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Toyota Tacoma 2004 and Earlier Frame Problem



  • tcincytcincy Posts: 28
    Dave, I have seen on here and heard that they will not honor the 1.5 Kelley Blue book Excellent condition buyback for any Tacomas purchased after they announced the program. I have heard they will buy back the Taco for the same amount you paid for it. They apparently didn't want people buying them up and "flipping" them over for the 1.5 KBB program, but they will pay the money back you paid provided the frame rust qualifies under the program.
  • Honestly ...I like my Taco.....and if they don't honor the 1.5 buy back...I think I will ask them to replace my frame....after all there is a warranty on it....See what they have to say about that? When I asked the previous owner if they had received the letter about the program in the mail....they said no. Or they would have gotten the money for it. Maybe Toyota's way of saving some money on the buy back?
  • Has anybody else heard of this?
  • KCRam@EdmundsKCRam@Edmunds Mt. Arlington NJPosts: 3,497
    Replacing the frame is out of the question... it would require complete disassembly of the truck. That's like asking a doctor to replace your skeleton.

    kcram - Pickups Host

    KCRam - Pickups/Wagons/Vans+Minivans Moderator

  • My thoughts exactly....Sounds like the 1.5xKBB is the best bet. Looks to me from what i've read per Toyota's Warranty Policy Bulletin ( POL08-03 ) The warranty is nor time sensitive nor pursuant the original or post bulletin owner. I think Toyota will honor there warranty regardless. I think they're trying to pursuade people just buying them for the sole purpose of flipping and making cash. I'm sure if it's a problem I could show them I bought it in May. And brought it to the dealer in October.....not for the Frame inspection.....but for a check engine light....( Toyota Service took it upon themselves to check the frame ) Also taking into consideration since May I put $750 worth of rubber on the truck, A brand new Toneau Cover. And had the cooling system flushed.....Not something you do when your just turning the truck in to make a buck!
  • First - for those intending to write those safety complaints (GREAT advice) here is a list of contacts. Because I live in NY my list is based on NY agencies, but every state has them.


    Division of Economic Justice
    Consumer Frauds and Protection Bureau
    State of New York Office of Attorney General Andrew Cuomo
    The Capital
    Albany, NY 12224-0341

    Director of Constituent Services
    New York State Senator Neil Breslin
    Capitol Building, Room 414
    Albany, NY 12247

    NYS Consumer Protection Board
    Albany Office
    New York State Consumer Protection Board
    5 Empire State Plaza, Suite 2101
    Albany, New York 12223

    United States Federal Trade Commission
    Federal Trade Commission
    Consumer Response Center
    600 Pennsylvania Avenue, NW
    Washington, DC 20580

    National Highway Traffic Safety Administration
    Office of Defects Investigation
    1200 New Jersey Avenue SE West Building
    Washington, DC 20590

    Better Business Bureau of the Southland
    315 N. La Cadena
    Colton CA 92324-2927
    60 Minutes
    524 West 57th St.
    New York, NY 10019

    The Advocate
    Times Union Newsroom
    PO Box 15000
    Albany, NY 12212
    (518) 454-5700

    US Senator Hillary Rodham Clinton
    476 Russell Senate Office Building
    Washington, DC 20510
    Attention: Constituent Services

    US Senator Charles Schumer
    757 Third Avenue, Suite 17-02
    New York, NY 10017

    State Assembly Representative John McEneny
    LOB 648
    Albany, NY 12248

    NYS DMV Traffic Safety
    Division of Vehicle Safety Services
    Department of Motor Vehicles
    P.O. Box 2700-ESP, Albany, NY 12220-0700

    Office of the District Attorney
    Albany County Judicial Building
    6 Lodge Street
    Albany, NY 12207
    Telephone: (518) 487-5460
    Fax: (518) 487-5093

    P.O. Box 403,
    Albany, NY 12204

    Second - it is true Toyota is not buying back trucks bought after the recall because of flipping. I've heard many accounts of it on forums I subscribe to. The 150% deal is also, in many cases, sadly off the table.

    In reuttal - the 150% value isn's all it's cracked up to be - Toyota isn't using KBB value. Again, by truck was worth $14k in february (when I was looking for a doublecab). It was worth $12 in August. Now Toyota is offering me $10 without even looking at it. I just spent $600 in new shocks and brakes. It has a long list of factory options. Toyota tells me they won't give me the $1000 towards a new car. I cannot drive my truck - it will take Toyota 7 weeks to process my check. This is not an annomaly. If your facing a buy-back prepare for a long fight. For another author cited recent repairs and new tires - toyota will no comp you for this like a buyer in the private market would. Month by month Toyota has been cutting buyback offers, scaling back who is included in the buyback, and in some cases, making exceptions. Buybacks (cite the policy bulletin) are not overseen by the NHTSA admin like recalls. Toyota is not legally bound by any means. I agree it's good of them to do this - but all you need to do is watch or read fight club to see the nefariousness of their hidden agenda.

