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GMC Acadia Problems and Repairs

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  • bbubbu Posts: 2
    Hi
    I was planning to buy a new GMC Accardia but while going through this forum , i saw many comments about the un resolved Steering problem as well transmission issues.This is making me a rethinking on my decision.
    Could any one responsable form GMC can clarify me that the causes of this most seen issues are identified and rectified for new cars which is available in UAE for immediate purchase?
    What are all coverd in the term warrenty?will parts as well labour will be free of cost if to be repaired under warrenty?
  • lovegmc1lovegmc1 Posts: 37
    edited July 2013
    I'm not part of GMC, but you mentioned the steering and transmission problems. The steering was fixed in the 2012 model year by putting Dexron IV power steering fluid in vs. standard GM PS fluid. The transmission issues(mainly wave plate) were corrected in the 2010 model year. As for the 2013, the redesign has two problems. One is the white diamond tricoat has been known to chip, so I would avoid that color. Another is the rear AC not functioning. The first batch of rear blower motors must have been bad. I would have to believe that they are better by now. I would try to look for a slightly used 2012, because they would be cheaper, and are so far the best model year as far as reliability. Even if you get a 2013 and have ese problems, they can easily be fixed under your warranty. I have 41,500 approximately on my 2012 with 0 problems. Hope this somewhat helped you!
  • bbubbu Posts: 2
    Hi lovegmc
    thanks for your feedback.
    Bin
  • Is there any new information on the melting running light housing issue?
    I've seen some posts about it, does anyone know if there is a TSB on it?
    I'm very frustrated with this. Overall, my 2008 Acadia has been good to us.
    However, the running lights have upset us greatly. Both of mine are melting, the dealer claims they have never seen it before.
    Oh, and they want $1000 just for the part, and the car has two of them. Considering that an entry level Acadia is $34000, I only need to collect 34 of these housings to purchase a brand new Acadia. What are these made out of, gold??
    I'm upset that the light melted, which I would consider a design flaw, and not "normal wear and tear", but the kicker is that they they are charging a ridiculously high price for the part.
  • obyoneobyone Posts: 8,065
    go to ebay and do a search on acadia headlight assembly. the results will amaze you
  • I don't know about the melting, but the whole headlight assembly stinks. The headlights on my 2009 Acadia regularly burnt out about once a year. That is about 3 times more frequently than any other car I have owned. It wouldn't be such a big deal if my husband could install the new $10 bulb as he usually does. But no, it requires the dealership to do it since you have to go in through the wheel well instead of just popping the cover off and changing the bulb. Overall, it is about 45 minutes of work each time costs $80. Terrible design. By the way, this was the least of my issues with the Acadia (look up cylinder misfires and steering column issues - see what comes up). I traded it for a Ford Edge. Better gas mileage and no issues whatsoever.
  • sparisisparisi Posts: 6
    This will deffinitly be my last post as I moved onto the kia sSorrento SX. I recently went back into my dealership to get the oil changed and I saw my old 100k mile gmc Acadia on the lot for sale . I went on to see their website to see the car fax and to my supprise they showed what they had to do to get it ready for sale. The dealership had to put in a new steering pump and whole rack & pinion. All the thingsI have been saying on here and many people too. The whole steering for that truck is messed up, but not the new version, gmcfixed it I wonder what it would have cost me to fix those issues. good by GMC never again for my family
  • I had a 2007, one of the first Acadia's that came out. Had sI had an 2007, one of the first Acadia's that came out. Had some issues. Did not have the sun roof so I did not get the electrical issues.
    To the dealer that charged $80 to change the light bulb, shame on them. My dealer charged me $10 dollars to do the change plus the price of the bulb. Dealer said I should not have to pay for a lousy design.
    I glad you are happy Edge. I could not get past the touch screen in the new Fords. I like buttons, knobs and switches.
    To the happy Kia owner, I can appreciate your issues but you did not say what year your vehicle was.
    I can’t see how you can compare a Kia with an Acadia or and Acadia Denali, but if you’re happy that is all that matters, is it?
    I traded my 2007 in for a 2011 Denali Acadia. Got the tri-coat white paint. Truck runs great and looks great. I did put window tint on the sun roof to cut down on the sun.
    I test drove a Kia and did not like the seats. GMC makes the best truck seats on the market.
    I took a chance on the newer GM product and was pleased I did. I have a buddy who just bought a Black on Black Denali Acadia. What a sharp looking car. He got navigation which I don’t have and it works very nicely.
    Anyway it looks like the last three posts are from Happy Car owners. But I own GMC and proud of it.
  • gmcustsvcgmcustsvc Posts: 4,134
    Hey safety,

    We're pleased to hear that you're happy with your GMC truck! We hope that you can continue to enjoy your Acadia, and if there's anything we can help you with in the future please don't hesitate to let us know!

