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Mazda 3 Transmission Problems



  • autonomousautonomous Posts: 1,769
    Still nothing concrete from the dealership
    How long has the car been at the dealership?

    Has the dealership provided a loaner?
  • The car has been with the dealership, this time, for 15 days and counting.

    Yes a rental has been provided........ an automatic, lower level model, non skyactiv Mazda 3. DOH!

  • dbydby Posts: 3
    Thanks for your update on the analyzed data from the recorder, Squiggly. I am sorry to hear that the process is still ongoing for you, even after the data has been analyzed. I hope they find a solution for you soon.

    Here's an update on how things are going with my car:

    My car went into the shop last week and the dealer was unable to replicate the issue (not surprising considering how intermittent this issue is). The dealership has contacted Mazda Canada, and they have requested that the dealership try rebooting / reinstalling the firmware in the computer of the car and perhaps try some other things as well (not sure what). I am hoping this fixes my car, as today alone I had 2 large RPM jumps (probably 1500 higher than what it should have been) when shifting from 3rd to 2nd. Needless to say, the acceleration was strong and I threw the clutch in pretty quick once it happened. This issue is getting even more stressful now that snow and ice are on the roads where I live.

    Squiggly, did your dealership try reinstalling the firmware in the computer in your car at any point?

    Thanks again for your continued updates as you progress towards finding a solution to this issue. I will continue to update my progress as well.
  • There was a firmware update the first time I took the car in I believe.

    I am actually on my way to the dealership this am. They have requested I road test the vehicle with them to ensure that what I am experiencing is not normal performance of the car and in hopes to get me to replicate the issue.

    I am not sure what part of sporadic and random is not understood. I can't just make it happen or I would have done that 5 months ago! I can't help but feel this is a test to ensure I know how to drive a standard. I could be wrong though. I will keep you posted.

    May I ask what province you live in?
  • Back from the road test with the dealership. It wasn't that bad afterall.

    Basically we confirmed that I know how to drive the car, nothing I am doing is causing the issue (or obviously we would have experienced it then) and that the car's normal performance is not what I am referring to.

    One step further ahead.....I hope.
  • Obviously no steps further ahead. I just received this from the dealership,

    "We completed extensive testing of the vehicle electrical system this morning and reported all the data to MCI. Engineering has reviewed all the data and the vehicle electrical system is operating normal. We have made every possible effort to duplicate the concern and can not recreate what you describe is happening. There is nothing further that we can do without experiencing the symptom. MCI will no longer cover the rental. I will have your car cleaned and ready in the morning."

    Hopefully you all have better luck than I. There is always CAMVAP - Canadian Motor Vehicle Arbitration Plan.
  • dbydby Posts: 3
    edited November 2012
    Yes, you can. I am from Alberta. Yourself?

    Wow, I am so sorry to hear that they just dismissed your case like that. It's very unfortunate that Mazda Canada doesn't seem to back their cars even when issues with safety concerns like this arise. It is not fair at all that because the issue is intermittent and it hasn't happened to them yet, that we have to get stuck with faulty cars with safety issues.

    It seems pretty clear in some of your earlier posts that you have had quite a few large accelerations after down-shifting. Seeing as Mazda Canada doesn't want to own up to this issue, have you considered involving the media in any way?
  • Nova Scotia.

    The more I looked into CAMVAP, it appeared that I would not be eligible because the complaint was against an alleged deficient part.

    I considered the media..... but life is too short (and currently mine is too busy) to be in a constant battle. I have been fighting this for ~6 months. I give up.

    I sucked up the negative equity and traded it in for a car that I can feel confident and safe in.

    Hope others have better luck. If I can be of any assistance with the info I have collected, by all means, feel free to contact me.
  • autonomousautonomous Posts: 1,769
    traded it in for a car that I can feel confident and safe in
    What did you get?
  • Kia Rio 5. I really like it so far.
  • The Kia Rio 5 was my second choice. That is a very nice car.
  • allyseallyse Posts: 15
    edited December 2012
    I just wanted to chime in, i read a little bit. I have a 2012 Mazda 3 Skyactive 6 speed doing the same things as well. I have almost hit two people because of the busts of acceleration. The service department blows me off every time. It has 2000 miles on it now. It had 180 and I've been dealing with these issues since day one:

    Clunks badly putting it in 1st and from 1st to 2nd.
    Sticks in ALL gears pretty bad.
    Refuses to go into 1st and 2nd gear as well as reverse intermittently.
    Accelerates on its own, sometimes gradually, sometimes in bursts.

