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GMC Acadia Problems and Repairs

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  • Caron, My VIN number is 1gkev33748j206286.
    I thought i posted this the other night but I don't see it out there.
    Steve B.
  • rbahnsenrbahnsen Posts: 29
    Caron,
    THNAK YOU SO MUCH FOR ALL YOUR EFFORTS!!!
    GMC came through after about a month of researching and negotiations with the dealership and agreed to reimburse me 100% of the 2600.00 dollars it cost to repair the timing chains. (let's hope it does not take long and I do get back the 100% as promised)
    I just got my Acadia back yesterday so I hope this solves all the problems, but like I told Scott "my" District Specialist if my Service Battery Charging System light comes on again he will be the first to know along with you..
    Again, Thanks for keeping an eye on my case and helping me out, because I truly was ready to trade my car in on a new For Explorer and never look at another GMC car again so I am so glad GMC reconsidered and came to the right decision to stand behind the Acadia afterall.
    Have a great day
    Rachel Bahnsen
  • Caron, I apologize for the delayed response. Halfway to the dealership (Village GMC in Naperville, IL) the power steering started working again. The dealership was concerned and responsive; however, there was nothing they could do because the computer showed no problems and with the problem no longer occurring they couldn't do anything. They did offer to give us a rental car and said they would keep our car as long as we wanted to see if the problem occurred again but we elected not to go that route. So, the problem occurred on April 24, 2010 and lasted about 24 hours and it hasn't occurred again. Thank you for your follow up. Respectfully, Michelle
  • gmcustsvcgmcustsvc Posts: 4,108
    Michelle,

    Thank you for the update. Please keep me posted if you have any further issues with the vehicle.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    Steve B.,

    Thank you sending the VIN. I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • m0mzillam0mzilla Posts: 10
    My 2010 Acadia only has 18k miles and is in the shop for the second time because the AC makes a grinding noise and looses cool air. (A "common issue with this model" according to the dealership mechanic). I live in AZ, so this is clearly an major problem. In addition, it's riding really rough lately (feels like I'm driving on a grated road) and they say there might be a problem with the wheel bearings. Wow - I paid $40k for a new car so it wouldn't be in the shop! Now I'm driving a Chevy HHR (rental) and wondering if buying American wasn't a huge mistake. I love my Acadia - if it would only run correctly!
  • gmcustsvcgmcustsvc Posts: 4,108
    m0mzilla,

    I apologize for the problems you are experiencing with your new vehicle. Please keep us posted when the issues have been taken care of. If you have any questions or concerns please feel free to contact us directly.

    Thank you,
    Caron, GM Customer Service
  • m0mzillam0mzilla Posts: 10
    Thanks, Caron. So, one overnight rental while my GMC is in the shop has turned into 3 nights/4 days! I do appreciate that the crew at the dealership is working diligently to solve my problem, but I must say I don't love paying a hefty car payment to drive around a dingy rental for a week. Makes me think why I bother paying for a pricey car in the first place.

    The diagnosis is something about my front wheel hub assembly and a leak in my A/C coil, which requires removing my entire dash. Again, the problem is being addressed and hopefully corrected at no cost due to warrantee coverage. However, I must admit, I expected more from my new car and am certainly worried about what to expect in the future. I don't have a lot of faith that I'll be driving this car for the long haul. Sigh.
  • m0mzillam0mzilla Posts: 10
    STILL don't have my car back! It's Friday afternoon - Memorial Weekend and they're "hoping" they can get it to me late this afternoon. Completely unacceptable that I paid over $40k for a car and I can't take it for a Memorial Weekend roadtrip. I'm trapped at home and worse, I'm having to work LATE in order to stay in the area to get my car. I live on the other side of town and would otherwise have to drive back here in Friday rush hour traffic. This is beyond inconvienent and, so far, no one has gone out of their way at the dealership to apologize.

