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Exploding Sunroofs!

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  • terriehterrieh Posts: 8
    Ford did not care about my issue, nor did they compensate. I ended up having to file it on my insurance because. I'm like you...it's very unfair and very dangerous. They didn't seem to care. Mine is a 2013, only 7 months old.
  • I was driving to the coast today, August 7th, when out of nowhere I heard a loud explosion. I had my shade closed on my sunroof (thank goodness or I would have been pelted by glass) and I could hear the shards of glass flying off the roof of my car and down through the cracks of the shade. My car is 328xi, 2012 wagon, just a little over a year old. I was neither following a car nor was there a car in the opposite lane. Most surprisingly.....I had my LONGBOARD (surfboard) COVERING MOST OF MY SUNROOF! The board was attached with tie-downs to my Thule crossbars and was not touching the sunroof but was about three inches off of it. With my surfboard covering most of the sunroof HOW IN THE HECK DID IT SIMPLY EXPLODE? If this was a rock hit, how did a rock manage to get between the board and sunroof? I just dropped off the car after hours to the dealer, will be interesting to see if I can get this covered under warranty. At 37, I have been lucky to never have been in a car accident and this experience really startled me. Any advice would be greatly appreciated. Thanks!
  • I had this happen a few years ago with my 2009 335xi when it was in service only 5 months. It is a known property of tempered glass that in the manufacturing process nickel sulfide traces can be embedded in the glass. This is rare, but it happens enough to be recognized by the glass industry. Those undetectable traces cause spontaneous shattering. Google "spontaneous breakage of tempered glass", and you will find many references. One is at

    http://www.eckelt.at/en/downloads/produkte/spontaneous_breakage_of_fully_tempere- d_glass.pdf

    If you are interested in my experience with BMW, contact me off list at ajgrant@outlook.com . My settlement with them prevents me from public posting. That in itself speaks volumes.
  • When I posted, my email address was altered, and the "at" symbol is missing. If you want to contact me the address is ajgrant"at symbol"outlook.com. For some reason this text editor removes the symbols.
  • nottonotto Posts: 1
    My sunroof exploded on I-90 in Seattle yesterday afternoon. It's a 2010 with 43,000 miles, so I'm hoping it will be covered under my warranty. They say it's a rock that's the issue, but I don't think a rock could get going that fast in the vertical direction to break a sunroof. This professor agrees http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=8026317 so I'm going to keep talking with them about it.
  • That's a spam-prevention measure. That way, bots can't harvest email addresses posted here. We change it to an image of the "at" sign so it makes them get an invalid email error. Real humans tend to be able to figure it out. :)

    Need help navigating? kirstie_h@edmunds.com - or send a private message by clicking on my name.

  • dbbogeydbbogey Posts: 3
    Audi has been great about it - new roof and touch up the clear coat and I am on the road. In retrospect, after seeing the professor explain the physics of it all, I should have harassed MB about my wife's sunroof even though out of warranty. After some internet research, this appears to be more common in German Autos although not exclusive. (Hyuandai has issues) I am trying to tie together who supplies the sunroofs in Germany to the various makers. I suspect a common thread.
  • I was driving down the road yesterday and my sunroof exploded like a gun shot. No one was around us. Just exploded. We took it to the dealer and they said that glass wasnt covered under warranty. They are calling Chrysler to talk to them about it. They did give us a courtesy car but i hope that it will be covered by company as i see this has happened before.
  • I was driving to work,august 13th,The moonroof on my 2013 Nissan Teana j 32 exploded ,it sounded like a gunshot. Spontaneous glass breakage happened without any apparent reason and also it wasn’t a rock hit. Luckily the sunshade was closed and I didn’t injured but I was shocked. I took my car to the saipa central workshop1, Tehran ,Iran . They replaced the moonroof under the warranty. I profusely thank the manager of this company for the excellent service given to me , I also thankful for the cooaperation of nissan team of the saipa central workshop1.
  • Just had the same experience on my BMW 128i. Sunroof just exploded over me with nothing possible that could have hit it. Luckily, the visor was down so I was not injured. Since the warranty has expired, I'm pretty much out of luck and will just have to pay for all damages out of pocket. Still a frustrating thing to have happen. A sunroof shouldn't just shatter on its own and it will probably make me rethink my next car choice.
  • Last week while driving down the road, my moon roof exploded. My grandson was in the car with me. I had never heard of such a thing. I took my truck to the dealer who said they had never heard of such a thing and would put the glass on digital imaging. I filed a complaint with Ford customer care since my new truck is under warranty and then proceeded to file a complaint with NHTSA as well. On the NHTSA site, there are several complaints of the same experience I had. Ford finally has agreed to pay 1/2 of the cost of the roof, but no thank you. I am working to get a recall. I have also contacted Carlite Glass who is the manufacturer of all the glass for Ford. They of course told me they have not received any complaints or ever heard of an issue with exploding moon roofs. I let them know, they have just been made aware of the issue. I offered to send the links or forums that I had Googled with all the complaints, the contact person declined my offer. My service advisor at Ford acknowledged there was no evidence of an impact, which I had already told them and yet they want the customer to file an insurance claim. I explained to them, that is considered FRAUD since there was no impact! Please if you have had an issue, call and complain to the NHTSA and get the investigation going. I have already contacted my local news station as well. It is a safety issue not a monetary issue!!!
  • Last week while driving down the road, my moon roof exploded. My grandson was in the car with me. I had never heard of such a thing. I took my truck to the dealer who said they had never heard of such a thing and would put the glass on digital imaging. I filed a complaint with Ford customer care since my new truck is under warranty and then proceeded to file a complaint with NHTSA as well. On the NHTSA site, there are several complaints of the same experience I had. Ford finally has agreed to pay 1/2 of the cost of the roof, but no thank you. I am working to get a recall. I have also contacted Carlite Glass who is the manufacturer of all the glass for Ford. They of course told me they have not received any complaints or ever heard of an issue with exploding moon roofs. I let them know, they have just been made aware of the issue. I offered to send the links or forums that I had Googled with all the complaints, the contact person declined my offer. My service advisor at Ford acknowledged there was no evidence of an impact, which I had already told them and yet they want the customer to file an insurance claim. I explained to them, that is considered FRAUD since there was no impact! Please if you have had an issue, call and complain to the NHTSA and get the investigation going. I have already contacted my local news station as well. It is a safety issue not a monetary issue!!!
  • stevedebistevedebi LAPosts: 3,732
    "...My service advisor at Ford acknowledged there was no evidence of an impact, which I had already told them and yet they want the customer to file an insurance claim. I explained to them, that is considered FRAUD since there was no impact!..."

