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Toyota Tacoma 2004 and Earlier Frame Problem

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  • tcincytcincy Posts: 28
    Dave, I have seen on here and heard that they will not honor the 1.5 Kelley Blue book Excellent condition buyback for any Tacomas purchased after they announced the program. I have heard they will buy back the Taco for the same amount you paid for it. They apparently didn't want people buying them up and "flipping" them over for the 1.5 KBB program, but they will pay the money back you paid provided the frame rust qualifies under the program.
  • Honestly ...I like my Taco.....and if they don't honor the 1.5 buy back...I think I will ask them to replace my frame....after all there is a warranty on it....See what they have to say about that? When I asked the previous owner if they had received the letter about the program in the mail....they said no. Or they would have gotten the money for it. Maybe Toyota's way of saving some money on the buy back?
  • Has anybody else heard of this?
  • KCRamKCRam Mt. Arlington NJPosts: 3,516
    Replacing the frame is out of the question... it would require complete disassembly of the truck. That's like asking a doctor to replace your skeleton.

    kcram - Pickups Host
  • My thoughts exactly....Sounds like the 1.5xKBB is the best bet. Looks to me from what i've read per Toyota's Warranty Policy Bulletin ( POL08-03 ) The warranty is nor time sensitive nor pursuant the original or post bulletin owner. I think Toyota will honor there warranty regardless. I think they're trying to pursuade people just buying them for the sole purpose of flipping and making cash. I'm sure if it's a problem I could show them I bought it in May. And brought it to the dealer in October.....not for the Frame inspection.....but for a check engine light....( Toyota Service took it upon themselves to check the frame ) Also taking into consideration since May I put $750 worth of rubber on the truck, A brand new Toneau Cover. And had the cooling system flushed.....Not something you do when your just turning the truck in to make a buck!
  • First - for those intending to write those safety complaints (GREAT advice) here is a list of contacts. Because I live in NY my list is based on NY agencies, but every state has them.

    Contacts

    Division of Economic Justice
    Consumer Frauds and Protection Bureau
    State of New York Office of Attorney General Andrew Cuomo
    The Capital
    Albany, NY 12224-0341

    Director of Constituent Services
    New York State Senator Neil Breslin
    Capitol Building, Room 414
    Albany, NY 12247

    NYS Consumer Protection Board
    Albany Office
    New York State Consumer Protection Board
    5 Empire State Plaza, Suite 2101
    Albany, New York 12223

    United States Federal Trade Commission
    Federal Trade Commission
    Consumer Response Center
    600 Pennsylvania Avenue, NW
    Washington, DC 20580

    National Highway Traffic Safety Administration
    Office of Defects Investigation
    1200 New Jersey Avenue SE West Building
    Washington, DC 20590

    Better Business Bureau of the Southland
    315 N. La Cadena
    Colton CA 92324-2927
    60 Minutes
    524 West 57th St.
    New York, NY 10019

    The Advocate
    Times Union Newsroom
    PO Box 15000
    Albany, NY 12212
    advocate@timesunion.com.
    (518) 454-5700

    US Senator Hillary Rodham Clinton
    476 Russell Senate Office Building
    Washington, DC 20510
    Attention: Constituent Services

    US Senator Charles Schumer
    757 Third Avenue, Suite 17-02
    New York, NY 10017

    State Assembly Representative John McEneny
    LOB 648
    Albany, NY 12248
    518-455-4178

    NYS DMV Traffic Safety
    Division of Vehicle Safety Services
    Department of Motor Vehicles
    P.O. Box 2700-ESP, Albany, NY 12220-0700

    Office of the District Attorney
    Albany County Judicial Building
    6 Lodge Street
    Albany, NY 12207
    Telephone: (518) 487-5460
    Fax: (518) 487-5093

    WNYT
    P.O. Box 403,
    Albany, NY 12204

    Second - it is true Toyota is not buying back trucks bought after the recall because of flipping. I've heard many accounts of it on forums I subscribe to. The 150% deal is also, in many cases, sadly off the table.

