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GMC Acadia Problems and Repairs

1969799101102105

Comments

  • I'm glad they are on here monitoring this site. They have some serious issues that need addressing. I hope they wise up and figure out that empowering the dealerships to resolve these issues would save them millions in bad PR. This is a very cool car inside and meets lots of families needs but the technical side of this car needs some attention.
  • tiretekmantiretekman Posts: 6
    I agree that it's a positive move that they monitor the boards, and I'm sure they have their reasons why they do. My experience has been very negative, they just delayed the inevitable.........that they were not going to do anything. I agree that it's a very cool car, but the poorest quality and workmanship that I've experienced in 45 years of car ownership. Two years of ownership cost me $11,000 in repairs and depreciation. I cut my losses today, no more GM vehicles in my family's future.
  • tiretekmantiretekman Posts: 6
    GM Customer Service got their final pound of flesh from me, I had to pay a $100 diagnosis charge so they could officially' tell me my problems were normal wear and tear......and they would do nothing to help me with my problems.
    - $1200 to replace the condensor core (?)...had to pull the entire dash
    - $800 to replace the coils
    - wanted $1900 to fix the steering
    - trade-in value is pitiful, as the industry understands these are a POS...took a beating on trade-in
    Absolutely the worst automobile I have ever owned (in 45 years!)
    BUYERS BEWARE!!!!!!!!!!!!!
  • sparisisparisi Posts: 6
    Congradulations to break free of the hold, I completely agree that monitoring blogs is what all companies do these days. The plastic responses is what they are and I have not even recieved a final response to my issues with my truck from 2 Weeks ago. I even made a stink on here and called GMC direct that morning of my problem. Along with my postedYouTube video of my ordeal . I think we all need to take pictures or video of what happens to our cars, becuase its einevitable you won't get the code or problem to reproduce when your at service.
  • tiretekmantiretekman Posts: 6
    All I've seen them accomplish (of any value) is finding dealers or informing people of recalls. People with serious issues are left holding the bag (as I have observed on this blog).
    I actually understand that they can't address all the poor workmanship/quality issues, as they appear out of control.....the cost would be prohibitive. It's no wonder they were broke, and shame on me for trying to do the right thing by promoting 'Made in America'.
  • amybeineamybeine Posts: 5
    Left my 2008 Acadia outside for the first time in the 2 years I've owned it, and learned of the Acadia leak curse. Had water pouring in from where the visors attach, below glove compartment, from airbag signs & more. Carpets in the front floorboard were completely saturated. Immediately moved my car into the garage with the windows rolled down to let it air out. First thing Monday morning, I had an appointment scheduled through Mary in GM Customer Service with my local dealership. My appointment was at 1, leave a little early to stop by the Post Office, pull into parking spot and my car WON'T TURN OFF! Ignition was off and key was out and it was still running. Went directly to dealership, where I was told my IP fuse block was fried because it was soaked with water, my stationary glass was leaking and my sunroof drain pipes were not working. As of 7 a.m. Wednesday, my 3rd day without a car, I still have not heard as to whether or not GM is going to cover repairs. Hoping when Beatrice, my District Specialist with GM, comes in this morning at 8 a.m., I will get a good news call. If not, this will be my last GM vehicle. Our last 5 vehicles have been GM, and it will be a sad day!
  • tiretekmantiretekman Posts: 6
    Please post the results of your repair resolution.......thanks
  • amybeineamybeine Posts: 5
    Spoke with Beatrice, and that was her exact phrase - Not so optimistic. Even though the parts and issues are the same as those vehicles that are covered under the recall, she is "not so optimistic" about GM's ability to assist with my repairs. Should have an answer as to whether I will be ditching GM or being a loyal customer for life by this afternoon.
  • amybeineamybeine Posts: 5
    Was just informed that GM has offered to cover 40% of the repairs, leaving me out $720 still! Simply not acceptable. Calling around regarding trading it in, will definitely not be for another GM vehicle.
  • amybeineamybeine Posts: 5
    Told GM that the 40% was not acceptable. They came back with 50/50, still leaving me holding approximately $600 repair bill for something that they knew about. I am planning to pick up my car and take straight to Ford dealership and just take any lose they give me for issues. Waiting now for dealership to pick me up so I can get my car. Very sad that GM has fallen to this level. While I am getting rid of my problem, I will not let this issue go and will continue to complain and try to keep others informed about their issues. GM installed parts that they later found to be faulty, and then only included certain VIN's in the recall, knowing that other Acadia's had the same faulty parts installed leaving these owners out of luck. :lemon:
  • megawatts74megawatts74 Posts: 29
    I traded mine in a couple months ago and couldn't be happier. It's a 2007 we bought in 08 with 8000 miles on it. Tranny went out on it in November 2012 with 67000 miles (long story, documented on here several times under transmission thread.) But I got $16,500 for it and that is with a cracked windshield and a hyper extended door (thanks to my son hitting it with our truck as my wife opened door in driveway). Anyway, bought a South Korean brand vehicle made in Georgia, USA. I am a union working man but am tired of settling for junk and premium prices just to be patriotic. I served in the military and tired of being taken advantage of. This vehicle comes with a 10 year warranty... brand new and loaded with every single option for less than what I paid for the base model Acadia for. This vehicle runs 10 times better than the GM vehicle with more power. It's a little smaller but worth it. I have two friends who went this route and convinced me that I will have a higher quality, safer vehicle with a fantastic warranty to back it up. So far they are right!! Get rid of these junky GM vehicles and get rid of your nightmares at the same time!!!
  • amybeineamybeine Posts: 5
    Upon being told that I should reconsider and work with my district specialist because I was given "a very generous offer", I couldn't agree more! Waiting for dealership to pick me up now so I can get my car & go trade it in.
  • gmcustsvcgmcustsvc Posts: 4,001
    badcar7,
    We hope that the repairs you were having done on your Acadia last week have gone well. If you would like for us to document anything further for you, please don't hesitate to contact us via email at socialmedia@gm.com (include your name, contact information, the last 8 digits of your VIN, and a summary of the situation).
    Sarah (Assisting Amber)
    GM Customer Care
  • bdiggitybdiggity Posts: 1
    My 1st week w/ 08 Acadia off to bad start. Probably shouldnt have traded in MB ML but wanted the extra room & i liked the Acadia features better than GL class, not to mention purchase, insurance, property tax costs more appealing than MB.

