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GMC Acadia Problems and Repairs

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  • Okay, just spent about 20 minutes on the phone with the dealer service manager. As expected, they cannot replicate the problem. However, I did appreciate his honesty. He told me he did not consider my car fixed, even though he cannot get it to go into the fault codes again and it is presently working fine at this time. He did tell me they had a scanner on it for days and did go over the location of every electrical circuit and wiring harness with GMC engineering to see if a short developed anywhere but nothing was located. I can't wait to go pick it up tomorrow morning because I'm sure the $$$ is going to be obscene!!!
    Who wants to take bets on the problem coming back next week when I'm on my 650 mile trip on I-95 to NC with the family!!!
  • ttully, you nailed it!! Water pump. Covered under warranty and dealer gave me an Enclave for a loaner. Not sure if that was a good thing or not. That Enclave is nice. I have to admit, even though my faith in GM and Made in America is tarnished, the dealer I have been using has been really nice and very good. But I will never own another vehicle with a damn sunroof. Didn't want it to begin with but I bought at the end of the model year and had to take what was left.
    Christina, so far so good. If anything otherwise, I'll let you know.
    Thanks
  • gmcustsvcgmcustsvc Posts: 4,071
    skippywizzer,
    Glad to hear things have been going well. Thank you for the update!
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,071
    chadfromftown,
    Can you please email me with your contact information, VIN, a detailed description of your experience as well as your dealer information? I would like to look into this for you. I look forward to speaking with you!
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,071
    angell9208,

    Do you currently have a case set up with GM Customer Assistance? If so, could you please email me your case number? I would like to look further into your situation.

    You can get my email by clicking on gmcustsvc.

    Thank you,
    Caron, GM Customer Service
  • Driver's side headlight just went out, 66K miles. I was all prepared for another $170+ charge and took it to the dealer to have it replaced. They were done in 15 minutes! Apparently the driver side headlight is a quickie, and it's only the passenger side headlight that requires the big tear-down for access.

    Still disappointed that both headlights have had such short lives. I think GM needs to consider making use of LED technology to make the lighting more reliable.
  • Can you please email me or post where you found the recall for this.....I have scoured the internet for it and would love to have that information in hand when I go to my dealer.

    Thanks

    mrsward2u@hotmail.com
  • I, too, have had multiple issues with my Acadia. Mine is a MY2008 with 75,000 miles on it. I bought it used in Feb., 2009 with about 22,000 miles on it. I travel quite a bit, so I have it serviced regularly and take good care of it.

    The car just started shutting down this morning while I was waiting in line to drop my daughter off at school. As soon as I'd stopped in the line, my traction control light came on and told me it was off, then I felt a crazy vibration in the brake pedal and the check engine light came on. I immediately turned toward a parking space (thank God I was in a parking lot & not on the road somewhere), and it had barely enough power to make it into the spot, so I turned it off as soon as I got out of everyone's way. Did not even try to start it again for fear of utter embarrassment. Looked under the car after walking my daughter into school and saw a leak...smelled like antifreeze.

    Before this incident, I have had to replace the headlight twice and had the dealership look at it for a horrible popping noise that happens when I turn the wheel hard to the right (they did not fix because they said it wasn't that big of an issue & wouldn't be covered under power train warranty). I've also had new tires put on it & had the brake pads and rotors replaced because of a terrible wobbling in the steering wheel when I'd put on brakes. Seemed to fix it for a while, but now it's starting to do it again, and I'm wondering if I could have a steering issue after reading all of the posts on this forum. The DVD player only works on every third Sunday when the sun is shining through the passenger side window just right—so glad I paid extra for that and I didn't get any wireless headphones with it.

    It is amazing to me that our US car manufacturers can't put better quality controls than they have into place. My post is the 1,316th! The sad thing is that I was so happy that I'd found the car that fit our traveling family exactly right, and now I worry that we won't be safe on the road. Car is being towed to the dealership now, so I guess we'll see what happens. Looks like all of the Acadias are :lemon: .
  • 2007 Acadia --- Car lost power steering after going thru a puddle --- passed thru a small puddle and was going to make a left turn --into traffic - and I lost the power steering - was unable to make the turn and started heading toward a fence.
    This has happen now several times -- but this was by far the worst experience.
    Last year the "shield" was put on the car -- without asking--- but the shield still does not seem to prevent the loss of steering -- the dealer claims its only a momentary loss -- actual it is a total loss of steering.
    There does not seem to be any recourse for this problem. What can be done? To whom can I raise this issue.
    I have noticed on other forums both Acadia & Outlook owners have experienced this same problem.
    I have notified the NHTSA but it is only filed as a complaint --- no remedy.

    Any suggestions???

    Thanks
  • Purchased new Acadia in June 2010. I absolutely love the car. But one problem that's destroying my love affair with it and GM.

    The other day I received warning message that the rear view camera was inop. Walked to back of car and noticed camera was out of holding socket and saw it was dangling behind the bumper.

    Contacted my dealer and they said it would cost up to $400 to put it back in because it needs a special access tool. I believe the camera is not a luxury but a life saver especially for little kids on trikes. I can't afford the $400. But that's not the real issue. The issue is the principle. Why gouge for $400 on such a simple but vital fix?

