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Ford Explorer Maintenance and Repair

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Comments

  • akanglakangl Posts: 3,596
    Bite your tongue!!! No snow until November please!!

    Last year we didn't have snow until the end of October and the beginning of October was in the 60's.
  • idntnvuidntnvu Posts: 251
    Yesterday, I took my '99 XLS to the dealer to have the standing recalls addressed and also the thumping in the drivetrain and vibration at highway speeds all taken care of. I was told the parts were not available to fix my recalls, but they suspected my transfer case as the cause of the thumping and my front tires are "cupped" or "chopped" so that was the cause for the vibration. They changed the fluid in my transfer case to the tune of $45, and rotated my front tires to the rear and balanced them to the tune of $30...so after tax my bill was $83. When I picked up the Explorer from the dealership yesterday afternoon, my right turn signal would not work, but the indicator on the dash was illuminated as well as the right rear turn lamp, plus the headlights and one driving light were on very dim without the switch even being on. When I turned the headlights on, only the lights on the driver side would work...the headlight and driving light, the ones on the passenger side were just barely lit, and the right rear turn lamp was still on. I called the dealership back when I got home and told them, and they scheduled me for 11 this morning to fix the multifunction switch recall. I was notified at 1:30 today that it was ready, went to pick it up and it was doing the same thing, and I couldn't get the turn signal stalk to work right when making a left turn. Told them before I left the lot it was still doing the same thing, and the service sales manager called the technicians over who then began the blame game as to who was responsible, and this one cocky little jerk, the same one who informed me yesterday that my brand new good years needed to be replaced, that the problem wasn't because of the recall, the recall only fixed something that may cause a fire. The lights going haywire was something else, meaning: "something I'd have to pay for." I kindly informed them...in much better terms than what I'm about to say, that the car was FINE when I left it with them the day before, that problem unexisting, and that I'd part someone's thighs with the car before I'd pay for some slacker jerk's screw up. I wasn't even offered a loaner car, but instead a kind old man who liked to talk a lot drove me home. I told them that if the Explorer couldn't be fixed today, then I'd need substitute transportation to get to work and back. They're supposed to call me back when it's ready. What a pain in the [non-permissible content removed]. QUALITY CRAP SERVICE is more like it.
  • nvbankernvbanker Posts: 7,285
    Yep, some of the mechanics at the Quality Care stores are morons, no doubt about it.
  • ogbonnaogbonna Posts: 25
    My kingdom for a fuel filter. I installed (not
    an easy task) an new filter ($21.00 at Ford, $6.99
    at AutoZone) I blew through the old one and got
    some resitence. The rough Idle is almost gone.
    I am certain it will get back normal after driving it some.
  • wijocowijoco Posts: 462
    Awesome, I hope that does it. Nice when you can fix your own car for $7, right?
  • steverstever Viva Las CrucesPosts: 40,794
    Check out the links in this post and if you want more, do a Search This Discussion in the Toyota 4Runner for "sulfur."

    Steve, Host

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • wijocowijoco Posts: 462
    For my money, these were the two most informative bits in all of it (the Mazda bulletin link is dead)
    http://www.ipia.ie/oilbrief/hydrogen.htm http://www.sjmautotechnik.com/exhaust.html

