Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Toyota Tacoma 2004 and Earlier Frame Problem



  • as far as the 2002 is concerned it should be covered but i dont think they will do a frame replacement if the original is still ok..

    for the 2003, they will replace the frame.. you can kiss the 1.5KBB goodbye.
    they wont buy back any trucks that they can do a frame swap on it..
    anything after 2000 i know for sure they will replace the frame.
    I had a 2001 and i fought with them hard and got them to buy it back but i was just lucky because I fell in just prior to them deciding to do the frame replacement.
    they even offered to do the replacement for me and I said no.
    that was almost 2 years ago.
  • I just had my frame replaced last week on my '01 dbl cab prerunner. Turns out that the new frames for this configuration only are faulty and result in a severely uneven rear that droops down on the driver's side. My dealership finally recognizes that there is a serious issue and is dealing with corporate. Has anyone else discovered this issue?
  • Just had my 2001 Tacoma frame replaced. Not 2 miles out of the dealership, brake & check engine lights go on. Took it back, the hand break bracket was reattached (their mistake) but I paid $450 for a new sensor, which they said "might" have been knocked out during reassembly. However, that repair was on my dime. 18 miles out of the dealship after this fix, check engine light goes back on & they determine I need a new catalytic converter, over $1000! I think Toyota or the newly renovated dealership is slowly having me pay for the frame replacement!

    (Will be taking the truck to my local & trusted mechanic today.)

    This was the one vehicle we had without ANY problems until Toyota got it's hands on it again!
  • I just got my 2002 Tacoma back from its fram replacement on Saturday October 2. It has this exact problem. The rear on the drivers side is considerable lower than the other side. It looks like something is broken. Dauange, has your dealership taken any corrective action? What did corporate say? I haven't taken my back to the dealership yet.
  • David, I have a 2004 Taco in for frame replacement. 3 MONTHS !!! has any other Taco owners experienced this length of time ???? I have requested a buy back from any one who will listen a Toyota (which isn't many). Today, I am writing the president of Toyota USA, might as well write Obama. I do not hold much hope for any help. Toyota must have forgotten the TMS. These people cant make a product that does not get recalled. The only recourse is to vote with our dollars next vehicle purchase while letting everyone who will listen about the poor response from Toyota.

    Any reasonable customer service will be listed here. So far I haven't seen any.

    Sorry for the bad news.
  • See the link below for info about expensive repairs of the catalytic converter and the car computer (ECU), imposed on some owners due to Toyota'a production defects leading to error codes P0420 and P0430 in many pre-2004 models:
  • gberkstressergberkstresser Posts: 6
    edited October 2010
    I have an '04 in for a frame replacement. I have been refused a buy back. The dealer will not even have the parts for 2.5 months. I was told by Toyota customer service that there are no buy backs since the parts are available. Does 2.5 months sound like "available" to a normal person. When I called back to Toyota customer service to instruct the customer service rep that the parts are not available (2.5 months). She said that it was only shipping delays. I believe that you could ship parts around the world several times by car and boat in that time period. I have sent Jim Lentz (president of Toyota USA) a letter about no buyouts and the inconvenience of not having a truck. This is a cold weather state and firewood needs to be hauled. (not this year), I am loosing $2K due to Toyota poor quality. Plan was to get a new truck next year, I have to research where the nearest Ford dealer is located.

    Of course in the order of fairness, I will let Edmonds know what (if anything) Mr. Lentz' response is when it arrives.
  • KCRamKCRam Mt. Arlington NJPosts: 3,516
    Unfortunately, "available" means that the parts are still in production, not that they are ready for immediate delivery. That's why 2001-04 Tacomas are getting frame replacements.

    kcram - Pickups/Wagons Host

    Need help navigating? - or send a private message by clicking on my name.
    Share your vehicle reviews

  • thanks for the feedback. I guess that this is the new Toyota level of customer service (three month is acceptable level of service). It's like they are happiest when you are off the line or out of the dealership. I.e. I was promised a 4 wheel drive pickup (same as my Tacoma) over a week ago. I told them that I live almost a mile back on a 1 lane dirt road (my little farm) and cant get to my house without a 4WD vehicle. This is true statement. I guess I will have to call the dealer for a ride once the snow flies, or wait for my wife picks me up in her Jeep Grand Cherokee. Needless to say I am dissapointed in the level of customer service that Toyota has provided. I will provide facts about my Toyota experience in this great forum until this ordeal is over.

