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Cadillac SRX reliability, maintenance and quality



  • gmcustsvcgmcustsvc Posts: 4,055

    I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • I have a new 2011 SRX4 with the same problem. Overall I have been very happy with the car, but I noticed the jerky transmission immediatly after it was purchased. I discussed it with the cadillac service department at the first oil change and bought their explanation that it was just the way the all wheel drive transmission shifts. It is so bad sometimes that I find it embarrasing when it happens with others in the car - especially those who thought buying american was a strategic error. As you say, accelerating carefully reduces the problem, and I have begun to do it by habit, but it sure ruins the 'driving experience'
  • ericzoomericzoom Posts: 213
    My 11' SRX does the same thing with the ATX. I also told the dealer about it at my oil change, and they reflashed the computer with a new update for the tranny. Although not as jerky as before, it's still seems to be there. My Mazda6s does the same thing, so i'm used to dealing with it. Like you said just accelerate a little more carefully, and it will become like second nature.
  • thewizthewiz Posts: 2
    edited September 2011
    Except for the Service Manager at my dealership, nobody seems to think that 43 issues in 2 years is out of the ordinary, including Cadillac Customer Service.

    This is my first (and last) Cadillac.

    I do hope this is not an example of Cadillac Excellence... As I am not impressed!

    Here are the things I went to the shop for:

    1. NAV wont’ turn off (Blue Screen). (Not Fixed :: it is just that way)
    2. Mirror Flawed. (Replaced)
    3. Transmission Erratic Shift. (Not Fixed :: Normal - use "Manual" shift when in cruise)
    4. Doors Drop 1/4 inch. (Repaired)
    5. Water Drips Drivers Side. (Repaired – See Heater Issue)
    6. Chrome flaking on Drivers Door Handle cuts finger. (Replaced)
    7. Garage Door opener fail. (Replaced)
    8. Heater stopped working. (3 Dealer Visits to Repair – Sensor Fail from prior repair)
    9. Vent Knob, Center Vent fail. (Replaced)
    10. Rear Wiper Washer fail. (Replaced)
    11. Rattle above head – dealership lubricated sunroof rails. ((This was actually fixed when the sunroof shade broke 2 year later.))
    12. Remote Start/Lock fail. (Replaced – took 2 Shop Visits)
    13. Rear Overhead AC Control mounts fail. (Adjusted)
    14. Rear Side Window loose. (Repaired)
    15. Rear window Washer Fail (2nd Time) (Replaced)
    16. Passenger Air Vent knob Fail. (Replaced)
    17. Timing Chain out 28k miles. (Replaced)
    18. Exterior Trim above Windshield Fail (Replaced)
    19. Drivers Lumbar fail. (Repaired)
    20. Exterior Trim Above Windshield Fail. (2nd time) (Replaced)
    21. Drivers Lumbar Fail. (2nd Time- 10 days after repair) (Repaired)
    22. Ignition Key Fail. (Repaired – Key Bent)
    23. NAV Screen Flicker. (never fixed, still does it)
    24. Acceleration Noise : Heat Shield Fail. (Repaired)
    25. Oil Change Monitor Re-Program
    26. SunRoof – Metal on Metal Grinding : Broken Tab. (Replaced)
    27. SunRoof – weather seal Fail. (Replaced)
    28. Exterior Trim above Windshield Fail again (3rd Time) (Replaced)
    29. Rear View Mirror Mount Fail. (Repaired)
    30. Roof Trim Passenger Side Fail. (Repaired)
    31. Drivers Side Vent Knob Fail. (Replaced)
    32. Drivers Side Interior Door Handle, Chrome Fail. (2nd time) (Replaced)
    33. Rear Seat Belt Tension unit making noise. (Tightened)
    34. Exterior Trim Above Windshield came off. (4rd time) (Replaced)
    35. Exterior Trim above Windshield broke again at 2 weeks from repair – this time, left it in place and sealed the crack, as crack is dead center and straight. (5th Time) (Repaired)
    36. Entertainment System Headset Fail. (Replaced)
    37. Exterior Roof Trim, Passenger Side Fail (2nd Time) (Repaired)
    38. Parking Lamp Fail // Headlamp Clear-coat finish fail- Drivers Side. (Replaced)
    39. Sunroof Shade – Total Frame Fail. (Replaced) (This also fixed the tapping noise)
    40. Drivers Lumbar fail. (3rd Time) (Repaired)
    41. AC Evap Drain Fail :: Dumps into Passenger Floor, Soaked Carpet and Dash insulation. (Repaired) (Cleaned and Treated Carpets for mold)
    42. Replaced Passenger Side Headlamp Assembly, to match Drivers Side (indications of premature clear coat fail and HID color variance.)
    43. Upper Glove Box Door Fail. (Replaced)