    I think the easiest fix would have been to provide me with a loaner/rental car that was the equivalent of my car. Instead, I was given a stripped down little HHR and there seems to be little concern on what my vehicle needs might be in the meantime. Third row seating? Nope. Satelite radio? Navigation? Rearview camera? Nope. Seems like the simple gesture of putting me in a comperable vehicle (or even an upgrade) would have gone a long way in appeasing me as a customer. But instead - I'm treated like I should be lucky that they're fixing my car's problem. #Fail
  • ktriektrie Posts: 15
    Well I took my 2008 Acadia SLT2 into the dealership 2 weeks ago and complained that the transmission felt like it was slipping gears. Two hours later they informed me nothing was wrong. Well just 30 minutes ago, on the way home from church of all places, the tranmission went from 6th gear to 2nd gear, on the highway, then jumped up to 4th and the engine light came on. After pulling over, turning off the vehicle and then restarting it, I discovered that the reverse gear no longer existed. I was able to slowly creep home with my 2 year old in the back with only 2 or 3 gears. Thankfully church is not far from home.

    Thank you GMC for the worst vehicle I have ever purchased. I know people who owned Pintos back in the 70s who had less to complain about. This is the latest in a long list of issues that began to occur just weeks after I purchased this vehicle brand new in '08. I had really hoped the problems were resolved after nearly 3 years but I now see that the problems are too plentiful to ever resolve and I am stuck with a lemon. GMC has knowingly robbed every consumer who purchased this piece of crap.
  • cindy60cindy60 Posts: 9
    My Acadia only has 40,000 miles on it and the power steering rack and/or pump is leaking. I can't get it in until thursday and it is just sitting there because I don't want to drive it. Isn't this way too soon to have this problem? Is there a recall I'm not aware of?
    Also, before my warranty ran out a few months ago I asked them to check the steering because of the noise I was hearing they found nothing wrong. I asked them to check it again and still said nothing is wrong. Now, depending on what they end up replacing I will spend between $1000 and $2000 when it should have been found and fixed months ago.
    I've already been through the nightmare of the leaking sunroof which took them weeks to figure out. I'm not looking forward to this nightmare
  • nmydstnmydst Posts: 30
    This time when they cleaned my headliner they didn't use the same product as before. They used a foaming product that doesn't sink into the fabric too deep and it didn't leave a ring. We have a good service department manager. The windshield looks great. They were supposed to have ordered a new part for the driver's door that goes behind the handle. They've taken the panel down so many times that the clip had fracture bends and was sitting loose in it's spot. Well no one knew where this piece was. So the manager ended up taking one off of a new car off the lot. Well for some reason it just floated in the door not sitting right. Then the manager noticed that my door panel didn't look quite right either from being taken off so many times, so he ended up putting an order in for a new door panel for my car. This is the kind of service I like about my dealer ship.
  • nmydstnmydst Posts: 30
    Our buyback was actually started through our service department manager who called the area rep. Since the dealership could not find the source of the problem and agreed that it was a safety issue, they themselves drove the car and it happened to them (the manager actually refused to let anyone drive the car after that and gave us one of theirs to drive). After he called the rep they sent down someone to take one last look at it and he could not find anything except some grounds. My car was torn up in side. So this proved that the problem was unfixable and the car was unsafe. We only drove the car for less then 5monthes. The rep came to talk to us at the dealership and the only thing on their side that could be done is buy it back. We don't have a lemon law. We got lucky with our manager and a great rep. We didn't lose any money on our car. We actually made a little and we were told that normally you'd have to pick from what's on the lot or in your area. We wanted the same vehicle with the same options. They agreed to look out of state for it. They couldn't find it. So our rep let us order a new 2011 which gave us room to add stuff if we wanted and they paid for a rental while we waited which was from June to August. We basically didn't DO anything besides stand firm on what we wanted and knew that it was a safety issue. We had all documentations, and I kept track of all phone calls of who I talked to and what it was about. Good luck!
  • gmcustsvcgmcustsvc Posts: 4,108
    m0mzilla,

    Thank you for the update. I apologize and understand your frustrations. Please continue to keep me posted when the issue has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    ktrie,

    I would like to set up a case with GM Customer Assistance. In order to set up the case I will need your complete contact information (including full name, mailing address and phone number), VIN, current mileage and involved dealership sent to me in an email. Also, could you please provide a brief description of the problems you are experiencing?

