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Toyota Tacoma 2004 and Earlier Frame Problem

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  • bigbebigbe Posts: 17
    Hi Everyone

    I just got my offer from Toyota for my 2001 Toyota Tacoma The kbb value is 10,300.00 Toyota offered 9,740. I asked her (Tiffany) about the 1000.00 coupon and she said that was added in the offer. so I guess they are offering 8,740 for a 10,300.00 Tacoma. She said I had one week to get back to her I don't know if I should take it.. What happens if I refuse
  • I asked her if the offer was negothable and she said no. My options are to accept the offer or keep the truck. It seems they are lowballing your KBB value as they are mine. See if you can find out what date the determined the value. I think values have dropped on 2001s in the last couple of months. In mid Sept mine was about 10,000, now it is 8700. That seems alot in 21/2 months.

    "tcincy" What year is your truck?
  • bigbebigbe Posts: 17
    Hi My truck is 2001 with 240000 but its mint with alot of extras
  • I have a 2001. I bought new.. I am very anal about maintenance
    I am an ase master certified tech.
    my frame is gone.. found out this weekend.. After reading up on this, im not optimistic. I guess I have to contact a toyota rep ? I am on the MASS/NH boarder.
    I keep reading that they are low balling 2001 owners but giving more than the fair amount back on older models. that makes a lot of sense..
  • It makes me sick that Toyota is ripping off 2001 owners while giving 1995 to 2000 owners 150%. Why can't owners of 2001+ trucks with the SAME frame damage get full value of their trucks? Why can't we get a complimentary loaner? Wy should we deal with a 1-800# and seven weeks of hell?! Because Toyota is gambling on the fact you won't complain! Take the money, of course, but if you don't say anything then Toyota is under no pressure to do anything about it.

    Take the time and write the appropriate agencies about this issue.

    Southland California Better Business Bureau
    Your state attorney general
    Your state consumer protection board
    National Highway Traffic Safety Administration (NHTSA)
    The Federal Trade Commission (FTC)
    Your state and federal assemblyman and congressman
    Local news (tv and newspaper)
    60 minutes and Dateline
    Various internet complaint centers

    Toyota will keep doing this. The KBB values for 2001 and newer Tacoma trucks are dropping because more and more frames are failing. My ISG rep told me that he PERSONALLY handled over1200 buybacks since March. Each week more and more 2001 Tacomas are included - but guess what? Toyota doesn't give us 150%. They give us less than 100%.

    DO YOURSELF A FAVOR AND GET TOYOTA TO GIVE US WHAT THE TRUCKS ARE WORTH - WRITE AND COMPPLAIN!

    I have form letters, adresses, advice for documentaion, and I'm more than happy to help you. I had a 2001 Tacoma and was RIPPED off by Toyota. I'll do everything in my power to make sure that
    1. Dangerous trucks are taken off the road.
    2. Toyota pays a fair market value for those trucks
    3. All customers affected get the same treatment. Currently, 2001 and newer truck owners are completely hung out to dry. No loaner, no full value, no dealership asistance.

    Feel free to write me and I'l do anything I can to help you.

    tacomarecall@gmail.com (catchy email, huh?:)
  • I took my Taco off the road in Dec of 07, rearend rusted out and the gear lube ran right out on the ground. I have owned the vehicle since 1999! I planned on replacing the rearend in the summer months and reregistering the vehicle. I received my letter in the summer about the frame recall. The truck was not drivable do to the rearend problem. I figured there wasn't much I could do about buyback as the truck was no longer registered.

    A few months ago I was told by a toyota service man, that the truck did not have to be currently registered to qualify for the buyback. I called service at Edmunds and they said they would come and get the truck insp the frame and submit the info to Toyota. They came and got it a month ago and I have been getting the run around from Toyota every since!!! First from Isg, they wanted a copy of my current registration, I explained to them I do not have it currently registered, because I took it off the road due to the rearend problem, They then said I needed a copy of the failed PA insp report. I can't get the vehicle insp, as it is no longer registered!