    In reuttal - the 150% value isn's all it's cracked up to be - Toyota isn't using KBB value. Again, by truck was worth $14k in february (when I was looking for a doublecab). It was worth $12 in August. Now Toyota is offering me $10 without even looking at it. I just spent $600 in new shocks and brakes. It has a long list of factory options. Toyota tells me they won't give me the $1000 towards a new car. I cannot drive my truck - it will take Toyota 7 weeks to process my check. This is not an annomaly. If your facing a buy-back prepare for a long fight. For another author cited recent repairs and new tires - toyota will no comp you for this like a buyer in the private market would. Month by month Toyota has been cutting buyback offers, scaling back who is included in the buyback, and in some cases, making exceptions. Buybacks (cite the policy bulletin) are not overseen by the NHTSA admin like recalls. Toyota is not legally bound by any means. I agree it's good of them to do this - but all you need to do is watch or read fight club to see the nefariousness of their hidden agenda.

    "A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one. "

    Before long there won't be any 1995-2000 Tacomas on the road in rust-belt states. That will be a good thing - I don't want to share the road with them. What will happen to the 2001 and newer series II trucks when they start failing on the road? I don't know - but I won't be driving one.
  • Hello all,

    I live in New England. With 137k on my 2001, I have rust holes in the frame in the usual places. I've read all 50 pages of this issue here and am not in a good mood.

    Toyota of Keene, when asked, told me there was no rust coverage at all for my truck.

    I called into Toyota NA and got a case number. I'm supposed to schedule an inspection. Problem being, I calculated out the 100% KBB value of the truck. It is NOTHING compared to what it was before the buyback was implemented. I still owe money on the truck and can't afford to get into a new loan on a vehicle. Especially without a rental being provided, I can't risk them taking my truck away when I take it in.

    I was considering just taking it off the road, not driving it and leaving it in the yard until Toyota extends the warranty to the '01 and '02 model years that OBVIOUSLY have the same issue.

    Thoughts?
  • I hear all of you guy's....I hope I don't have all the problems with the buy-back some are talking about. Some people on here had some good luck with Toyota on this. I will keep you informed on how it goes. I can see why Toyota is trying to keep the flipping down...But what's the difference if Tom, Dick, or Harry brings it in. They implemented a buy-back, and want the trucks off the road. Not only that. Toyota is still mailing out the 15 year extended warranty's to people. In my truck's case the previous owner never received it. And I haven't gotten it. So where is that!
  • Guys I need your input. Read a bunch of posts re. the tacoma program.
    So I bought one about a month ago and brought it to my regular dealer for some service (OLF) tires, and the radio be repaired. They told me about the customer program and how the truck "failed" the inspection and that I would be contacted by someone with further details. So yesterday someone from the corporate office called requesting a bill of sale. copy of title etc. I respectfully asked "What for?" as the registration card from the truck that the dealer had already copied obviously showed the truck registered to me. The rep from corp. said that she was making sure that I wasn't "taking advantage" of the previous owner. I'm wondering. How am I taking advantage of him when I paid what he agreed to when he sold it to me. Now she says that she needs to research my info when she gets it and will get back to me. "get back to me to tell me what?" She can't tell me till she sees the records. My question is this: Has anyone bought one of these things after March 2007 and had the "failed" scenario? And if so, what happened? What is the difference who owns the vehicle if its a blanket recall? I actually own 2 1997 tacomas since 1999 and never received a single notification about those trucks from anyone if I sold them would I be getting taken advantage of?
    The whole thing is weird but now they have my truck. I have to return the rental friday. and They won't give me any answers. Plus I find that the "failure" is recorded by Toyota so now if I go to sell my truck its got a black flag sitting on record. Who's gonna buy a truck with a confirmed rusted frame?
    I feel like I'm getting messed with but since they won't even tell me what it is they are in need of researching I don't know how.
    Anyone have any insight? I'm lost and don't know what to do from here. My dealer can't give me any more info either. Seems very messed up.
    Thanks
    Dave
  • What the dealer ment by "taking advantage" is fairly simple. Lets say you paid the previous owner the going KBB price of the truck, lets say $10,000. Toyota is buying back the trucks at 150% of KBB value, or in this example, $15,000. Toyota doesn't want you to profit the whole $5000, so they need to make arrangements with the previous owner so they get $2500 and you get $12,500.

