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GMC Acadia Problems and Repairs

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Comments

  • eschwingeschwing Posts: 1
    Can you look into mine too. 2008 Acadia, VIN 1gker13798j268999, we have been dealing with PS problems for years, 1 dealership changed the rack system and purged the PS pump twice, BTW, It still whines when making turns. Whenever my wife drives through and type of puddle we lose power steering and the car almost kills. She is going to get hit one day or wreck. We brought it to another dealership and they cannot reproduce it but when I sprayed a little water under the car it did it for me. It seems they didn't even try to look at the problem. The Car was almost out of Warranty so I assume they just figured they would wait up out. Water pump was also replaced last year, still have to fill the reservoir every 2 weeks because it dries out. We also have the stinky A/C smell, Car idles rough at times, Dealership told us they couldn't figure it out without a trouble code showing. I also own a 2010 Silverado, But we are not happy GM customers with all these issues.
  • khankerkhanker Posts: 9
    This is just a follow up as to whats happened with our 2008 Acadia. After a few back and forths with GM, they decided to give us $2000 towards a different car. We were definitely NOT going to get another Acadia after all of the problems... so we ended up trading it in for the Yukon XL and what a difference! There is no hum from the steering, no thumping under the gas pedal, no stalls and no leaks! It drives so much smoother. I really liked the size of the Acadia, but am so GLAD to be out of it! It was such a horrible experience... but hopefully our faith in GM will be restored this time around.
  • gmcustsvcgmcustsvc Posts: 4,168
    edited August 2011
    eschwing,
    Can you please email me directly with your VIN, current mileage, and contact information? I look forward to your response.
    Christina
    GM Customer Service
  • Our dealership took care of steering problem. My husband and I are very annoyed at having to pay an outrageous sum to the dealership to get a bulb replaced because it is inaccessible to even the most capable of men. 2nd one just a few weeks ago. Really? Made appointment for this week for transmission noise. We'll see how that turns out!
  • hjammerhjammer Posts: 1
    My wife and I purchased a 2007 Acadia that was a factory repurchase due to a water leak issue through the sunroof. That issue was not actually resolved when we purchased the car, but the local dealership was eventually able to resolve it. We have also had the radio replaced 3 times due to the sound completely disappearing, we had the car in the shop for the "standard" timing issue with the newly redesigned parts. Just a month ago I had the car towed in because the transmission completely failed. The dealer told us that this was a common problem I actually found a TSB on it. Now at just under 70k miles we have been told that the power steering pump is bad, this is also a "known problem" and the solution is a "redsigned part" because there were so many problems but this is not a warranty or recall service issue.

    I've seen several other posts about power steering issues and wanted to find out if everyone has gotten the same story? It seems crazy to me that the dealership would say this is a known issue and they have redesigned the part because it was such a big issue and that its not covered?

    We really LOVE our Acadia, even with the problems we've had but I am getting tired of going back to the shop all the time for things that GM KNOWs are big problems. Anybody else have experience with this or anybody from GM have any comments on why this is a "known issue" with a redesigned part and its not a covered repair?
  • gmcustsvcgmcustsvc Posts: 4,168
    kilroybeach,

    I apologize for the problems you are experiencing with the transmission. Please keep me posted on any information from the dealership. If you have any questions or concerns please feel free to contact us directly.

    Thank you,
    Caron, GM Customer Service
  • I would like to add that we love the Acadia. Live in North Idaho and have treacherous winter driving conditions. It is the most comfortable, stable vehicle I have driven and I don't hesitate to put my family in this vehicle.
  • I have a similar problem with a 2009. Our snowflake light doesn't go off, but the compressor stops. Intermittent problem. Have taken it to dealer 2-3 times, but every time, the compressor starts working before we get there. VERY FRUSTRATING!
  • gmcustsvcgmcustsvc Posts: 4,168
    cottongwen,

    I apologize for the problems you are experiencing with your vehicle. Please keep us posted when the dealership is able to duplicate the problem.

    Thank you,
    Caron, GM Customer Service
  • We are setting it up for service, but are already being told the computer turns the recirculating feature on/off automatically depending on the humidity in the condensor.

    Is the recorder for getting the codes from the vehicle? The complaint is that the problem is intermittent, so if we could 'borrow' one for a few days it should catch the code, if that is what you are talking about.