    Most of the forum posts seemed to be rehash of what we've already speculated on here.
  • After having my 2002 V8 4WD Explorer (leather, etc.) spend most of this summer (about 7 weeks in all) at a Ford dealer's service shop for transmission problems...and after FOUR alleged attempts to repair it, the truck's transmission was still not fixed. In fact, on the last repair attempt (2 more weeks of shop time) two Ford Field engineers were reportedly brought in to test drive, diagnose, and make suggestions as to what might be tried next in order to fix the problems. So, I decided it was time to cut my losses-- I sold my Explorer and am now the proud and thrilled owner of a new 2003, V8, AWD, 4Runner Limited, that's loaded, including GPS navigation/DVD module. Perpetual Ford Explorer Woes, indeed. No more for me.
  • jrc346jrc346 Posts: 337
    Haha, What a load of crap that is. Why didn't they just make you happy and give you a new transmission? Or even a new Explorer? Oh well, this is a classic example of why Ford is continuing to loose market share. I don't think things are going to get better with Ford giving their techs less time to get full pay, to do warranty repairs. What Next? Anyway, goodluck with your 4Runner :-)
  • idntnvuidntnvu Posts: 251
    My recent experience at the Ford dealer was a rather sucky one. I called Ford after the crappy service and made a formal complaint. I took my car back to the same dealer yesterday morning and it was like a different place compared to my first visit there. Everyone was extremely friendly and helpful, and I was given the keys to a '02 Sable to drive until my Explorer ('99 XLS) was repaired. I actually got a call this morning at 8:30 saying my Explorer was ready, and the problem had been fixed. Some wiring directly behind the blower had melted, thus shorting and causing my freaky problems. My Costguard extended warranty covered the repair and the rental Sable. Like I said, I couldn't get ANYWHERE with those people the other day when I went, then when I returned it was all magically happening without a hitch, and the repair didn't take long at all. I also told them to go ahead and do the recall on the seat as well, I hope they did indeed get that done. My guess is once the owner of the dealership got the complaint I left, he had a few words with his employees.
  • Thinking about an explorer, but after reading your comments, I'm not so sure. Should I or shouldn't I? Would appreciate your comments here or email. Brian211@tmail.com. Also looking at new mitsubishi endeavor, pilot, highlander or envoy.
  • nvbankernvbanker Posts: 7,285
    The vast majority of us have had excellent experiences with Explorers, if not the dealers. But alas, there are a few lemons out there. Nevertheless, I have a 94 with 115,000 miles on it, that runs amazingly well. Only problem has been a recent failure of the front differential to engage. Have had a 97 and 98 Mountaineer, and still have an 02 Mountaineer, with no problems. So you should be happy with one. The odds are in your favor. The Envoy is a little less a sure thing. The Highlander is a fine machine, but small & tinny. The Pilot should be fine, if you like it. Both are built on a minivan platform, if that doesn't bother you. Good luck hunting. I'm not afraid to get another Explorer, or derivitive.
  • jrc346jrc346 Posts: 337
    I would recommend the Explorer based on my 3 good ones and a close friend who has a 2003 Mountaineer (sister clone to the Explorer). I have gotten pretty good service from the first two Explorers 96 and 2000, and so far am getting good service from my third, also a 2000. My friend leases vehicles and got his 03 Mountaineer almost a year ago. He hasn't had any problems with it in about 40,000 miles, and he just recently ordered another one because he was so satisfied. You may want to work an extended warranty into the deal, just in case ;-)
    The Envoy, while nice looking seemes to have (had?) some pretty serious programming and electrical issues, though those may be worked out by now, I am not sure. The Highlander is a nice ride, though it seems a little small. The 4Runner is also a nice looking vehicle, and bound to be built well, though I see it is not on your list. I really don't know anything about the Mitsu. Sorry :-/ If it were my decision I would pick the Explorer hands down, but I am biased based on my good experiences with Explorers. If it were me, I would drive each and see which offers the most things that are important to me at the best value. Goodluck!
  • Greeting everyone,

    I just move to Mount Prospect (Chicago Northwest suburb), IL. I have a 1999 Explorer XLT (35,000 miles). I have been taking good care of it. The Explorer recently developed some clinking noise that come and goes; so far it has been more annoyance than driving issue. I want to avoid "overprice and lousy" dealer service if possible (I had my share of similar experiences that IDNTNVU went through). Can anyone suggest a trust worthy and competent "non-dealer" service shop that specialized on Explorer in the area? Thanks a bunch!
  • This recall is 1998-2000 Explorer and Mountaineer
    Reads: A bolt that attaches the seat recliner
    mechanism to the driver seat back frame on your
    vehicle may fracture. If this condition were to occur, you may experience looseness or noise in the seat. In extreme cases the seat back may recline until it makes contact with an object behind the seat or second row cushion. This could potentially cause you to lose contact with the steering wheel or foot pedals, possibly resulting in a crash.

