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GMC Acadia Problems and Repairs

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Comments

  • steverstever Viva Las CrucesPosts: 40,794
    edited December 2011
    I can vouch for Sarah's contact info. If you prefer, you can call GM Customer Service.

    (and we wish more people wouldn't post their email addresses, phone numbers, home addresses, and other personal information on public forums. Good for you for asking).

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • I understand the concern - the .gmail account was a means to an end. If you would prefer to email socialmedia@gm.com, the message would be received by us and we could continue.

    Or, as Steve suggested, contacting Customer Assistance by phone is also an option: 1-800-462-8782. The center is open 8 am - 9 pm EST Monday through Saturday .

    Regards,
    Sarah
    GM Customer Service
  • DONT DO IT is all I can say. We bought a USED 2008 with 31k on it and it has been nothing but junk. We have owned for 5 months and it has been in shop every month since getting something repaired. Both timing chains have been replaced. o2 sensor and now it has ABS, Brake light and traction control lights on dash the DIC says All wheel drive off and steering is very stifftoo suppossedly fixed it for $100 and after about 100 miles of drivng ALL the same issues are back. All I get from GM after writing angry emails is sometimes it takes more than one visit to fix your car. I was like yea cause it is JUNK. Giving me a hard time cause I dont want to go back to dealership that is 50 miles out of my way that originally "FIXED" it. the only reason it went there is because we were looking to trade it in on a NEW Ddoge Durango and when dealer took it for test drive all these lights came on. They gave us a loaner vehicle and took it to there GMC branch to get fixed for us. My wife works 2 iles away from a GMC dealer and they want to charge us again for diagnosis. Just fix your crappy vehicles and there would NOT be an issue.
  • I am dealing with the same dude Leo. Like u sai nce enough fellow but nothing is getting done to help resolve my issues of EBCM. Got charged $95 for "FIXING" it by cleaning connector and putting dielectric grease on it. less than 100 miles later same issues are back now again. Want it fixed for FREE and have basically been told good louck with that. Can NOT wait for vehicle to get "FIXED" so we can trade this pile of crap in and get out from underneath it. It has had 2 of the timing chains also replaced and an O2 sensor. Vehicle only has 42k on it. It has been in shop every month since purchasing it in July 2011. WORST vehicle ever owned.
  • I am sorry about these frustrations. Do you have a Service Request number? If you were to email that to us, we could look further into the situation and notify your agent that you are not satisfied.

    Regards,
    Sarah
    GM Customer Service
  • I will start by saying that I have bought 9 used cars over many years and have never felt the need to post on a forum regarding major problems of anything I've owned (from Nissan's to Chevrolet to Ford). I bought a used 2009 GMC Acadia SLT2 5 months ago and will never own another one unfortunately. As many others have said, I absolutely love the looks and amenities of the Acadia. I did my research prior to buying and knew there were several problems with the 2007s but mine looked to be in showroom condition and I figured by 2009 they had fixed many of the problems. About 20 minutes after leaving the dealer, I heard the infamous zipper noise in the steering, turned around and went back. They claimed they had never heard it and told me to drive it and see what happened. Turns out it doesn't do it cold - takes a while to warm up and begin. The dealer agreed to fix it and did for about 2 months and it was back again. However, after picking it up, the airbag sensor came on - stayed on for several days and went off. Bought new tires ($900 for 19s) and airbag sensor back on again. Water pouring in from sunroof area after leaving car wash ( this problem was on the service record as being replaced and fixed), hydraulics in rear access door went out, struts needed replacing and it was a danger to drive in rain prior to buying new Cooper tires - have only had them a few weeks with no major rain so I'm hoping that cured the problem. The door chimes will not stop if you hit lock too soon when exiting the vehicle. Pouring rain at a drive through and the window would not roll up until I cut vehicle off. The dealer put me in a 2011 SLE1 to drive while mine was in shop and the steering noise in it was worse than mine. how can GM ignore this problem? Although these are minor problems compared to transmissions, etc. the cost is not minor considering what I paid for this vehicle and it was a very fair price comparing to others. I would give anything to have my Tahoe back. The sad thing is there are very few vehicles that provide the same amenities and look as the Acadia (the Enclave is built on the same platform) but the nickel and dime problems are not worth it. I would NOT recommend this vehicle to anyone and I am a die hard GM person.
  • I agree that this is the worst car that I have ever purchased, I've experienced all of the complaints. I recently had the transmission rebuilt. I have too many problems to list it would take forever. I tried contacting the CEO of GMC but I got his secretary instead. I was told that they will not give you another car but the will repair whatever is wrong, Well WRONG!!!!!!!! I'm still dealing with same issues. The public should know that these SUV's are pure JUNK!
  • I apologize that you have encountered so many frustrations with your 2009 Acadia. If you have a current concern (I am unsure if they are currently resolved or in the process of being resolved from your post?) and would like to work with Customer Assistance, or if you would like to open a case with us, please be sure to email us with more information including: your name/username, contact information (phone and address), the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership.

