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Exploding Sunroofs!

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  • Kirstie_HKirstie_H Posts: 10,822
    Hi denee246,
    There's no need to post the same response to multiple members. Those who are following this discussion will see your original response.

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  • Don't accept no for an answer, as I said before they are ALL aware of the problem. Let them know that your expenses are now becoming damages in the suit you will file. I have notified Carlite, Ford Customer Care and the NHTSA as well as my insurance company of the problem. It is becoming apparent by all the post, that Ford has instructed the dealers as well as the warranty company the acceptable response to give to its consumer. I am not sure of the other car companies, but this was the same response I got.
  • This has happened to my vehicles twice. One a 2008 Merc GL550 - wife was driving and boom. I was like the service guys and was dubious that nothing hit the roof even though my wife and daughter insisted nothing hit the car. We got it fixed and I paid - it was out of warranty. About 2-3 months ago I was driving my 2013 Audi A8L and the same thing happened driving down the interstate...it was like a cannon had gone off. Luckily both times the shade was closed. The only common thread was the weather...overcast, drizzling rain and humid with the A/C on cold inside. Apparently that is not a factor looking at these threads. Anyway - Audi fixed it with no fuss and was great about it...offered a car, etc. Much to my surprise, I get a recall notice on shattering sunroofs in the mail this week! I am checking to see if I got the right replacement but at least they are owning up to it. Looking back on it I should have pressed MB about it but suspect it would not have mattered. I believe there is a common thread with the glass suppliers.
  • Figured I would add our story in to the mix!

    My husband and I were in our 2013 Ford Focus ST this past Saturday, driving across Central Washington. It was a super windy day, with gusts up to 50 mph. We were driving across flatlands, laughing at all the tumbleweeds blowing across the road, when suddenly (just like I've read in previous comments) a loud POP over our heads scared us!! We looked up and were shocked to see our sun roof was completely shattered and the middle of it was gone!

    We pulled over and looked, thinking perhaps something hit us. But no. The glass was pushed slightly outward, as if air pressure just sucked it right out. Some glass blew in on us, but the majority of the glass was left somewhere on the highway behind us. We were absolutely dumbfounded.

    We still had a couple of hours left to drive. That sure was a long drive home.

    We figured it was a freak occurrence with bizarre air pressure due to the wind storm, etc. that exposed a weakness or flaw in the glass.

    We called our Ford dealer as we were heading home, and they sounded just as surprised as us. Our service tech assured us it would be covered under warranty. We'll see if he still says that when we go in this morning.

    Here is a picture of the damage: http://oi40.tinypic.com/oqkivm.jpg

    We also have video of it happening, as I just happened to be filming the crazy tumbleweeds racing across the highway. You don't see the explosion, but you sure hear it, and our subsequent reaction!
  • Exact same thing happened to me on my 2013 F250 King Ranch with 7,000 miles on it merging onto an interstate with no other cars around. All details nearly identical. I told ten or so friends about it and uncovered two other fords that it happened to when they were less and a year old. I brought all of this to Ford's attention, through all of there layers and was stonewalled. Any company can experience a defect, but it is all in how they handle it...Ford's policy is to run and hide. I am so angry that I am filing the same complaints you are. Additionally, I have purchased the URLs dontbuyaford.com and hozedbyford.com and plan to consolidate all of these different threads from across the internet into one spot that will hopefully expose this company for what they are.
  • I had the same thing happen with Toyota. I took them to arbitration and won. Do the same. Follow the procedure in your Ford owner manual to start the process. Don't have your insurance pay for it.
  • opt1opt1 Posts: 1
    I just had my Nissan Juke moonroof shatter. Unfortunately I was not in the car. I got in the car in the morning after a change in from warm to overnight cool weather (15-19 degree low). when I opened the slide cover, the entire glass was starred and bulging upward. Nissan dealership has "never heard of such a thing" to spontaneously occur. According to so many of the same occurrences, I beg to differ. Hopefully we can get some funds back, as it was almost 900.00 for the window/roof and an extra charge for labor so they could get the glass pieces from in-between the actual roof of the car. Sucks. But we will pursue the issue. Just got my car in May of this year :(
  • Friday Nov. 8 I was going to a fast food drive through, my vent was opened so I decided to close it and the entire glass shattered! I thought how strange so I made a comment to the people at the drive up window, and they looked and made some comments. I decided to close the visor! I called the dealership and they had an opening on Tuesday the 12th I said OK and hung up. It was OK until I got out of the car and shut the door, then the middle of the glass fell into the car and onto the visor ( thank god I closed it)! I called the dealership back and he told me to drop it off tomorrow and they would give me a car to use. The asst. mgr called me on Monday the 11 and asked what happened and I told him. The next day the asst. mgr called me back and said that they found a problem, it was a piece of paper that I wrote directions on 2 weeks prior that I use to put an address into the GPS. I was like what, a piece of paper?? So my questions started, and then I decided to go to the dealership to have them show me how the paper was. I didn't want to call them a liar, I did everything but. I told them I do not see how a piece of paper that was in the cubby in front of the shift level: flew up, past my head, folded up into a little square, got stuck in the closing mechanism for the vent and shattered the glass. I told them that that piece of paper was only folder in half once and then again in half, put into my pocket to program the GPS in the car. I said there is no way that piece of paper flew past my head at some point, folded 2 more times (basically the paper was folded in 16ths when they showed it to me / 1.5 inch by 1.5 inch) and got stuck in the mechanism, nor my wife or I ever saw it lodged when we looked up and it wasn't showing from outside of the car. No friggin way!! I told them again that I only folder that piece of paper twice, not 4 times, and I didn't see how it folder 2 more time in the mechanism! My feeling is for some reason Chrysler doesn't want to cover it and took that piece of paper folder it 2 more times and show it to me. There is NO logic to me that that could ever happen the way they explained it, and me or my wife never seeing the paper when we looked up. It has been cold in the Northeast so the windows have not been open in the car just the vent on occasions. This makes NO sense at all! I feel the glass was defective, but I cannot understand why when my car is under warranty they do not want to cover it! Absolutely ridiculous!!
  • Remember to file a complaint with the NHTSA. I not only filed a complaint, but called them as well.
  • Kirstie_HKirstie_H Posts: 10,822
    Wow. That has to be the most bizarre "blame" story I've seen in this discussion. There are a lot of instances of dealership service personnel blaming the incident on the owner dropping something on the sunroof, or something spontaneously falling from the sky onto the sunroof, but this is definitely the first "magic paper" excuse I've seen!