    What I'm not clear is what do they do in this example. Again, you buy the same equipped truck with the same mileage as described as above, but the truck is a real "piece of beat up junk" Again, the KBB value will be $15,000 but you only paid $5000 because of it's condition. You may be splitting the extra $10,000 with the previous owner.

    Now, what could really make it interesting is, what if you paid $10,000 from a private individual, but only submitted paperwork your State saying $5000 so you didn't have to pay taxes on the $10,000. When Toyota contacts the private individual, they will say you paid $10,000. Will Toyota be checking with the State to see what you paid taxes on?

    Mrbill
  • Now that I think about it, I may be wrong with my first statement. If you paid $10,000 for the truck, but Toyota says it's worth $15,000 the previous owner may get the full $5000 and you get back your $10,000. They are trying to avoid the "taking advantage" of previous owners, and I'm glad they are.

    Mrbill
  • I don't believe that to be true.....as I happen to be someone who bought a truck after the bulletin / buy-back was implemented. My paper work was just pushed through at Toyota and I should be hearing from ISG within a day or two. The Toyota rep. said I was getting full KBB excellent retail value + 150% and never said anything about having to pay out to anybody else! But she did say " I don't know if you have any other Tacoma's laying around.....because if you do ....this offer is only good for one person per household". Those are the facts thus far. But it seems like they are doing some checking to see if you did just buy the truck for the flip. Here's the deal. I just talked to a rep. at ISG. My offer is more than adequate ( KBB + 150% ) just like they said! I will buy Toyota's the rest of my life! They stood behind there word! No other auto manufacturer would do that!
  • David - what is the year of your truck?
    Also - I think value + 150% is a typo. Toyota is offering, on a case by case basis, 150% the KBB value. Check out the service bulletin. Email me I'll send you one if you don't have one.
    - do you know how much your truck would be worth if the series had no frame issues? ALOT more. Check out Craigslist - values are tanking.
    - Can you list the name of your rep? The people I have dealt with have been nothing but a hassle.
    - this is the first I have head about Toyota Contacting the previous owner
  • iglu - it seems you're in a rough spot. If it does fail inspection you will have to deal with toyota directly - not the dealer. Forget what Keene told you, Toyota IS doing buybacks on a case by case basis. I'm in the midst of one now. Though Toyota is NOT offering 150% the vlaue of these trucks like they are older models. You will not get what the truck is worth. Toyota didn't even give me the actual KBB (actually they haven't given me anything yet) I tried pleading with them and sending proof it was worth thousands more than they claimed.
    The sad thing is, that if you and others do nothing, Toyota won't begin another buyback. You could let the truck sit, but without pressure Toyota won't start the buyback program for your model year. Do yoruself a favor and start contacting folks I've listed earlier in this thread (4-5 posts back). It's too late for me, so I hope for other's sake that Toyota will begin provding ample care for 2001 and newer trucks (the expedited buyback at 150%, a loaner, dealer assistance, and credit towards a new Toyota). Lastly, start the buyback process. Toyota may pull the plug on this program. Get what you can, consider filing suit in a small claims court after you get you check, and DO NOT LET TOYOTA KEEP NEGELCTING 2001 TRUCKS. Help yourself and others, take 5 minutes a day, and send a letter to anyone and everyone who can help. I know three people in MA alone who are in the same position you are. Together, we can pressure Toyota into doing the right thing - taking these dangerous trucks off the road and giving owners a fair deal for their loss. Contact me directly if you need to. tacomarecall@gmail.com - catchy email, huh?!

    best of luck.
  • tcincytcincy Posts: 28
    I believe the correct way to express the buyback amount is not
    "Excellent Retail value + 150%"...because that would be 2 - 1/2 times it's retail.

