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Nissan Murano CVT Transmission

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Comments

  • mikesmuranomikesmurano Posts: 118
    I haven't had the transfer case problems, but I have had a myriad of CVT issues along with many other electro-mechanical problems.

    Please keep us posted. I have added a new discussion about Nissan's customer service and satisfaction. Please post your developments there also. Some of us may want to join in your legal action.

    Also, these CVT problems are happening on the Rogue and other Nissan models.

    You have our support. I listed the Nissan VP's email for customer service in an earlier post. Search by my name if you need it.

    BTW, what is the dealer quoting you to replace the case? This information is helpful.
  • mikesmuranomikesmurano Posts: 118
    I had the same experience with Nissan's 1-800 customer "NO" service!
  • After putting in a claim at corporate... this is where we stand. They are replacing the transmission & transfer case, but tell us that if they damage the catalytic converter brakets which they have to take off to get to the repairs, they will make us pay the $2000 for to replace the converter! Is that insane??? I think they just keep shifting the $2000 around to other items to cover costs. The car has been there 5 days....We had to tell them to go ahead with the work even though they will be charging us. I am still going to fight it because it is just crazy! I used the JD Power Service Index Ranking which is shameful and the automotive news article of March 1, 2010 that talks about coroporate offering $$ to dealers to boost repeat business and please the customer at all costs....guess they were absent that day because no one cares!!!!! They are actually RUDE!
  • massoudmassoud Posts: 2
    Today I got a phone call from nissan's consumer affairs that they have conveniently rejected my written request to offer assistance in overcoming the high cost of the transfer case replacement. My transfer case went down in middle of Feb. having had just 200 miles over the 60K miles warranty coverage. Ouch, it cost me 3K to get it replaced by the dealership.

    Needless to say, I would be very much interested to join a class action or any type of legal action if you need support. I am thinking of even sending a letter to consumer affairs department or any other watch dog authority hoping to support in resonating our complaints about this particular component and the frequency of its occurences. Nissan simply does not want to admit the faulty design and components and fears nothing by denying their customers. They feel invincible!!! Perhaps a collective suit will be an awakening that there should never be a unilateral attitude!!
    Please stay in touch.
  • mikesmuranomikesmurano Posts: 118
    "Chillin",

    Please find attached, although maybe too late.

    http://www.easterncatalytic.com/

    The CAT between the firewall and the engine is the expensive one. However, when mine went out, I went hunting for an alternative because the dealer was giving me a pile about how hard it is to replace, etc.

    They really screw you when they have you over a barrel.

    I bought an Eastern CAT for my 2003 Murano for $275. I also had to buy a manifold for $200 from the dealer. I took the parts to a Midas shop. They installed them for about $250 labor. The dealer quoted me $1500; I paid ~$725 (half of dealer quote).

    I think the dealer is smoking you. A good mechanic can get this work done with out breaking parts. The chances of breaking the brackets on the CAT sounds bogus. He might be eluding to stripping threads or breaking bolts. In that case, a good mechanic can fix those issues easliy. They have the tools to remove broken bolts or install new thread inserts, etc. I know because I am a mech. engineer.

    If the dealer screws up the CAT make sure you tell him you want to see the physical parts before authorizing any work.

    Reply if you need help. The Nissan dealers in the NE Atlanta area start sweating when I show up. I will beat "$&*@" down!
  • Nissan is missing the big picture here. We are all unhappy owners of defective Muranos or we wouldn't be here. Just this week I had two or three people ask about my Murano and you know what I told them. I am sure that you all do the same. It's time for me to get rid of it. It is just a money pit and source of frustration. I will never buy another Nissan because of the quality of the product and poorly trained Nissan mechanic's. It all starts at the top and it's "the Nissan way".
  • massoudmassoud Posts: 2
    I hear you guys. We all will have to let go of our muranos sooner or later - the sooner the less costlier! But we should let nissan north america know how we feel. Here's a suggestion: After I received the rejection letter from their constomer service, it made me so upset because of their lack of professionalism and absence of any cosideration to our request, that I went on line and submitted my complaints to a few consumer protection offices just to have their organization on public record.

    You can find your state's consumer affair (I did mine in NJ), but I suggest this site national site for a better chancce to have all complains in one place collectively. It is: consumeraffairs.com

    When filing your complaints, try to include all details and the relationship the trasnfer case has with the CVT and therefore should have been convered under extended warranty recently offered by nissan.

    If you all agree with this, please spread the word around on as many discussion boards as possible. This needs to get good attention and be stopped!!
    Best of luck.
  • mikesmuranomikesmurano Posts: 118
    Unhappy,

    Believe me I share your pain. I have already sold my Murano and replaced it with an Acura TL & I also bought a Toyota 4Runner to boot.

    I love the TL and this is my second 4Runner. My wife & I have never had problems with any of our American, Honda or Toyota products. We have returned to familiar territory.

    No more Nissan's for me either. They have earned from me eternal criticism and disdain. I am with Massoud; I am complaining onward until I get someone to listen.

