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Cadillac SRX Problem with stability system

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  • I'm glad that you're okay after the accident. When you contacted GM, was it Customer Assistance? Did you have an SR# issued to you?

    Please contact us with more information on this situation, and if you could, also include your name and contact information/last 8 of the VIN.

    Regards,
    Sarah
    GM Customer Service
  • I just had the message when I pass through a thin icy area close to my home. After I stopped at my drive way, picked up stuff, then turn the engine back on, the message disappeared.
    Is this message going to pop up again if I pass through another icy area, I am afraid I could not re-produce the message for dealership as ice melt quickly in today's temprature. But I don't want to wait for another snow and get bigger trouble.
    Also, if I lose control and have to turn off T/C and stability control entirely, how long can I drive safely in this setting? I would rather not use it when it is not reliable. BTW, I have 2004 SRX V6.
    Thanks!
  • I have a 2010 SRX Cadillac and just had a scary experience on this past Sunday driving on rte 495 near Billerica Massachusetts. Driving 65mph, all of a sudden my car felt like it was nose diving and instantly lowered to around 40mph. So abrupt my daughter awoke from a nap. Sluggish, was getting no power and I had to head to the breakdown lane immediately. Lights displayed on dash were the parking brake light, stability light, wording on the center display with a wrench and the engine light on the right. Lucky I was not hit from behind. I turned car off. Re started, lights remained, I manually hit the parking brake button and the stability button and the lights went out. The engine light stayed on until I arrived home. When I re started in the morning all lights were off. It is sitting in the dealers right now getting looked at. Scary and I hope they find what is wrong with this!
  • I am thankful that everybody is still safe, and am interested to hear how the diagnosis at the dealership goes. Please post an update when you know more, and if you would like further assistance, send us an email with more information (including your name/username, the last 8 digits of your VIN, and involved dealership).

    Regards,
    Sarah
    GM Customer Service
  • Just left the dealership as my wife was at a red light and her 2010 SRX started stalling as if it wanted to shut down. She got the same lights as everyone else and the same message. I explained to the service guy who told me that "nothing was wrong with the car", their had to be something wrong as this is a new car and my wife is not looney. He stated they put it on the diagnostic machine and there were no problems at all. On top of that, he stated that they had never heard of this from anyone else. Funny thing is, when my wife was dropping off her car. There was another woman pulling in that said the exact same thing had just happened to her and she was in a 2011. It appears to me that GM is reluctant to do a mass recall in an attempt to avoid the negative publicity. My hang-up is that they are going to wait until someone loses their life before they take action. Didn't Toyota just have a similar issue about 2 years ago??
  • Sarah,
    Is GM going to do something about this????? These are just isolated issues with older models. I'm seeing this from 2004-2011. I just left the dealership this morning and could get no answers. The exact same thing that has happened to the other, occurred with my wife 2 days ago. Luckily, she was at a red light and already stopped. We live in Miami Florida and the traffic is horrific here so for that vehicle to fail her at any time could be tragic. How long is GM going to ignore this issue?????
  • aljimboaljimbo Posts: 5
    BOUGHT SRX NEW IN 2004. MY PROBLEMS WILL NOT NECESSARY BE IN PROPER SEQUENCE-------. REPLACED FRONT WHEEL BEARING (LEFT AT 85K MILES)($602.41)., REPLACED RIGHT FRONT WHEEL BEARING AT 81K MILES($581.15). REPLACED REAR DIFFERENTIAL FRONT BUSHING $855.16)AT 80K MILES, REPLACED BAD BATTERY UNDER WARRANTY, REPLACED TAIL GATE SEAL TO DRY UP REAR OF CAR ($150.00)(SELF INSTALLED) , REPLACED MONITORING SYSTEM(WARRANTY), REPLACED BOTH CATALYTIC CONVERTERS ( WARRANTY) REPAIRED TORQUE CONVERTER ( WARRANTY), REPLACED TOTAL OF 4 SIGNAL BULBS, BOTH REAR DOOR WINDOWS FELL INTO DOOR AT DIFFERENT TIMES, REPLACED PASSENGER SEAT LEVER TWICE AT $66.00 EA.