    The Acadia's VIN # is 1gklvnedxaj228823
  • donl1donl1 Posts: 109
    I don't understand why the bumper to bumper warranty wouldn't cover this unless you are over the mileage limit.
  • When I took it into my dealer for the assessment the car was only 8 months old (purchased in late June of 2010) with 8,500 miles on it. Seven months later I'm at 15,000. The dealer simply told me I had to pay almost $400 to have it put back in place. I thought it was way too much for a simple job but at that time I just shrugged my shoulders, walked away and thought well, 'this is the new Government Motors (GM). "

    I've been a GM owner for 30 years (Suburbans, Vans, Tahoe and now Acadia). I was also a GM shareholder before the bankruptcy -- losing all of my stock value. Regardless, I have always loved GM and have had great service.

    A number of years ago, three days before Christmas, my Suburban blew a rod and destroyed the engine. I had a holiday road trip scheduled with my wife and seven kids to vist the grandparents 300 miles away. We thought for sure we would have to cancel the trip.

    The dealer told us the oil pump was defective and as thus we didn't have to pay for the engine replacement. Knowing that we had an urgency, he pulled off a miracle. Special ordered the engine, it arrived the next day and had the auto ready to go Christmas Eve morning -- just in time to leave as scheduled.

    I've told this story to hundreds of people. As such, I have been a loyal customer. for all of these years.

    Now, with the bankruptcy, my loss of stock value and the lack of response of the dealer here relating to simply screwing the camera back in its housing, I'm thinking there's nothing I can do to make it right. No one seems to care nor be responsible.

    I guess this is part two of the screw job (no puns intended). I've lost faith in GM and will probably never by a car from them again. The new Ford Explorers are looking pretty attractive. And, Ford didn't need a government bailout. The people there have to earn money the good old fashioned way --through quality and service.

    As we all know, there is little incentive for excellence in a government run organization. People just get by with little or no incentive to serve. It's just a job and customers seem to be a bother in that we seem to break up the boredom of their day with problems they don't want to deal with.
  • donl1donl1 Posts: 109
    Try another dealer? And this would be a good time for one of the eager beaver GM Customer Service reps that patrol these sites to help out.
  • gmcustsvcgmcustsvc Posts: 4,071
    syberman,
    I apologize for your frustrations. Can you please send me your VIN and current mileage? I look forward to your response.
    Christina
    GM Customer Service
  • Christina

    My vin is 1GKLVNEDXAJ228823

    The current mileage is 15,057

    Thank You
  • Back again with a follow-up.

    Nice of the dealer tech not to check for anything like nails in the tire when the pressure was low at the last service call, which turned out to be the case. When tire went low I took the poor Acadia to Goodyear and got that problem fixed properly the first time.

    So the power steering sound keeps getting louder and now the truck makes odd noises while idling. I should take it in but we need the truck while we're on call to rush in for my wife going into labor.

    We have a complaint case number with GMC (71-986198005). So far the GMC rep at the call center has lied to me twice. First was to tell me the area representative would contact me within 48 hours. A couple weeks later and still no call from this person and no response to my voice mails.

    So I call in again and I'm told the case has been referred to another group with GMC and that they'll contact me within 48 hours. Well over a week and not a sign of life. I tried calling the number I was given. Unless you know which specific group you've been sent to there's no escaping the automated system.

    This morning a colleague tells me she's considering the Acadia because mine looks so nice. I did the right thing and told her to get a more reliable make.

    Our son is due by next Wednesday. We'll have more help around the house and will be able to go out and find someone to trade this nice looking 22K mile SUV to without having to haul all the children with us.

    You can bet we won't be trading for a GMC or any other GM product after this. Who needs the hassle of such poor customer service and product?

    Nissan and Volvo are looking like very strong contenders for our money.
  • gmcustsvcgmcustsvc Posts: 4,071
    homeward,

    I apologize for the problems you are experiencing with your vehicle. I would encourage you to get a second opinion. By chance, have you been in contact with GM Customer Assistance? Please keep us posted.

    Thank you,
    Caron, GM Customer Service
  • I have read the posts on this forum. I'm posting to tell you that not all GMC dealers are bad. I have had the leaking, headlamps and power steering problems described here in this forum. The difference is that my dealer, Wiesner of Huntsville, TX, has accommodated all of my issues. The leak first appeared after 2 years (the first time it has been left out of the garage for any extended time). I had to push, but when it came down to it they fixed it and it took 2 attempts. Lynn in the service department called me with regular updates. They provided a loaner car. This dealer is in a small town and over 1 hour away from me. Yes it is a pain to get up there but it is worth it. They take care of their customers and I WILL be a repeat customer. I just experienced the power steering locking up at 63,000. They replaced the part and are treating it as if it is under warranty and I'm paying the deductible. Just wanted to let everybody know that there are "GOOD HONEST DEALERS".
  • gmcustsvcgmcustsvc Posts: 4,071
    risababa,

    Glad to hear your dealership has taken care of you! Thank you for sharing your experience!

