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GM Speedometer lawsuit filed

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  • I don't know if this has been listed somewhere previously but I just wanted to pass some info along. I have an 04 Tahoe and I found the "speedometer letter" that a lot of people were talking about. The vehicles in my letter that are covered are,

    QUOTE from letter; "If this condition occurs on your 2003 or 2004 model year Cadillac Escalade, Escalade ESV or Escalade EXT: Chevrolet Avalanche, Silverado, Suburban or Tahoe; GMC Sierra, Yukon or Yukon XL vehicle witin seven (7) years of the date your vehicle was originally placed in service or 70,000 miles; whichever occurs first, the condition will be repaired for you at no charge."

    It then goes into about how to go about getting it fixed and a lot of legal stuff.
    I recently had the problem, the speedometer started to twitch and then stopped completely and then wold get faster as I went slower. But to make a long story short, I called the dealership, and they asked the miles and then said without delay, that it would be replace free of charge.
    Hope that helps!
    (I just wonder why there has not been a recall yet?)
  • I have read most of these post concerning the instrument cluster. I have 2001 Suburban that tonight on the way home started to lose all the gauges in the instrument cluster. If I hit a bump the battery light would come on and all the gauges except voltmeter would cut out and then come back on kind of like when you first start the truck. Did any of you have similar issues when your cluster was going bad? Any help would be appreciated. I'm going to try the dealer tomorrow to see if I can get answers. Thanks
  • Well, I have good news regarding my speedometer in my 2004 yukon xl( 78,000 miles). I have been talking with gm about my problem. They told me to go to my local dealership and get an official diagnosis. I did, it was the instrument cluster and it had an internal failure. this cost me 42.50. GM actually contacted my local dealership,( this is not the dealership I bought my car from by the way), after about a week of waiting for a district manager to review my case, gm stated to my dealership that they would be paying for the entire cost of replacing the instrument cluster. hoooray!! There is hope, with a little patience. Don't let you local dealership tell you that it can't be done. Call the GM customer service number in your manual and talk to them. It worked for me>
  • 37DAD37DAD Posts: 2
    I bought a 2005 Suburban yesterday from a used car dealer. It has 66,700 miles on it. On the way home from the dealership the speedometer started acting weird and then just stopped working. It is stuck on 30mph. It doesn't move. The dealership is a 2 hour drive from my house and the problem started when I was 5 miles from home. It was too late when I got home yesterday and they are closed today. It's not under warranty. What should I do? Help!
  • hello from fla. reading all bad stories on here what i will do take my truck back where i got it from an let them deal with dealership to fix it .i was lucky to get mine fix free at the dealership. A lot of dealership are not doing the right or the best job for the custmors. The job can be handle under a so call recall .I have a 2005 tahoe with 50000 mile on it.If you dont let the place where you got it from you may have to fix it you self it is a 600.00 to 700.00 job it your choice. I would let the place where i got it from to deal with getting it fix. nathan
  • Hey guys, just got mine fixed last week; for FREE. It took since Dec 16 to do it, but it finally got done. They tried to backpedal but in the end saw that it was the right thing to do.

    My suggestion would be to make a 'warranty' appointment, that way you don't have to pay for the inspection, and be CALM throughout the process. Be prepared, know about the replacement rules but let them know that you are a GM customer and are more likely to be a GM customer in the future if you're taken care of today.

    37DAD, I'd call the dealer IMMEDIATELY. Your vehicle is under the 70k mark, so you should be fine. Mine was at 110k, and I got it taken care of.

    Some dealers are doing a 'good will' replacement, best of luck to you all in finding one. Ray Hutson in La Crosse, WI is top on my list again!

    B
  • I have a 2005 with 66K on it and my speedo went out. Chevy stated that I was not in the recall but may be under the case action settlement which is pending. My ext warrenty covered it but cost me $100.00. I complained to Chevy and they sent me a $200.00 voucher for any service which I used today. Try that...
  • 37DAD37DAD Posts: 2
    I had my 2005 Suburban speedometer problem verified yesterday at a GM dealership. The mileage was 66800. I called GM and they talked to the dealership. GM called me back and told me to go pound salt. They are not going to help me get my speedometer fixed because I bought the vehicle used at a Honda dealer. If I would have bought it at a GM dealership (new or used) they would have consider helping me. So my speedometer doesn't work and I must get it fixed myself at my expense. This really ticks me off. I have bought 4 GM vehicles over the past 20 years and this is how I get the shaft from them.
  • After several phone calls to GM and speaking with management, they did approve replacement of the cluster for my 2004 Suburban. The dealership said it would have cost around $450 if they had not approved. I told them it started acting up at 62,000 miles which is true. The challenge with getting anything fixed is it has to be completely broken in order for the dealerships to verify it needs replacement.
  • yu_cantyu_cant Posts: 2
    If you have the letter can you please send it to me carlyn.seay@gmail.com thanks in advance
  • yu_cantyu_cant Posts: 2
    If you dont mind can you please send me that letter I have been looking for mine cant find it and now I have a court date for speeding because I was clocked at 93 in a 45 speed zone. My speedometer is all over the place and when I call about getting it fixed just like everyone else I get the run around. But I want the letter so show the judge that hey there is a problem with this thing and im not at fault
  • kiawahkiawah Posts: 3,666
    I think you'll be hard pressed to convince any judge, that you can't tell or know the difference between 93 and 45 without a speedometer. Don't be surprised if you loose your license.