    It now has almost 50k miles - - - I feel sorry for the guy that buys this unit off of the used car lot. (I'll be trading it in after the warenty runs out, and I have to start paying for repairs.)
  • dlcole76054dlcole76054 Posts: 21
    edited October 2011
    Thanks for all the information. You just confirmed why I am going to buy a new Lexus and completely forget about any GM products...they just don't hold up. I had a 2003 Chev 2500HD that was in the shop more than any vehicle I have ever owned...all the while, my SO's 2003 Highlander (that's a Toyota for those who are clueless) had nothing done to it but scheduled maintenance. Period.

    I rest my case. Replace your SRX with a Lexus RX 350. We love our 2011 Rx.
  • thewizthewiz Posts: 2
    edited October 2011

    My wife has a 2004 Volvo that has never been in the shop for anything other then standard routine maintenance items like Oil Changes. I am seriously considering trading my SRX in on a 2012 Volvo CX90.

    An up-date since my original post of 43 items... My SRX has been in the shop for 3 more things... making a total of 46 Items.

    44. Overhead 2nd row Light/AC Control falls. (Replaced.)

    45. Roof Trim, Passenger Side, Fail “Broke” (3nd Time) (Replaced)

    46. Steering Wheel Heater Element fail. (Replaced Steering Wheel)

    The only thing about Cadillac I have found to be worse then then my SRX, is the Customer Service Department. I've been trying for over a month now to converse with them. But once they have your VIN and tag your car a problem car, they avoid talking to you by telling you that you can only speak with the district representative assigned to your case, and of course that person never answers the phone or returns calls.
  • Yes and burning oil too...
  • Well, I have not been so unlucky as thewhiz, but in the 10 months that I have had this car it has been in for service more times than any other car that I've owned (16 new cars since 1982).
    Every time I have it in I complain about the sunroof making a rattling noise that sounds like metal tapping metal. They have reseated the sunroof twice, "made adjustments" and so forth, but after the last "repair" on 12/9 it is rattling worse than ever.
    Other issues that I've had with this car:
    A/C would not turn off (it was 10 degrees outside). Needed a firmware update.
    Leather on drivers seat started scrunching up. Replaced the leather.
    Car acted as if it was overheating when it really wasn't. Module replaced.
    Driver side heated seat not working. "pinched wire".
    2 times for the sunroof only.
    I believe that the entire panoramic assembly needs to be replaced and so far that hasn't happened.
    Now it is time to start escalating the issue. When people get in your Cadillac they are not supposed to be asking questions about a rattling sound. :(
  • Okay, I cant hold back...This is my second SRX from the same dealer Don Massey, Denver (who has been great).bought the 2010 SRX in Aug 2009. Has been into the shop more times than I can afford to take off work. It has now taken a "Christine" route as the rear deck opens any time it wants as long as it is in park. The seat belt light wont go off even when buckled in. Cadillacs answer is that there must be fluids or something.... yeah right. Had the radiator replaced for a leak out of a hole that isnt even connected in this model. The front end rattles over bumps, one mechanic said yup, something wrong there,but since they couldnt find an issue, all of a sudden it's normal. The headlights are so dim that I had to purchase the driving light kit ($900.00) just so I could see down my side street. Answer was, this version dosent have HID, so thats all you get. Have had it in for several minor but irritating issues. I am really worried when this vehicle comes out of warranty. This is my fourth Cadillac and I know the 2010 SRX model was bound to have some bugs, but I do not like the way GM tries to mickey mouse the repairs. You have a good car...stand by it.
  • I agree with gmorgn - The low beams on our 2011 SRX are so dim that they are dangerous.
    I'm going to install brighter replacement bulbs or maybe convert them to HID. Like hell I'm going to pay dealer prices though. Looking to do it myself. Unfortunately you have to take the front bumper cover off for the HID conversion, which looks like sort of a pain.
  • krey3krey3 Posts: 3
    I am sooooo frustrated with my 06 SRX. In Aug 2011 the timing chain broke. It took 5 months, going back and forth with the Dealer (Lehmers GMC in Concord CA) and GM Corporate about the repair and cost. Originally I was advised a new engine would be needed at a cost of $10,000! For months we went back and forth about the type of repair and cost. It was finally determined GM would pay 1/2. My out of pocket cost was $2300.