    The correct amount is 1.5 times (or 150% of) Excellent retail value.

    Thanks.
  • If the vehicle has a salvage title are you buying them back? The policy bulletin says "no way"

    Also, it hink it's great toyota is giving 150% to owners for 1995 to 2000 trucks - but by marginalizing owners of newer trucks (no 150%, no loaner, no dealer help, no voucher, no customer service) you're really #^@@^ing these people over. I should know. I didn't even get 100% of the KBB value of my truck. I appreicate the help you're willign to provide, and i understand the annonymity. I know it's not "your policy" it is Toyotas - but they must realize - people are frustrated. Customer service has been horrible. When someone tells me that giveing me $1000 BELOW KBB value for their truck (when it SHOULD be worth $4000 more because of bad frames) - you're slapping them in the face.

    Toyota needs to do the right thing. Treat every failed frame and every owner the same - regardless of the truck year.

    ALL owners should get
    - a prorated check (150% is what it is)
    - a comped loaner until the check arrives
    - Dealer assitance (none of this "too bad for you. Drive home and call a 1-800# BS)
  • here's some news coverage for you New Englanders. This station did a story once, with a few phone calls they may be willing to do a follow-up.

    http://www.thebostonchannel.com/slideshow/news/15876993/detail.html
    http://www.thebostonchannel.com/investigative/15879699/detail.html
    http://www.thebostonchannel.com/news/15877183/detail.html

    Remember news producers won't do anyhting unless prompted. The more calls from the more people and the better chance for a story. I have been unable to get my local paper to do a feature, but then again I'm the only one in my area trying.
  • This timeline is really helpful. I brought my truck in two weeks ago today, and it failed inspection. The rep said it can take up to 4-5 weeks for Toyota to call me about an offer, but I’ve been curious about how long the average wait time really is. For other owners out there, how long did it take them to get in touch with you after your truck failed inspection?

    I’ve seen others mention receiving an offer via mail or email. My guy didn’t mention either of these; he said I’d be getting a call. How does the offer process work/what have your experiences been in the case of getting the offer by phone, email or mail? Have the offers seemed fair? I have calculated my KBB value, so have an idea of what 150% should be...
  • Update:

    Called Toyota of Keene, they got me in for the very next morning.

    Failed right away. The lady told me the night before to pull out all my things, swap tires if I had newer ones on it (luckily my friend has a Tundra with the same wheels and BALD tires).

    They gave me a loaner. They said the last 2001 owner they dealt with had to wait 99 days for his check but Toyota paid for the rental for the entire time.

    We'll see what happens. They even said I could go siphon the gas out of the tank (it was full to the brim).

    Now I'm driving around a new GMC Envoy that handles like an old toilet. Could be late January before I get my check. At least that's half a winters abuse that I won't have to put on a car I own.

    I really don't want to do anything legally until they make me an offer. If it's low, I'll fight. If they come through, I don't want them having bad publicity for it.
  • tcincytcincy Posts: 28
    chkman:

    There is no way you should have to wait that long.
    Also, when I turned mine in they lent me an '08 Corolla.

    My advice:
    Call the Toyota service facility and get the phone number of the ISG rep who will handle paperwork for turn-ins at THAT dealership. Call the ISG rep and ask how long it will take. I think each ISG rep has a number of dealerships he visits and co-ordinates. Mine was close by, here in Cincinnati, and he handled all the northern Ky and southwest Oh dealerships.

    Service sent in paperwork, it was about
    2 weeks later the ISG rep called me with the offer, which was correct !

    About 4 days later I received an overnight envelope - from Texas - it was a contract to sell the vehicle for the amount the ISG guy quoted.

    I signed and dated it (and made a copy of course) and sent it back overnight same way.

