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Ford Escape Hybrid Nav System Questions

bratton1bratton1 Posts: 2
Hi folks -

I purchased a 2007 FEH with the Audiophile Navigation System and have had problems with it since day 1. It turns itself off intermittently and reboots - but the radio never shuts down. We have had the system replaced in its entirety twice, replaced two receivers, the antenna and the CD set. Nothing seems to work - and we're squarely in CA Lemon Law territory now (5 different work orders, 12 trips to the dealership, almost 30 days without the car since the end of August). The car itself is great, but the system cutting out intermittently is frustrating and distracting, to say the least, and I can't rely on it when driving - which is the reason I bought it in the first place!

Has anyone else ever had the problem? If so, how was it fixed? Ford Corporate is trying to repair the problem but has said that they won't replace the vehicle because the Nav System is considered a "Luxury Item." Please let me know what your experience has been - thanks!
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Comments

  • stevedebistevedebi LAPosts: 3,786
    "Has anyone else ever had the problem? If so, how was it fixed? Ford Corporate is trying to repair the problem but has said that they won't replace the vehicle because the Nav System is considered a "Luxury Item." Please let me know what your experience has been - thanks!"

    I would suggest contacting a lemon law attorney. I think the law says 30 days without the vehicle qualifies, and I haven't seen anything that indicates that "luxury items" are not included in that 30 days. Or just mention to Ford that you are going to pursue a lemon law case in CA and see what they do.

    Also, don't the HVAC controls go through the Nav display? I don't think anyone would consider A/C controls or heat controls to be a "luxury item".
  • bratton1bratton1 Posts: 2
    The HVAC doesn't go through the Nav display - it's a really kinda cheesy unit (my husband has a TOM TOM ONE and it's a much better system!).

    I stated to Ford that I was invoking the CA Lemon Law and that's when the whole back-and-forth with Ford Corporate started - they've had a tech out from their main office looking at it and he can't figure out what's wrong either.

    If we do decide to sue, we have a completely open-and-shut case - below are the three situations under which CA Lemon Law is applicable:

    ------------------------------

    1. The same nonconformity results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven and the nonconformity has been subject to repair two or more times by the manufacturer or its agents, and the buyer or lessee has at least once directly notified the manufacturer of the need for the repair of the nonconformity.

    2. The same nonconformity has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the nonconformity.

    3. The vehicle is out of service by reason of repair of nonconformities by the manufacturer or its agents for a cumulative total of more than 30 calendar days since delivery of the vehicle to the buyer. The 30-day limit shall be extended only if repairs cannot be performed due to conditions beyond the control of the manufacturer or its agents. The buyer shall be required to directly notify the manufacturer pursuant to paragraphs (1) and (2) only if the manufacturer has clearly and conspicuously disclosed to the buyer, with the warranty or the owner's manual, the provisions of this section and that of subdivision (d) of Section 1793.2, including the requirement that the buyer must notify the manufacturer directly pursuant to paragraphs (1) and (2). The notification, if required, shall be sent to the address, if any, specified clearly and conspicuously by the manufacturer in the warranty or owner's manual. This presumption shall be a rebuttable presumption affecting the burden of proof, and it may be asserted by the buyer in any civil action, including an action in small claims court, or other formal or informal proceeding.

    ------------------------------

    So we meet the second stipulation and will meet the third by the middle of next week. I can't see why they're fighting us on it.

    By the way, the dealership has been phenomenal. They're doing everything they can and they want to see it fixed just as much as we do. It's Ford Corporate (or Regional) who decides which cars get replaced, so their hands are tied. Thanks!
  • grover5grover5 Posts: 1
    Hi there,

    I purchased an 07 FEH last year and am also having problems with the NAV system. IT doesn't shut down but it constantly miscalculates where I am. I've had the unit replaced twice and a new antenna put on. Have you resolved your issue yet and if so what was the solution?

    Thanks
  • Hello,

    I recently started experiencing problems with the VNR navigational system in my 2005 FEH. When the system boots up, it starts with the correct location. However, as I drive, the system falls further and further behind my actual position (ie. It reports that I'm four blocks back on the map and haven't even turned left yet.) Has anyone experienced this problem?

    My first impression is that the navigator is not updating its position using the GPS often enough. It queries the GPS for the initial location and then estimates the current position based on heading and speed. There's a function in the system menu to "Adjust vehicle location." However, once I adjust the location manually, the navigation just falls behind again.