    "A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one. "

    Before long there won't be any 1995-2000 Tacomas on the road in rust-belt states. That will be a good thing - I don't want to share the road with them. What will happen to the 2001 and newer series II trucks when they start failing on the road? I don't know - but I won't be driving one.
  • Hello all,

    I live in New England. With 137k on my 2001, I have rust holes in the frame in the usual places. I've read all 50 pages of this issue here and am not in a good mood.

    Toyota of Keene, when asked, told me there was no rust coverage at all for my truck.

    I called into Toyota NA and got a case number. I'm supposed to schedule an inspection. Problem being, I calculated out the 100% KBB value of the truck. It is NOTHING compared to what it was before the buyback was implemented. I still owe money on the truck and can't afford to get into a new loan on a vehicle. Especially without a rental being provided, I can't risk them taking my truck away when I take it in.

    I was considering just taking it off the road, not driving it and leaving it in the yard until Toyota extends the warranty to the '01 and '02 model years that OBVIOUSLY have the same issue.

  • I hear all of you guy's....I hope I don't have all the problems with the buy-back some are talking about. Some people on here had some good luck with Toyota on this. I will keep you informed on how it goes. I can see why Toyota is trying to keep the flipping down...But what's the difference if Tom, Dick, or Harry brings it in. They implemented a buy-back, and want the trucks off the road. Not only that. Toyota is still mailing out the 15 year extended warranty's to people. In my truck's case the previous owner never received it. And I haven't gotten it. So where is that!
  • Guys I need your input. Read a bunch of posts re. the tacoma program.
    So I bought one about a month ago and brought it to my regular dealer for some service (OLF) tires, and the radio be repaired. They told me about the customer program and how the truck "failed" the inspection and that I would be contacted by someone with further details. So yesterday someone from the corporate office called requesting a bill of sale. copy of title etc. I respectfully asked "What for?" as the registration card from the truck that the dealer had already copied obviously showed the truck registered to me. The rep from corp. said that she was making sure that I wasn't "taking advantage" of the previous owner. I'm wondering. How am I taking advantage of him when I paid what he agreed to when he sold it to me. Now she says that she needs to research my info when she gets it and will get back to me. "get back to me to tell me what?" She can't tell me till she sees the records. My question is this: Has anyone bought one of these things after March 2007 and had the "failed" scenario? And if so, what happened? What is the difference who owns the vehicle if its a blanket recall? I actually own 2 1997 tacomas since 1999 and never received a single notification about those trucks from anyone if I sold them would I be getting taken advantage of?
    The whole thing is weird but now they have my truck. I have to return the rental friday. and They won't give me any answers. Plus I find that the "failure" is recorded by Toyota so now if I go to sell my truck its got a black flag sitting on record. Who's gonna buy a truck with a confirmed rusted frame?
    I feel like I'm getting messed with but since they won't even tell me what it is they are in need of researching I don't know how.
    Anyone have any insight? I'm lost and don't know what to do from here. My dealer can't give me any more info either. Seems very messed up.
  • What the dealer ment by "taking advantage" is fairly simple. Lets say you paid the previous owner the going KBB price of the truck, lets say $10,000. Toyota is buying back the trucks at 150% of KBB value, or in this example, $15,000. Toyota doesn't want you to profit the whole $5000, so they need to make arrangements with the previous owner so they get $2500 and you get $12,500.

    What I'm not clear is what do they do in this example. Again, you buy the same equipped truck with the same mileage as described as above, but the truck is a real "piece of beat up junk" Again, the KBB value will be $15,000 but you only paid $5000 because of it's condition. You may be splitting the extra $10,000 with the previous owner.

    Now, what could really make it interesting is, what if you paid $10,000 from a private individual, but only submitted paperwork your State saying $5000 so you didn't have to pay taxes on the $10,000. When Toyota contacts the private individual, they will say you paid $10,000. Will Toyota be checking with the State to see what you paid taxes on?

  • Now that I think about it, I may be wrong with my first statement. If you paid $10,000 for the truck, but Toyota says it's worth $15,000 the previous owner may get the full $5000 and you get back your $10,000. They are trying to avoid the "taking advantage" of previous owners, and I'm glad they are.

