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Cadillac SRX reliability, maintenance and quality

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  • Ok so this is actually info for my brother who is looking to buy a car and he has found an '04 SRX v6. I have never owned a Cadillac in my life as all I have heard is nothing but bad news, from the engine to overall maintenance. I worked at an oil changing place for a while and every single one I saw was either leaking something or had some sort of malfunction. But as I know from experience a car forum can greatly help in getting to know what to look for and the usual problems that they have.

    That said from the reading I've done it would seem that they have some sort of starting issue. As well I have read about a few owners having to leave their cars at the dealership for work for completely outrageous ammounts of time. The few good posts I have found were from people who have just bought them. I really don't think I have found one good one from anyone owning it for more than 5 months. Anywho, thanks for any comments and help. Once again this is for my less-than-computer-literate brother.
  • badsrxbadsrx Posts: 7
    Like I stated previously, the SRX I have is a lemon. I don't even bother to take it in for service anymore for minor things. By example...the dealershiop has ordered the wrong part for the side mirror malfunction 3 separate times. On two previous service visits the response I got was simply that they must have ordered the wrong part. The side mirror has not worked properly since the day I got it. It goes into the reverse parking position and then will not return automatically. A simple issue that has cost me many many hours for service visits.

    Like I said...if you have problems you are on your own.

    Buy an Acura...I have owned 2 and the only service they required was an oil change.
  • seaclusionseaclusion Posts: 22
    This is a replacement for an 04 MDX which was destroyed in an accident. The 05SRX V8 AWD had 25k when purchased with a certified warranty. Since January purchase date and 5000 miles later it has had a new computer (Delivered with inoperative cruise control) and recently they replaced the rear differential, and 2 tire sensors. No problems with the dealer.
    Wonderful car with every option.Sticker was 60k
  • hugo6hugo6 Posts: 1
    had my srx 2 1/2 yrs. the only maintence was a detached gas filling cap and rear wheel brake pads. the original goodyear eagle tires were awful---bald at 50k! replaced with micheline. I get the oil changed when it is 25%. I do all types of driving. I FIND THE SRX VERY RELIABLE IN ALL TYPES OF WEATHER AND DRIVING CONDITIONS. It isn't the softest ride in the world but it is a heavy duty crossover with european design. You feel the road. So far I am delighted with it in all aspects. I get an honest 20.3 mpg average and 22.5 on a 65 mph trip. I intend on driving it until it gets too old or craps out. Perhaps 3 more years. From dealing experiences I will only trade a worn out tired car and pay cash difference. ''BETTER BARGINING POWER''. Otherwise the dealers screw you on the trade. My local cadillac dealer went out of business and I was not informend where to go for repairs!! I bought a factory 6yr bumper to bumper warranty! My only complant is that if I need repair warranty work I have to travel 50 miles. So far, my srx runs like a clock. I RECOMMEND OWNING ONE. ''BUY AMERICAN''
    HUGO FROM MASSACHUSETTES.
  • juliebug8juliebug8 Posts: 4
    Please email me I am having insame problems I am working with a lawyer right now my srx is only 1 year old and been in the shop 78 days 6 weeks last time. I am paying $650 a month for a car that I can not drive it is gettting insane !!! I am gathering info from other people because cadillac is denying all my claims maybe we can help one another, I bought my car in CIncinnati ohio.

