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GMC Acadia Problems and Repairs

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Comments

  • gmcustsvcgmcustsvc Posts: 4,131
    eastcoaster1,
    Thank you for taking the time to post your concerns. Can you please email me directly with your complete contact information including mailing address, VIN, current mileage, and involved dealer? I look forward to your response.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • edwelledwell Posts: 2
    Our '09 Acadia was a great car for the first year we owned it. After that point the car has been in the shop more times than we care to count. We have had the timing chains replaced, major steering issues, really poor gas mileage (13-14 average - I know 10 year old Suburbans that get better mileage), airbag issues, the DVD/Navigation has had to be replaced. This is all before 36,000 miles!! When expressing our dissatisfaction with the car, the service guy at the dealership told us to buy a foreign car.

    Now that we are out of the warranty, the back hatch has had issues and nearly killed my son (who happened to be underneath it) as it came crashing down. Apparently both pistons failed at the same time. I really don't think its the great vehicle I once did and feel like I'm waiting for the the next big repair job. NOT a safe car and really don't want to drive in it with my family. What to do?
  • obyoneobyone Posts: 8,065
    NOT a safe car and really don't want to drive in it with my family. What to do?

    If the vehicle had that many issues during the warranty period, I would dare not keep it past the 36/36 unless of course I had a GM Major Guard extended warranty. It seems that with GM an extended warranty is a must have.

    Good luck!!
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Good morning edwell,

    I'm sorry to read about the multiple concerns you've encountered with your Acadia, especially as one of them may have been dangerous for your son. If we can look into this with you, please email the following information to socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 of your VIN and current mileage, and the name of your involved dealership.

    All the best,
    Sarah
    GM Customer Service
  • edwelledwell Posts: 2
    Thanks for your message! We tried to getting rid of the car before the warranty was over and GM wouldn't help - who would want a young car with all of those issues? They did tell us that they would in fact give us another 3yrs/36000 warranty. Now that we are over 36k, they seem to forget that conversation. The the good Lord we do have an extended warranty. You are right, extended warranty….a MUST.
  • regnumregnum Posts: 2
    I admire you, people! Knowing that Japanese cars are best fit for Middle East, you still opted for an American one! Bying an Acadia, you are buying great set of options and gadgets that no Japanese car has, you're buying one of the largest cargo spaces in the class, you're buying greatest road holding capability. Of course something will go wrong every 20-30000 kms, as long as you drive it! Look at BMWs. The worst reliability ever! They just don't get out of the garage! But the moment you drive it, you are ready to forget the fact that it spent more time in the workshop than on the road, and you had to pay a thousand bucks just to change oil.
    I have had my 2007 Acadia for 2,5 years, done almost 100,000 kms. Yes, it does go for service every now and then, and yes, I had issues witb gearbox, but I knew that would happen long time before I bought it, because car reviews are there to read!
  • lovegmc1lovegmc1 Posts: 37
    For theb2011 Acadia piece of junk, I understand your frustrations, as my old Acura MDX gave some problems, but every car on the market once in awhile makes a lemon, it doesn't mean that the car maker or the specific vehicle is bad. Even with the 2007-2008, I've talked to people who hate them, but have friends who have a 2007 and love it! We have a 2012 and also love it. The acadia was new in 2007 and 2008, and the improvement period was 2009-2010. By 2011, there were less problems than the Acura MDX,(check truedelta) so they have improved by a LOT. :D
  • kcvkcv Posts: 3
    I brought my 2010 Acadia to local dealer to fix steering wheel binding problem that causes the steering freely move about 10 degrees before actually turning the front wheels. This happens when park or driving that makes me nervous while drive the car. The dealer replaced the steering gear, but the problem still the same. I brought the car back to dealer, they replaced the power steering. However, the binding problem is still remaining with addition noise when turning the steering. The service adviser told me that GM recommends driving the car for 30 days the problem will go away. I am not confident with his advice after replaced two different parts and the problem still the same, so I asked him to write the GM recommend on the receipt but he refused!!!!!!!!!!!
    I am not brave enough to drive the car with my kids with steering issue, so I call GM customer service. The customer service Rep. asked me to bring the car back to dealer. However, after hold my car for a day, the service adviser asked me go back to take my car, and told me that they will not to do anything with my car until I driving for 30 days. They also suggested me to bring to another dealer. I call GM customer again, but could not get any help because the Rep. that is assigned on my case was not available.
    I had the Acadia 2010 only 2 year 4 months, but had to bring to GM dealer SEVEN times for safety related problems
    • FOUR times for steering problem (replaced gear twice, gear housing twice, inlet hose, set toe, and power steering bump). Now the problem is still remaining, and need the FIFTH time!!!!
    • Replace brake master cylinder
    • 2 safety recalls
    Could you please advice what should I do? My car still in the dealer and I am not confident to drive the car with steering defective.
  • jpfjpf Posts: 496
    You should probably look at getting rid of the Acadia and get another vehicle.
  • steverstever Viva Las CrucesPosts: 41,272
    edited June 2012
    so I asked him to write the GM recommend on the receipt but he refused!!!!!!!!!!!