    Confuse 55 w/45 perhaps, but 48 mph over the limit...forget it.
  • tidestertidester Posts: 10,110
    there is a problem with this thing and im not at fault

    How could you not be at fault? You were behind the wheel and, no matter how you cut it, there is a world of difference between 45 and 93 mph. IMHO, you were lucky to escape with only a ticket.

    tidester, host
    SUVs and Smart Shopper
  • nakeitanakeita Posts: 3
    I have a 2004 Chevy Tahoe with 87000 miles on it. Problem is Internal Gauge Cluster defect. In other words, the speedometer doesn't work. Chevy/GM admits that certain VINs had defective clusters installed (including mine) yet they will not recall them and/or replace them unless the vehicle has less then 70000 miles on it.

    The fact that this is a defective part and not just normal wear and tear and also that thousands of Chevy/GM owners are experiencing the exact same problem should constitute a recall, regardless of mileage.

    There are speed limits set on all roads because it is unsafe to drive at too high of a speed. If we could all accurately judge how fast we were going we would not need speedometers. However, we do need them and when all of the sudden your speedometer starts going crazy (i.e. show your speed as 120 when you are in fact doing 30 or showing it at 35 when you are doing 75) IT BECOMES A SAFETY CONCERN.

    The dealership where I purchased my car, Sands Chevrolet in Glendale Arizona, wants $575 to fix THEIR DEFECTIVE PART and the corporate offices for GM/Chevrolet will not help me. They told me this after making me take the vehicle to the dealership to get a diagnostic done. The diagnostic confirmed what I already knew and the dealership Sands Chevrolet in Glendale Arizona (who apparently doesn’t want my business ever again) said they can’t (won’t) help me due to the mileage. I got back with the GM Rep who “was going to take care of me” only to be told… sorry… we can’t (won’t) help you due to mileage.

    This is an outrage and we need to do something about it. This is NOT NORMAL wear and tear. IT IS A DEFECTIVE PART (and Chevy/GM admits this). Help me do something about it. One of the things we can do it to MAKE AN OFFICIAL COMPLAINT. Go to www-odi.nhtsa.dot.gov (note the dash after www, not a dot). This is the website for the governments Office of Defects Investigation and they do the following…

    (Put the complaint under: Vehicles: Component: ELECTRICAL SYSTEM: INSTRUMENT PANEL)