    Cheers

    Amber N.
    GM Customer Care
  • Congrats to you guys for you have new GMC ACADIA, me too 2011 SLT1 AWD Black Metallic and got 40k miles got it new last 2010 and no issues am very happy and proud of it.
  • thanks. my update is that my acadia got 40k miles used to update my maintenance scheds and am happy still no issue to date. Done on standard warranty and now it will be on extended wrnty hope this will help me when issues comes. good luck and have safe driving..
  • we purchased this vehicle brand spanking new! as of nov of last year we have had nothing but problems with it. its been in the shop anout 5 times in a period of 8 months all for different things.. barrings on my engine went out which left my fiancé stranded on the side of the road, thank god my kids weren't in there. after 3 weeks of being at the dealership, they replaced it. I drove to put gas, and got stranded again, with my kids in my car, they picked me up, said the battery went dead and there was a leak in the ac pump, a few days after that they returned the car, I still had a cranking issue with it that I was told, a GM service manager would contact me in January of 2013, never heard from them. it has a delay when you start it. at 40k miles the power steering pump went out, and I had a leak in my ac, which to their convienece was out of the 36k warranty. so I had to pay out of pocket on these repairs. 2 weeks after it was fixed my evaporator core went out and needed to b replaced and again out of warranty, I had to pay out of pocket.
    Now my floor in my passenger and my driver area is soaked with water. I don't have a sunroof. so its in the shop as of yesterday, also while driving in town and on freeways, there is a jerk when it supposed to shift to the next gear. This car was definitely a bad buy, I would not recommend anyone to purchase an acadia. I used to love my car now its a nightmare, and its paid off for. GM always tells me our hands are tied cus its out of warranty...so I guess they aren't a durable brand as they state. Very disappointed in this style car. its our worst nightmare!!!!!
  • gmcustsvcgmcustsvc Posts: 4,134
    Hello melynlos,

    I am sorry to hear you have been dealing with ongoing issues with your Acadia for months now. I understand your frustration after reading your post about all the issues you experienced and are currently experiencing. I would like the opportunity to further speak about these concerns with you. Please email us at socialmedia(at)gm.com. Include your contact information, VIN and current mileage.

    Sincerely,

    Laura M.
    GM Customer Care
  • lovegmc1lovegmc1 Posts: 37
    Hun, it's called a lemon. Cars are mass produced today, and GMC is no exception. When cars are produced at such a high volume as they are, there's bound to be a few bad ones out there. This is many more than the average amount of problems(for the 2010 model year and newer), I would say you, unfortunately, received one of them.
  • @lovegmc1.. I have to agree with you. I have been thinking this for a while now. It's too new to b having so many problems. I'm tired of dealing with it. This is day 2 of the supposedly "diagnostic" and I haven't received a call or an update. This is the only car that we have and all they could do for me was give me a ride back home.. Their service is really bad, it shouldn't take 2 days in my opinion. And this happens to me everytime I take it in. I have to at least leave it for 2-3 days until they tell me what's wrong with it.. I'm am truly disappointed in GM.
  • lovegmc1lovegmc1 Posts: 37
    edited August 2013
    Is there any other GM dealership nearby?(it doesn't have to be just GMC, any Chevrolet or Buick dealer would look at it for you and repair it.) It shouldn't be taking this long to diagnose this issue. They should have bought back your car from you and put you in a new,problem-free one WAY before anything got to this point.. There are some intermittent AC issues, not too many like transmission or power steering, so that isnt TOTALLY a surprise..two of them? its a Little much. the power steering problem is more of a prevalent issue. All these issues you have been having all together are NOT normal for this model! I say it's more of a shame on the dealer,they need so step up to the plate. Sometimes dealers try to find cheap solutions to easy problems, making a mountain out of a molehill, and also, unfortunately, deterring potential repeat-buyers. I am sorry you have to deal with an unreliable car, and the service that you are receiving at your dealership is(much)worse than it should be. I hope this issue can be resolved.