    In situations like this, sometimes it's effective to write/fax a letter to the dealer, describe the problem, and tell them that the service writer told you that "the noise will go away and the car is safe to drive" and that you are writing to confirm your understanding since you are concerned that the car isn't safe to drive (steering wheels shouldn't bind) and you aren't comfortable picking the car up from the shop until it's fixed.

    Then request them to advise you immediately if your understanding of what the adviser told you is incorrect. If you have a family lawyer, cc them with a copy of the letter. Keep the GM Rep informed too.
    If nothing else, that gives you a paper trail in case the steering fails. Best case, they'll get it fixed right.

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • kcvkcv Posts: 3
    edited June 2012
    "You should probably look at getting rid of the Acadia and get another vehicle."

    Yes. This is probably the best option after the problem is fixed. I have been driving 5 different vehicles, none of them had steering problem before 100K.
    I usually have 5 kids from 5-9 year old in the car. If the steering is failure during driving with them in the car, it could be horrible disaster.

    UPDATE: After several calls around and waited for 20 minutes, I got the GM Rep. that is handing my case. His answer were "I can not do any thing....I can not force the dealer to fix......you can drive the car for 30 days as recommend or bring to other dealer."
    Finally, I had to slowly drive my car back home. Not sure what to do next.

    Kevin
  • ktriektrie Posts: 15
    I hate to disagree with you but the new Acadias are in fact no different than the older models in terms of reliability. This website is proof of that and the number of 2010 and 2011s that were just at my dealer for non-maintenance service is also proof. I am glad to hear that your vehicle has been trouble free thus far but that is a rarity in terms of the Acadia, regardless of the year it was made.

    My transmission went out again for the second year in a row. I just picked it up from the dealer yesterday and I know it will happen again. I have a 2008 SLT2 with 60K miles. I was sitting next to a gentleman who has a 2010 with 32K miles and guess what; his transmission was slipping. We compared notes from leaking sunroofs to steering column issues to weird knocking noises coming from the front end and our stories were incredibly similar; not surprising.

    It would be shame for someone to be seriously injured in one of these potential death traps before GM gets the message. This vehicle is a total piece of junk and I have personally talked at least 20 people out of buying one over the past 4 years.
  • lovegmc1lovegmc1 Posts: 37
    I'm sorry you and the other gentleman are having problems with your acadias, but i have talked to so many people with them(even old ones) and they were problem free. Only one lady with a 2010 complained about it.. They just came out in 2007 and the quirks had to be worked out. There were a LOT of quirks, so it takes a few years to work out.. Regardless, as with any vehicle, they once in awhile make a lemon, which can seem like the car is unreliable, but most of them are fine now.. I have never heard of a 2010 leaking before, so it is probably a lemon.. I don't know for sure, but ours has been out in pooring rain for hours without a single drop in the car. Also, if you turn the steering whheel all the way to the left or right, it makes a grinding-ish noise, so not turning the wheel all the way might help with that. Also, gmc sells so many acadia, if one percent of people have a problem with them,(they sold almost 70,000 in 2011) then that is still 700 problems and 700 unhappy people. The 2010's were still in the fixing period, but still would be better than a 2007-2009. They get better each year, and if you check truedelta.com, you will find out that the 2011 acadia had 31 problems per 100 vehicles, and the 2011 MDX had 37. And only 2-3 percent od people had an issue with it in 2010, and less than 1% in 2011. Even for 2012, they have probably fixed some more, and they are redesigning it for 2013 anyways. and many people have had transmission issues with an MDX, some at 35k miles as well, so it all depends on the car you get.
  • lovegmc1lovegmc1 Posts: 37
    The "it" I refer to, is power steering issues, but in fact, thanks to the quick handling of our Acadia, we have actually avoided at least three or four definite accidents
  • obyoneobyone Posts: 8,065
    Quick handling is with the power steering issues?
  • lovegmc1lovegmc1 Posts: 37
    No. "steering column issues" and"potential death traps" are what I was responding to. They said that someone may be injured, and that acadias are all going to have power steering issues. I was saying that, even though some do have issues, ours, because it didn't, and has great, reliable handling, avoided us three or four accidents
  • kathyc5kathyc5 Posts: 2
    I also have a 2010 Acadia and have noticed the steering wheel shaking mostly on aceleration and when I reach the speeds of 60-65. I have had the tires rebalanced, but that did not solve the problem. Have you been able to have yours fixed for this issue?
  • Try contacting the BBB Autoline in your state to file a complaint or hire a lawyer. We have had many issues with 2010 Acadia re steering and also feel it is unsafe to drive. The local dealer where we bought it was of no help. We contacted the BBB and currently are looking at a buyback. Hope all works out.
  • lovegmc1lovegmc1 Posts: 37
    Your problems with vibrations don't seem to common. The only possible things that I can think of are bad alignment of the car, or more likely, the wheels aren't screwed in enough. Open tips helps! Best of luck!
    -lovegmc1
  • kcvkcv Posts: 3
    "Try contacting the BBB Autoline in your state to file a complaint or hire a lawyer. We have had many issues with 2010 Acadia re steering and also feel it is unsafe to drive. The local dealer where we bought it was of no help. We contacted the BBB and currently are looking at a buyback. Hope all works out."