    About a week later the ISG guy called me and about a week after that we met and he gave me the check.

    Get online at Kelley Blue Book, and using your vehicle's year, mileage and options on it, compute the "Average Retail" "Excellent" value. Then multiply that figure by 1.5 - THAT is what they should offer you, and I would fight anything less - that is what they are advertising.

    Mine was figured by the ISG guy exactly what I figured using the Kelley Blue Book website computing method. No funny business, no haggling. He had the exact amount. No reason for your ISG rep to do things any differently.

    Hope this helps
  • Chkman - Toyota tells me that the 2001 and newer trucks are not covered because the frame was treated for rust in different manner than the 2000 and oder trucks. If this is true, why are there so many 2001 and newer trucks with frame rust problems?

    The real issue here is drivers of 2001 and newer trucks (that should be less likely to have the damage, and are worth more than older trucks) are facing THE SAME PROBLEM. Yet, the aggravating thing is when we wak into a dealership these guys spit in our faces. There's no loaner, there's no expidited check, the dealer will not let us keep the unsafe-to-drive trucks on the lot while we wait for compensation. Worse yet- the dealer offers NO ASSISTANCE. "Can't drive your truck? you JUST bought it and now it's completely rusted. Tough $hi+. call 1-800-go-toyota and keep your fingers crossed."

    Really outrageous business practice. GM may build terrible cars, but it's Toyota that should be staring at bankrupcy. I know of 5 or six people in my family who will not purchase a toyota after hearing about this issue. Sick and tired of this. PS - it's been 60 days and counting - no check yet.
  • Chkman and theiglu

    You both mentioned cases of getting a loaner for 2001 model year failures.
    Is this up to the dealership to decide? I don't understand why I was declined the option. My dealership (Lia Toyota in Colonie NY) refused my requests I'll call out the Toyota care representatives I've spoken to - Joey Lopez and Autumn Branch - both told me that there was no way I could get a loaner or be reimbursed for one. WTF is going on here? I've been out of a car for 60 days!!!!
  • tcincytcincy Posts: 28
    chkman: Yes, you're correct. I thought his Toyota was older and covered under the program like mine. But I still propose that ANY Tacoma owner who has rust on the frame file a complaint wiht the NTSB and Toyota, and word it very clearly that it is a SAFETY ISSUE. That way, enough owners complain in writing, then it there may very well be a recall. I certainly consider rusted frames to be a safety issue and so should any Taco owner, whether covered under the rust buyback or not.
    Thanks again for the correction.
  • here is NY's lemon law

    http://autopedia.com/html/LemonLaw/NewYork_NY_lemonlaw2.html

    NY AG's office

    http://www.oag.state.ny.us/bureaus/consumer_frauds/tips/usedcar_lemon_factsheet.- - - html

    Cars Covered by the NY Used Car Lemon Law Include any car that:
    1. was purchased, leased or transferred after the earlier of 18,000 miles or two years from original delivery; AND
    2. was purchased or leased from a New York dealer; AND
    3. had a purchase price or lease value of at least $1,500; AND
    4. has been driven less than 100,000 miles at the time of purchase/lease; AND
    is used primarily for personal purposes.
    Unfortuately, in my case I'm not eligable for the protection.
    I bought my truck in March of 2007 with 102,000 miles - see #4
    I bought m truck in NJ - #2
    I had 129k on the clock when the frame rust was discovered.#1

    Ugh! talk about bad luck!!! I have no dealer history with lia (the place that inspected when i bought the truck and then found the frame damage 18 months later. They're not my favorate place on the planet - perhaps they should have found indications of rust back in march of 2007.