    This was sent to me the first week in Sept. 2003.
  • Does anybody know what Fortifier the The quality
    care people use when they change the oil??

    washijl@auburn.edu
  • nvbankernvbanker Posts: 7,285
    What's a fortifier??
  • We recently had flooding in our area. We tried driving through some water but the engine just shut down on us half way through. When we had it towed in the service dept. explained that it didn't matter how much water we tried to drive through, you could drive through 3" and have this problem. The air intake is located so low in the Ford SUV's that it "sucks in" all the water and locks up the engine, therefore causing it to be replaced. This is with the 2000-2001-2002 trucks. They have a "design flaw" and Ford manufacturers will not admit this. Ford will NOT TAKE RESPONSIBILITY and WILL NOT RECALL the vehicles. Our insurance company is stuck taking the fall. WE WILL NOT keep our Explorer after this. Not only will we take a loss in cost since we won't get much out of selling it, but we will also have to take time out to find a new vehicle. I feel very strongly about the Toyota 4-Runners and Highlanders. Great consumer ratings, fuel efficiency, etc.
  • jrc346jrc346 Posts: 337
    I think your first mistake was driving through the water. Otherwise any vehicle out there will suck in water in that situation. I really don't think this is Fords fault, as it would take well over 3 inches for water to get sucked in to the Explorer's intake. It would probably take closer to three feet. I must say this is a first (someone blaming Ford for a waterlogged engine) , and that I sure am glad to hear your insurance is going to cover the engine replacement.
  • nvbankernvbanker Posts: 7,285
    I agree. I've driven my Explorers, 94, 97, 98 & 2002 through lakes, and never locked up the engine, so something is fishy here. And 3 inches of water? Pullleese!!!! Also, the 00 and 01 truck is completely different than the 02, so what's with grouping this "defect" in 00 through 02? Go sell this yarn somewhere else pal, it ain't flying here. Enjoy your Toyodas.
  • I saw an ad on TV that showed you could drive it under water to help cute girls cross a river. Come to think of it, wasn't an Explorer swimming with the sharks in another. Admit it, you just were trying to be Macho Boy and did something stupid. I bet the last words out of your mouth before it lockd up were the perverbial, "Hey, watch this."
  • This is great....Blame Ford for a stupid error on your part. I've also heard that SUBMARINES work well in deep water. I'm not so sure that Ford sells one however!!! Check E-Bay
  • aiutoaiuto Posts: 46
    My father has a 2000 explorer and recently the lights on the dashboard are flashing 4wd and 2wd simultaneously. The dealer wants $75 just to look at the car and more to fix it. Does anyone have any idea as to what the problem is and if so how to fix it.

    Thanks.
    aiuto

    aiuto@att.net
  • There are numerous things that can cause this from dirty sensors bad electronics to bad motors. I've rebuilt shift motor assemblies many times in my 92 Explorer. Recently purchased a 97 that had a flashing light. Previous owner had just put a new motor on but still couldn't get it to work. I drained the transfer case fluid which was extremely low and nasty. Then I put new fluid in and disconnected the battery to reset the computer. Haven't had a problem in over a year. So as a start, try disconnecting the battery and look for a leak. Some of the shaft seals fail rather early.
  • aiutoaiuto Posts: 46
    opera house thanks. will give it a try
  • Lubricant additives that lower friction and fill the pores of metal.
    Try searching for "oil fortifier" or "oil fortifier used by ford" for what these are supposed to do.
  • FYI, `Oil Fortifier' is just that.....it is an additive that `fortifies', or treats the oil. It does nothing to the metal components of the engine except allow the oil to `cling', thus reducing wear at cold starts, etc. Because it doesn't treat the metal, it must be added to the oil at each oil change.
    Some of the `oil fortifier' websites will specify that they are oil treatments only, and assist the oil in adherence to the metal, due to metallic surfaces lack of porosity.
  • Anyone else who are or were 1991-2000 Explorer owner's receive a letter on behalf of a plaintiff named "Terri Shields" out of Jefferson County Texas regarding Firestone tires? Suit is filed by this woman stating that Firestone sold the tires (long list of which tires) without telling consumers that they contained alleged defects that made/make them prone to tread separation. She is looking for settlement due to negligence from what I could make from this two page letter with a zillion "section A, part 1, etc's..." to it. I no longer own my 1999 Exploder so I was a caught of guard to receive this letter. Anyone else out there get one?
  • dtownfbdtownfb Posts: 2,915
    No kidding! Firestone sold defective tires and didn't tell the public. i can see it now you're shopping for tires and they have Firestone tires with absolutely no defects on one side and a special sale on the defective ones in the back. 50% off!! What a bargain!!

    Sorry to make light of the situation especially so many people died but wasn't this issue dealt with and settled a couple of years ago. I hate to keep beating a dead horse but I rather deal with problems with the Explorer.
  • It's an old issue, I realize, but I'm simply looking to see if anyone else has received this letter which was solely my question. Responses to if anyone else has received it would be appreciated.
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