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Buick Rendezvous

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Comments

  • cfocfocfocfo Posts: 147
    The worst part of your ordeal is what those guys working on your car are thinking. That service dept is probably tired of fixing your RDV and dealing with you. For him to say what he did means he thinks you're a pain in the [non-permissible content removed]. LIKE YOU ASKED FOR ANY of THIS ! They usually win because they wear you down and I bet the time you have spent on this is unreal.
    It's hardly what you expected when you shelled
    out $28K (or what ever you spent) for your new RDV.

    The cup thing speaks volumes, alittle thing for them to take care after all the other repairs. It shows what they think about your business.
    Edmunds is providing you with an outlet to let us all know who and where this dealership is.
    Those guys deserve some kind of consequence for their treatment of you and the situation.

    Good luck
  • john325john325 Posts: 237
    Thanks guys for your input on the lackluster service we've received at our local GM/Buick/Pontiac service center.

    I sat down w/ the general manager today. We discussed the issues for about an hour. Some interesting revelations came up. He said they cannot wash a car at their premises because it was against the law. He said they'd have to spend about $150,000 to get a "water separator" in order to allow them to legally wash cars. I suggested, perhaps driving it to one of those spray & wash or drive-through car washes. He somehow rationalized that they couldn't afford to send a mechanic on a test drive through a car wash with the cost of benefits and such. I asked, "Can you afford to lose a customer?".

    He seemed a bit surprised that his "technicians" couldn't find where the cupholder went; or that the clock came back to me with the wrong time. Through it all though, he admitted they've had some lousy service at their facility for a number of months. He attributed it to poor management decisions.

    He explained away his service manager telling me, "You know, you can always go somewhere else", by saying, you know, we all have bad days and perhaps that was one of his. Well, maybe so, but that won't keep me there as a customer.

    At the end, he had the service manager come in and apoligize, and the GM did as well. But you know, it's like when you know a restaurant serves bad food, you're not likely to feel comfortable going back. The only "reaching out" he tried to do for me was to sell me an extended warranty. That might have been music to mmeehan's ears, but not mine at the moment.

    As the general manager seemed to be covering for the service manager and his own management style, I'd like to inform GM/Buick of the situation. I'd hate to think that other people, spending hard earned money, will need to experience the pathetic service that we have over the past 4 months. In that regard, fedlawman, or whoever knows, should I drop a line to the Brand Manager? Or who would actually care enough to do something about this dealerships's problems? Thanks again for you ideas and your support.

    PS: How do I find out the CSI Standings (Consumer Satisfaction Index) of other local Buick service facilities. Is there a place to get "true" service information; or is this kept a secret. Thanks again.

    John B.
  • Not to change the subject. I'm about to buy my RDV tomorrow (yes!!). I just hope I dont have anything like what happened to john325!! So hopefully here's my last question. Are "Doc" fees a legitimate fee? My Buick dealer says "doc" fees are about $239. Is that correct? I thought that this was already included in the "destination" charge. Can anybody clarify this for me? Thanks!!
  • I just want everybody to know that there is one more RDV owner in the world today!!! At 11:15 am this morning, I bought an RDV FWD CXL with sunroof, captains chairs, chrome hubcaps and the SD1 package. She's a beauty and she's all mine!! (Olympic White with light Sandrift metallic bottom..). Anyway, just thought I would share that with everybody. I've already called and emailed everybody else that I know!! Edmunds has been incredibly helpful. I also purchased the extended coverage program (I hope that was a good decision..). Thanks for everybody's help!!
  • steverstever YooperlandPosts: 40,181
    Now, tell us about those doc fees ;-)

    Steve, Host

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • Well, I've got another problem now. I was so ready yesterday. I had done my homework. Basically after the sales guy gave me his standard sales pitch, I pretty much stopped him. I asked how much the invoice was. He showed me a piece of paper with the amount of $30581. I then told him I would pay $200 over invoice ($30781). I even wrote the amount down on a piece of paper and circled it. He took it to his manager, came back and said it was a deal. We shook on it. I was ecstatic. This took place yesterday, Saturday morning. Well, I should have gone over the paper work more closely. I think they got me. I was looking over the papers last night and discovered that the "price" that they sold it to me was $31544. That was before adding taxes, and "doc fees" ($298). I am very upset right now. And the bad part is that it's now Sunday and there's nobody there. I think I got took. They added $763 dollars to the agreed amount!! Is it not correct that when someone states "invoice" (like I did) that that implies included transportation fees? Could he have charged me twice for transportation fees? The really bad part is that I'm supposed to fly out tonight for business and I will be out all next week. I wont get back until friday night. They got me, didnt they?? I am so upset...
  • Okay, the crisis is over. I called and even though my salesman wasnt there, a manager and a finance guy was. I went immediately and they explained it to me. I am feeling soooo much better. Everything's cool. First of all they had taken my negotiated price and added $500 and $263 ($763). The five hundred has something to do with a "golf" program. Later down the sheet you can see where they subtracted it. They apparently have to do some funky math where they cant subtract the $500 immediately so they add it first and then later subtract it. The $263 was a legitimate addition. I had purchased the "Car Care" package, which costs $263. Mystery and crisis over. So I'm a happy Buick customer again. I never doubted them!! Great people!! Me sooo happy!!
  • imidazol97imidazol97 Crossroads of America: I70 & I75Posts: 18,085
    What is the car care package? I hope it wasn't a "pack."
    I always recall the auto dealer in Cincy who had $400 in pinstriping, 3m spray spot repellant on the the seats, and a wax job with a special name and charged more than $400 ($485) seems
    familiar for the $40 worth of items. I'll bet that bought a lot of baseballs and bats for the dealer!
  • wws2wws2 Posts: 23
    It is hard to believe that the general manager of a dealership would give you such a hassle. Who washes their new cars? Someone has to do the 'dealer prep'...