    About the Office of Defects Investigation (ODI)…
    The Office of Defects Investigation (ODI) is an office within the National Highway Traffic Safety Administration (NHTSA). ODI conducts defect investigations and administers safety recalls to support the NHTSA’s mission to improve safety on our Nation's highways. NHTSA is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that they contain serious safety defects in their design, construction, or performance. ODI also monitors the adequacy of manufacturers' recall campaigns. Before initiating an investigation, ODI carefully reviews the body of consumer complaints and other available data to determine whether a defect trend may exist.
  • pb5pb5 Posts: 3
    I have a 2005 piece of junk tahoe and the cluster went out yesterday while I was on the highway. The speedometer said I was doing 100, and when I stopped it said 30. I knew about the class action law suit, signed it and sent it in, but have not heard anymore about it. I took my truck to the maint dealer on 3/7/2009 and he told me since my truck was over the 70.000mi, I am going to have to pay 188.00 to cover the labor for my speedometer. There are 4 bolts that hold the cluster in and a plug that it plugs into. I asked t do it myself, but they said the have to program the unit to my vehicle. Now I see why they are going bankrupt! The good old american made auto! :lemon: :lemon: :lemon:
  • pb5pb5 Posts: 3
    I feel your pain. I have a 2005 tahoe and my speedometer just went out 3/6/09. I took it to the dealer today (3/7/09) they said they could fix it for 188.00, the cost for labor, since I have 76000mi. I pulled the dash cover off took 2 minutes and exposed the 4 bolts that hold in the cluster. behind that is a plug that plugs into the cluster. They would not allow me to do it because they said they need to program the new cluster with my mileage and componets. Makes me think, did my care have the mileage it said it had when i purchased it. if they have to reprogram the new one. :lemon: :lemon: :lemon:
  • no, you do not have to 'program' the cluster to your tahoe...that is a bunch of crap! i posted yesterday how to fix the cluster yourself (which my husband fixed mine), but i specifically stated who i bought the stepper motors from on ebay, and the monitors of this thread said i couldn't do that (oh well). do a little sleuthing on your own...each gauge is controlled by something called a stepper motor...gm's stepper motors go out around 70,000......there are better ones that will last a lot longer, which are easy to find on ebay...there is a guy on ebay (i can't say who) that will fix the cluster way cheaper than a dealership. my husband fixed my speedometer cluster in an hour.(a side note..he took the cluster to work for a day, and I drove it without the cluster in the car--looks funny, but the car will still run)..the part cost me $4.95.!! it is NOT hard to do either. you know, a lot of people bash GM, but I am going to continue to buy AMERICAN made stuff as long as I can-it may not be the 'best', but I will support our American workers as long as I can! I have always had a GM car or suburban.. the last suburban i had was a 92, and it had 300,00 miles on it when we traded it in for a used '03 3 yrs ago...hopefully the monitors will let this on the page, a lot of people can save a lot of money if they would...
  • tfaglertfagler Posts: 1
    I cannot find the post you mention about the instructions, can you link it? I looked through the thread and I only see this post from you.
  • i posted where i found the instructions, but the monitors said i could not do that, so they removed my posts...it is easy to find, just google chevrolet recalls, you will find it...took me about 5 minutes! we bought 6 stepper motors from a great guy on ebay (easy to find as well..just type in 'stepper motor' on ebay motors...you WILL find the guy I am speaking of...his directions aren't as specific, but would still get the job done...or, send him the cluster and he will do it for you. If you know anyone that has any experience with soldering (sp?), it is an easy fix!! removing the cluster from the car does not affect the car's running, you just have a black hole to look at..sorta funny..and yes, once the cluster is re-installed, all the miles you put on the car will be accurately reflected...the computer in the car still works...good luck!! my speedometer is doing GREAT!!!
  • better yet, just google....chevrolet suburban stepper motor instructions.....bingo!!
  • coconailcoconail Posts: 1
    so, if i have a broken speedometer in my 2005 silverado but haven't had it repaired yet, will the dealer do it at no cost? i 'm below 70,000 miles and they documented that it happened at 54,000...
    i wonder if the dealer will even know? they said they didn't even know of a lawsuit... :confuse:
  • I have a 2005 silverado with the same issue. The speedometer slowly quit working and now it does nothing. I called the dealer also and they know nothing yet but told me to call back and keep checking. I dont suppose I am in the suit but i want it fixed. My trick has 58,ooo miles. It quit at 42,ooo or so. Let me know what you find out.
  • twintwo1twintwo1 Posts: 6
    try another dealer ship i have a 2005 tahoe they fix mine with no problem dont give up keep trying
  • nakeitanakeita Posts: 3
    Did you have over 70000 miles on your vehicle when they fixed it? I had about 79000 when I first tried, now I have well over 80000.
  • This is crazy. I was driving down the highway yesterday and ran of gas even though it said i had 1/2 of tank and no matter how fast or slow I was going the speedometer said I was doing 10mph. I purchased this Tahoe with 87,000 miles on it so of course they won't help. So I would tell any body out ther looking for a used Chevy/GM to run as fast as you can in the other direction. :lemon: :lemon: :cry: :cry:
  • gboogiegboogie Posts: 4
    Sound definately like GM is putting out a piece of garbage, 38000 miles speedometer is pegged at 120+ miles an hour, also rear hatch door lift are shot, I guess it is time for GM to go belly up, they are putting out garbage,
  • gboogiegboogie Posts: 4
    I would like to join this lawsuit as well, 53000 miles, speedometer died, pegged at 120 MPH, and the Battery gauge has now failed, how can i get in on it?
  • jimm10jimm10 Posts: 6
    There is an unpublished GM extension on the instrument cluster up to 80k
    miles. The customer has to pay for installation and programming. I just had mine done
    at Buckalew Chevy in Conroe, Texas. Great 1 day service, washed truck, and now the A/C is blowing cold out of both sides. $ 137.
  • gboogiegboogie Posts: 4
    I have a 2003 Suburban 1500 same exact issue, 56K miles, how do I find out about the GM Extension Instument cluster warranty???
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