    Kind regards,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    edited December 2011
    We do wish to work with you on addressing vehicle concerns through repair, as you mentioned in your post. Had you ever opened a service request with Customer Assistance? Do you have that case number available? Or do you have a current concern that you would like to work with us towards resolving?

    Please send us an email with more information, and we'd like to see how we can be of assistance.

    Happy Holidays,
    Sarah
    GM Customer Service
  • dom2007dom2007 Posts: 2
    edited December 2011
    Sarah, what is GMC doing about all the issues with the Acadia? We have a 2007 model purchased in 2010 with 80,000km. 2 weeks later, it needed a new transmission and 5 weeks in the shop. Then a drivers power seat unit, steering column, water pump, it's on the 3rd steering rack, 4 th or 5 th steering pump including hoses and cooler, we had 3 water leaks in the interior recently fixed, it goes on and on including electrical gremlins that no one has any clue what to do with. One day the entire dash display went down and then the speedometer was stuck at 60km/h for a while, we had a window that wouldn't roll down for a few days and now it wants to stall when it is cold. We are sick of this thing. It is a huge inconvienience to be bringing it into the shop just about one a month and having it there for days and sometimes weeks. The only saving grace thus far is the extended warranty we purchased has saved us so far but what happens when it expires? The dealer has been great but I think they haven't been truthful with us and claim they have never heard of these issues with this car. It is clear that is not the case from all the posts on this site, I see that we are not alone. The dealer is now looking for a vehicle that we can replace ours with but I don't want another Acadia now that I have seen what other people have gone through. We want our money back for this pile of junk so we can buy another brand of vehicle. What is GMC prepared to do for us?
  • I understand why you are frustrated with your Acadia, and apologize for the inconvenience you've experienced as a result of the repairs you described in your post.

    The current process for Customer Service Representatives, like myself, in assisting our customers is to establish a Customer Assistance Case. I can understand that, as these are evaluated on a case-by-case basis (wherein we look at factors like whether or not a driver purchased a GMPP, the number of times a vehicle had to be taken into the dealership for the same or for multiple repairs, etc), this may result in the appearance that "GM isn't doing anything" however the data from these cases is amassed in our databases, which GM does use to make product decisions.

    I understand that you are looking to get into a new vehicle, and we can explore what options are available for you through one of these cases, as well. However, I also see that in your post you included some figures in metric (km, km/h). Are you writing from Canada or from another country outside of the United States? I only ask because I am only able to assist customers inside the United States. However, there is GM of Canada, where our Canadian customers can be assisted. They can be reached at 800-263-3777 Monday-Friday from 7:30-11:30pm EST, and Saturday from 7:30am-6pm. If you are writing from a country other than Canada, I would be happy to get you in touch with the appropriate Customer Assistance Center.

    Regards,
    Sarah
    GM Customer Service
  • I too wish I had not purchased a 2007 used Acadia last year. I too had to replace the tires, which were not easy to find and paid over $900 for all 4. Also, the steering completely broke and had to pay over $700 to repair (the steering still whines though, as I have read in other posts). The headlight has gone out 2 times in the last 6 months (had to pay for labor since the tire had to be removed in order to replace the bulb) that was another $60. The gas pump also gave out while we were on the road to my daughter's cheerleading competition 3 hours away from home! That repair was close to $300. I am embarrassed to tell my family of the poor choice I made in purchasing this vehicle. This vehicle has been unsafe and unreliable! I wish GMC would do something about these issues besides the replies from the nice customer service rep Sara (no offense). I have already made a call to GM, and was told that issues I was having with my Acadia, were due to lack of maintenance (I guess everyone on this forum also falls under that category???) I was told to call back and update them about my issues, but I have completely lost faith in GM. I know I have to get rid of my Acadia, but I feel guilty just thinking another family might purchase it if I trade it in. WHAT TO DO???
  • mommyx3mommyx3 Posts: 3
    edited December 2011
    To anyone who has had or are having problems with your headlamps (low beams) working intermittently or the connectors to the low beam headlamps burning out (mine burned out a month ago), I received a letter from GM about this issue. Call to make an appt w/the dealership to make sure that the necessary parts are available and take your Acadia to the GM dealer to have the repairs done at no charge to the customer. If you have already paid to have the problem fixed they have also enclosed a form to fill out and take it to your dealership or mail it back to the address provided on the form (with necessary documentation) so that your dealership or GM can reimburse you.
    If you didn't receive a letter you may want to call the dealership because they should be aware of this action, the letter states that "this service will be performed for you at no charger until December 31, 2013. :)
  • Lupe_r49,
    When you called GM, did they open a Service Request for you? We can look further into this if you were to send it over in an email.

