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Toyota Tacoma 2004 and Earlier Frame Problem

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  • I am having a lot of problems with Toyota Corp. My 1991 tacoma was taken back by the dealership after they inspected it and it failed the frame rust test. the dealership has been good so far they gave me a loaner and said a middle company would be in touch to buy the vehicle back. Toyota corp called 2 weeks later & said the truck is fine come take it back ?? I had it towed to a local well known body shop & they advised me that it was unsafe to drive due to the frame rust. I have been speaking to toyota corp getting no where they will not give me a letter stating the vehicle is safe to drive, I even suggested that the monies i receive for the vehicle would be put toward another toyota, they said we dont do that. I am at a loss. I dont want to drive the vehicle or let my son drive it what should i do sell it to someone else knowing this information, can't do that.
  • I am having a lot of problems with Toyota Corp. My 1991 tacoma was taken back by the dealership after they inspected it and it failed the frame rust test. the dealership has been good so far they gave me a loaner and said a middle company would be in touch to buy the vehicle back. Toyota corp called 2 weeks later & said the truck is fine come take it back ?? I had it towed to a local well known body shop & they advised me that it was unsafe to drive due to the frame rust. I have been speaking to toyota corp getting no where they will not give me a letter stating the vehicle is safe to drive, I even suggested that the monies i receive for the vehicle would be put toward another toyota, they said we dont do that. I am at a loss. I dont want to drive the vehicle or let my son drive it what should i do sell it to someone else knowing this information, can't do that. :confuse:
  • Take the truck to your dealer and have it inspected, they are not offering repurchase program, they will replace the frame...which means your truck will NEVER be the same!
  • Karen...you need to call the Toyota customer service program at 800-331-4331 and let them know this information. The case managers are willing to work with you. The program they are offering now is....if they feel the frame passes inspection, they will spray the frame....if the frame fails inspection they will replace it. Let your case worker know it failed, then they changed their minds, and that an independent mechanic states it is unsafe to drive....does Toyota want to accept this responsibility? Also, file a complaint with the National Highway Safety and Transportation Board and your state's Attorney General. Goodluck....I will never buy another Toyota!
  • I thought that the truck buyback for rusted frames was for the 1995-2000 and that 2001-2004 was a frame replacement? If Karen's truck is a 1991 i don't think it qualifies. The trucks frame is going on 19 years old,how long do you think any vehicle manufacturer should be responsible for a rust issue? After a certain period people need to take some responsibility for the upkeep of there vehicle. I have a 2001 Tacoma that had the frame replaced about 2 months ago and so far i haven't had a single issue. The truck rides as good as when i bought it new. Sure i would have prefered that they buy it back at 1.5 KBB, but also glad they didn't say to bad sucker and do nothing at all about the rusted frames.
  • Karen,

    I'm sorry, it did not register that your truck was a 1991....there are no options for this age of a truck, terribly sorry. I misread your post.
  • My Mistake, type o, my truck is a 1995 toyata tacoma, karen :blush:
  • Toyota dealership & Toyota Corp. will not give me a letter or documents stating that the truck is safe. Waiting for corp. to call me back I have thier loner & told them I will not return it until this is resolved, corp. is being very difficult, said they would charge me rental & storage! after my truck was taken back by their dealership & deemed unsafe,corp stepped in and said its fine, I had it towed to a body shop they tested it and gave me a letter telling me also that it was not safe. 3 opinions 2 said it failed. Don't feel safe letting my son who is out in pa in college drive it, cant sell it, if someone was to get hurt I would feel terrible, :confused:
  • I have been dealing with customer relations they are the ones who told me to take the vehicle back or I will be charged for the loner & storage for my 1995 tacoma pu that they deemed unsafe. I already turned in the plates and removed from insurance policy :mad:
  • I had my frame replaced and got the truck 2 days ago. DCH Wappingers Toyota (Dutchess County NY) has IMO really good techs. The truck rides like the bran new F150 loaner they paid for. It's all around alot stiffer and responsive. I do have a check engine light for a loose fuel system electrical connection and a leaky gas tank now. The dealership will not accept liability, or will Toyota (for the gas leak). I offered to show them receipts from the past year for fuel fill ups as I always fill it up and check mileage, reset the trip, etc. They said because it was on E when I brought it in, that there's no proof it didnt leak before. They did offer to investigate the check engine light and remove my fuel tank while I watched and further assess the situation. I replied that I didn't have time and knew the end result would be a pissin' contest with 3 people instead of one.. The fuel leak is from a break in the weld where the vent line goes into the tank. I feel that it should be Toyota's responsibility, not the dealership or the tech.
    I explained it to Toyota and the service manager like this: the process is like taking the filling out of a cake without messing up some of the icing, it's just not gonna happen perfect every time. My tank leaks because Toyota bought outsourced frames from Dana, I shouldn't be responsible.
    I'm waiting for a call from my case manager at Toyota for the final word. I'm prepared to fix it on my own. FYI- The bill to Toyota was around $11,600. (I had to sign it, but didn't get a copy) I asked Toyota before I brought my truck in if these things are covered, and they basically said "NO". The dealer said "We try to do the right thing as best we can if something happens" Only 2 techs per dealer I believe, are doing the frame swaps. The one I talked to said they are getting goods results. I did notice that only 1 of the 3 bolts that hold the front of the tank are in place. It may be because my tank skid plate (shroud?) was rusted through and not put back on the truck??? One of the 2 empty holes didn't line up with the frame hole though, so who knows? I got alot of work done for free, including, 4 wheel alingment, gear lube(which ones idk?), lower control arms, brake fluid, rear brake lines, lower ball joints (I think), PS fluid, A/C refrigerant, leaf springs, Frame (duh), alot of new bolts including where my exhaust was leaking, rear e-brake cable(s)...
    The TECH did offer to replace my tank, but I had to buy one for $600???i called the parts counter and they told me it was $468 or $498??? Maybe the tech assumed I needed some extra parts for the tank replacement, maybe not, you decide????Feel free to email me at bjjinny@hotmail.com I will be glad to call you.
    PS I took the truck in back in Feb of '09 and it passed a frame inspection. 8 months later was a totally different story, so keep an eye on those frames. I had a non existant cab mount on the driver side, a 2 inch section missing under the driver side bed mount, and a nother section in the back missing. The techs put a few more holes in the passenger side rails during the failed inspection, they didn't even have to look at the driver side to fail it. Good luck to all.
  • So what you are telling me is that I can take my 1985 Toyota Truck with a rusty frame and Toyota will buy it back from me?
  • No, the repurchase program is only applicable for '95-'00 trucks...sorry :)
  • You seem to know what is going on here bought 1998 taco sr5 4x4 lifted 6" from my SSG(Army) last year and noticed that the frame is rusty chips of the frame just crumble off in certain areas. would love a new frame in love with the truck would they fix this issue if I am the 2ed owner and with a 6" pro comp lift on it Thank you for your time :D
  • Actually, your truck falls within the repurchase years '95-'00. If you would rather have a new frame, Toyota will not reapply an after-market lift kit. The problematic area is on the driver's side just across from the gas tank. Take your truck to have it inspected at a local dealer, it makes no difference that you are the 2nd owner. They reapplied our lift kit because they failed to notify us BEFORE the frame was completely done that they wouldn't do it...after much heated discussion and a call to our case worker, they reapplied the springs :) Good luck to you!
  • Hi,