    Tcincy is right- this is a safety issue. I wrote to notify my DMV inspection shop unit who informed me that they know about the problem with the 1995-2000 trucks, but because toyota never issued a bulliten for newer trucks, there was no warning to shops about the 2001 and newer models. Kinda scary, huh? If firestone hadn't seen this before, and hadn't notified me about the damage and buy-back, i could have been killed in an accident had I been driving around. Scary, huh? I don't know how many people are out there tooling around in these trucks, but i know when the frames start failing, and people are being hurt, toyota will (and should) hava massive class action lawsuit on their hands. They shouldn't say they had no knowledge of the danger.
    Considering I have quite a bit of stock in toyota, i should write the SEC. Toyota's ignorance is a sign they aren't willing to face the liability of class action exposure - and they are open to risk of a lawsuit that will surely lower the value of their stock. That kind of ignorace is criminal. if I had the time and patience I'd try the angle, but I've been too busy with the safety issue to go after them for fraud.
  • Septebmer 22 - Lia Toyota, Colonie, NY " Your truck is not safe to drive. You can't keep your truck here uness you pay $35 per day. You have to drive it home or pay to have it towed. You get no loaner. Call 1-800-Go-Toyota."

    Toyota corporate offers me $1000 less than KBB value to buy my truck back. I can't get enymore from them. I ask toyota for money to tow it back to the dealer if i need to for the buyback - they decline my request.

    October 22; Toyota Care Customer support techs Autumn Branch and Joey Lopez "So long as we can load it on a truck, we can tow it from your house." I ask for this in writing, they decline my request.

    I 'unregister the truck, take the plates off and take the insurance off.

    November 12- Toyota ISG rep calls about my check "You must have the truck at the dealership to collect payment. We do not provide towing and will not come to your house."

    Now I have to pay to tow it back to the dealership. This is outrageous.

    Excuse me but this is complete bull$hit. If Toyota would but things in writing, or give me the same story twice in a row this would not happen. I am so angry right now I could explode.
  • Update:

    I was assigned a case manager at Toyota North America. Her name is Tiffany Bishop.

    I spoke at length with her yesterday. Explained my frustrations with the current situation and how the 100% KBB offer won't allow me to stay a Toyota customer (which is sad, being good longtime friends with the past president of TTORA-NE).

    Basically, she told me that an offer is at least 3 weeks away. She asked how my experience was so far in dealing with my dealership (which has been very positive so far, hats off to Toyota of Keene helping out with the loaner and being very respectful about this whole situation). She also mentioned that the offer also depends on if I was the original owner, if I've owned Toyota's before this one, etc. That alone frustrated me since I'm the second owner of this truck and I have never (and will never so far) buy a brand new vehicle due to price.

    I then explained nicely why I may not be able to stay a Toyota customer.

    This sums it up:

    - I get offered 100% KBB, which is about $10,300. I still owed $2300 on the truck. I've owned it for over 4 years.

    - I'd like to buy the same exact truck, but the new body style (Access cab, V6, Standard, TRD Off-Road Package, etc). I won't risk another rusty frame by getting the same truck that I had.

    - In New England, KBB for a 2006 with the exact options/specs with 35k miles on it is $17,300. Most are going for $4k-$8k MORE than KBB.

    - I told her, and I was being truthful, that if they give me KBB for my truck, I'd happily buy one from them for KBB. Not KBB + $5k. Just not fair and I can't afford new or to take another $13k loan out for a truck that MIGHT only last me 4 years again.

    - If KBB is the offer, where is the money going to come from to register the new vehicle? Even if I get a used old truck for $10,300, that's a $500 sales tax registration fee right there. Nevermind title, reg and inspection. If I go for a 2005+ and pay near $20k for it, that jumps the sales tax to $1000 here in MA. Once again, not something Toyota helps me with, and it adds to the out of pocket expense I'm having to deal with from owning a faulty Toyota truck.

    Finally, I asked if they were considering extending the program. She said they were due to the amount of people in the same situation as me. She then said that if I was going to take the offer they make, then in the future if they extend the program I'd be compensated the difference. I asked if I could get this in writing. She said they couldn't do that. I explained why I needed to have that statement in writing and she understood completely, just couldn't do anything about it.