    I pick up my car on January 13, 2012. Yes, 5 months later. On February 14, 2012, 1 month and 1 day later, the engine light came on. OMG!!!!!!! What now????? I felt a slight loss in power, looked at the control panel and saw the engine light on. Today I will call Lehmers GMC in Concord to make an appointment.

    This is way more stress than I can handle!!!!!! Oh I failed to mention my beautiful panoramic sunroof fails to close!!!!

    I am convinced many of us Caddy Owners were sold LEMONS!!!y
  • I am sorry to read about how stressed you are as a result of the vehicle concerns you have with your SRX. If you were interested, we could get a Service Request set up with us which would allow us to get in contact with your dealership and stay with you through the process of getting these things resolved. Please send us an email to the address located in my Edmunds profile with more information (please include your name/Edmunds username, contact information, the last 8 digits of your VIN and current mileage, and the name of your involved dealership). My coworker Christina who answers incoming emails from the forum will advise you further.

    GM Customer Service
  • Wow, I wish I would have read these messages before purchasing an 04 srx last Tuesday... I had to take it back on Sat morning due to the "stability engaged" warning appearing and breaking while driving a few times already and on Thursday the "trans hot idle engine" warning came on and I had to get off the freeway for it to cool down. it has 69k miles on it and in immaculate condition and I thought I was getting a steal. However, after reading all of these comments and the warnings already appearing only after a couple of days of me having it, I'm sick!!!

    should have bought the Ford!!!
  • I've only had the car for 3 days and it's back at the dealer where I purchased it...All kind of warnings have appeared and they've had the car since last Saturday and all they can tell me is that they're waiting on Cadillac for a response. I used my last little money to purchase what I thought was a deal and now I don't even feel safe to ride my children in it for fear that I may lose control and something bad may happen. This is definitely a LEMON and I hate that I used basically my last to get this car now I still don't have a car and only after 3 days of having it! Is there anything I can do since it was purchased "AS IS"?
  • If we can follow up with your dealership on this, even just to find out more about what's going on with your vehicle, please send us an email with more information (include your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your dealership). It would also be helpful to include a link to this post as my coworker Christina answers incoming emails and would need to know a bit more of the context to the email.

    All the best,
    GM Customer Service
  • kim77kim77 Posts: 1
    I have owned several Cadillac and my 2011 SRX is by far the worst. The AC doesn't work, I took it in and they found nothing wrong. I will have is set to the coldest temp and it will blow out about 75 degrees. I also hate the blind spots in the front and the jerking it does. I CAN'T WAIT TO GET RID OF IT...
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Hello kim77,

    I'm sorry to read about your air conditioning not working very well. If we can follow up on your appointment with your dealership where they looked into this, please let us know by getting in touch via email: (include your name/Edmunds username, phone and address, last 8 of your VIN and current mileage, and the name of your involved dealership).

    All the best,
    GM Customer Service
  • ericzoomericzoom Posts: 213
    I would bring it in to a different service dealer.
    My 11' SRX A/C seems to work fine, and I live in S. Florida.
    The dealer can reflash the ATX to help deal with the jerking. It doesn't
    solve the problem completely, but at least makes it more tolerable.
  • gtm2gtm2 Posts: 3
    I purchased my 2011 srx in August and anytime the road is a little rough I hear a creaking sound. At first I could not locate it and it came and went, so there was no point in taking it to the dealer. This week I figured out it only happens when the sunroof is closed. Maybe the cadillac folks can answer this?
  • I am about to purchase a 2011 SRX from carmax. I used the vin number and called cadillac customer service. I asked them if there were any open re-calls on this specific vehicle. They told me that there was. The open re-call was for the panaramic moon roof needing work. She said it had with a seal leaking. This is probably your same problem. Call cadillac customer service, they can tell you if your SRX has the same open re-call. They said the fix was no charge just bring it in to the dealership.
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