    I am still waiting for a reply from Toyota USA president Jim Lentz.
  • Just picked up my Tacoma today.

    While shopping for a new small 4X4 p/u back Christmas time 2001, I had tested some Rangers that were much better equipped and comparable prices. The top-of-the-line Ranger that I almost bought was loaded with a 4.0L V6.

    I choose the Tacoma with the 2.7 for it's name only. The salesman who sold it to me showed me where all the lights were, buttons, etc; and said "If the check engine light ever came on to give him a call, he'd never seen one come on." Like an idiot I felt confident in his assertions. I was a long-haul trucker back then and the truck sat at the yard for months on end until I got home. 4 years and 37,000 miles after purchase my check-engine-light came on and stayed on. A free test showed a bad O2 sensor. I asked the mechanic how much and he said $120.00 but to not bother because they eat them like candy. The truck's now eight years old with only 56,000 miles on it and the idiot light has glowed the last 4 years.

    At 4 years and 41,000 miles my factory exhaust fell apart to the tune of $500.00.

    At 5 years and 48,000 miles my rear bumper rotted off. Oil leaks started to develop.

    At 8 years and 56,000 miles the frame has been replaced but the dealer's shop couldn't get the right shock off and they had to cut it off and I had to buy the new shock for $115.00. The truck had sit out in their repair lot for over a month and the breaks had seized up and I had to pay for a new caliper and master-cylinder. Total bill for a "Free" frame came to $1052.00 for a new shock, new bumper, and new breaks . Took them two months to complete all the work.

    Those Tacoma television ads drive me crazy!!
  • Since my previous post, my frame replaced lopsided tacoma has spent 2 weeks in the body shop taking measurements to determine what is wrong with the frame. I got the truck back when I needed it for a vacation (kids' stuff and the rental Carolla don't go together). Once I got back, I called to touch base and they said that the District rep from corporate wanted to come and see it before anything is done. He isn't free till the middle of Nov. Now today I get a call that the body shop lost all of the frame measurements and needs it back to re-measure everything. This is starting to get pretty old. Whenever they have my truck i can't go deer hunting...maybe I can put my ATV on the roof of the rental car...
  • I think you should push your dealer for a 'truck' rental car. You shouldn't miss anything. This is all a Toyota issue. Get them to pay for it.
  • Just got my 2003 tacoma 4WD back with a new frame a week ago ,pleased is a understatment .

    I took it in they told me it failed and would need a new frame .
    I freaked being a machanic and knowing what was involed . But really had no choice after calling Tayota hotline on the recall notice .

    They said the frame and all the parts would take about 4 weeks to come in and almost to the day they called and the new frame had come in to the dealership .

    I drop it off they gave me a new Camary with 1000 mile on it free of charge to drive ,it took them 5 days and they called and said it was ready .

    I spent quite a bit of time checking over the truck before signing the paper work and also demanded a test drive with a tech before accepting the truck back .

    Well to my amazement the truck drives like a ''dream'' ,they replaced most moving parts ,break and fuel lines ,springs ,I bought my own shocked and struts they installed free of charge with rebate for 150 for new Gabrials all the way around .

    The shocker I had to sign the bill they sent to Toyota to be paid by the company for the work ''$11,375'' bucks,that's eleven thousand

    I bought the truck used in 05 for 12,000 bucks wholesale through a dealer friend .

    Never a day of trouble with the vehicle .

    I have a brand new freaking truck underneath ,only complaint is with all new suspension including Springs paid for by Toyota is it rides much harder now but will calm down in time .

    Yes a little ticked I had to go through all this but let's face it I got a tons of stuff done on the truck for free that may have had to be done down the road being 7 yrs olds .
    I was told at the dealership they have special trained techs this is all they do day in and out .