    I talked to her for a good 45 minutes about the situation, the truck, the rust, the program, etc etc etc. I can't count the amount of times she said "I'm very sorry sir". I also know (and told her so) that she couldn't do anything different for me directly and it was up to the higher-ups in the company. I asked her to voice my concerns to them, I'm confident she will. She was typing the entire time I was speaking.

    She does this all day, every day. Feel bad for her and I'm sure she feels bad for people like us. I wouldn't want her job, that's for sure.
  • The Iglu - thank you so much for sharing your story. My satisfaction usually depended on who I was speaking to, and the circumstances of the conversation. I found Toyota staff to be at times very rude, other times they gave me false info.

    For example, two Toyota care people told me my truck could be bought back at my house, so I took it off the road.

    ISG (I learned today ISG is not a department, it's a contractor handling these buybacks) told me this was not true.

    The ISG rep I dealt with, Rob was increadibly helpful. He told me he's handled 1200 buybacks. He hadn't seen many 2001 and newer trucks when he started, but he claimed that each week there are more and more frames of newer trucks failing.He was stunned Toyota was only offering me $10,000. I am very glad I paid for the truck last year in full - I may still be making payments today.

    It was bittersweet that he told me he'd never seen a 2001 in better shape than my own. I had less than 130k on the clock and the truck was gorgeous. So sad. I should have gotten so much more.

    Please please please let me know when and if Toyota extends the 150% value to the 2001 - I feel that by compensating me for the difference Toyota would be doing the right thing. I was unfairly denied a rental, and my buyback took 7 weeks, but I'd feel righted for an additional $5.000. I don't consider it "buying me off" like one person quipped. I put over $1,500 of repairs and upgraded equiptment into the truck, and it was worth as much as $14k in the months before the buyback. I hope Toyota will stand up and do the right thing byt offering 2001 owners the same deal they extended to older vehicle owners. I won't hold my breath, however.
  • I am also dealing with Tiffany Bishop. Have 2001 that failed inspection
    I noticed the driver side rear body mount was pretty much rusted away.
    Called Toyota in Calif and they authorized my local dealer (Girard in New London, CT) to inspect it.
    They said it failed and I would be hearing from Toy. At that time the KBB was $10,000, a salesman even looked it up.
    A week or two later on Sept 21 a regional rep inspected it, said it failed and I would be hearing from them.
    Yesterday, 8 WEEKS LATER I get a call from Tiffany offering me $ 11,095. She said the KBB was 8,795 and the rest was because of my Toyota loyalty, I have owned four of them including a Highlander.
    I asked for the date which they figured the Kbb and she couldn't or wouldn't say. To me it should be the date it failed the inspect, not some later date whenever they get around to reviewing my case

    I feel I'm getting ripped off twice,not getting 150%, and a low Kbb value. She said she would try to find out the date the Kbb value was set but I doubt it will make a difference. It's kind of like being a hostage.
  • tcincytcincy Posts: 28
    I had a very positive experience with Toyota with one exception. The ISG offer was right on target - exactly 1.5 KBB exceptional for my mileage and options, the ISG rep was very nice, and the loaner car was right there the same day.

    **** However...re: the Tacoma/Tundra certificate, good for an additional $1,000 off a new Tacoma or $2,000 off a new Tundra.....it is dated on the date the ISG rep contacts you by phone and you come to a buyback amount agreement.

    It is not dated the date you exchange the keys and title for the buyback check, which it should be.

    After we came to an agreement, there was a delay of al most 4 wks before I met the ISG rep. First, the written confirmation offer was sent before Labor Day weekend & took "overnight" mail almost a week to arrive, then the first few dates the ISG person mentioned I could not meet with them. So instead of the certificate being good for 60 days, I only had about a month to find another Tacoma/Tundra if I wanted to use the certificate. And I used the entire month - many dealers had only 1 or 2 Tacomas/Tundras on their lot in mid-September to mid-October. Toyota could have handled the certificate date better.
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