    Caron, GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,071
    javanness,
    I apologize for your frustrations. Please keep me updated on your progress at the dealer. I look forward to working with you.
    Christina
    GM Customer Service
  • I am so frustrated right now. Mainly at myself for not reading all of these posts BEFORE I bought my car. I have not even had my car a year and they have already replaced the brakes (done at 7100 miles) and now the steering column at 13k miles. I bought the car because I wanted something safer to drive my baby around in. How safe is it when the brakes go bad and now the steering??? I will NEVER recommend anyone buy the Acadia!!! it has been a true disappointment.
  • traci4traci4 Posts: 5
    I purchased a 2008 Acadia brand new and have had so many problems with it. We needed to replace the engine at 34,000 miles and my transmission went at 65,000 miles. Thankfully, they were covered under warranty but a brand new car should not have these problems!!! The front passenger headlight blew at 60,000 miles and that cost $150 to replace!!! We have had the front and back brakes replaced several times also. I was hoping this car would last us many many more miles but I may need to get rid of it when the warranty is up. I just cannot trust it will not have any more issues. I need to say I LOVE the inside and all of the room for my 3 kids. It is just disappointing that it has had engine and transmission problems at such low mileage.
  • jwachsmanjwachsman Posts: 1
    edited October 2011
    I bought my new 2011 Acadia during the last week of June, and the engine went completely out four weeks ago. I was shocked that the engine would fail in a car with less than 10,000 miles. It's still in the shop, and GMC will not authorize the dealer that sold me the car to put a new engine in it (even though the dealer's head mechanic advocated for a replacement). GMC is making the dealer's service department rebuild my engine. Apparently, GMC's cost analysis determined that they can save a buck by going that route. THIS is service. I have paid $45,000 for a brand new car that now has a "rebuilt" engine. I would advise anyone who has this product to get rid of the Acadia as soon as possible. Obviously, GMC does not stand behind their products.
  • The exact thing happened to me but the engine blew three weeks after I got the Acadia The dealer replaced the burned out engine with a new one. It took only a week. If I would have had to go with a rebuilt engine I would have been pretty upset.

    A number of years ago the same thing happened to me with a brand new $80,000 Mercedes. I had the car for two weeks and the oil pump failed. The dealer did a viscosity test on the oil and claimed it was my fault because i didn't change the oil (after two weeks?).

    Mercedes wanted me to pay for the entire engine replacement.

    To make a long story short, I had a graphic designer draw up a full page newspaper ad for our local paper inviting the public to help me smash the car, in front of the dealership, with a sledge hammer.

    I gave Mercedes one week to replace the engine at their cost or I would publish the ad. I sent the ad to the Mercedes corporate headquarters in New Jersey.

    At first, Mercedes threatened to sue me if I defaced the Mercedes logo (hood ornament). Some slick Mercedes lawyer thought that would work.

    I told them to stuff it. I also reminded them that the event would probably draw international media. Imagine angry people smashing a new $80,000 Mercedes. What a great media event for TV news!

    The night of the publishing deadline Mercedes backed down and paid for the new engine plus additional cash for my inconvenience.

    If you don't get satisfaction that is due you, I would suggest that you take a play out of my playbook.

    And, yes, I would have published and held the event. What good is an engineless car. Plus, I paid cash for it so a bank couldn't have stopped me.

    Good luck. Every experience I have had with GM making good on their word has been fantastic. I hope they do you justice. A rebuilt engine in a new car is an insult.
  • Sad to hear for ur Acadia!! Mine is 2011/SLT1 bought and drive out from dealer last Sep 01/2010. Yes, steering wheel was repaired after 4months of driving it. Thanks, to date i've got 15,000 + miles on it and haven't had a bad experience esp engine, brakes & tranny. My mpg 19 to 21. What is the main cause of the engine failure?? Appreciate your post and i will keep on monitoring my acadia for updates. Goodluck to ur new engine.
  • Other than the failed engine and the rear view camera coming dislodged, the car has been great. As i said, the engine was promptly replaced. The cause of the engine failure was somehow a metal burr from manufacturing was left somewhere in the engine and caused its failure.

    For some reason I really like my 2010 Acadia purchased in June 2010 -- fully equipped. I want to buy one for everyone in my family.

    This site is monitored by GM customer service reps and I would guess that you will be shortly contacted. They'll try to make it good for you. If not, let me know. I know how to write full page newspaper ads inviting people to a new car thrashing with a sledgehammer. I wasn't bluffing. If Mercedes wouldn't have come up to the plate to rectify the wrong, that new car being trashed by angry consumers would have been all over the news.
  • gmcustsvcgmcustsvc Posts: 4,071
    anakleon75,
    Feel free to email me if you have any questions comments or concerns.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,071
    jwachsman,
    Have you spoke with Customer Assistance? If not, I would definitely recommend doing so. Please feel free to email me with your information.
    Christina
    GM Customer Service
  • gmcustsvcgmcustsvc Posts: 4,071
    jwachsman,
    Have you spoke with Customer Assistance? If not, I would definitely recommend doing so. Please feel free to email me with your information.
    Christina
    GM Customer Service
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