    It's a shame that either service personnel are blaming it on an outside force, or don't know about potential defects in glass.

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  • How did you add the picture? I'd like to post mine (2013 Venza) which clearly shows middle intact, but both sides shattered in a perfect "L" shape. My moon roof was open when it happened. How is a rock going to rip each side of your moon roof? No way. It is a stress fracture and I'll believe that until I go to my grave. The car companies are charging us a fortune and giving us substandard engineering. GRR
  • Hi, just had the same experience on my toyota tundra. Unfortunately, Toyota doesn't want to take any blame. Can you tell us a little more about the arbitration process?
  • They did not do anything for me until I started the arbitration process. I did this after my insurance company paid for the repair minus my $ 250 deductible. Toyota reimbursed me $ 250. I do not know if they paid the insurance company anything.

    To answer your question...follow the arbitration process in your Tundra owner manual, usually in the back of the manual.
    You submit a form and the third party will contact you. If Toyota does not relent (they did not in my case) the third party will arrange an arbitration meeting locally with you and Toyota. No need for legal representation. Just bring supporting documents, pictures, invoices for replacement glass...if it gets that far. After the third party set up an arbitration appointment Toyota contacted me and said they would reimburse me for my out of pocket expense of $ 250 as a good will gesture. They did shortly thereafter.

    I have not bought a Toyota since, in fact I just took delivery of a new Ford F 150 truck at $ 50,000 .

    I also have told my story to many others.

    Good luck !
  • I did not arbitrate, I just kept on calling Ford and Carlite Glass and kept a long list of email documentation. The lie is that "They have never heard of such a thing" I get a post at least once a week with the same story. I called NHTSA and also reported the incident as well as a written complaint. We did threaten to sue Ford and the dealer and that seemed to move the process forward. I received payment in full from Ford Warranty. Carlite Glass was very helpful in notifying Ford of the problem and actually acted as an advocate. I emailed all the links from this forum as well as all the complaints from NHTSA to Ford, The Ford dealer and Carlite. That way no one could say, "They have never heard of such a thing" You just have to be the squeaky wheel so to speak to get these people to take responsibility. If your insurance denies the claim because there was no impact, then guess who is responsible? I also notified my local media. Just stay at it and when you feel like giving up, keep going...
  • My moon roof exploded on my 2013 Chrysler 300. I just bought it in August and on November 4th this occurred. I was driving down the freeway and heard a loud explosion that I initially thought was a tire of mine or the person driving next to me until I saw my windows were up and the wind I heard was coming from above me. Looking in the review mirror I saw a piece of glass bigger than a two fists being blown back behind my rear glass window. My moonroof shade was closed and I could hear sounds of wind and glass falling onto it. I did not see any debris coming at me when this occurred. If my moonroof wasn't closed I would have been showered with glass. I pulled off at the nearest exit and called in to have an officer show up to file a report.