    Thanks,

    Doug
  • obyoneobyone Posts: 8,065
    The recorder has to be installed by the dealer to record "events" in real time. The problem with soft codes is that they get reset every time you start the vehicle and thus the need for the recorder.
  • My Vin # is 1GKER13737J162935. I finally had the stearing problem repaired at the GMC dealer because it was becoming a safety issue. I should feel safe in my vehicle and I certainly did not. I could NOT turn my Acadia into the grocery store parking lot without breaking a sweat! I was told by the mechanic that a vehicle this new should not experience these stearing problems. The dealership told me they did notice many Acadias were experiencing similar issues, but was also told "GMC must have figured out the problem because the newer models did not have that problem" Oh... by the way, I was charged about $55 to change the front bulb of my Acadia. I took my own bulb thinking I could save some cash...WRONG! The dealership told me they needed to remove the tire in order to change the bulb so I was going to be charged for 1/2 hour of labor!!! What a dissapointing vehicle...
  • gmcustsvcgmcustsvc Posts: 4,168
    lupe_r49,
    I am happy to hear that your concerns have been resolved. I see that you have already spoken with GM Customer Assistance. If would like to email me directly I would be happy to discuss this with you. I look forward to your email.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,168
    dlanders,
    The recorder is something the dealer will install. They will be able to explain how it works and exactly what it does. Please keep me updated on your situation. Feel free to email me as well. We can set up a case with GM Customer Assistance. This will serve two purposes. 1st it will report your specific concerns to GM as well as there will be an agent that keeps in contact with you and the dealer to make sure that your concerns are resolved. If you would like to take this course of action please email me with your complete contact information, VIN, current mileage, and involved dealer. I look forward to your response.
    Christina
    GM Customer Service
  • donl1donl1 Posts: 109
    If you go to YouTube and type in "GMC Acadia headlight bulb" there is a short clip on how to change the bulb if you wanted to do it yourself.
  • I own an 08 SLT-2 Acadia and it has about 50,000miles on it. It has been a great vehicle :D but lately my wife and I have been noticing that the steering is about as tight as it is going down the highway at 70mph as it is turning into the driveway. It's like breaking a sweat to turn into the grocery store parking lot. I'm afraid to take into the GM dealer because I don't know how much they will charge me, especially if they say "we could not replicate the problem as described".
    Has anyone else experience any problems as such? :confuse:
  • I have experienced difficulty in turning my 08 SLT-2 Acadia at low speeds. Although I have not taken it into the dealer because I'm scared of what they might possibly come up with to charge me for...
  • gmcustsvcgmcustsvc Posts: 4,168
    chadfromftown,

    I apologize for the problems you are experiencing with your Acadia. Please keep me posted when you have taken the vehicle in to be diagnosed.

    Thank you,
    Caron, GM Customer Service
  • I had the same issue with my 2008 Acadia - difficult turning at low speeds. The dealer diagnosed the problem and determined the steering rack needed to be replaced for a cost of $1100. I was also informed that it is not covered by the warrantly so will probably go get an estimate from an independent repair shop.
  • vjayvjay Posts: 2
    I bought a 2010 acadia and had the steering rack replaced and now the transmission slips. On any kind of hill I put the stick shift from park to drive and it doesnt catch it simply rolls mmmmmm
  • vjayvjay Posts: 2
    I have a 2010 Acadia and when I go from PARK to Drive the vehicle rolls back , the transmission doesnt engage anyone experience this symptom? The tech told me it was normal due to a torque converter thats installed for fuel economy??
  • gmcustsvcgmcustsvc Posts: 4,168
    vjay,
    I apologize for your frustrations. Have you spoken with the dealer in which you had this replaced? Please email me with your VIN? I look forward to your response.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,168
    4baseball,

    I completely understand. Please keep me posted when the problem has been taken care of.

    Thank you,
    Caron, GM Customer Service
  • They all do that. I have had 2.
  • There is a way to get to the bulp through the wheel well. My dealer charges $25 plus the price of thb bulb. Your dealer is ripping you off.
  • Hi, I've had similar issues with my 2008 Acadia. I've had to pay $127 for them to replace a stupid headlight bulb because it's so complicated to change and takes an hour or more. The bulb itself costs $17 the rest is labor. I've also experienced steering issues. I've almost gotten into 3 accidents because my steering freezes up on me on occasion. I brought it to the dealer 2 weeks ago to be fixed, they replaced the gears and steering fluid pump and all lines involved... it's still having an issue. I brought it back today and I'm told that there is a "bulletin" out - not a recall because not enough people are complaining about it. GMC is aware of the problem but my manufacturer's warranty is no longer valid and my extended warranty won't cover the cost to fix it because everything is "working as it should." REALLY? Then why have me and my 2 kids almost been t-boned when my car won't turn in the rain? I'm told that the I have to get new liners for my wheel wells and some protective shield that is considered an "add-on" so it won't be covered by extended warranty. I will never buy another GMC... nothing but problems.
  • gmcustsvcgmcustsvc Posts: 4,168
    masona19,

    I apologize for the problems you are experiencing with your vehicle. Could you please email me your VIN? I would like to look further into your situation.

    Thank you,
    Caron, GM Customer Service
  • check2check2 Posts: 1
    Purchased an acacia about 2 months ago, and for the past couple of weeks, I've had the stabltrack /brake light on and the check gauges light comes on even though I had enough gas. I made a note to take the car to the dealer in the morning for the stabltrack issue. But to my surprise I attempted to start my car to leave work and would you know it. IT WILL NOT START!. waiting for a tow truck now to tow to the dealer. What have I got myself into?????
  • I had my 2008 Acadia at the shop yesterday to get the steering fixed - it was randomly binding up. The dealer claimed it was the steering rack and pinion which was replaced but the problem still exists and they are not sure what the problem is. They need to keep the vehicle for another two days for further diagnosis.
  • sher70sher70 Posts: 1
    My husband and I just bought a 2008 Acadia yesterday and after reading these reviews I'm getting kind of nervous. I have to say though, yesterday we had torrential downpours and the sunroof didn't leak. Does anyone know if GMC takes care of customers who have bought used cars? Our car has 40,000 miles on it so it still has some time left on its warranty. I'm now wondering if we should purchase an extended warranty on it.
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