    Not sure where in N. Cal you are, but several GM dealers in the SJ area have on-site car washers. Even a lowly oil change gets you a free wash. Problem is, the dealers are so busy you have get an appointment a week in advance.
  • john325john325 Posts: 237
    Yeah, you're right about folks getting a car wash w/ merely an oil change... but not at this place. I imagine the costs for the work they've done for me in the last month alone have totalled at least $5,000, if not more (transmission, awd transfer case, transmission bearing and rack & pinion steering; of course thankfully it's still under warranty. Not to mention that they had our car for over 1 month! Just goes to show you that when it comes to Buick Service, "It's Not All Good."

    Incidentally this "service" place is Colma Buick, Pontiac, GMC - I'd recommend avoiding them at all costs.

    I can easily go to Burlingame Buick or pehaps to SF Buick. But before I do, I'd like to get some "independent" verification as to how good or bad these places are. I don't imagine they can get worse than Colma Buick, Pontiac, GMC. If anyone knows how to find this kind of info, that'd be great!

    Also, I had inquired earlier, does anyone know who, at the corporate level, would do the most w/ this kind of feedback. Thanks for any advice.

    John B.
  • montreidmontreid Posts: 127
    John, I've heard stories about that dealership from friends--not just Buick isolated. Personally, I bought out in Putnam in Burlingame, and they were quite friendly and straight shooting. They did play hard for an advertising fee, but relinquished that at the end.

    The service department, however, I cannot speak for since I'm out here in Stockton and our RDV hasn't hit any service issues being only 2700 miles right now.

    Sincerely hope your troubles end though.... feeling for you.
  • After many months of looking, a major incentive from Buick's current rebate plus over 5K in GM Card dollars, and lots of help from all of you on this board, we took delivery yesterday on a red CXL AWD. Quite a change from our 17 year-old Volvo wagon with 260,000 miles (which is still running like new, btw, and being handed down in the family).

    Took it out in 10" of New England snow this morning and was amazed. Between the handling in winter weather and the sit-up-high feeling, I think we've made a very good choice. Let's hope we feel this way a year from now.

    Thanks to all for your comments and insights.
  • I have to buy find a new car for my father. He is 60 years old and wants an "SUV" type. He has no need for 4WD and a budget of around $24K. With Buick rebates I think I can get the RDV CX 2wd or the Kia Sorrento EX for "more or less" the same price......any thoughts on what to get? I have 2 GM cars(Yukon and an Olds Alero) both are good, loads of features but my local dealer's service is "junk" ...I keep taking each of them back for small niggly warranty repairs that they "fix"...then I notice them again a day later and back I go again!..this worries me on GM quality...
  • Watch the big town...or small town ads...right now in minnesota...you can get a new 2003 base rdv for $20,500 plus tax and license...and the base two wheel, in my opinion has everything ...good luck...i have no knowledge of kia anythings....
  • dindakdindak Posts: 6,632
    Sorento is made my Kia. Kia reliability is about the lowest there is. Further, the Sorento gets very poor gas mileage and it's engine is no more powerful than the Rendezvous.

    There is no contest here, Rendezvous quality and reliability are both very good and it's resale will be better also.
  • Funny....I posted the same message on a KIA discussion site.... they all tell me "go for the Kia", the RDV is ugly etc etc....I'm 'Leaning' towards the RDV and my cars are both GM cars and apart from the niggly service issues I'm very happy. I guess it will all depend on who is willling to make the best deal??? As for re-sale value..the plan is to keep it till it drops....or at least 5-7 years...until they get fed up with it...I'm just trying to get the best value for money with low maintenance and low costs. is there anything to watch for on the RDV ?? I'm thinking to get ABS, Side air bags and traction thats all..on the 2wd CX.
  • dindakdindak Posts: 6,632
    I don't have a Rendezvous or a Kia, I just think don't think much of Kia as a company, They were making total junk Sportages a year ago and now all of a sudden some people think they are making budget luxury SUVs. Oy!
  • dailydouble - get the RDV. You won't be sorry. I've had a lot of Buicks and they have always been very reliable vehicles. Just purchased a RDV last month and it has been great. Got the base CX model with front wheel drive. We have had a lot of snow here (Phila. area) and the RDV went thru it with no trouble. Incidently, I've been getting better than 20 MPG on every tankful. Herb
  • cfocfocfocfo Posts: 147
    The FWD base model with those three options, (ABS, side air bags, and traction control) is as good a value as you are going to find in an SUV. With 4K rebates and an "under" invoice starting point, I'm seeing almost as many RDVs on the road as RXs now.