    EDIT: Another option you can try is going through GM directly, they might be able to get you results you need and deserve. Results have been varying... But it's worth a shot.
  • lovegmc1lovegmc1 Posts: 37
    Well clearly, brooklyngirl was wrong. Hope the Acadia stays problem-free for you! Hope that extended warranty isn't needed! Good luck and safe driving to you also!
  • bear58bear58 Posts: 1
    Taking my Acadia to the dealer tomorrow morning. Trans went out with no warning last evening. I still have drive and low, slipping but there, but reverse is completely gone. There was no warning it just faild at road speed. Looking at this forum I see that I'm not alone and expect a bad experience with the dealer. Vehicle is 6 yrs old with 59K miles. GM service has always sucked in their treatment of customers, and I'm a retired employee saying that. I'll know more tomorrow.
  • acadiamadacadiamad Posts: 1
    edited September 2013
    3/2011 Purchaes Acadia Denali 10/2012 replaced engine 20,000 miles. 9/2013 Looks like we are there again 8600 miles on replacement. Currently having to have the engine tore down to find out whats wrong again. GM service center is not helping
  • What's the cause of these problems?
  • gmcustsvcgmcustsvc Posts: 4,134
    Hi acadiamad,

    If you haven't already been in contact with GM Customer Service about your transmission repair please feel free to contact us by email. We'd like to document this within our system and ensure that all of your concerns are properly addressed. We can be reached at socialmedia@gm.com. Please include your VIN and contact info.

    Thank you

    Amber N.
    GM Customer Care
  • You did not say what happened to the eingine to make it fail.
  • Had the same problems with steering. It's seems ok now that they put new power steering pump on
  • I fixed ours too. Biggest pain in the rear I've ever dealt with regarding a power steering pump! Took me 9 hours to swap over the course of two days. However, only cost me $140 for the pump. Guess I saved about 750 from what the dealer was going to charge. Not including the $135 diagnostic fee... If anyone wants advice feel free to contact me here and I'll explain the details.
  • We did the same too.. Had to change it ourselves.. But now it makes a humming sound. Took it in and they told me its not going away, they coulda le it less noisy by bleeding it out but it's always gonna make that sound. I've opened a case with Gm corporate and well lets say they r taking forever to get back to me on my case.. Unacceptable if u ask me.. I will definitely think twice before in purchase another Gm vehicle.. Not satisfied with anything they do!
  • gmcustsvcgmcustsvc Posts: 4,134
    Hi melynlos,

    Sorry that you haven't heard anything back from your agent or specialist. We apologize for the frustration this is causing you. If you want to email us your name and VIN we can work on locating your case and notifying your agent. We can be reached by email at socialmedia@gm.com.

    Thank you

    Amber N.
    GM Customer Care
  • ktriektrie Posts: 15
    Just sold my '08 Acadia last week to CarMax. After 3 transmission replacements, numerous water leaks, multiple steering issues, and the worst overall experience of my life, I can finally say goodbye to the most unreliable vehicle built in the new millennium.

    Surprisingly, I got a lot more $$ than I expected. Good luck to you all. I am signing off for good and I will never visit GM again.
  • We have a severe problem with our 2011 GMC Acadia SLT's HVAC system - it no longer works. It blows air, but also allows Freon to escape into the cabin of the car whenever you open the vents. That said, there was a burning smell about a month ago and then the air conditioner quit - in the middle of summer. No it appears the heat no longer works either. The concerning part is that there are literally dozens of complaints regarding the same thing online, but GMC has not recalled it and plays dumb when you call to discuss whether they are aware of an issue with the HVAC system, when clearly the hundreds of documented cases online proves there is an issue. Back to our car. The concerning part is that the Freon is entering the car cabin, causing people to become dizzy or causing a headache. That said, we are forced to boil in our car since we can't even open the vents! The car is just 2 years old with less that 40,000 miles and it already has a major issue - this is a problem and we flat out refuse to pay and fix something out of pocket when GMC knows there is a problem that has existed since 2008, at least.
  • obyoneobyone Posts: 8,065
    If your ac no longer cools the car, you can be assured there is no freon entering your vehicle. Your vehicle has already released all the R134a into the atmosphere thus adding to global warming.
  • gmcustsvcgmcustsvc Posts: 4,134
    Hello pj2013,

    I am sorry for the vehicle issue you are experiencing with your HVAC system. I understand your frustration and concern with a malfunctioning unit and for the safety of anyone being in your vehicle. If you would like to further discuss your current situation, please email us at socialmedia(at)gm.com. Include your full contact information, VIN and current mileage.

    Sincerely,

    Laura M.
    GM Customer Care
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