    Within 1 week the check engine light came on. Dealer says throttle body & connector needs replaced. $560. Also i put in a dvd just to see how the font/rear entertainment system works, now dvd is stuck & wont eject. Dealer wants $1200 to replace head unit.

    I may be giving the GL's another look sooner than later at this rate.
  • obyoneobyone Posts: 8,065
    Can't tell from your post whether you've had the Acadia for one week or since 2008. So are we talking used car?
  • misc23misc23 Posts: 22
    I had an issue with the transmission on my Acadia. I was out of the 100K warranty on the power train so after paying $4000 for a new transmission, I was told by the tech who replaced mine that there is a issue with the "wave plate" in this new style transmission that it can just blow apart and leave you stranded on the side of the road. GM has not done anything on this known issue.
  • misc23misc23 Posts: 22
    I had to replace my transmission after 110K and was told by the tech that worked on my vehicle that there is a known issue with these new transmissions that the wave plate can just blow apart and leave you stranded on the side of the road. After a long ordeal with the GM Customer service I was told that my transmission was past the 100K mile limit. GM has a known issue with the transmission on this vehicle and still only stands behind the 100k that comes standard.
  • misc23misc23 Posts: 22
    I just had to replace the valve stems in my Acadia because they were leaking. The problem (as I was told by the tire guy) is that with ones prior to 2010 the transmitter is built onto the stem and thus must be replaced with the valve stem. The multiplies the cost of replacing a valve stem by 12.
  • Not according to GM they haven't. Still battling with them.
  • Well. That did little to help. They came back with the same "take it or leave" offer of $800 to fix something that is clearly a factory issue. Why do we have to pay $800 for something that was not mentioned in any topic in the service manual. Uggh
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