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I have a vibration/wobbling problem, between 40-80 mph, that I am pursuing. The service department has balanced, re-balanced, changed two tires, then finally changed all four to a different manufacture (even re-calibrated their balancing machine). Each time giving me back my vehicle thinking I would be satisfied.
In the meantime, I have spoken to the service manager and ridden with the head technician. I have notified MBUSA client assistance to officially document my concern. They say the next step is to have a MBUSA Technical Rep come out for a test drive. They cannot perform any major service without his consent. I have an appointment with him on Oct. 18.
They seem to be following the procedure written on a past service bulletin. Someone on another forum sent it to me. I have submitted a copy to the service department, too. I have recently found a link documenting past MB Service Bulletins. Check it out, your issue could be there.
I believe it is in your best interest to pursue them. These vehicles aren't perfect and even the slightest mechanical problem may become a safety hazard, also de-valuing your purchase. Remember, all vehicles are built from a combination of parts that have tolerances. If you build something, each part within tolerances, the final outcome may still be out-of-tolerance.
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