    If you honestly tell them what happened when you file the claim, it is not fraudulent. I don't know if they will pay - it would depend on the policy - but it is not fraud.
  • This just happened to me on Monday. I have a brand new 2013 Ford Edge Sport, was driving over a bridge and BAM, I hear what sounds like a gun shot. Look up to see my panoramic moonroof shattered. Pulled off the next exit and upon closer look all four sides of the roof were shattered to pieces while the center area was entirely cracked but still intact. Called Ford dealership right away, the Service Manager said he's never seen anything like it and took pics to send to FMC. FMC said nope, something definitely hit the glass, and the manager responded and told them absolutely nothing hit the glass. There is no impact crack anywhere and if something did hit the glass then there is no reason why all four sides of the glass would have shattered to pieces. Two days later and we are still waiting to hear if FMC is going to pay for it. Right now they're offering to pay for half, but no, I shouldn't be out any money for this. Like you said, this is a safety issue and I am disgusted that FMC would rather not pay out a couple grand to fix something, if even that much for them, than do the right thing for a customer. From what I understand, once it gets escalated to the Area Rep they usually back down and take care of it, but I shouldn't be fighting this hard. For the service manager to even be taking additional action on my behalf because HE is adamant nothing hit my moon roof speaks volumes. Outcome to be determined.
  • I sent you an email yesterday. But just to make sure I wanted to post an update that will hopefully benefit you. I fought with Ford for 8 long days on this one. Like you they offered to pay 1/2, I contacted Carlite who distributes the glass to Ford and got them on board. By offering to pay half they are taking some responsibility. Never the less, After emailing all the links concerning this problem to Ford , Carlite and NHTSA, I started getting some attention. I informed Ford that I would sue for the damages which included a rental while they were kicking the can around to see who was going to be responsible. I ended up paying for half and was contacted by Ford executive liaison a few days later. They are reimbursing me and said they are NOW going to check into this. I promise you one thing, THEY ALL ARE AWARE OF THIS NOW. I told them, No one at Ford can say they are not aware because I have made them all aware that this is a problem. Don't give up and don't give in!
  • Ford NEVER took responsibility when this happened to my 2013 Ford Escape. I fought them for over a week. I ended up having to put it on my insurance and the dealership picked up the deductible ONLY because I put up such a fight. I've had so many other problems with Ford and they do not care about the customer beyond the sale. Sad really. This will be my last Ford. Good luck in getting them to take responsibility for anything. I agree with the other poster...they are aware! They are just trying to swindle out!
  • Thanks! I am not giving up. I am writing a letter today and sending it with printout of all these posts from Ford owners along with some other research I've done. This is insane, and quite frankly, the worst customer service I've ever seen. Sorry, but I'm not purchasing a $44k vehicle and being brushed aside with what is a very serious safety issue. Glad it worked out for you!
  • I had the same situation with Toyota. They refused. I took the matter to arbitration. Toyota paid.
  • Purchased my new F350 Platinum series on July 21, 2013...today driving on a secondary highway with no vehicles close by, I heard a loud bang, just like a shotgun. I was talking with my husband on sync, both at the same time we said what the heck was that. I immediately noticed my sunroof was shattered! I called the dealership, she said she had never heard of that before and to come right in. upon entering the dealership the service gal immediately told me it was not covered and the bill is $1500.00. I explained there was no way a rock could have hit my vehicle unless one fell out of the sky. The dealership has since offered to pay half but we are not at all happy with that. I am going to report on NHTSA and see where we go from there.
  • I had a similar moon roof implosion in my 2013 Toyota Venza. I believe we are suffering from a design defect called a tension fracture. Anyway, please post your experience on the govts' website NHTSA. There have to be 10 reports of a problem before one exists. Also, please post pictures, etc. at Carcomplaint.com. You can also view my Venza moonroof shattered pictures at Carcomplaint.com.

    In my opinion, there is no way a rock can cause your moonroof to tear on the right and left sides, while the middle is still complete
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