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Toyota Tacoma 2004 and Earlier Frame Problem



  • If I were you and was forced to have the frame replacement, id get rid of the truck.
    maybe even trade it in..
    It is really sad but thats what it seems toyota is more concerned with..thier money.

    Im really mad about all of this cause I have been a toyota preacher for years and I loved my truck. My truck ran like new and it had 136K on it.. I had no reason to beleive it would not make it to 300K. I had no payments to make on my truck and I bought it new..

    we just bought a new house and I cant afford a car payment :(..
  • pjadpjad Posts: 1
    I just turned in my 01 Tacoma (sr5, auto, 96K) on the buyback program. I was told by the rep that I was lucky to get my money because the buy backs were coming to an end. He thought that frame replacement was not a wise idea. Unfortunately, others probably won't have a choice other than legal action. I bought another brand because I have not seen anything from Toyota about how they are addressing this problem with the frames on new trucks.
  • I asked my rep the same thing and he didnt answer me.
    I said, I have not heard anything from toyota about a time frame for when the frames started getting manufactured properly again.

    He didnt seem to have an answer.
    Let me know when you get a call from ISG and how much they offer you because I have the same truck as you.. 2001 extend cab SR5 v6 auto
    Is yours a v6 auto ?
  • My dealership didn't even mention a possile buyback and were pushing hard for the frame replacement and singing its praises even though I have yet to hear back from Toyota.
    I'm curious if they will put their money where there mouth is by taking my truck in trade on a decent used truck on their lot made by another brand after they perform their frame swap.
    I just dont want to have to deal with anymore BS right now. I was looking foward to being done with that truck payment and certainly dont want to incur even more debt in horrible economic times.
  • bigbebigbe Posts: 17
    Hi I had a 2001 red toyota tacoma 5 speed sr5 Extended cab it had over 300000 on it But it was in mint condition I got 13,000 dol. I then turned around and got an FJ So I guess they got the money back
  • When did this occur and were you offered the frame swap, and if so how did you handle the situation.
    Any light you could shed on this gray area would be most helpful.
  • dude :( what year is the FJ ??

    the FJ cruisers have a subframe issue..
    look it up..
    the front right inner stamped frame along the top of the fenders are literally cracking
    in half and then the front bumper drops because of the split,,
    it has been a prob for a few years.

    check these out. - he-armor.html - 1187501670-engine-bay-body-rips-dsc03059w.jpg
  • I am totally disgusted with Toyota. They have had my truck for more than 2months and just told me that now they will replace the frame. It has sat for the 2 months tocoma land...rotting...literally.
    I am refusing the offer and have contacted the DOT and my Attorney General's office. They said I am the only one they have heard from and one is not enough to make a difference. The plan is unacceptable. If you want to make them change the offer to a more fair one...everyone should be contacting their Attorney General, The DOT and their local politicians.
    We bought the toyota with trust in their integrity and now they are not standing by their vehicles with substandard frames. The vehicle will be worth less and we are taking the loss.
    We need a class action suit and we need to not give up and take what they offer.
    My dealer said they do not even have the will be a long process.
    Did anyone recieve official paper work from Toyota stating their plan?
  • bigbebigbe Posts: 17
    Hi Thanks for the reply! I dont believe it You cant get a brake! Just shoot me
  • 2 months with no resolution in sight? Damn.
    I've yet to hear back from Toyota and don't want a new frame. I filed an official complaint with NHTSB (or whatever it is). I will file with DOT as per your suggestion and look into the State Attourney General as well.
    I love my truck, but I really LOVED it's reliability and high resale value. Now what do I have?
  • exactly..
    everyone has to step UP.
    the DOT and AG need to hear it in numbers unfortunately..
    As far as Im concerned a frame replacement is unacceptable
  • Well, I have officially filed a complaint with the DOT and State A.G. as well.
    I want Toyota to do right by me and everyone else, but it's scary to think how many other Tacoma owners are out there who have no clue that they may be putting themselves, their families and others in harms way.
    I informed a coworker with an 04 Tacoma that his truck might have frame problems as well and he was NOT happy.
  • I still dont know when the official frame problem ends.
    I have looked around but got no answers.
    as far as toyota was concerned, it only affected 95 - 00.
    Now they are acknowledging 2001 - 2004 but whos to say it doesnt exist in 05, 06 or 07 ?