    Thank you,
    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,108
    cindy60,

    I apologize for the problems you are experiencing with your vehicle. I would be happy to check to see if your vehicle has a recall. Please email me your VIN. Also, please keep us posted in regards to your appointment on Thursday.

    Thank you,
    Caron, GM Customer Service
  • Cindy, mine was replaced with less than 30,000 miles. It was making noise as well. The dealership informed me there was a Technical Service Bulletin (TSB) issued in regards to the power steering pump. That was in January of this year. The dealership replaced mine but it was still under warranty so I'm not sure if it was because I was under warranty or if they were doing me a favor. The dealer has treated me very well. They replaced my rack and pinion at the same time because the rubber boots had split on both ends. Mine is a 2008 so I'm not sure if the TSB applies to 2007. Good luck.
  • djatarkdjatark Posts: 2
    I have had my power steering rack replaced 3 times in my 2007. A couple of weeks ago I lost all steering in the car and they then put flaps under the car to cover the power steering belt so it wouldn't get wet. I love my Acadia, but am really afraid it is going to kill me one day.
  • gmcustsvcgmcustsvc Posts: 4,108
    djatark,

    I apologize for the problems you are experiencing with your vehicle. Did you have the power steering rack replaced at a GM dealership?

    Thank you,
    Caron, GM Customer Service
  • cindy60cindy60 Posts: 9
    Well that scares the crap out of me!! I love my Acadia too but it does feel like the 2007 is a lemon
  • cindy60cindy60 Posts: 9
    Caron, I personally did not go to dealer bc it wld take a wk before they cld look at it another wk or two to get parts. My local Bridgetown who discovered the leak, had the part the nxt day and ready to roll the nxt.
  • khankerkhanker Posts: 9
    I have been reading these complaints and have experienced pretty much every one of the things I have read...the latest being rain water literally leaking in both sides of the car completely soaking our floor mats and dripping on our feet! This took place 4 days after totally having to replace the transmission... it went out in the middle of a busy street with my 2 small children in the car! We had a leak in the master cylinder, had to replace the steering unit and it still squeaks when you turn it. I have the popping noise under the gas pedal, have had multiple mini repairs (seatbelt fray, air bag light, panels coming off, leaks, replace adaptor etc). We are done! We have a claim filed with GM but an still waiting for a call back. We have serious concerns about the safety of the car and want to sell it back. Any help would be appreciated. It is a 2008 and there are about 46,000 miles on it.
  • obyoneobyone Posts: 8,065
    Do you have documentation of these problems being worked on during the 3/36 factory warranty period? After 4 years of ownership it would be difficult to find any type of recourse. You may have a better idea after consulting with an attorney as to what your options might be.
  • khankerkhanker Posts: 9
    Yes I have documentation of the problems and almost all occurred during the 3/36 warranty, except the master cylinder leak which GM paid for the part and a chunk of labor as a concession since they couldn't explain why it happened to a relatively new car just outside of warranty. The transmission was covered under the 100,000 powertrain warranty and we are still waiting to hear on the sunroof leaks, thumping sound and steering unit which has already been replaced once under their warranty! They said the sunroof leak was caused b/c we park our car under a tree and the leaves clogged it. Well my family has lived in our home for 20plus years and all of our cars had sunroofs and we've never had water literally seaping into our car through the panels b/c of leaves! If that was the case our entire town would have leaks since we live in a heavily tree-lined area. So frustrating... particularly bc we bought the car when our 3rd child was born bc we wanted something reliable and I have spent more time in the shop and with rental cars these last 3 years than I have my entire driving career. And such a pain with small children... not to mention the safety factors. I am hoping to hear from our district manager soon but if not am going to consult an attorney because we have been more than patient, and have always fufilled our part of maintaining the vehicle and bringing it in for the recalls. We just want a fair deal to get something more reliable, especially since we paid so much for the car to begin with.
  • This is my customer service #...71-919156064....I was hoping this would've been resolved by now. We have sent a email to GM on results of the oil sample recently taken. Can email if needed.
  • gmcustsvcgmcustsvc Posts: 4,108
    khanker,