    julie@bobandjuliejohnson.com
  • ctuptonctupton Posts: 1
    If you must by the Cadillac, buy it certified, and be close to a dealership. I'm so jaded that I can't give an unbiased review. Since owning our 04 SRX since Dec 06.
    1. Waterpump went out - left wife stranded
    2.Throttle body and fuel injection went out - left wife stranded
    3. Catalytic Converter went out - check engine light
    4. other sided cat conv went out - check engine light
    5. Rear driverside window fell into door - cable broke, made for cold wet ride home for daughter
    6. cat. convs went out again - making rattling sound - turns out part of recall
    7. rear window windshield washer pump went out - replaced
    8. mystery car won't start and car locks key in ignition - picked up from dealer today dealer replaced a relay (which roadside tech said was the ECU going out)
    9. Wife tried to start car this evening and number 8 re-occurred... so sitting in drive way w/ key locked in ignition. Cadillac suppose to tow it to dealer, but got a call at 10:10 pm that they will pick it up tomorrow around 9 am... so I get to ride in a tow truck to the caddy dealer to pick up my loaner, be several hours late for work all because I tried to support an american car company.

    HOWEVER.... Sewell Cadillac in Grapevine Texas has treated my family and I like royality when we bring it in. Moritz on the other hand (Where we purchased the car) so far hasn't really cared or tried to make things right. Car must be certified used if you buy a used one. Currently leary of GM products which I know I could of gotten a rare lemon. I've put in a call to Cadillac customer service to see if they can help rectify the matter. We'll see ifthey can keep me a caddy driver not. If they stand behind their product and make things right I will let people know... if they don't I will equally let people know.

    For what it is worth, when it works my wife really loves the car...
  • dvcdondvcdon Posts: 7
    The wife has a 2004 V6 AWD SRX. It's been one problem after another since the first few months, but she loves the thing and we purchased the GM extended warrenty. Thank Gawd we did. Off the top of my head the problems:

    1. Power steering blow out and had to be towed. In the shop for more than a week awaiting parts.

    2. Sunroof rattle. Been in the shop twice for this, but seems to be cured.

    3. Rear center mount break light warped damaging the roof when the lift gate was opened. In the shop for several days.

    4. Rear center mount light again for about half of the lights not working. Replaced again.

    5. Mirrors dropping to the curb and not returning. Several trips to the shop until they found the cause, but still does it. Replaced a module.

    6. Power steering blow out again and again towed in. Only a couple of days in the shop this time/

    7. Both catylitic converters failed and replaced.

    8. Rear storage area filled with water. In the shop for more than 10 days.

    9. Radio failed, replaced.

    10. Radio failed again, this time taking several CD's with it. Replaced but can not access personalization menu.

    11. Both catylitic converters recalled (yep, the new ones) and replaced just last week.
  • Help!what can we do about that this poping sunroof?It;s driving my wife crazy.Any
    ideas at all?
  • Thats a lot going on.What did they do to fix that sunroof rattle.My sunroof rattle
    like crazy.
  • srxmansrxman Posts: 6
    ;) If your dealer cannot help try calling Cadillac Marketing.

    1-800-333-4223

    Hope this helps.
  • badsrxbadsrx Posts: 7
    I have had many of the same problems...mirrors that curb and then do not return, water in storage places, radio failures, coolant pump failure and sunroof problems.
    Trust us folks....nice concept but there is simply too much (questionable) electronics and other issues to consider this vehicle. Additionally, GM is in such a pickle these days that they have done NOTHING to even acknowledge that I have a lemon...that is the worst part. Buy an Acura/Volvo/Mercedes and save yourself the heartache. We do not have lemon laws in Canada (at least not ones that do not require that you become a part time lawyer and take a month off work) so my only recourse is to inform all who are interested about my experience. I have warned many off of ever buying a Caddy.

    After all...fair is fair. I gave them 3 years to make good and they ignored me at every turn.
  • tomy3tomy3 Posts: 20
    My 2008 SRX (V-6) became disabled last week. The car suddenly stated running very rough, including knocking and pre-ignition backfire. Had it towed to dealer. First report was that it was a timing chain problem. Once that was replaced car still ran rough and they determined that a valve spring in the #1 cylinder was broken. Once that was fixed, they test drove the vehicle at which time the "check engine" light came on. This was reset and it happened a second time. The tech checked the fault code and determined with Cadillac Tech service that the crankshaft needs to be replaced henceforth they have to pull the engine from the vehicle to start this major repair.