    I then called Toyota and complained that I was getting no where with ISG, I was assigned a case number and have been playing phone tag with the case manager for two weeks!!! Finally got to talk to her today, and the same basic runaround, they want a current reg or a failed Pa. insp report. I am not about to reinsure a vehicle I cannot drive, just to get a temp registration, so that the Toyota dealership can attemptto insp a vehicle which they have already checked out and determined that the frame was shot!!!

    I loved my Tacoma have owned it since 1999, but I assure you after this experiece I will NEVER own another Toyota in my life!!!!
  • I spoke with Tiffany today. I hadn't heard from her since my initial call with her. I called in.

    They are currently processing my offer, no word on how much it will be as of yet.

    KBB.com says (today) that it should be worth $10,405 as is. We'll see how much the offer is.

    I expressed my feelings on how I'd love to own a newer style Tacoma but they are nowhere near selling for KBB value, much higher. I also told her that I thought it was only fair that we (as in the 2001+ owners) are given the chance to buy a pre-owned Tacoma for KBB through Toyota since what we are receiving for our trucks is exactly KBB, not the inflated value of Tacoma's in NE.

    Toyota has used Tacoma's in their inventory. I'd love to buy another, but I can't spend twice as much as the offer to get a truck that KBB says is worth only 1.5x. I asked if they may be able to setup a program that would allow Toyota buyback customers a chance at the used inventory for KBB price. It's only fair. We can't bargain for more money when they buy our truck, and we also can't buy another using the same pricing scheme. She said she would bring this up at her weekly meeting. I assured her that if this was a possibility, I'd buy a newer version of my truck used the day I got my check. I was being honest. However, I will NOT pay $22k for a truck that KBB says is worth $17k if nothing can be done and it will be my last Toyota car, truck, etc if there is nothing they can do to help me own another. Too bad, the wife and I were eyeing the new Matrix as our first ever brand new car.

    She also assured me (verbally) that if there is an extension of the program, any 2001 owners that had taken the buy-back will be compensated the difference. I asked for this in writing (as you can probably understand) but she said there was no such document and she was unable to provide that.

    I'll keep you guys posted. Tiffany has been very nice through this whole thing and listened to everything I've said.

    I really REALLY hope Toyota reads this thread.....
  • Tkrott: Toyota and ISG are always on a different page. It may be worth it to get a cheap insurance policy, register the truck, and then have it fail an inspection to start thr process. Unfortunately It may cost you a few hundred - but let's face it - if the truck rots you'll never get athe few thousand you should get. if this is a '99 you will at least get 150% the best KBB value, even though to be honest you would not get anything close to 100% out in the market because of the rear-end issue. This is all risky because Toyota was adamant about not buying salvage trucks and they always want to deal with the dealership. You would be best to get it inspected at a Toyota dealership so that when it fails you can leave it there.

    Theiglu: Even if Toyota reads your post it won't change anything. Toyota won't put anything in writing (it's disgusting) so I'll keep my fingers crossed with you. Save all your paperwork, take good notes, and never take anything they say as official. Toyota delaership told me "you have to pay $35 a day to store it while you get your check." I took it home. Toyota Customer Care told me that ISG could take the truck from my house so I took the truck off the road. ISG told me "The dealer should have stored it for free and there is no way we will pick it up! We won't pay to pick it up, either. You have to tow it back in to get your check." The level of confusion is of an epic proportion at Toyota.

    That was a great idea about the purchase of a new Toyota. You would think they would want to keep a customer, and bait you to stay with them. But, given 2001+ owners have been so marginalized (no free loaner, no dealer help, no 150%, and no $1,000 credit towards a new Toyota) I expect little from the company in regards your idea, however novel it is.You are brave geting a newer Tacoma but it's not just the frame rust that bothers me - it's how the company turned it's back on me for my 2001. "Fool me once, shame on you... Fool me twice...."

