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Ford Explorer Maintenance and Repair

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  • YOUR IN FOR BIGTIME PROBLEMS. I JUST WENT THROUGH THIS ORDEAL WITH FORD, WHICH INCIDENTALLY IS WHY I WILL NEVER BUY ANOTHER FORD AND HOPEFULLY GET A CLASS ACTION LAWSUIT UP AND RUNNING.
    MY OVERDRIVE OFF LIGHT STARTED FLASHING AND SOMETIMES STAYING ON FOR A WHILE AT ABOUT 70K. I REGRETTABLY OWN A 2002 XLT 2WD EXPLORER. MY EXTENDED WARRANTY PURCHASED FROM FORD WAS GOOD UNTIL 75K. I BROUGHT THE CAR TO THE DEALER WITH THIS PROBLEM AT ABOUT 73-74K, STILL UNDER WARRANTY. THE DEALER, NORTHPORT FORD, GAVE THE CAR BACK SAYING THEIR WAS NO PROBLEM AND THEY UPDATED THE CODES. THE CAR STILL HAD THE PROBLEM AND THEN WE NOTICED SOME SPURRATIC SHIFTING PROBLEMS. AT ABOUT 77K I BROUGHT THE CAR BACK TO THE SAME DEALER FOR THE SAME PROBLEM. THEY TOLD ME I NEEDED A SOLENOID PACK AND IT WOULD COST $700 WITH A DISCOUNT FOR MY FIRST VISIT FOR WHICH I PAID $200+ FOR DIAGNOSIS AND A TRANNY SERVICE(WHICH I MAINTAINED REGULARLY AT THE DEALER). I MADE ONE PHONE CALL TO ANOTHER NEARBY FORD DEALER WHOM WOULD DO THE JOB FOR $550 AND TOLD THEM TO DO THE JOB AND DONT DIAGNOSE SINCE ANOTHER FORD DEALER ALREADY DID. ONE SOLENOID PACK LATER AND $750+ IN , SAME PROBLEM. NOW SHIFTING GETTING WORSE. GO BACK TO SECOND DEALER WHOM NOW DIAGNOSED THE PROBLEM AS A BAD SERVO, IN SHORT NEEDS ANOTHER TRANNY.ANOTHER $125 IN DIAGNOSTIC FEES. COST FOR TRANNY FROM FORD $3000+ BUT THEY WOULD GRACIOUSLY GIVE ME A $300 CREDIT FOR MY $900+ IN WOES. I STARTED CALLING LOCAL TRANNY SHOPS AND FOUND THAT MY PROBLEM IS ANYTHING BUT UNIQUE. APPARENTLY FORD SELLS MANY SOLENOID PACKS DUE TO A SENSOR PICKING UP THE PRESSURE DROP WITHIN THE TRANNY, AND MANY SHOPS BELIEVE FORD IS OR SHOULD BE AWARE OF THIS. I PAID ANOTHER $2500 FOR A TRANNY. THIS AFTER THE PROBLEM OF THE OD OFF LIGHT BEING MIS DIAGNOSED WHILE UNDER WARRANTY AND FORD WILL NOT STAND BEHIND THEIR PRODUCT EXCEPT TO OFFER THE DIAGNOSTIC FEE BACK IN THE FORM OF A CREDIT TOWARDS AN OVERPRICED TRANNY!!! MY FRIEND, YOU ARE IN FOR A COSTLY REPAIR. I HOPE YOU CAN SELL YOUR FORD OR DONATE IT FOR A CHARITABLE DEDUCTION. I WILL POST MORE SINCE I MAY HAVE A LAW FIRM INTERESTED IN PURSUING A CLASS ACTION ON THIS APPARENTLY SYSTEMIC FORD TRANSMISSION PROBLEM.
  • WELCOME TO THE DISAPPOINTMENT CLUB. HOW MANY MILES DID YOU HAVE ON YOUR EXPLORER AND HOW OFTEN DID YOU PERFORM RECOMMENDED MAINTENANCE?
  • steverstever YooperlandPosts: 39,971
    People tend to ignore posts in all caps since they are difficult to read.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • nvbankernvbanker Posts: 7,285
    People tend to ignore posts in all caps since they are difficult to read.

