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Mazda CX-9 Security System

bigbnybigbny Posts: 2
edited March 9 in Mazda
My family recently purchased the CX9. One week later my wife cant start the car because the security system doesnt recognize the computer key. In this case she was at home and only missed an appointment - she had to wait until I got home from work before we had a key that worked.

My nightmare is if this happen some place where she was alone with my two young children (6 months and 2 years).

I called my dealer and Mazda corporate and they had no decent suggestions or useful advise; nor did they imply that something could be wrong. In both cases they admitted to knowing about at least one other instance of this happening with another CX9.

Their best suggestion is that I purchase 2 more of these expensive computer keys and carry them around with me OR leave them in the car.

Some security system.

Comments

  • cason1cason1 Posts: 65
    Just a thought...did she try the valet key?
  • My thought also.

    Did you get the 'flat key'. (advanced keyless entry and start system).

    If you did, there is a valet key that pulls out if the sensor goes. So you can still enter and start the vehicle manually.

    If you didn't have that key...I am sorry about the ignorant service people. They should know what to do.
  • bigbnybigbny Posts: 2
    My model didnt come with that, just the two normal keys. If I purchase another one, hundreds of dollars, I also have to bring both sets of keys and the car, leave it for a number of hours for them to reprogram them all.

    Whatever happened to simple alarm systems? Ah well.
  • aviboy97aviboy97 Posts: 3,159
    Go to the dealer you bought it from, show then that the key does not work. Mazda will cover the key.

    It only takes 45 minutes to program a key, not hours.
  • srangersranger Posts: 106
    You do need to go back to the dealer. It is your only hope. It has been my experiance that Mazda will always give you a polite but official screw you if you call them for any problem...
  • Wierdest thing just happened to us. our brand new 2007 CX9 sport with the regular key just locked my wife out of the car. she parked in the driveway and left it running to go into the house for a minute, the car locked itself and she could not get back in. the spare key would not work. Had to call the mazda tow service and the guy had to pry open the door and pick the lock open. needless to say im not too happy about that, but he was careful. I tried both keys in the door and neither one unlocks the door manually, but both work with the remote. if the car is locked and running the other remote does not work, I have a service appointment in two days, but could you imagine if we had a baby or a dog in the car.
    anyone else experince this issue ro have a key that does not work manually in the door?
  • maltbmaltb Posts: 3,572
    Interesting. I've never tried the key in the door but I will tonight.
  • d_hyperd_hyper Posts: 130
    It happened to me with the child buckled inside my Focus wagon. Second set wouldn't unlock the doors: neither keys nor remote. Luckily, I tried the trunk and it opened for me to climb in. Good learning experience.
  • imamgimamg Posts: 136
    Have (had) you ever tested the key manually before this?

    Vehicle lock-out prevention
    (With advanced key)
    The vehicle lock-out prevention feature
    prevents you from locking yourself out of
    the vehicle. All doors and the liftgate will
    automatically unlock if they are locked
    using the power door locks with any door
    or the liftgate open.
    (With retractable type key)
    The vehicle lock-out prevention feature
    prevents you from locking yourself out of
    the vehicle. With the key in the ignition
    switch, all doors and the liftgate will
    automatically unlock if they are locked
    using the power door locks with any door
    or the liftgate open
  • nope never tested it. it was stuck pin in the door lock that caused the malfunction - all fixed
  • nifty56nifty56 Posts: 279
    Maybe you could turn the car off when not attending it..Al Gore would not like it running for no reason, just a thought..
This discussion has been closed.