    Good luck to you both and like I always say - Write some letters!!!!
  • per ISG latonyia..

    i have to bring it to a local dealer and they will determine if it has failed.
    IT HAS.. im a mechanic.. I have my own lift.

    if so they will submit the paper work to toyota corp and someone there
    will contact me to discuss a buy back.

    she said ISG is handling the 95 to 2000 buy backs and it is done differently
    with 01 to 05..

    seems like some sort of scam and or cover up..
    stand by.

    <img src="http://98.118.108.66:8080/rotted-carcass/IMG_4233.JPG"
    <img src="http://98.118.108.66:8080/rotted-carcass/IMG_4237.JPG"
    <img src="http://98.118.108.66:8080/rotted-carcass/IMG_4238.JPG"
    <img src="http://98.118.108.66:8080/rotted-carcass/IMG_4239.JPG"
    <img src="http://98.118.108.66:8080/rotted-carcass/IMG_4241.JPG"
  • For mcalautt and others (and there are alot of you). Here's my advice.

    I understand your frustration. My truck was a 2001, I paid over $12k for it in March of 2007 and thought I got a deal because KBB was about $14k. In September 2008 the frame was shot and after a month of frustration Toyota offered me $10,355. KBB value was $11,300. I'm also angry. It SHOULD be worth about $12-13k but of course with all the panic ofer frame rust the value is dropping. Toyota should have offered me at least $13k because I spent about $1,000 in repairs alone.

    First off - be patient. Follow their instruction (yeah, it's BS) but don't give up - ask how long you have to accept of decline their offer. On day one the clock starts ticking so attempt to enter complaints (C) and, where possible, mediation (M) with the following agencies

    - National Highway Traffic Safety Administration (C)
    - Your state attorney general (C + M)
    - The Federal Trade Commission (C+M)
    - Your state consumer protection board (C+M)
    - Southern California Better business bureau (C+M)

    With each complaint be thourugh but to the point

    1. Short vehcile history - what you paid, when the problem was discovered.
    2. Toyota's response
    3. Why you think you're being ripped off
    4. What you want them to do

    After a few days (but BEFORE your offier expires) write these folks

    Local news (TV, radio, TV)
    local elected officials (Senator, assemblymen)
    60 minutes

    It looks daunting, but honestly, it takes letters to get the attention of people who have the power to step in and stop Toyota's BS. I write one letter a day for each of the 30 days Toyota said i could consider their offer. On day 29 I accepted the offer (it would be dumb not to) and now I'm considering small claims court for the $2,000 Toyota should have paid me.

    Document everything
    Be calm
    Take the money
    write letters
    make phone calls

    The tide will turn and Toyota will start treating 2001+ owners with some respect.

    Hope this helps.

    Martin
  • Update:

    Got my offer from Tiffany today.

    KBB on my truck was $10,405 as of earlier this week. That was with the aftermarket tires that I was told to remove, and did. I'm sure the KBB was probably in the high $9k's.

    They offered me $14,910. I'm happy with the offer and will be accepting. So far, other than a voucher, I received everything a normal '95-'00 owner did even though I have a 2001. Full rental, good service from Toyota of Keene, 150% offer, etc.

    I know some of you have had issues getting a good offer for your 2001+ trucks, but the only thing I did is explain my honest concerns and feelings about the whole situation to Tiffany. I was a bit long winded, but being in SoCal, I wasn't sure if they knew the situation with trying to buy another used Tacoma and the inflated prices due to the recall. I explained the market up here in New England, how I wish I could just keep my truck and how happy I was with it before this happened. Previous to this, I was a diehard Toyota fan that recommended them to anyone.

    This keeps me a happy Toyota customer. It was about a month since day 1 of my ordeal until I got my offer. Can't complain with the timeframe either.

