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GMC Acadia Problems and Repairs

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  • hdaohdao Posts: 20
    No, steering rack system is not covered by 5 yrs or 100,000 miles. The problem has been known to many owners that a rubbing noise can be heard when turning left or right.
  • Just wanted to update everyone on our status, our motor is going to be covered under warranty so we will be getting a new motor for our vehicle and they are going to cover the cost of a rental car we will have had which is a great relief to us. Hopefully we don't have any other huge issues with the vehicle but will probably look into an extended warranty.
  • Thank you for posting, hoppybill.

    With the 800 number, you would be able to set up a case with Customer Assistance. It would open an investigation into the situation you're describing to see how GM can better assist you towards resolving this concern. There are no guarantees as to how the process will turn out, but it is a thorough investigation.

    Hope this helps to clarify,
    Sarah
    GM Customer Service
  • Gellygump,

    Have you worked with Customer Assistance already? Please email us more information (including any SR#s you may have, your name/user name, the last 8 digits of your VIN, and the name of your involved dealership).

    All the best,
    Sarah
    GM Customer Service
  • Svctech,

    The steering rack system is not covered by the powertrain warranty. If we can be of assistance in working with a dealership towards resolving this concern, however, please email us your name/username, contact information, the last 8 digits of your VIN, and your involved dealership.

    All the best,
    Sarah
    GM Customer Service
  • I have a 2012 Acadia Denali, which I love...but the driver's seat has developed an annoying creak in the seat frame when I turn left. I am taking it back to the dealer today to have it looked at, but am very anxious that they will take the seat apart and I will be ladened with ongoing problems. Has anyone else experienced this, and had a good outcome with repair?
  • My 2007 Acadia did the same thing and I was told, without them tearing it apart, that it is within the normal range of movement and the squeaking is just because it needs a little lube. From that point forward, my seat always move a hair when I hit the breaks suddenly or jumped on the gas. It's an Acadia...what can I say.

    I had two cylinders go bad this last go around, I had to pay to fix it...now, the air conditioner is blowing hot air.

    They've made me a slap in the face offer for the troubles I've experienced...I'm crafting my letter to Akerson now...Happy Holidays.
  • safety9285safety9285 Posts: 88
    edited November 2011
    I have a 2011 Denali AWD. No problems yet with the seat so far.
  • Just found out my 2008 Acadia with 40,000 miles needs a new water pump and new tires. Seventh time it has been in the shop for repairs this year...clogged drain causing water to leak out of the visor, sunroof seal not working, missing nut causing a clunking noise, multiple times for stability trak service light going on, sensor for tires not working right, radio problems, etc., etc. Are these normal problems for a four year old car with this amount of mileage. My husband has an 11 year old Explorer that has only been in the shop 2-3 times EVER! My dealer has been great, not so sure about the car though! Also, does anyone else have the problem about seeing out of the rearview mirror when you first get in the car and go to back up and it is dark...you can't see a thing!
  • Caron...... :mad:
    Sorry to inform GMC, but after all that fighting to get my 2007 GMC acadia claim paid for due to the dealership stating it was the timing chains, the problem of the "Service battery charging system" has still been going on.

    I felt that it was not a big deal, except for the past 3 months every time it rains it comes on and yesterday with my 3 yr old grandaugher in the car, my whole car started shutting down!! Let me remind you it was pouring down rain, windy and cold (I was fearfull I was going to be stuck on the side of the road with my grandaughter), so I immeditaely called Onstar. They said the code that was coming up was for monitoring of my airbags????
    In the meantime I drove directly to the nearest dealership so they could see what my Acadia was doing and get to the problem because obvisously it was not the timing chains!!!!
    I waited for almost 2 hours and the service dept came to tell me they could not find anything wrong with it, because all the codes that were coming up they checked and that was not the problem, so he went back to drive it to see how it loses power and came back to tell me they think they found the problem!!!! It is some kind of box located under the driver panel that seems to be letting water into which then is shorting something out causing all the mixed signals to the vehicle!!!
    They put me in a loaner car so they can take the time in the next few days to looks at it better and find see if that is truly the problem!!!

    Now here is my dilemma!!!! Who should pay for this?? I don't feel as I should because I alread had a claim on this same problem not even 6 months ago and the problem has never gone away. I have left a few messages wtih the GMC specialist over the last 2 months when I had this problem and never recieved a call back from him. I left another one this morning stating the problem still happening and what was going on!!
    Can you help me figure this very frustrating problem out???