    I have a feeling some of the negitive posts on here are from American truck owners bashing .
  • iewiiiiewiii Posts: 3
    yep had new frame put under my 2004 taco drivers side sitting 2" lower then passengers side,the dealership is sending it to a frame shop and they said they have been having this problem.I have a call into toyota and waiting to hear back,I sugest everyone with this problem call them!
  • Just looked at my 99 Tacoma and it did not look to bad (some rust) until I looked at the area above the drivers side rear spring mount. The inside wall of the frame above the forward spring mount is rusted away. An a approx 6" long x 3" hole in the frame. I am having the dealership look at it monday. Is this enough to warrant a buy back?
  • jpm53jpm53 Posts: 1
    I own both a 2000 Tundra 4x4 and a 2000 Tacoma 2x4. The good news is that I just go my Tundra back after seven weeks in the shop. New frame, new exhaust from the CAT back, new brake lines, etc. Ran great. Took it on a road trip and the check engine light pops on. Inefficient CAT. Hmmmm. Dealer reset it, and we'll see what happens. There is some remaining rusting parts on the underside (backing plates for disc brakes), but they won't replace them! Anybody else have this experience?

    The bad news is that I took my Tacoma in today, just to have it checked, not thinking that it too had a problem. I was wrong. They would not give it back to me! Gave me a loaner and told me Toyota would be in touch. They mentioned 150% of Kelly BB value. Is that retail value? I'm not a very happy camper. Truck was in great shape otherwise and will be difficult to replace with something comparable even at 150%!
  • tcincytcincy Posts: 28
    edited November 2010
    In August, 2008 I took my 1999 Tacoma to the dealer for radiator flush & fill and a few other things. A service guy called me later in the day and said, "We can't service your Tacoma because of a rusted frame issue, and you can't drive it either". Needless to say I was pissed. I drove to the dealer, and they informed me of the 1995-1999 rusty frame buyback at 150% excellent retail. Being suspicious, I at first said, no thanks and raised hell and demanded to see the Service Mgr. whom I advised NO ONE WAS KEEPING MY TRUCK. He agreed, and said the service guy shouldn't have told me I couldn't have my car back.

    Upon further review....the offer was legit. I had 140,000 miles on my '99 but I kept it in excellent shape, outside looked good, interior looked excellent, engine was clean, and I changed oil EVERY 3,000 miles (at no small expense).

    However, I did the math, and checked blue book and figured out that IF they were telling the truth by the 150% excellent retail value, they would have to offer me
    $ 8,990 for a 9 year old truck with 140,000 miles that would probably have gotten
    $ 3,500 - $ 4,000 for if I sold it to another person. They verified without me telling them my figures - sure enough, they offered me $ 8,900 PLUS $ 1,000 more if I purchased another Tacoma within 60 days (or $2,000 if I bought a Tundra).
    I took the deal, drove my old Tacoma out of there...for a week or so while the paperwork got done in Texas, then dropped the Tacoma off at the dealer and yes, they gave me a check for $ 8,990, a certificate good for $1,000 / $2,000 AND a loaner for 30 days.

    I bought a 2009 Tacoma, used the $ 9,990 and paid $ 6,000 for a NEW Tacoma.

    However, I purchased the Tacoma from another dealer, because the experience of the service guy telling me I could not and would not drive my old Tacoma away from the dealer....left a bad taste in my mouth. Any Tacoma dealer, at the time, honored the $ 1,000 certificate.
  • well after the dealer having my taco for a month and sending it to a frame shop with everbody scratching thier heads on how to fix my lopsided truck now toyota reps came out to inspect it and decided to replace the replacement frame so it has to go back in once the new frame comes in.Toyotas new comercial says "JUST ASK A TOYOTA OWNER" yea go ahead ask me!
  • Yeah, same here. Toyota Corporate finally admitted this week that there are some frames being welded with suspension attachments in the wrong places. They are putting another new frame under mine. At this point they would have been much better off to have done the buyout on my 2001.
  • Dear JPM,
    The buyback on the recall paperwork stated 150% retail. Good luck getting a buy back. My 2004 has been gone for almost 2 months. I have had rental trucks (Dodge and Chevy) at cost to Toyota. I filled 2 tickets with Toyota customer service requesting a buy back, no luck. I am told that the frame replacement is $12000 and the rental will be close to $4000. I would have taken the $16000 and applied it toward a new Tacoma. I also wrote to the president of Toyota USA when this all began. He must be too busy with all the recalls to respond.
    So I wish you good luck with the buyback $$ and if you get it, take it. Let us here on Edmonds know. Thanks
Sign In or Register to comment.