    CURRENT PROBLEM IS STABELIZER CONTROL MESSAGE WHICH IS NOT FALSE, CAR ACTS LIKE I HAVE RUN OVER THE RUMBLE STRIPS FOR A FEW SECONDS, VERY SCARY AND DANGEROUS. WILL NOT LET FAMILY DRIVE VEHICLE.

    CAR RUNNING AS NORMAL BEFORE FILLING GAS TANK,AS REQUIRED I SHUT DOWN WHILE FILLING AND IT WILL NOT RE START FOR SEVERAL MINUTES. AFTER FINALLY GETTING IT STARTED, IT RUNS FINE UNTIL NEXT FILL UP. HAPPENED EIGHT TIMES STRAIGHT. CAN NOT SHUT CAR OFF DURING REFILLS OR WILL NOT START.

    NOW, LEFT CAR AT DEALERS ONLY TO HEAR THAT THEY COULD NOT FIND ANYTHING WRONG. AFTER READING DANGERS OF DRIVING THE CAR, I REFUSED TO TAKE CAR OFF THE LOT, NOT UNDER WARRANTY, BUT THOUGHT THIS WAS THE CORRECT MOVE AT THE TIME. AFTER THREE OR FOUR DAYS, I CALLED THE DEALER TECH, AND AFTER ASKING WHAT WAS HAPPENING, HE TOLD ME TO BRING MY CAR IN AND THEY WOULD LOOK AT IT. THEY WERE SUPPOSE TO BE DRIVING THE CAR FOR THIS ANALYSIS. I FINALLY TOOK CAR BACK AFTER BEING TOLD THAT THERE WAS NOTHING WRONG WITH IT.
  • aljimboaljimbo Posts: 5
    CAR ( SRX) SITS AWAITING A DECISION AS TO WHAT TO DO, CAN'T TRADE NOW, THOUGHT I WAS BUYING THE BEST FOR WIFE TO HAVE IF SOMETHING HAPPENED TO ME. THIS IS CADILLAC NO. FIVE, WHERE TO GO , GUESS IT'S TO THE KIA DEALER . SPENT SO MUCH ON THE CADILLAC THAT KIA IS ALL I CAN AFFORD. THANKS A LOT GM, MY FAMILY (21 TOTAL) ARE WAITING FOR ME TO PASS SO THAT THEY CAN JUNK THE CAR THAT I HAVE SPENT HOURS AND HOURS CLEANING, POLISHING AND BABYING . IT LOOKS FINE,LOTS OF COMPLIMENTS, BUT THE ONLOOKER IS DISCOURAGED FROM THE GM BRAND BY ME AND MY OFFSPRING.

    THANKS FOR LISTENING
  • garrbosrgarrbosr Posts: 1
    I was on the Belt Parkway yesterday on the edge of Queens where the Cross Island and belt split, heading east into the tunnel overpass. A few miles back I became aware the car was strongly over compensating in the turns . I even checked tire pressure in all 4 tires, w/ reads of 36,35,35,32. I have all new expensive tires with less than 5,000 mi. I knew the reads were a bit high cause I filled on a cold day when it alerted me low pressure. I was going to pull over at first chance to let some air out ,, no time now Im coming up on the turn where the overpass tunnel is, going east, baring to the rite, Im in the rite lane of the left split, I slowed down to around 45, I was prepared , I entered the turn both hands on the wheel, its was a little rutty there and a little pot hole. NY roads rite !!The car lunged into the turn, almost hitting the rite hand wall, I was barely able to keep the car off the wall on the rite with a slight correction SLIGHT, , . But the next move was to violently swerve to the left as it over compensated for my correction immediately coming back and into a full broadside to the left, clipping the car coming by on the left, with my front L corner and taking out her rear bumper, somewhat righting my car but slamming me into the East West divider wall, taking out the entire rite side and breaking the rear left axle. With all the High priced high end suspension, steering, TCS, Anti Lock Breaking this car should in no way ever reacted this way. Its designed to prevent this exact scenario ! EVERYTHING FAILED !, No Warning, No lights just BAM Totaly out of control, Slam Bam Boom!! Are you kidding Me! I mean WTF. I asked the road crew they said they've heard of XRS problems before and they believe I can request from our INS agent a investigation which would involve engineers coming to inspect, Id like some input here I know and trust Edmonds and have read some of the other post, I guess this is not unheard of ?? Any thoughts? Please speak up,, Gary
  • aljimboaljimbo Posts: 5
    link">I AM THE AUTHOR OF MSG. # 190 & 191. IT IS ALMOST TIME TO TAKE OUR ANNUAL 1,500 TRIP FROM FLORIDA TO NEW YORK. I OWN AN AUTOMOBILE THAT I DARE NOT TAKE AROUND THE BLOCK LET ALONE ON A 1,500 MILE TRIP. I AM NOW FORCED TO FIND STORAGE FOR THE SRX AND TAKE AN ALTERNATE MEANS OF TRAVEL TO NEW YORK. THIS IS AN EXPENSE THAT I BLAME COMPLETELY ON THE LACK OF SUPPORT FROM GM AND THEIR LACK OF INTEREST IN THE WELL BEING OF THEIR CUSTOMERS. AM I TO DUMP THIS GEORGOUS LOOKING CAR ONTO AN UNSUPCTING INDIVIDUAL OR ONTO A DEALER WHO WILL IN TURN DUMP IT ON A CUSTOMER WITH NO THOUGHTS OR KINOWLEDGE OF THE PROBLEMS WITH THE CAR.