    Thank you, Toyota. I wish all of you guys the same luck and help as I received.
  • my concerns are the same as yours..
    i love my truck.. the thing runs like a champ.. ive been super anal with maintenance as I am with all my stuff. i did all my oil changes at or earlier than 3k with full syn mobil 1
    I also have been preaching toyota to everyone i know for a long time !!..

    im going to try to make an appt tomorrow to get mine checked.
  • What options do you have on your truck? Mine is a basic 01, 4wd, extended cab, 4 cyl 5 sp. My KBB now is about $ 8800. KBB on Oct 7 was about 10,000.
    Thanks
  • rcoolercoole Posts: 10
    Good for you man!! I knew that Toyota would eventually see that they had a problem beyond the 2000's. I had a 2000 that failed and wound up with an 09 at a very difficult to refuse price!
  • Mine is a '01 4wd V6 Extended Cab 5 speed TRD package with 137k.
  • wow.. so they owe me more then.

    mine is a extra cab (extended) SR5 v6 auto 4x4 with step bars, alloy rims, rhino bed liner and a bed cover.
    I just put in a new exhaust this year, timing belt, water pump..
    has a remote start.

    i cant beleive yours is 8800 now and 2 months ago it was 10G.
    i dont know how or if I can actually get older KBB reports.
  • no rental.
    they failed the truck...
    I love it..
    1st they thought it was in the 95 - 00 range.. so they said I cant take the truck
    and I have to take a rental.. they said if I did not take the rental then I cant get the rental at a later date because toyota does not want to be responsible for anything
    that could happen if I took the truck. I said I have to take the truck as I have stuff to take from it. I said I doubt toyota is going to pay for my remote starter so I am taking it out. I then said that my truck is an 01 and they said "ohh well then they are not doing rentals for 01 owners because its not in the 95 - 00 window".
    so I guess what that must mean is, toyota is 100% positive that premature frame failure that can cause personal injury and/or death, will not happen if your tacoma is an 01 or newer.

    so now I wait for the call..
  • tcincytcincy Posts: 28
    mcalautt: They can't force you to leave your truck. All they did was inspect it - it belongs to you. I had a service tech tell me the same thing. When I raised HELL with the Area Service Mgr., he said the service tech didn't know what he was talking about. He stated: "You have three choices: (1) You can leave it here take everything out of it and begin driving a rental for 30 days; (2) You can take the truck with you and AFTER ISG contacts you about meeting them with the truck, the keys and title, and they pay you, you can leave it at that time, THEN get a 30 day rental; (3) You can take your truck and drive on your merry way and you don't even have to take part in the buyback program.

    I chose 2. I drove my truck for about 3-1/2 weeks while waiting on ISG, I scouted other purchases, then turned in my truck to ISG when I got paid, THEN I drove a loaner car for 30 days until I bought another vehicle.

    Tim / Abbeyr4@aol.com
  • classic
    I was offered no rental and was told that because I have a 2001.
  • After my initial offer of 11,100 I kind of complained a lot about the KBB value and asked when they established it. When they called me back about it they said they had increased the offer to 13,200. this is 150% of their KBB value which I still think is low. They didn't give any specific reason for increasing the offer.
    Truck is basic 01 4wd extra cab SR5 4cyl 5sp
  • If you got 150% for your 2001 and newer Tacoma, could you please post

    - your truck's miles, trim, and basic info
    -date of the offer
    - your first name
    - your city and state
    - the name of the representative you spoke to

    I'm building a case to get 150% for mine and it would help me a great deal to have some corroboration about the new deals. Thanks a ton!!!!!
  • It is important that those of you with 2001 and newer Tacoma's with serious frame rust follow the correct procedure to get satisfaction for your complaints. You must file a formal complaint with the NHTSA as a minimum, like those of us with 95-2000 model year trucks did. When I did this a year ago October 07, I came here and asked people with similar complaints to do the same. By March 08, there were 3000+ formal complaints filed with NHTSA. The NHTSA has more horsepower to deal with these issues than any of you do alone so do it right and follow the path to success. It takes time and patience to get results but you will be rewarded for doing so. Go here: http://www-odi.nhtsa.dot.gov/ivoq/index.cfm and get started now.
  • you think I should file the complaint now ?

    or wait to see if I get low balled.

    i took my truck in fri.. so far no call yet from toyota.
  • I dont know if this is a poor joke or not because I know the guy there...