    Yes, that and you know the person is mad as hell...
  • tidestertidester Posts: 10,110
    Yes, that and you know the person is mad as hell...

    So why tick off the people from whom you're seeking help? :)

    tidester, host
  • nvbankernvbanker Posts: 7,285
    Exactly. When I see 6 inches of caps, I know someone needs to take a pill or something, and I don't want to hear how they're going to sue. I can't help them with that, so I just move on.... Reasonable posters don't scream...
  • steverstever YooperlandPosts: 39,971
    Well, it is helpful to vent now and then, but there are also some people who grew up on Teletype machines and have trouble getting used to lower case.

    Absent a reposting, any help for the problem, anyone?

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • nvbankernvbanker Posts: 7,285
    He's right on the facts, however, people get so cranky when their transmission fails at 75,000 miles - granted, it'd be nice if it didn't, but these transmissions are engineered to go about 100,000 miles - if you pamper and baby it, you may get more, if you work it hard or abuse, you'll get less, and some of them will fail early from no fault of the owner. They're machines, they break, and it's a wonder they work at all actually. Toyota has a horrible new transaxle in their 07 Camry - it fails at 1000 miles often. That is not good. But if a 5 year old transmission craps out, I hardly think a class action suit is appropriate, or will gain any traction. :confuse:
  • Is this better?? Dont get me wrong, I agree that it is weak at best to think a tranny failing at about 75k is grounds for a lawsuit. What I am shocked and surprised about is that Ford mis diagnosed this (while under warranty) and according to the professional tranny shops I have talked to, they know or should know. The od off light is rarely the solenoid pack and I am finding that many people are paying for this diagnosis/repair unnecessarily. That is what I believe Ford is liable for. Sorry to all about the caps lock. It wasn't screaming, it was lazy.
  • nvbankernvbanker Posts: 7,285
    Remember - it's not Ford, it's the crappy dealer, that's Ford's customer. Affiliated, to be sure, supervised very very loosely by the factory. Mis-diagnoses fall on the Service Manager. Design flaws, and early under warranty failures should fall on Ford.
  • mschmalmschmal Posts: 1,757
    Your 2002 Ford Explorer required its Automatic transmission fluid to be changed every 30,000 miles.

    Was this done?

    Mark.
  • Again I agree, but this issue went up to the regional Ford Customer Service rep. and he too felt the path the dealer took and charges associated were reasonable and the $300 off a new tranny was a more than fair offer. Also, Ford is responsible to keep their dealers informed of "design flaws" like the od off light flashing and the obd11 codes recommending replacing the solenoid pack.
  • Yes Mark, at the dealer.
  • marsha7marsha7 Posts: 3,666
    Quote "So why tick off the people from whom you're seeking help?"...

    Tide: sometimes I think ya shoulda been a psychotherapist, or at least, a bartender...:):):):):)
  • i have a 96 explorer with 83000 mile and my transmission is starting to slipp(only when it is cold). if i am sitting at a stop and try to exclerate quickly my transmission slips. i can put my gas petal all the way to the floor, my engine will rev up but i go no where. i have never worked on automatic transmissions and no nithing about whats wrong. i had a diagnostic test done on it and they told me they did not pick anything up. i am thnking about changing it out myself with a rebuilt one. but if anyone has suggsetion please let me know. thatnk you
  • nvbankernvbanker Posts: 7,285
    You had a diagnostic done on it and they found nothing wrong with being able to floor the car when cold and going nowhere? Try another shop.
  • My 4x4 quit working. It has 4x4 auto low & hi. Is there anybody that could tell me what the problem is.
  • Bought it used a year ago. Stereo has AM-FM, Cassette w/ remote CD changer. A couple of months ago I noticed that the lights for the display on the radio are no longer working. The display is fine but in order to do anything with the rest of the system I have to turn on the overhead lights.
    The dealer says there is a "circuit board" w/the lights on it & refers me to a local Electronics place. They say there are no lights anywhere in the radio and that it never lit up. I know it has worked in the past but can find no lights to replace.
    Anybody got any ideas?
    Thanks
  • nvbankernvbanker Posts: 7,285
    Little more info, please. Year, engine, miles. It could be generally a lot of things - it's most likely your shift motor.
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