    Happy Holidays,
    Sarah
    GM Customer Service
  • Thank you for posting, mommyx3! When are you planning on going in?

    Happy Holidays,
    Sarah
    GM Customer Service
  • Hi Sarah, as I stated before I did have a case opened. I wrote the CEO of GMC and I was connected to his secretary. She helped me but after the warranty was over I was left to deal with taking the car to the dealer, since then I've had the transmission rebuilt and the computer steals goes out and resets, the DVD player which I had never used until my 3 weeks does not work. I took to a dealer and they looked at it and told me that it's out of warranty so I'm on my own. I really just took the plastic off and open the remote. I'm so beyond frustrated with the history that I've had with the Acadia as well as GM. I purchased a Ford a few years ago and if the car couldn't be repaired I was given a new car. GM seems to allow the customer to go beyond hatred of the company and the that they they're dealing with. You leave your contact info and I will be glad to to converse with you.
  • I have an '07 GMC Acadia with the sunroofs, and it/ they (?) are leaking very badly, now. After a heavy rain, I hear water sloshing around on the rear sunroof, and then in the heater fan housing. Evidence of water leaks (in the fan housing) began some time ago, but now is much, much worse. even leaking from around the headliner now, and onto the seats. Last year, I had to replace the fan motor, as it had stopped working. When I took it out, it was obvious that water had been in the housing.

    My Acadia in '07 was the most expensive and beautiful car I had ever bought . Now, at 72, I dread going through what I have read that so many others have had to deal with, with this car. I called my local dealer, and he told me that the only recall (extension tubes) had already been done on my car, so any other problems would not be covered. I hope you can help, as this just is a nightmare for me.



    thank you,

    Irene
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    edited December 2011
    If you were to use the email address provided in my Edmunds profile, it would be received and we could move forward from there.

    Regards,
    Sarah
    GM Customer Service
  • Good afternoon, Irene,

    I apologize for any anxiety that this leak may have caused you. If you would like, we would be happy to get a Customer Assistance case established for you. Please email us some more information, including: your name/Edmunds username and contact information (phone and address), the last 8 digits of your vehicle's VIN and current mileage, and the name of your involved dealership. Any other details about when you've visited your dealership for this same concern would also be helpful for us.

    We look forward to hearing from you,
    Sarah
    GM Customer Service
  • I bought a 2008 SLT model in July. Granted it was used however, none of the problems I am having should be normal. In November after a heavy rain I came out from work to find my car leaking water from the back lights into the car and from the emergency brake area. Since then it occurred again the other day at work after a heavier rain. This time it came out of my back up light inside and from passenger side visor area. This is unacceptable and seems GMC knows this is an issue but is not recalling it. I bought an extended warranty from the dealership I bought it from not a GMC lot but they said it probably would not be covered under warranty. Well, it should be because there is nothing that I did or did not do to cause this issue. It is GMC fault in the way they designed the car.
    Then this past Friday, just driving along and out of no where my engine light comes on. Within about 5 miles at a red light we go to turn and it was like the car was in neutral or something. It only became worse with us figuring out it was the transmission. My car has 60K miles why transmission issues? Now I'm trying to get this fixed with a million other things going on in my life. I feel GMC has made a LEMON on a car and needs to do something for us who got sucker ed.
  • I too had a 2008 SLT Acadia and had the EXACT same problems in the opposite order around the same mileage. We had our car die in the same way and had to have the transmission replaced. Luckily it was covered under our 100K powertrain warranty. Then we went out of town and had the leakage problem. It was a disaster being out of town with a leaking, mildew smelling car! I filed a complaint with GM service at that point (bc we had also had MANY other problems that were documented before these). The dealership blamed the leakage problem on the leaves in our driveway clogging the sunroof grooves... nevermind that we have had 3 other cars with sunroofs that we parked in the same place and never had water leaking into our cars! They cleaned it out and told us to park it in a different spot and keep the grooves cleaned... It is a complete design failure on GMs part. We were certain it would be an ongoing problem... In the end, after several back and forths with our GM Customer Service rep, they offered us a small incentive ($2000) towards another GM car and we traded it in for the Yukon. I couldn't be happier with the Yukon and so relieved not to have to deal with the Acadia anymore! We loved the look and size of the Acadia but it was a nightmare and SOO unreliable! It will probably only get worse for you (I hate to say that but just read this forum and you will see). You may want to Contact GM with records/documentation that you have and file a complaint and see if they will work with you. Good luck!
  • We would be happy to look into the terms of the warranty/service program you purchased with your vehicle. Please send us the last 8 digits of your VIN through an email and we'd be sure to let you know more information.