    I mean really I can't help but be upset that this vehicle is not even safe for me to drive and then to have my family at possible hram while driving this car is even more upsetting to me. Everytime it rains I have this problem and I have also had the steering lock up on me as well with the belt squeaking sound still, but as I mention ONLY WHEN IT RAINS!!!!
    Thanks
    Rachel Bahnsen
  • If you have a SunRoof on your 2007 and you bought it used, get rid of it as soon as possible. If you bought it new, GM is well aware of all the problems the leaking sunroofs caused. Once the electronics got soaked once the problems never go away.
    As far as the timing change, GM shortened the OIL change cycle downwards because of the timing change issue. ON the 2011 and 2012's they went to synthetic oil because the regular oil just did not protect the timing chain well enough.
  • Safety....
    The REAL question is, how do you know GM is well aware of the sunroof leaking problem? What are they doing to resolve the problem? My car STILL leaks and it's been in the show half a dozen times for the leak. I REALLY think there is a class action law suit staring us in the face...if GM KNOWS about this problem and does nothing to fix it, all it takes is ONE person to get seriously hurt and this becomes gross negligence...
  • I can not agree with you more on this!!!
    Like i mentiones in my earlier post I've had my power steering go out 4 times now while driving inthe rain of course and I am truly afraid that my vehicle is not safe especially with my family in it due to all these problems going on with it....

    How do you start a clas action lawsuit?? My neighbor is an attorney I will ask her this weekend
  • Yes I have a sunroof and it was factory installed.
    Not so great news to hear that GM knows about it and won't do anything about it!!!
    Well I am still waiting to find out what the shop says the problem is..
    Wish me luck and even more luck with GM owning up to the problem and standing behind their vehicle!!!
  • We'd be happy to see how we can assist. Please email us more information, including your username and contact information, any open SR#s you may have, the last 8 digits of your vehicle's VIN, and your involved dealership. If you've already done this in the past, please re-send it so we can make sure we access the right information.

    Best,
    Sarah
    GM Customer Service
  • Hi,

    I am still facing the same problem with My GMC Acadia model 2008 AWD.
    Please help to identify as most of the mechanic are unable to diagnose the problem and done everything with no resolution.

    thanks!
  • How did the visit go, macmilly?

    Sarah
    GM Customer Service
  • Lbert4,

    I am interested to hear how things have gone since your last post; would you mind posting an update?

    Best,
    Sarah
    GM Customer Service
  • Yes, GM is well aware of the problem. Save your time and energy on the suit... many have tried. You don't think its a coincidence the roof rack system looks different on the 2009s and newer. They just don't want to do a full recall and probably don't have the answer for a poor design. Quick review... I bought a 2008 acadia used... didn't realize the water problem (after doing what I thought was a ton of research on the model - had foreign, but with three kids needed something bigger - so bought first american ever). It leaked after having a month and half... dealer was a good group... They said give them a chance to fix it. I said after the first rain if it comes back I want you to take it back - well it rained again and soak on two of my kids... I raised hell and had them break the sale - which I truly believe they never do since it was a couple of hours back and forth with the dealer and GM... dealership was awesome... bought a new one 2011 at a mild discount. yes... I was out more money, but didn't want the headache especially since I know other mechanical stuff is coming at some point - its american for crying out loud - no issues with water at all on new one... I tell you though... after every rain I run my hand along the headliner, just to check... I have to let it go at some point)...

    Ok... Here is the deal... The dealer WILL NEVER be able to fix it. No matter how good their intentions are... poor design and your headliner will be ripped to pieces. Awhile back I found a post somehwere (i probably read hundreds of posts on this - yes hundreds) he is the deal... i guess GM had cut a few holes (two?) for some additional rack of functionality on the stationary moon roof. They decided to not go with the design for some reason and plugged the holes with that foam which leaks through... the pillar tubes have been an issue, but I think most of the water comes from the moon roof... and here is the clincher... you can't see the holes from the bottom, .i.e not by removing the headliner... ok the post said that they took it to a glass guy - the type that replace windshields... who removed the stationary moon roof from the top... once you do that you can see the holes pretty clearly then plug them with sealer, supposed no more problem. GM will not do this for you -- they can't... If you want to avoid the headaches: legal, GM customer service with no answers, but polite replies, service at the deallership with no real power... try this route...

    Good luck!
  • Hi Sarah ~

    They fixed it for about a day. It's going back again on Tuesday. Now the passenger side seat is creaking, too. I know it's the seat frame and it only happens on left hand turns whem my body weight shifts to the right. Do you have any advice to offer me before I go to the dealer on Tuesday?