    At 60, I'm surprised your dad isn't looking at the Grand Marquis, which is also a good value, but not an SUV.

    Regarding Kia, some swear they have turned the corner and could be a budding "Honda". Are ya feelin lucky ?
  • Are saying start haggling for the RDV under invoice? I was looking at one at 26700 MSRP...
    What do you think i should start haggling at? no trade in and cash purchase!
    ...you should see what the Kia site says about RDV's....I'm torn at what to believe!..regarding my dad being 60....a young 60.
    I've had to convince them to go for something other than a Toyota...My wife and I have been pretty much been given the chore of "you pick it"...
  • cfocfocfocfo Posts: 147
    Buick is making a lot of RDVs. Shop the dealer inventories on line and you'll see what I mean.

    When you get them under a couple of hundred bucks, they will agree, but then try and get it right back with the "local and national ad fees".

    What are they saying at the Kia site ? Can you post the link ?
  • Click on my name (Dailydouble) scroll down...and you will see the "what I have been saying" list..click on the KIA...
  • STANDARD VEHICLE PRICE $25,120.00
    BRAKES, 4-WHEEL PWR DISC ABS $600.00
    CX FWD PACKAGE NO CHARGE
    DRIVER/FRONT PASS SIDE AIR BAGS $350.00
    TRACTION CONTROL $175.00
      
    TOTAL OPTIONS $1,125.00
      
    TOTAL VEHICLE & OPTIONS
    $26,245.00
    DESTINATION CHARGE
    $625.00
        ___________
    TOTAL VEHICLE PRICE* $26,870.00
     .
  • cfocfocfocfo Posts: 147
    We all sure love to defend our car purchases !

    The front and side views of the RDV look good to me, regarding the rear view, it could be better but "Butt Ugly" is going alittle too far.

    If the RDV wasn't built in Mexico, you could sell your Dad on the American vs Korea issue.

    Is he a NAFTA fan ?
  • cfocfocfocfo Posts: 147
    lists as Invoice Price, (invoice price for your three options as well) and then subtract $300. That's a good place to start.

    To be honest, invoice with a 4K reabte is not a bad deal at all if you choose the RDV ! IMO
  • I have had nothing but good experiences with my 28K mile Rendezvous "Gamera." But buying a car is so personal and dependent (or at least should be) on the prospective owner's individual needs that I tend to let people form their own opinions rather than simply recommend what I drive. I can only say that Gamera has proved to be the optimal vehicle out there for my wife's and my needs and desires.

    That said, I think it's important to note that both cfocfo and dindak are NOT Rendezvous owners, and yet they've had kind words for the vehicle in this forum for nearly two years now in the case of dindak and almost as long for cfocfo. I might quibble with particular opinions that they might hold, but both individuals have been balanced in their comments in my opinion.

    CWJ
  • The Kia sorento owners rave about it.. the RDV owners like thiers!......
    I guess as you say it is down to personal choice. My theory with the RDV was...If I could get a 28K car for around 22K with the rebates and haggling, then that seems like a sweet deal...but I've not driven it yet and may not like it. However, it does appears that both KIA and RDV owners are generally very pleased with their cars.... no one who owns one has said "Do not buy it"...so far!
  • john325john325 Posts: 237
    You sound like the gal who can't decide between 2 pairs of shoes, and ask's all her friends what they think, and yet she hasn't even tried them on. Do yourself a favor & drive them to see if you even like them... If may not be a good fit for you.

    One issue that may be a non-issue is the "availability of parts". My mechanic (non-Buick, thank God!) recently told me of a customer situation where a part for a Hyundai or another Korean-make car (Not Kia, I know) was not even available, at all... I know it doesn't make sense, but that's what happened to one of his customers.

    Now strange as it sounds on "part availability", I've been waiting almost 2 weeks, not counting the week Buick "service" had my car and couldn't figure where it went/came from, for my 2nd row cup holder. Not a pressing issue by any means, but a symptom of Buick's poor service which is "not all good".

    All-in-all, I'd think GM would have an overall better chance of always providing parts for your car 3-5 years down the road, even if it does take a while.

    Good luck w/ whatever car suits you.

    John B.
  • dindakdindak Posts: 6,632
    Kia Sorento AWD mileage : 15/18
    Buick Rendezvous AWD : 18/24

    On average the Sorento gets 4.5 mpg less, that adds up, especially when gas is $2 / gallon in some places now.
  • A couple of questions about how far I can push it -

    When the low fuel light first comes on, about how much gas is left in the tank?

    When the gas gauge points to the bottom of the scale ("empty"), about how much gas is left?

    I happen to live in an area where gas prices vary widely depending on where you are. Driving another 15 miles might save me 20 cents a gallon or more, but it won't be worth it if I run out of gas on the way.

    Thanks for any thoughts here.
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