    If the problem is a failed GPS, why does it give me my initial correct location? If it's the nav computer, what's the failure rate on these things? Can I assume that the FEH VNR system simply reports information - that it isn't responsible for anything to do with running the vehicle? I don't have to worry about other problems that might result from this VNR computer failure? If so, I'll just stick with my Tom Tom that I bought for another vehicle.

    Thanks,
    John.
  • ALL,

    My Navigation system works wonderfully, but my Disk 1 (Pacific NW - Utah), has become damaged.

    Does anyone know where I can get a replacement CD rather than pay Ford $200 for the WHOLE pack.

    I strongly doubt I will drive my vehicle anywhere but on this disk and California.

    I would be willing to trade ANY of the other Navigation CDs with anyone rather than pay the money for a pack of ALL the CDs.

    Please contact me via this forum if you are interested in a swap.

    Thanks,
    Jeff
  • When I bought my FEH, it had been a lease or a demo as it had 12,000 miles on it. They could not find the original set of discs so they copied a set and gave them to me. I later found the originals tucked in the spare tire compartment. You are welcome to whatever you need.

    Brad
  • PF_FlyerPF_Flyer Pennsylvania Furnace, PAPosts: 5,854
    One important key to a successful, vibrant online community is having the conversation take place where everyone can benefit from the questions and answers. Therefore, we highly discourage "email me" requests within a post. As we like to have the discussion in the Forums, these posts will be removed. An email exchange of answers deprives the community of valuable information. Including your email address in posts also risks your security by exposing it to those who will use it maliciously.

    If you would like your address available to other registered members, click on 'Preferences' and mark your email address 'public'. Then if another member wants to contact you via email they can do so simply by clicking on your username. Only registered CarSpace forums members will have access to your email addy this way. Much safer than leaving it out there for a spammer to find it!

    Hope everyone had a great Thanksgiving!

    MODERATOR
    Need help navigating? pf_flyer@edmunds.com - or send a private message by clicking on my name.
    Share your vehicle reviews

  • OK, I tried to leave you an email addy to get your mailing info to me. However, that seems to be against the rules here. So, I have attempted to make my email address public to forum members. So far, it hasn't taken. If it does clear up and start working, email me through my profile and I will send it to you. Your email address is private, so I can't contact you.Sheesh, I never thought giving something away could be this difficult.
  • PF_FlyerPF_Flyer Pennsylvania Furnace, PAPosts: 5,854
    To make your email addy in your profile "public", click on the Forums Preferences link in the Forums Tools section at the top right of any forums page. In the Email Settings section you'll see a link to change the privacy settings for your email addy.

    If this doesn't seem to work, please be sure to let me know so we can track down the problem, thanks!

    MODERATOR
    Need help navigating? pf_flyer@edmunds.com - or send a private message by clicking on my name.
    Share your vehicle reviews

  • Brad,

    I e-mailed you at the e-mail addy you left. Maybe check your spam folder. If I don't know someone, it often goes there.

    My e-mail address should be public now also, not sure if mine took either.

    Thanks again,
    Jeff
  • Hi All

    Looking for someone on the East Coast who wishes to trade any one of my East Coast CDs for a California CD. Mine is damaged and I don't wish to pay $200 to Ford for an entire new set. Don't plan to take this car back East so figure I can afford to give up one.

    Thanks for any help,
    parkay1
  • Are you willing to trade any East Coast Ford Escape NavTech CD for the California CD (I'm looking for a new Cal. CD)?
  • awdwagonawdwagon Posts: 3
    Hi,

    My midatlantic disc is ruined. Would like to buy one or trade for another disc in my set. Any help is appreciated. Thanks.
  • awdwagonawdwagon Posts: 3
    Yes, I'll trade California for Midatlantic.
  • mshirmanmshirman Posts: 2
    love to i really need an East Coast CD, are you still looking if so we can trade right away,thanks
  • mshirmanmshirman Posts: 2
    would you have an East Coast CD willing to trade?
  • awdwagonawdwagon Posts: 3
    no, I am looking for a midatlantic cd too
  • jojo26jojo26 Posts: 1
    FYI

    I did see where there is a full set of 12 on ebay... don't know if they will work on the FEH or not, but I think they would... I think version 3 though and the newest are version 4...
  • lkammlkamm Posts: 3
    We just purchased a 2005 Ford Escape Htbrid with the Navigation but there were no Navigation Discs.
    Ford advised NAVTEQ.com but they no longer support Ford NAV and advised to go to Ford Parts. I went back to Ford and they advised me to go to EBAY.

    Does anyone out there know where we may get a copy of these discs? :confuse:
  • lkammlkamm Posts: 3
    The new disc from ford would not load. We thought it may be the wrong version.
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