    I AM NOT BUILT THIS WAY, I CAN NOT KNOWLINGLY PASS THIS CAR ONTO ANOTHER DRIVER WHO MAY GO OUT AND KILL HIMSELF AND /OR OTHERS. THIS IS ANOTHER EXAMPLE OF THE GOOD GUY COMING IN LAST. HAS ANYBODY GOT A SOLUTION FOR MY SAD TALE?????I HAVE LESS THAN ONE MONTH TO " GET ER DONE" OR JUNK IT. AGAIN, REFERENCE MESSAGE NO. 190&191.
  • gm_bigotgm_bigot Posts: 19
    My wife was driving home from work this afternoon when her 2010 SRX with 24K miles briefly shuddered and then displayed a "Service Stabilitrak" message. Back to the dealer we go. Has anyone figured out exactly what the issue is regarding these malfunctions?
  • gmcustsvcgmcustsvc Posts: 4,132
    gm_bigot,
    Thank you for taking the time to post. Can you please email me directly with your VIN and current mileage? Have you been to the dealer for this before? I look forward to hearing from you. Have a great weekend!
    Christina
    GM Customer Service
  • elamelam Posts: 17
    If you look at my and other past posts, you will see that this is GM's typical response to get you to stop posting. A refresher: GM will ask you to contact them, and when you do they will put you through the paces, ultimately letting you know they cannot assist, but will offer you a discount on a "new" car.

    Actually, I literally had a GM Cadillac rep call me just to tell me they would not cover the system stability tracker.

    While I wish no one any harm, it will happen. And when it does, I hope the lawyers all look at these postings to see that GM has known about this tracker problem for a long time!!!
  • Have owned the 04 SRX since it had 20K miles, it now has 81K miles. For the last year the "Service Stability System" message or "Stability System Engaged" message appears. the problem started out to be about once a month and has progressively gotten worse. Had it in the GM shop, had the usual steering wheel sensor error code. The dealer did some more checking to the point of where the dealer installed a data recorder. The recorder showed the problem was the "EBCM" (electronic brake control module) and a reprogram of the system had to be done. The dealer installed the new EBCM ($1150.00) and said it was fixed. A mile out of the shop, the stability system engaged. The car is doing the exact same thing as before. The data recorder was re-installed and has collected the data. we are currently awaiting the results of this round . The dealer has said the tires, breaks, rotors, and all parts that have been mentioned in other posts are good. So far when the anti-lock brakes engae, it has not caused a wreck. I have noticed, the system engages primarily when doing 40 - 60 mph. I will post more when I have additional info.
  • For everyone monitoring the site and other posts. I have found turning off the traction control does not work. Everything still happens.
  • elamelam Posts: 17
    Hoopdaddy1- the next problem you are likey to have will be the failure oif the transfer case. the dealer will tell you it has nothing to do with the stability system issues, but they will quickly have a remedy for you. I believe the fee they wanted was just uinder $2000 and no warranty. I had the transfer case replaced with a Jasper rebuilt on and it has an warranty that is transferrable. Not to mention that the jasper replacement was a few hundred dollars less, which included the warranty.

    again- If GM Customer Service has not yet contacted you, they will. They will try to get your attention so you no longer post. they will also run you through the mill, and ultimatley tell you its not covered, but they will be generous to offer you a $1500 credit on a new one. hah!!

