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SOA Warranty Problems & Questions
Arrived at destination with front end noise. Took the car to the nearest Subaru dealer who confirmed noise but said it would take them a week to fix it. Called the selling dealer who said DO NOT DRIVE call Subaru 800 number.
After discussion back and forth, SOA told me to get a quote to flat bed the car home 388 miles at 3.00/mi. Said they would pay if warantable repair.
Called the local dealer to say that I would leave the car with them and would retrieve after repair. Was told that they could not fix it in a timely manner so I should take SOA up on their offer to pay for transportation.
Transported the car to the selling dealer (even though there were four other Subaru dealers in the area where the car was located.) Without ever looking at the car he said that it would be $1,500. And they had no idea why SOA would authorize that expensive a tow.
Selling dealer called to say that the car had bad bearings in differential they were on order and car would be done the next day. Servise manager called back to say that the first call was a mistake. The co. rep had determined that the gear oil was wrong and they would not cover repair.
More than a week later the car sits at the dealership and I'm not feeling a lot of love from Subaru or the selling dealer.