    I just found out yesterday that my 2001 tacoma had the "rust problem". They condemned the truck and pretty much told me that they would be getting back to me shortly with a repurchase price. That was yesterday. Today they called back and told me that they were going to replace my frame. It sounds like I am the first victim to have this operation in my town. A little scary. I was looking at new tacoma's yesterday and today! I too don't know whether I am going to have a choice in the matter! A much cheaper option that buying a new vehicle. However, I was prepared to buy a new tacoma and put the repurchase price against the new one.

    One frustration I have at the moment is that the loaner car that they are offering me (through a rental agency) covers the cost of the car but not the insurance. I must go through my insurance company for that or pay 20 bucks a day to not have it on my insurance. Regardless, if I have an at fault accident it will go against my insurance anyways so why bother! I guess the problem that I have is that I own a 4x4 truck and will now be driving a little front wheel drive car for a month. Not the best option for Northern Ontario. Nor driving to Southern Ontario for Xmas!
  • They had our truck about 3 weeks and, as of yet, we have had no problems with the new frame. I wish you luck and suggest you acquire a case manager through the customer support program....that supplies a liason between you and the dealership, which aren't always the most cooperative.
  • Well yesterday my 99 loaded TAC with 49000 was just impounded by the dealer. They wouldn't let me drive it way. The stabilizer bar was rusted off and the frame was truly Swiss cheese. Guy in sales computed my payoff at 1.5 KBB retail excellent around $15,300.00 . Believe me, I was salivating. (If "retail excellent" is not accurate I would like to hear your experiences-thanks).
    I was feeling so good I almost signed off on a 2010 similar TAC which I drove around the parking lot. Glad I didn't. Go to "Toyota Tacoma Transmission Problems" forum here on Edmunds. The automatics appeared to be downshifting from 2nd to 1st which would slow you in the middle of an intersection as you take a left leaving you wide open for a T-bone collision. A software patch appears to have helped the 2009 owners after months of complaining, however no help for 2010 models. The radios don't seem to work either. Even after the patch, one 2009 owner said he was going to trade for a Nissan as soon as Nissan re-stocks. What are you buying out there? Love to know.
  • The whole situation bothered me enough that I went in to the manager and asked them whether they would consider buying my truck from me BEFORE they did the "frame job". They were quite interested. In reading other entries into this forum regarding fuel tank leaks, break line leaks etc, I asked the dealer whether they would cover any damage to existing parts that may be caused by tearing the truck appart. They basically said that that would be my responsibility as they cannot predict what kind of rust issues are there prior to the disassembly. Too many variables for me. Also, given the fact that my truck is 8 years old I started to think about how many years i would have before normal wear and tear replacement would kick in. Bottom line after discussions with many mechanically inclined friends was to DUMP IT!!!!!

    I ended up selling my truck for 10,500 on the basis that I would buy a new 2010 Tacoma. This is a good deal for me and for them. I they the dealer gets around 10,000 to fix the problem. If think they do it for less they keep the rest (that is their profit margin). They agreed after a bit of wheeling and dealing. I was able to reduce the MSRSP from 34.5 to 33. I also got a leather Toyota Jacket and a ball cap (so what eh!)!

    I am happy with my decision! I have a 13 year old who could be driving in 3 years. The new vehicle makes me feel more comfortable in considering to let my son drive it. There are lots of new and better safety features on the new Tacoma.

    Tacomajim for the second time around.
  • I had a 97 Taco which Toyota bought back. The whole experience went pretty well. I now drive a 2008 Taco and I love it. The big question is, who makes the frames on the new Toyotas? Is it still Dana? Did they learn their lesson? Will some of us be using a hammer on our frames in a few years?
  • I did the same thing and have a 2008 I also enjoy. I am not liking the rust forming on the frame during last winter! It is unacceptable to make a frame that rots out before the exhaust system that is 1/3rd the thickness of the frame and exposed to very high exhaust temperatures which accelerates corrosion! That happened on my old truck, and it appears to be happening to this new one. If so, it will be my last Toyota.
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