    Oh- for any of you out there that had a catalytic converter failure- GM will tell you there is no recall, leaving you to believe that this huge expense will be all yours. I kept pushing and finally the GM rep admitted there was a "service Bulletin" which they will cover the Catalytic Converter for 200,000 miles. They replaced one eventhough both were failing. Within 50 miles of leaving the dealer with only one catalytic converter (brilliant GM) relaced, the other completely failed again, leaving my wife anc child stranded on the hwy again. reluctantly, they agreed to replace the second failed catalytic converter.

    And they wonder why I (or anyone) has swore never to buy another GM product again.... And the lies by GM go on....
  • elamelam Posts: 17
    I am interested to hear more, including your interest to pursue this, as I have contacted an attorney that does class action suits and has expressed an interest in this. You are correct, all of Gm's B$#% S%$@ that they have never heard of this. That is the same BS that the dealer gave me for this and the transfer case failure.

    I will not let my wife drive the car for fear of an accident. GM could care less what happens to people driving this car, as GM Cust Serv (Sarah) moniters this sight and knows all too well of the many incidents, but chooses to attached each customer in an attempt to shut them up.

    Please e-mail me at gelam@stepresources.com
  • aljimboaljimbo Posts: 5
    I am the author of message no. 190,191 and 193. Here I am , still running with the 04 SRX. In defense of the SRX, the radio and AC still work. Car still looks good but you can't get far on looks alone. I expect that one day soon, the car will be in a museum with a sign defining the difference between looks and function. Of course, the car got to the museum via a wrecker.
  • I too own a 2004 Cadillac SRX V8. Purchased this car with only 29,000 miles on it last year and within the last two months the Stability Control System has started to engage at speeds between 40 and 60 miles per hour with 70 degree weather and completely clear and dry roads. It always jerks the car to the left and there is a howling noise temporarily in the left rear wheel well. If it happens while braking you are just about screwed as the car will not stop. Turning off the traction control system does not stop this from happening. Just wanted to add my two cents worth as so many people including myself are pursing legal action.

    Just when I thought things couldn't get worse I now have the Feared Catalytic converter failure happening. The check engine light came on and I was told it needed a tune-up with only 35,000 miles on it! Really!? It showed a multiple random misfire, hesitates and lost power. On the way home from the dealer it got worse and while idling in my driveway I say chunks of the catalytic converter get spit out of the shiny chrome exhaust tips!!!

    What did I get myself into with this car?

    Good Luck!

    :sick:
  • I am the author of posts 197 & 198. The car is now on the 3rd time for the installation of the data recorder. The service manager is telling me there are 3 lists of items they can collect data about the stability/braking system. Supposedly this will be the last time for this. Service manager is confident they will be able to fix the problem. Sad to say, based on past experience, I DOUBT IT. Looking forward to hearing what they have to offer for a fix.
  • I also own a 2004 cadillacsrx. I can identify with some of the concerns expressed by many. Yesterday while on a 40 mile trip my stbility system engage message came on screen, the car jerked to the right. I did not hit a bump or the road conditions were fine. It did this approx. 6 times. It seems like it came from nowhere. Also at that time my drivers door unlocked. which we all know it locks upon driving. I pushed the ock button it locked then it unlocked again, at the same time i had cd on. It shut off and the radio popped on. I was terrified. I was drivig at approx. 72 mph. This message has comeon before would jerk car then it would be fine. Now looking at this I don't see the benefit of keeping this car. Unlike others this is my only vehicle with 3 daughters who has programs to get to as well as myself. So i have no choice but to sell. Which is a very difficult choice to make. And to make it bad i did buy it used from a cadillac dealership as being certified. Everytime i take it in they say nothings wrong with it. It doesn't take a rocket scientist to know something is wrong. I get many compliments and your soo lucky. I just say thank you and keep it moving. I don't have that much time in a day to explain.
  • gm_familygm_family Posts: 1
    I'm on my 5th or 6th trip to the dealership for the same thing. I am now being told that GM has asked the dealership to check the headers for carbon build-up and it's not the computer. My family has a history with GM and currently have 5 GM products within the family and NONE of them have this issue! Definitely frustrating!