    I needed a rental car to continue my work day so I called my insurance company and gave them my report so they could have a rental car ready for me. My insurance company requested that I take my vehicle to their appraiser repair shop before I take it to my dealership AUTO NATION CHRYSLER. Their appraiser said it did not look like anything that debris would have caused and wrote up his appraisal at $2,213.13. He said it looked like something that would need to be covered by Chrysler or my dealership. I took that appraisal to my dealership. The dealership said they would need to review all of the damage and details before confirming if there would be any reimbursement for me. My deductible is $500. I needed to move forward so I agreed for them to take my vehicle for repair, grabbed my rental car and awaited daily for a response. After almost a week the dealership said they could not identify what caused the explosion so there would not be any warranty or reimbursement. Fast forward to 14 days later my vehicle was not yet ready and I was told that they broke my front windshield removing the moon roof from car to repair / replace adding $700 to my insurance company's cost. Finally 16 days later on 11/20 my vehicle was ready for pick up. I needed my vehicle back and my insurance company wouldn't cover a rental any further so I had to pay my $500 deductible so that I could have my vehicle back and be able to drive for work.

    I called Chrysler and they gave me two excuses for why I would not be reimbursed:
    1.) I got a 3rd party involved (my insurance company)
    2.) The dealership could not verify what caused the damage

    I will never drive with my moonroof shade open while the glass is closed. I have a wife and two little girls 3 and 9 months that if this happened again while they were in the car would be a catastrophe. I regret that I purchased the model with a moonroof. Being that there are so many people writing about these explosions, I would like to see something make it to the media the same way that SUV rollovers did years back ensuring that consumers knew of a great danger that could come until manufacturers paid more attention to the issue at hand.

    Does anyone have any suggestions for me?
    I have never sued anyone so that would be a new avenue for me.

    I saw that some on here did get reimbursed but I am assuming the collision report goes on the Car History report causing a loss in value as well as an increase in insurance premium as it is a claim. In my case it was more than glass as there was a lot of damage done to the rear paint on the vehicle.

    Any suggestions would be greatly appreciated!!
  • Follow the procedure for arbitration outlined in your owner's manual. I did and it got Toyota's attention.
  • jptdjptd Posts: 1

    Happened to me in NE Ohio - 2012 Mazda3 Hatchback sitting in driveway, not running, closed door and pop, moonroof glass bows upward and shatters out onto roof. it was -6F. Took pictures to show it was not outside impact - Dealer thought it would be covered, but warranty clerk denied it. Bob Berenak, Editor of Auto Glass Journal states that this is a "relatively easy repair" so husband will do it himself. He has an associates degree in automotive maintenance and experience in body shop, so I would not recommend this as a DIY project to others. But, we have no time to mess with the appeals/arbitration process. The part is costing way less (total $150) than a rental would if we were to wait for Mazda to maybe, possibly cover it in the end. Clearly the glass is not engineered and produced in a safe manner. **filed safety complaint with NHTSA - quick, easy to do on their website. ** lucky it did not happen on my highway drive to work. This is my first Mazda in 25 years - not feeling warm and fuzzy about it.

  • steverstever YooperlandPosts: 39,971

    Your car insurance may cover replacement.

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  • Mr_ShiftrightMr_Shiftright CaliforniaPosts: 44,404

    The sunroof on my MINI exploded on a level lonely rural road, not a tree in sight. It blew a huge hole in the center of the panoramic roof, and sent glass over the front and rear seats and down my shirt collar, too. I stopped in the next town, vacuumed it out in a car wash, shook my shirt out, then had to buy plastic and duct tape so as to get home safely.

    I had to claim it on insurance (out of warranty). You can't replace just the glass of course--you have to buy the entire "sunroof cassette"...and of course you have to drop the headliner and remove the seats.

    That was a $2800 repair.

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  • steverstever YooperlandPosts: 39,971

    "The National Highway Traffic Safety Administration said it has upgraded an investigation into 65,347 2011-'13 Kia Sorento crossovers after consumer complaints that the sunroof may spontaneously shatter.

    Federal safety regulators said there are 95 reports of shattered sunroofs. The number is based on complaints filed with NHTSA and those reported by Kia. There are 18 reports of minor cuts and scratches, but no crashes."

    Feds Upgrade Probe Into 2011-'13 Kia Sorento for Shattering Sunroofs

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