    Also, if you would like to open a Customer Assistance Case with us, we can get that set up for you as well. Include in your email your name/username, contact information (phone and address, please), current mileage and involved dealership.

    All the best,
    Sarah
    GM Customer Service
  • obyoneobyone Posts: 8,065
    perhaps you should do what the original owners did. Rather than be frustrated it seems they dumped theirs for you to buy. Maybe, just maybe, you should do the same.
  • Thanks Sarah for the info. I am a Canadian customer, thus I will contact the CDN GMC rep.
  • leithaleitha Posts: 1
    edited January 2012
    I purchased a 2007 GMC Acadia not even a year ago and have had nothing but problems. Not even a week after I purchased the steering column had a cable problem on recall. I was without my vehicle for a week. Then I had to purchase new tires around $1000 then the windshield, then the driver seat lift had to be replaced, the air conditioner had to be replaced, the headlight had to be replaced, and it has had a clicking noise in the front end since I purchased it and NOW it is sitting at a station 30 minutes away broke down with transmission gone out!!!!! It has 76000 miles on it and it already had 62000 on when I bought it. Most of the miles have been back and forth to service center.

    I have been without a vehicle more than I have had one!!! Now I am stranded with NO vehicle the dealership wont even supply a courtesy car!! I have been put off, talked ugly to and treated like dirt by the dealership!! Mostly because I am a woman!! I have contacted GMC for the second time and told due to holidays I am just basically SOL!! i am ready for a lawsuit!!
  • "the data from these cases is amassed in our databases, which GM does use to make product decisions"

    Sarah,

    I would think the repair records alone would be enough for GM to make a product decision. There must be a lot people who've had their problems repaired and never filed a complaint with customer service.

    I'd hate to think that GM is sitting on a mountain of repair data while waiting years for the customer complaints to trickle in before they make a decision.
  • In response to #1458, my guess is that their would be a GM data base for all warranty work. I am not sure if GM would keep track of repairs that fall outside of the warranty period.
  • This is a valid concern; the database the Customer Service uses is not the only resource available in the decision making processes. I was just trying to shed some light on the usefulness of working with us on the concerns mentioned in the forum (aside from repair and redress).

    Best,
    Sarah
    GM Customer Service
  • Leitha,
    I am so very sorry to hear about how frustrating your experience has been. I see you have been in contact with GMC - have you opened a Service Request with them? Please email us this number and we can check into the progress of your case and will be sure to let them know you've been in contact. Or, if you haven't established this case, please send us an email with more information, including your name/username, contact information (phone and address, please), the last 8 digits of your VIN and current mileage, and the name of your dealership.

    Best,
    Sarah
    GM Customer Service
  • 2012lemon2012lemon Posts: 5
    edited January 2012
    Well at least you got to some what enjoy yours for 6 months. Going into my 4th day of driving my 2012 GMC Acadia Denali 300 miles into my (90 mile one way commute) to work, the car just went crazy. All the lights on the dash went off, car started shakeing, loss of power and felt like I had turned on the ABS brakes by the way it shook and jerked so bad. I had to have it towed to a local dealer in which they figure out the Throttle body unit was bad. He also informed me that GM was aware of some bad throttle body units out there but because it was not discovered right away there were some vehicles out there with them on it and would not know till they broke down pretty much. So out of my new not so cheap vehicle for 2 days I was given the cheapest car at the rental place to drive back home ( it could not have bee more than a $5k car, and I just paid $50K to drive a tin can?) not happy at this point. I had contacted and opened a case with GM to inform them of this matter and also to question the specifics on the floormats in their catalog to compare the different story I was getting from the dealership. They still cannot clarify that. The catalog states w/Denali there are "denali specific" floormats that are only available in the Denali. So then why are they exactly the same as the ones that come in a Standard Acadia? Very Misleading and still no clarification. In all of this frustration and going round and round, the customer service rep who just repeats his title and calls from a call center and has no knowledge of anything I was told from the dealership wants to give me a year of free Onstar. Really? And now only 2 months into owning the vehicle it has been in the shop again for 12 days because the Timing Belt and Timing Belt actuaters were bad and need to be replaced. I am now even more concerned after reading all these posts, if I am only 2 months into this and both of these issues are BIG ones, what is in store for me next? The car has never sounded right and they still cannot figure out the other loud noises that dont make sense. I just sold my 2004 Chevy Suburban and being 8 yrs old, it never sounded like my new tin can :( Sad to say I have lost all hope in GM. I have owned many Chevys in my time and thought going to GMC was just a step up with the bells and whistles. Boy was I wrong.
    So I do feel your pain. Not sure where to go from here.
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