    Frustrated in Cali!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    gm_family,

    I'm sorry to read about your frustrating situation; do you currently have a Service Request open with Customer Assistance (71-**********)? If not, we'd be happy to get one established for you. Please contact us at socialmedia@gm.com with more information (including your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, the name of your dealership and more information about your recent visits there for this concern).

    Kind regards,
    Sarah
    GM Customer Service
  • vhowardvhoward Posts: 1
    My current problem with the 2004 SRX is it make a grinding noise from start up and while driving paid 1300.00 to fix it, it's back. now it can't pass inspection. This sounds crazy to me, the dealer is telling me I have to drive the car 300 miles to get it to pass inspection. why would i want to drive 300 miles in a car that can't pass inspection? Can anyone help me make sense of this?
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good afternoon vhoward,

    I'm sorry for any confusion that has come out of your recent repair visit. If we can look into this further for you, please send the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership.
    All the best,
    Sarah
    GM Customer Service
  • aljimboaljimbo Posts: 5
    :lemon: I am the author of messages # 190-191-193 and 201. Here I am, still driving the 04 SRX and wondering when I will again be along the side of the road. If you review my previous messages, you will understand that the car has been paid for for years. NOW, I find myself with another car payment in that the dollars spent on recent non warranty problems have added up so fast that I now have a credit card payment that will take month's to pay off. Sounds crazy, an old man with a balance to repair a car that was to be the pride and joy of retirement . Two or three thousand dollars is a major expendature for me and my wife, my hopes are that the repairs that have been done will allow me to drive the SRX safely for enough time to justify the dollars spent on the vehicle in 2011 and 2012 not to mention previous non warranty years.
  • I have a 2004 SRX. I came to the dealer because the car suddenly started cutting off. It shut off while I was driving. I had to hold the gas down to get it off the road. I had my 4 kids in the car. So I had to get it towed to the nearest GM dealer. they told me the line from the brake booster was loose. So I picked it up the next morning. When I got home I left the car running to run and get something out the house. When I come back the battery light is on and the car had cut off. So I try to start it and again it won't start unless I press on the gas. So I called the dealer back and they told me to bring it back. I did I've been sitting here for 3 hours and they haven't found the problem yet. I'm 2 hours from home and pissed to the max. I paid for one thing but its turning out to be something else.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello cmurray2012,

    I'm sorry that you had to go back in for the same issue. Please post an update of what they find, if you like, and if we can look into anything further for you feel free to contact us at socialmedia@gm.com (include your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership).

    All the best,
    Sarah
    GM Customer Service
  • elamelam Posts: 17
    Sarah,
    I know you are just GM's watchdog (excuse the term), and not the decision maker, but is GM EVER going to take responsibility for this lemon of a car they built, or just keep putting a band aid on it until someone get killed? By now GM just on this site alone has been given fair warning about how unreliable and dangerous this car is. The tragedy is the dealerships know what the problems are, and conveniently can diagnose it when it is to their benefit. I've seen it.

    I have many stories to tell, and do not mind sharing them, just so the people that own these things know whats coming from both the dealer and GM.

    For once will (Government Motors) tell the truth? Kind of follows the administration that fathered this child.
  • log21stlog21st Posts: 4
    I also have a 2004SRX, V6, 2 wheel drive, with 152,000 miles. It has been a good car. Just recently, it started the Stability Waltz that I have read so much about here. First it started to post a message in the msg center that the "Service Stability System", Today the "Stability System Engaged" light came on twice and the car deaccelerated. The light quickly went off and all was fine. I am getting a little concerned. I would like the GM Rep to post for me any recalls associated with this problem and what GM is doing to address this issue. It appears to be a serious safety issue and I don't have much confidence that my dealer will find and fix this problem quickly.... and I am 47 miles from the dealer. I don't want to make to many trips at that mileage.
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