    Diane (a.k.a. MacMilly)
    macmilly@aol.com
  • nmydstnmydst Posts: 30
    You and I were going thru our buy backs at the same time last year. I've had some minor issues, but saw your message about the steering wheel having to be replaced. Could you tell me more about that? Over the past few weeks when ever I turn the wheel in either direction it makes a soft swishing sound. I'm hoping this is nothing serious. I've seen some posts where they say the steering system isn't covered under warranty. The other issue I have is in the second row one of the captain chairs creaks really bad when I'm turning corners. It's gotten to the point that no one has to even sit in it and it will do it. I hate to have my car brought in because I'm afraid it'll come back out with more problems. The issues with the last Acadia were enough!
  • mommyx3mommyx3 Posts: 3
    edited November 2011
    I purchased my Acadia brand new in 2009 and I've asked the service tech at the dealership about the loud knocking sound that I hear when I make a hard left/right turn or when I turn my steering wheel back and forth quickly to back in or straighten up. It sounds even louder and harder when its cold outside. It sounds like my steering column or axle is broken. What is this?????
    I'm also ticked off about the problems I've been having with my head lights. They started out not coming on when I turn on my truck but eventually coming on after driving for a few blocks, until both of them went out last Tuesday (low beams only). I took my truck to a major car service center and they couldn't replace the bulbs or tell me if it was just blown out bulbs because GM manufactured the vehicle so crazy that you have to remove some parts under the hood and the grill to get to the dog gone head lights. I took it to the dealership the next day just for them to break the news to me and tell me that it wasn't just blown out bulbs, my sockets and wires had burned out on both sides (left & right low beams)...geesh! The parts were only about $75 but the labor was $290 and I had to pay out of pocket because I was over the 3 year or 36,000 miles warranty (48,300). Its almost the same thing with the park lights. I was going to let a friend SIMPLY replace my blown out park light, just to find out I've got to take it to the dealership to have it replaced because the front bumper has to be taken off to replace it....dang it! Well, the dealership replaces the bulb, with the wrong color. When I bring it to the service technician's attention he says to me, "Well Ma'am, GM changed bulbs so that white color looking light that we put in there is what they are using now, but I will check some other dealerships to see if I can find you another bulb like the other three that are in there (orange color)." That was 5 months and even after calling and asking three 3 times I still have 3 orange park lights and 1 white park light. I even suggested they change them all while they were fixing my headlights last week since they are responsible for the mess up(park lights), but Noooo, I still have 3 orange park lights and 1 white park light.
    If anyone knows the part number for the ORANGE park lights in the 2009 Acadia please let me know, maybe I can HELP them find the bulb!

    I am a former GM employee and I've never owed a GM product until now and this will probably be my first and last GM vehicle. I think I may be going back to the foreign car market.....sorry. :(
  • Good morning Diane,

    I'm sorry that it wasn't resolved for you the first time around. I believe you're taking it in today, correct? Thank you for your patience and for continuing to work with us on this and I look forward to hearing how the visit goes.

    As for advice, working with the dealership is the first step we take, as they're our eyes and ears into the vehicle concerns, so I'm unable to provide any technical advice or troubleshooting at the moment.

    All the best,
    Sarah
    GM Customer Service
  • Nmydst,

    I can understand your concern with the steering wheel. If you would like for us to check into this further, please send us an email with more information including your name/user name and the last 8 digits of your VIN.

    Best,
    Sarah
    GM Customer Service
  • For the knocking, has your dealership proposed any causes?

    Also, I'm not 100% positive that this is what you're looking for, but could the Sylvania bulb, part no. 194NA LL, work for your parking lights? Let me know -- I'll continue to search.

    Best,
    Sarah
    GM Customer Service
  • I have had this problem now for months and months. Had it at a GMC dealer 3 times now. First there was a grinding noise in the steering colum and the blinkers would not make a sound when turned on and the stereo sound would just quit. So they replaced the steering colum. Well it is still doing this, the radio sound just quites and the blinkers dont make that clicking sound. So this time the dealership put in a new radio. Well now the radio doesnt shut off when you leave you vehicle. What the heck is going on? Has anyone else had these problems.
  • We have the same issue with our steering. Our blinkers do not make sounds in our car randomly because one of the speakers just decided to no longer work. Our radio shut off completely after year 2 and had to be replaced. Our Acadia went from being our favorite car to our worst nightmare.
  • We were fooled by our 2007 Acadia's beautiful design and interior room, within 6 months we were completely frustrated.
    Within the first few months of owning the car the transmission stopped reversing in my driveway. Had it towed and needed a completely new transmission.
    Within the first year the engine needed dropped because of a leak and "power chain".
    Within the second year we had the radio completely replaced because it suddenly shorted out.
    Within the 3rd year we had the engine dropped two more times, once because of stabilitrak light, another because of a coolant issue.
    The stabilitrak light has been on NUMEROUS times.
    Three of my 4 windows currently do not work. One switch fell completely inside the door when my mother attempted to put the window down!
    The lightbulb replacement cost approximately 400.00! (It is extremely difficult to do this yourself).
    The interior headlight nob just concaved the other day inside my dash?!
    The Stabilitrak, Check Engine, and message, "Reduced engine power" is one of our several current issues.
    There has never been a time since the first six months of owning this vehicle that there hasn't been something wrong with it. There has always been SOMETHING. DO NOT BUY a GMC ACADIA. YOU WILL BE SORRY!
    :confuse:
  • Ineedaricci...

    You need to go check out a new page I found, some guy is blogging his experience with his Acadia....ihatemyacadia_dot_com...he's got a message board too...looks like he's just starting though...I'm waiting to see just how bad his situation is and if GM does anything for him...I've had little to no support, in my opinion, from GM.

    Good luck
  • I'm sorry that you've had so many repairs with your Acadia. Have you worked with Customer Assistance already?

    Best,
    Sarah
    GM Customer Service
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