    somewhere earlier in this thread I believe a toyota rep put in some "official" info about the buy back program but I dont think he has added any new info.
  • Do not give up on your ag. Make noise! I turned my truck in in april. i am still shocked at the # of trucks that have this problem. I had a 96 and I still miss the truck, but I bought a nissian. I could not trust the later models from doing the same thing. It looks like I was right. Just a shame as toyota owners were and are some of the most loyal.
  • I've been watching this thread for a few weeks now. I heard about the buyback program over the summer, but since my Taco is a 2001, it forgot about it for a while. Discovered a hole in my frame about a 6 weeks ago, and opened a case with Toyota shortly thereafter. My case manager told me about 2 weeks ago that the frame replacement program was coming, and buyback's would no longer be offered, even though some 2001's were bought back as a gesture of "good will". I've made repeated attempts to escalate and requests for inclusion in that group of good will buybacks, to no avail. The case manager also told me dealers were trained up and ready to go with the frame replacement program right now, but they were just waiting for the frame kits to arrive. As of yesterday, my dealer's service manager still knew nothing about the 2001-2004 program, other than one was allegedly in the works. That communication gap does not instill a high level of confidence if I'm one of the first ones through the dealer's service bay doors under this program; seems more likely my truck will be used for some on-the-job training. I've also expressed repeatedly to Toyota my dissatisfaction with not at least having the option of buyback vs. frame replacement, but so far that has gotten me little more than an "I'll make a note of that" response. Starting in '94, I've purchased 3 pickups (even before they were known as Tacoma's) but the way the 2001 - 2004 owners are being treated leaves me less than enthused about re-upping for #4.
  • I think that your case manager may be lying. I refuse to believe all the dealers were trained to do frame replacements.. The fact of the matter is, there is no "training" nor does any tech need to be trained.. If you know cars and your mechanically inclined you can do it.. It is a lot of nuts and bolts. The problems (as I have stated before) is 99% of dealers pay their techs flat rate and I'm not convinced that any of these dealers are equipped to handle such a big job.. The unfortunate truth is, Toyota is looking out for themselves are far as how much this mess will cost them and replacing frames is cheaper.
  • we have same problem, 2002 toyota, we go in for an oil change on November 11, 2008, and to fix the check engine light, well we got an oil change, the service tech informs us, about the repurchase program, we were speechless, we own a bucket of rust. The manager at dealership, said everybody is receiving a quite lucrative offer. next day, rep shows up to determine that yes indeed there is a problem. within, 45 days you will receive and offer in the mail. Nothing, nothing. finally get through at the 1 800 number, and were we told this yesterday, oh we are so sorry, but the repurchase program has ended in december, but we say we filed our case on November 12th, oh no she says, ms. bishop, I believe her name is--we are now replacing the frame. This is unacceptable.....I took advice from this forum to file a complaint through dot.Everybody needs to complain, yes, we are getting screwed. a new frame...scary I think, how can it ever be right, any warranty with this? my local dealership will not help us with any of it. Shaffer Toyota, cumberland, maryland. They tell us, it is now out of our hands, well whatta bunch of crap did they sell us?? oh, i mean a rust bucket. we are disgusted to the end! Not to mention the bill they gave us of 110.00 for oil change, and to put it up on the lift. Never fixed the check engine light. First guy, says oh, it is unsafe, you will get a rental, the other guy says, oh it is driveable. Confused, pissed off, any suggestions would be appreciated, with those dealing with the same problem.
  • does anybody have aphone number, other than the one listed on toyota's website.

    just curious, as to another direction to go.

    I can not get beyond my case worker, asked for her boss, and she refused, I make the final decsion she informed us quite rudely.

    We are the ones, she is getting paid at a desk, and is being rude, no sympathy or help from her at all.

    any help appreciated!!!
  • no sorry dude..
    I have asked for it a few times and never got it .
  • awesome service...
    1st of all, they should have givin you the money back.. that is just poor.

    there is a warranty and I believe it is suppose to be 15 years on the new frame,
    but thats just on the frame. When your truck has other issues that will most likely be related to the frame swap (IE: rattles, noises, intermittent electrical conditions) that wont be covered.

    as far as a number.. call the 800 number for toyota and then ask them for the # for ISG. after the paper work has been submitted for your truck, they will have a case for it.
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