  • I don't believe that to be I happen to be someone who bought a truck after the bulletin / buy-back was implemented. My paper work was just pushed through at Toyota and I should be hearing from ISG within a day or two. The Toyota rep. said I was getting full KBB excellent retail value + 150% and never said anything about having to pay out to anybody else! But she did say " I don't know if you have any other Tacoma's laying around.....because if you do ....this offer is only good for one person per household". Those are the facts thus far. But it seems like they are doing some checking to see if you did just buy the truck for the flip. Here's the deal. I just talked to a rep. at ISG. My offer is more than adequate ( KBB + 150% ) just like they said! I will buy Toyota's the rest of my life! They stood behind there word! No other auto manufacturer would do that!
  • David - what is the year of your truck?
    Also - I think value + 150% is a typo. Toyota is offering, on a case by case basis, 150% the KBB value. Check out the service bulletin. Email me I'll send you one if you don't have one.
    - do you know how much your truck would be worth if the series had no frame issues? ALOT more. Check out Craigslist - values are tanking.
    - Can you list the name of your rep? The people I have dealt with have been nothing but a hassle.
    - this is the first I have head about Toyota Contacting the previous owner
  • iglu - it seems you're in a rough spot. If it does fail inspection you will have to deal with toyota directly - not the dealer. Forget what Keene told you, Toyota IS doing buybacks on a case by case basis. I'm in the midst of one now. Though Toyota is NOT offering 150% the vlaue of these trucks like they are older models. You will not get what the truck is worth. Toyota didn't even give me the actual KBB (actually they haven't given me anything yet) I tried pleading with them and sending proof it was worth thousands more than they claimed.
    The sad thing is, that if you and others do nothing, Toyota won't begin another buyback. You could let the truck sit, but without pressure Toyota won't start the buyback program for your model year. Do yoruself a favor and start contacting folks I've listed earlier in this thread (4-5 posts back). It's too late for me, so I hope for other's sake that Toyota will begin provding ample care for 2001 and newer trucks (the expedited buyback at 150%, a loaner, dealer assistance, and credit towards a new Toyota). Lastly, start the buyback process. Toyota may pull the plug on this program. Get what you can, consider filing suit in a small claims court after you get you check, and DO NOT LET TOYOTA KEEP NEGELCTING 2001 TRUCKS. Help yourself and others, take 5 minutes a day, and send a letter to anyone and everyone who can help. I know three people in MA alone who are in the same position you are. Together, we can pressure Toyota into doing the right thing - taking these dangerous trucks off the road and giving owners a fair deal for their loss. Contact me directly if you need to. - catchy email, huh?!

    best of luck.
  • tcincytcincy Posts: 28
    I believe the correct way to express the buyback amount is not
    "Excellent Retail value + 150%"...because that would be 2 - 1/2 times it's retail.

    The correct amount is 1.5 times (or 150% of) Excellent retail value.

  • If the vehicle has a salvage title are you buying them back? The policy bulletin says "no way"

    Also, it hink it's great toyota is giving 150% to owners for 1995 to 2000 trucks - but by marginalizing owners of newer trucks (no 150%, no loaner, no dealer help, no voucher, no customer service) you're really #^@@^ing these people over. I should know. I didn't even get 100% of the KBB value of my truck. I appreicate the help you're willign to provide, and i understand the annonymity. I know it's not "your policy" it is Toyotas - but they must realize - people are frustrated. Customer service has been horrible. When someone tells me that giveing me $1000 BELOW KBB value for their truck (when it SHOULD be worth $4000 more because of bad frames) - you're slapping them in the face.

    Toyota needs to do the right thing. Treat every failed frame and every owner the same - regardless of the truck year.

    ALL owners should get
    - a prorated check (150% is what it is)
    - a comped loaner until the check arrives
    - Dealer assitance (none of this "too bad for you. Drive home and call a 1-800# BS)
  • here's some news coverage for you New Englanders. This station did a story once, with a few phone calls they may be willing to do a follow-up.

    Remember news producers won't do anyhting unless prompted. The more calls from the more people and the better chance for a story. I have been unable to get my local paper to do a feature, but then again I'm the only one in my area trying.
  • This timeline is really helpful. I brought my truck in two weeks ago today, and it failed inspection. The rep said it can take up to 4-5 weeks for Toyota to call me about an offer, but I’ve been curious about how long the average wait time really is. For other owners out there, how long did it take them to get in touch with you after your truck failed inspection?

    I’ve seen others mention receiving an offer via mail or email. My guy didn’t mention either of these; he said I’d be getting a call. How does the offer process work/what have your experiences been in the case of getting the offer by phone, email or mail? Have the offers seemed fair? I have calculated my KBB value, so have an idea of what 150% should be...
  • Update:

    Called Toyota of Keene, they got me in for the very next morning.

    Failed right away. The lady told me the night before to pull out all my things, swap tires if I had newer ones on it (luckily my friend has a Tundra with the same wheels and BALD tires).

    They gave me a loaner. They said the last 2001 owner they dealt with had to wait 99 days for his check but Toyota paid for the rental for the entire time.

    We'll see what happens. They even said I could go siphon the gas out of the tank (it was full to the brim).

    Now I'm driving around a new GMC Envoy that handles like an old toilet. Could be late January before I get my check. At least that's half a winters abuse that I won't have to put on a car I own.

    I really don't want to do anything legally until they make me an offer. If it's low, I'll fight. If they come through, I don't want them having bad publicity for it.
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