    I apologize for the problems you are experiencing with your vehicle. By chance, have you spoken with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • acadia4meacadia4me Posts: 7
    I bought a 2011 GMC Acadia SLT2 AWD at the beginning of September 2010. By the end of the month after putting 1000 miles on it I had it into the dealership because of the abysmal gas mileage. At the time I was getting 9 miles in city, and a WHOPPING 14mpg on the highway in a vehicle rated for 16/24. The dealership initially refused to even look at the car stating that it was still in break in. Come back at 5000 miles. They eventually hooked it up to the computer and pronoucned all the trims were in specs nothing wrong with the car. How in the world could a car getting barely above half the EPA ratings have nothing wrong with it?? But for now... I will drive it some more. Come January after putting those 5000 miles on I was now up to averaging 11mpg city and still 14mpg on the highway still a far cry from the 16/24. Once again they looked at the car and said nothing was wrong with it. I spoke to the service manager, warranty manager, and dealership manager. Their conclusion? Some cars take longer to break in, give it up to 10k miles. Then they agreed to do a fuel consumption test when a loaner was available. Apparently that never happened...

    Now at over 11,000 miles I am seeing 12 in city, and even once managed a 16, and 18mpg trip on the highway with cruise control (as usual on a FLAT, no stopping trip). My lifetime average in this vehicle is 14.4MPG including many, many roadtrips with nothing more than myself, a weekend bag, and 60lbs worth of passengers other than myself. I again took the car to the dealership this morning and was told there is nothing wrong with the car. It must be my driving.

    I am not an aggressive driver. I have driven new cars before this one including 2 Jeeps, and a Toyota and have never in the life of the vehicles (sold at 14, 11, and 7 years) EVER gotten more then 1-2MPG off sticker and on 2 out of the 3 got sticker mileage until late in their lives.

    There is something wrong with THIS PARTICULAR vehicle. And GMC doesn't seem the lest bit interested in doing anything about it.

    It's heartbreaking because I love every single other thing about this vehicle...
  • marcwaynemarcwayne Posts: 1
    I currently own a 2010 GMC Acadia which has 27K miles. I have taken the car into the 2 dealerships now 5 times over the 20 months for a constant squeak in the brakes that started around 13K miles. The brake noise happens the moment you drive out of the garage until you get to your destination. The first 3 trips to the dealer I was told it was due to dust in the brakes, the way I drive and other driving conditions. Finally the 4th trip to the dealership (after contacting GMC Customer Assistance) they found cracks in the front pads and replaced them and one of the rotors had grooves in it (which they refaced). Within a month the problem came back so I took into the dealerships again where I was told that there was nothing wrong with it.

    Since then I have had subsequent conversations with GMC Customer Assistance and a supervisor who basically told me that since nothing performance wise is wrong with the brakes there is nothing that they can do about. Even when posed with the question that if you had 5 things in your car squeaking constantly, but performed fine, you would tell the customer to live with it. I asked for a factory technician or someone else to take a look at or any other departments I could talk to about this issue and they basically told me they were the last line for the customer to go to and that I would have to live with the squeak. I also asked about different types of brake pads and they told me that would be at my expense, which I refuse at this point.

    This squeak is absolutely annoying and is driving my wife insane and I know there is something wrong because the brakes should not be doing this all the time. Besides this issue I have had the rack & pinion replaced 2 times, issues with my HVAC, FOBs, Seat Belt Recall, and the buttons on the radio and AC are wearing off.

    At this point I am at wits end because this car only has 27K miles on it and we still have the brake issue and the list of other problems. What is going to happen next?

    I am looking for advice on how to handle this because I am absolutely getting no help from GMC. I am thinking of filing a complaint with California Department of Consumer Affairs, but other than that I am not sure on what recourse I have in this situation.

    Please HELP!
  • khankerkhanker Posts: 9
    edited June 2011
    Caron,
    Yes I have spoken with them. Supposedly at this point the district manager is in discussions with the dealer. The case number is 71-954-324-319. I'd appreciate you looking into it as well and any help you could offer.
    Thanks,
    Kim Hanker
  • gmcustsvcgmcustsvc Posts: 4,108
    acadia4me,
    I apologize for your concerns. Have you spoke with Customer Assistance reguardign your concerns?
    Christina
    GM Customer Service
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