    I contacted Mazda, they assured me that these are not normal things to be happening and said that they would contact the dealership themselves, so i am taking the car in for the 6th time in 40 days. And refusing to pick it up until the issue is resolved. The 2011 LOANER i had for a couple days was nicer to drive and i didn't have to worry about it driving off on its own.
  • I certainly hope you have better luck than I did.

    My car was with the dealership for 3 weeks (after I dropped it off and refused to get it until it was fixed, replaced or bought back.) We know how that turned out.

    I finally told the service manager I traded the car in the day after I picked it up. He was totally shocked and amazed. I am not sure why........ Am I supposed to keep driving a car that randomly accelerates on icy snowy roads and risk my life and/or someone elses. Not a risk I was willing to take, regardless whether Mazda would be the one sued or not!

    I am curious to know how it turns out for you. Keep us posted please.
  • Thought I would add my experience on this matter as I have had the same issue (rpm surge), even well after the 'break in' period (over 5k). I could not replicate the issue for the dealership of course and they did not respond to my last email(s) for a follow up as the issue persisted. The analyst who did take the test drive with me mentioned that there's a 'relay sensor system' with the clutch/ transmission rather than the 'cable' which tells me there's a possible 'lag' in communication happening (my best guess). Keeping that in mind, I've made a point of 'touching the floor' every time I shift (up or down) and have had no problems so far. It would seem there is no 'forgiveness' in the clutch when shifting. It's easy to get a bit 'lazy' on the shift in the daily rush hour commute (especially for us women who wear heels). Anyway, I will continue to be mindful of my shifting and hope this issue is behind me (especially since I otherwise love this car).
    Hope this provides some insight for someone else.
  • mcdawggmcdawgg Posts: 1,667
    Very interesting. With the drive-by-wire systems, not disengaging the clutch all the way to the floor could cause the electronics to be confused.

    Really, you should be disengaging the clutch all the way to the floor each time, for many reasons.

    My wife, when she HAS to drive my stick shift car, will either wear lower heals or change shoes before driving it, so that she can properly use the clutch.

    I'd suggest taking off the heels when driving and make sure to depress the clutch to the floor. I'd bet that the problem doesn't occur anymore. Good luck! :)
  • allyseallyse Posts: 15
    Yeah, they use the surprised facade so they don't have to take responsibility.If they think we should be paying for cars that don't work properly brand new, then maybe they should try it. This is what i had to do, i decided to just say screw the service department and their [non-permissible content removed]. I emailed Mazda several times and printed them out and made a formal complaint online and printed out my post here. At this point i didn't even care if it would help. But i decided to go in when service was CLOSED. Well it worked. The guy who i talked with was like OH HELL NO this is a safety issue, i cant believe this! He put me in a brand new one over night. DROVE LIKE A DREAM. I brought it back, made the tech drive mine AND the new one and reluctantly, after previously telling me he had driven my car several times and that basically i was being a picky brat, agreed, that the car had a problem. So Mazda FINALLY after 2 months agreed to give me a new transmission. But it took that comparison for anyone to listen. I feel like i know more than the service department does. I cried when they finally said they'd fix it. So relieved.

    Side note. The acceleration issue. After basically making me feel like i was a liar and i was an unknowing unintelligent girl, he finally chimed in saying oh yeah the acceleration is a broken SENSOR. That was after he found out he had to do my transmission. Before he was like HUH thats weird. Are you sure? IDIOTS.
  • Thanks for the replies. I unfortunately am still occasionally experiencing the surge (actually happens on the shift up as well). I will take this thread into my dealer (service & mgt) and get a resolution (whether from them or Mazda Canada).
    Thanks again to all for your post(s).
  • Glad to see someone is making headway.
  • Best of luck to you.

    I complained to MCI directly twice, and they insisted I go through the dealer and the lady I spoke with wanted nothing to do with me.
  • allyseallyse Posts: 15
    Yeah mine happened on both as well, and it was usually in low gears like 2-4 not normally 5-6th. I would recommend trying to document when and why it happens, either way its a safety thing, just like a car not going into gear would be. If they have to ship the dealer a little black box then i would fight for that. Or i would ask to drive a new one for a couple days to see if it does it in that one. DONT GIVE UP. If you don't go away they'll have to do something. No one complains about a new car multiple times without a problem!
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