    Yes. I will try to file my case on BB Autoline. Could you please share with me the status of your case when it update?
    Kevin
  • gmcustsvcgmcustsvc Posts: 4,131
    kathyc5,
    Thank you for your post. Have you spoke with the dealer regarding your concerns? If not, I would recommend starting there. Please send me an email with your complete contact information, VIN, current mileage, and dealer of choice. I look forward to hearing further from you.
    Christina
    GM Customer Service
  • On May 30th, I posted my frustrations I have had since I purchased my 2010 Acadia. Well the saga continues. On May 30th, I had the front cover seal repaired and during that repair they discovered the water pump was leaking and needed to be replaced. Well its heading back to the Service Department tomorrow for more repairs. I now have a front end rattle/vibration. To be continued....
  • At this point, I'm at a loss. Since my post, I have had to schedule another appointment tomorrow because of a brand new problem.
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    We certainly hope that your appointment tomorrow goes well; if we can look into anything further please don't hesitate to send the following information to us at socialmedia@gm.com: your name/Edmunds username, phone and address, the last 8 digits of your VIN and current mileage, and the name of your involved dealership.

    All the best,
    Sarah
    GM Customer Service
  • gmcustsvcsarahgmcustsvcsarah Posts: 1,964
    Have you been having this looked into by a GM dealership? If so, we're happy to follow up on this with you and them! Let us know.
    Best,
    Sarah
    GM Customer Service
  • Turns out that the service dept. was unable to pinpoint the exact cause of the noise. However, they did discover that I do have a bad front end strut, strut mount, and axle that needs to be replaced. Just waiting for the parts to come in so I can drop it back off for further repairs.......hopefully tomorrow.
    Just hit 35,000 miles yesterday:(
  • kathyc5kathyc5 Posts: 2
    I just had my Acadia into a different dealer ship. The first dealer re balanced the tires and the shimming still continued. Then I took it to a second dealership yesterday and they road force balanced the tires. $110 later, my Acadia still has a shimmy in the steering wheel at speeds of around 60-65 miles per hour.
    I have 20,000 miles on the vehicle, but this all started at around 15,000 miles.
  • gmcustsvcgmcustsvc Posts: 4,131
    kathleen26,
    Thank you for taking the time to post your concerns. Please let us know how things go at the dealer or if you continue to experience concerns. I look forward to your post.
    Christina
    GM Customer Service
    SocialMedia@GM.com
  • lupe_r49lupe_r49 Posts: 7
    Sorry for the late reply. Yes, GM did open a service request. I spoke with Julian and he provided me with Case #71-970718098.

    Since my last post, my steering pump has once again needed to be replaced. The GM dealer first stated I needed to pay for the steering replacement. I did have to argue with them, since it was replaced less than a year ago by the same dealership. After some back and forth the dealership agreed to replace the pump at no cost to me. This does not take away the fact that I have spent thousands of $$$$ fixing this vehicle. I continue to be disappointed with the quality of the vehicle and will continue to talk my friends and relatives out of ever purchasing a GMC Acadia.
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