that wont work, my rear window wiper wont work, if I take off to quick or have to climb a steep hill their is a knocking sound that comes from the front end, both rear tire pressure sensors have gone out and cost 150.00 each to replace, and the whole car has started vibrating has I drive down the road (According to the dealership it the tires and I need all new ones) the only thing is I just had new tires put on last summer. Luckily I bought an extended warranty when I bought the car so most of the things that I have had to fix have been covered and only cost me 100.00 deductible each time, even the local dealership told me that i should trade it in because there are so many problems with this model. I wish I could trade it in for something, Probably NOT another Cadillac, but the resale value for the car has dropped so much that I am upside down and have to have several thousand down just to get out of it. :mad:
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