    He claims toyota has now extended the wauranty from 01 to 04.
    sounds good right ?
    he also claims that toyota is going to pay to have them put my truck on a new frame!.

    Let me tell all of you who dont know how the auto business works.. THIS IS NOT AN OPTION... your truck will never be the same.. it will rattle, things will break that normally wouldnt.. its a MASSIVE job, a job I would only recommend if you were building a rock climber or something to beat on in the mud.. not your daily driver.
    99% of all dealers pay thier techs flate rate. so that means they will be told that a job pays 2 hours for example and the tech would need to get that job done in 2 hours or less to make money.. so.. rush the job and get it done in 1.5 hours and u still get paid the 2 hours... so can you imagine the scope of this with replacing a frame? There wouldnt even be enough room to do this type of job in most shops.. its not a typical job..
    I told them NO.. and he is going to relay the info...

    stand by.
  • How can the dealer install a new frame without giving you a salvage title on your truck? That's got to be a load of BS. To do all that they would need to pull the engine, remove the body piece by peice (the truck is not of unibody construction) and then put it all together. Besides, does the dealership have the time and staff to handle a full frame-off restoration? As far as the other question goes - YES FILE WITH THE NHTSA RIGHT AWAY. Send a CC to the Federal trade commission, your attorney general, and your state consumer protection board. If your dealer told you the warruntee was extended - P-L-E-A-S-E GET THIS IN WRITING AND POST IT/ EMAIL IT/ SCAN IT IN SO THE REST OF US CAN SEE!!!!! Thanks!
  • I heard the same thing today from a person I've talked to who works at a Toyota dealership as a service technician. The field service manager came into their shop to explain to them how the procedure will work.

    They are expected to do the job in 60 man hours.

    VERY glad my offer came last week from Tiffany, I would have no confidence in a truck rebuilt with a new frame after 140k miles. Just imagine how many snapped bolts there will be.....just on the shackles!
  • the frame replacement stunt is true. Kevin, the case manager at toyota, called me last night.. he wasnt really nice.. wouldnt let me ask many questions and I got the feeling he was getting annoyed when I did.
    he said they are now looking into "repairing" 01 to 04 by replacing the frame.
    I said i dont understand because toyota has bought back all 95-00 and a few 01.
    he claims that is because a different vendor manufactured the frames for 95 - 00 and that is why they are having the problem.. I said, clearly that cant be because 01 have rot in the same exact place.. He continued to repeat that they are going to review the case and call me back by monday to determine if my truck is going to get a frame replacement..
    He claims they are doing this because they have frames for 01 and up but not 00 back.
    i dont believe that for a second.. I didnt tell him last night that im not accepting a new frame because I suppose there is a possibility that they can still offer to buy the truck however i doubt it..
  • Our 1997 Toyota Tocoma failed the frame inspection on 12/9/08. We are waiting to hear from Toyota now, they assured us that it wouldn't take long as it would have before. Question: Did anyone recieve a 1099 with the buy back that you would have to claim on your taxes as income? We are going to use all of it, plus some cash to buy another vehicle (no payments!) If that is the case, we shall need to keep some money back to pay taxes when we file taxes. Lessens the amount of approx. money we have to buy another truck...... Help!!!!!!
  • For those of you that have been through this Toyota Frame inspection buy back what is the deal with a rental vehicle? I took my 2000 Tacoma in for inspection on Friday, it failed but they said I could drive it. However, the Sales Rep I spoke with before I left said that I probably shouldn't. I am waiting to be contacted by ISG now. Also, has anyone been successful in recouping any money spent on warranties that were purchased for the vehicles that failed the inspection? Any information would be greatly appreciated.
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