    Has anyone else experienced this type of problem? I feel very uncomfortable with a new car that has had to have the engine pulled. It is leased, what are my chances of getting another vehicle to replace this one or of Cadillac letting me out of the lease? I have called Cadillac Customer Assist who have assigned a case # and I am awaiting their response within the next 24-48 hours.

    I would appreciate help from anyone who may have uncounted similar problems or has experience with Cadillac Customer Assit dealing with issues like mine.
  • While I have not had major engine issues with my 04 V8 I have had every manner of other issues. The response I got from GM was that they would fix it under the terms of the warranty. They have showed no consideration whatsoever for my time or the aggravation caused to my wife and I. Our Cadillac ownership experience has been poor and I will never buy another GM product as a result of how I was treated.

    I wish you luck with GM.
  • sls002sls002 Posts: 2,788
    Engine failures do not happen often, but they do fail on a small number of new cars. I would guess that the crankshaft was damaged when the engine started to run rough. Since you are leasing, I assume that you will be under warranty (5 years - 100,000 miles on drive train) till the end of the lease, so you have no real reason to worry except that something may go wrong again. However, something may go wrong with some other new car too, so....
  • Sorry for your SRX. With the major issues you have make sure you get names of who you talk to, and make copies of everything. Even these posts. Don't rely on some official to tell you what was said at a later date. Make sure that you get some type of language that states you were not at fault.

    Good Luck, Jim
  • tomy3tomy3 Posts: 20
    I just picked up my 2008 SRX which had been disabled and in the shop for about three weeks. It turns out that the diagnosis went from timing chain, to broken valve spring to crankshaft (some type of ring on the front of the shaft). Bottom line..Cadillac decided to replace the engine rather than risk more problems and a longer wait. The car is only four months old and has only 3500 miles. I have to say that service reps from Morris Cadillac of North Ridgeville, Ohio (I did not buy the car there, but it was the closest dealer for the tow truck) were very professional and accomodating, calling me at regular intervals to keep me posted on their progress. They supplied me will an Enterprise Rental Car (Cadillac DTS) free of charge as well. The customer service reps from Cadillac Detroit were supportive in every way and are sending me a check equal to one months lease payment as well. Although I was upset that a new car could have this type of problem I have to say that all from Cadillac from dealer to Corporate Customer Service were more than fair and very responsive to my needs. I have read time and time again about customers who were not as blessed as myself and I felt I needed to acknowledge my thanks to those at Cadillac who were involved.
  • I just had my battery replaced today on my 08' SRX by GM roadside, in my driveway. Car was completely dead this morning, with only 10 months on the battery. Service guy told me this was the second battery he had to replace this morning, the first one being on a 08' CTS, which also has the same one in it.
  • ;) I own a 04 SRX and had Cadillac roadside assistance replace my battery twice.
    The service man said that GM, for a number of years, has had a bad run of batteries.
    I'm looking to get an 09, and I think I'll replace the factory battery with a Die Hard right off the bat.

    Happy motoring
    Jim
  • Maybe that would explain the bunch of replacement batteries he had in his service truck, when he came to my house.
    If i was out of warranty, and didn't lease the vehicle, i might look into a Optima battery, rather than a Diehard or Delco.
  • Hello tomy3
    I have a 2007 SRX and recently had some of the same problems. Oddly, I had just picked my car up from the dealer for another matter when my check engine light came on for the 2nd time in 2 weeks. I contacted ONSTAR, and while I was driving they were able to tell me that there is open GM bulletin on this car that affects the timing chain and the crankshaft. I was advised to take it directly to the dealership. I was told today that it would be at least a week before I am back in my auto. I am also concerned about how my vehicle will be after it is has been taken apart for the repair. The bulletin # is 2002963.
    I have not had any dealing with Cadillac Customer Assist, but I will be making a phone call today!!!
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