    I spent $25K for the car and another $11K in repairs. I take meticulous care of my cars. I hung on for 5+ years thinking that I had all of the bugs repaired out.

    Wrong! When you can...Sell! Sell! Sell!
  • Hi Jacob,
    I'm in the same boat you are in but with a 2003 Nissan Murano the first of its kind. At first I taught it was just me, but it looks like is not. My transmissions gave up after my warranty and I had to pay out of pocket, almost $5,000. Now Nissan has a reimbursement plan for those who don't know about it ,let me know I'll port the info., however they are not calling it a recall. Needless to say that the transfer case also gave up in the middle of the road shortly after (a few miles later) that I had to tow my car to the nearest gas station, and I had to pay again another $3,000. I'm talking to Nissan now, but they told me that the transfer case is not part of the transmission. But I've been told that it is. And thats how I found your blog. I'm waiting for another call from them this Monday April 05, 2010. But I definitely want them to acknowledge that my entire family's life has been in danger because of this faulty parts. If you need my testimonies I'll be glad to help you, and I have all the documents to prove it.
    Eddie
  • mikey69mikey69 Posts: 1
    when car comes to stop then give gas it doesn't accelerate acts like its not getting gas they say its the transmission and that ther is no warrantee 2003 murano
  • jayhawk70jayhawk70 Posts: 56
    Mikey, who is telling you there is no warranty? A Nissan dealer? or some mechanic trying to sell you unnecessary services? There certainly is a warranty, and in fact Nissan a few months ago extended the warranty for all Murano CVT transmissions to 10 years or 120,000 miles in the United States. (in other countries too, I'm told, but I don't know the details outside the US)

    See http://www.nissanassist.com/ProgramDetails.php?menu=2
  • mmukhanmmukhan Posts: 2
    I have the check engine light pop up and the car started draging at the stop lights 2 weeks ago, took it to the dealer the dealer found the code for Transmission pressure sensor and told me it is covered under warranty upto 120 k miles. So I told them to fix it after 1 week I get a call from the dealer (Clearlake Houston TX Nissan) they can't get the tranny out because all the brackets for cat convertes are rusted and they have to cut through them to get the tranny out and that will cost me 5K to fix it and Nissan won't pay for it since it is not a part of the tranny. I opened a claim case with Nissan and told them that they won't have to cut through all that, if they have not designed that faulty tranny, but they won't budge. I still owe 10K on this car and can't afford to spend another 5K in this economy. I have been fighting hard with Nissan, so far they have not budge.
    Any help in regards to whom to contact e-mail address info will be helpful. Any kind of info that can ease my Murano nightmare will be helpful.
    Regards
  • jayhawk70jayhawk70 Posts: 56
    So basically your dealer want $5,000 to cut through some rusty brackets? I think you need a new dealer. Or find a welding shop who would probably do that for less than $100. (Heck, a local Midas shop used a welding torch to burn off some plastic trash bags that stuck to the converters on my minivan at no charge! )

    Or are your catalytic converters bad and not your CVT? Are you still within the long warranty on emission equipment? (8 years and 80,000 miles on catalytic converters, according to Nissan's 2006 Warranty Information Booklet.)

    --jayhawk
  • mmukhanmmukhan Posts: 2
    Thanks for the reply. My car has 93000 miles on it. The dealer won't touch my car unless I sign the papers. I have no problems with the CAT converters or the exhaust system so far.
    The Local AAmco Trans shop quoted me $1200 for the labor to replace the tranny but Nissan won't ship the tranny to them, they say they can only ship it to a Nissan dealer.
  • alanpghalanpgh Posts: 13
    Isn't your Murano covered by the revised waranty from Nissan?
    I have an '06 Murano, and I received a letter that the tranny is now covered for 10 years and 120,000 miles. Do you know about this?

    Good Luck!

    Alan
  • jayhawk70jayhawk70 Posts: 56
    Wow, it appears your dealer is trying to extort excessive charges for the bracket problem. Are there any other Nissan or even Infiniti dealers you can go to?

    I can see why Nissan would say the bracket problem is not part of the warranty, but it sounds like they are OK with covering the normal parts and labor for the CVT problem. It appears your dealer's service department thinks you are forced to use them and sees this as an opportunity to generate revenue.

    Dealers are independent businesses, free to charge whatever they want for vehicles or services. (by law, even - that is why manufacturers cannot force dealers to sell their vehicles at a fixed price) But that also means you can shop around to other dealers for their service business. If there are no other Nissan or Infiniti dealers close by, I would complain to Nissan about your dealer's attempt to charge excessive prices for the bracket problem because of the CVT warranty repair.

    (I despise almost all auto dealer's service departments, who do everything, including lying about what the manufacturer requires, to charge for unnecessary services, like their "premium" packages for the 15,000/30,000 mile intervals.)

    Could you have the AAMCO or another shop fix just the bracket problem, then go back to the dealer for the CVT problem?

    Maybe your local paper or TV stations have a consumer advocate that might be interested in your story. The threat of bad publicity often does wonders with these kind of problems.

    Good luck! --jayhawk
  • mikev4mikev4 Posts: 11
    Everybody is on Toyota’s case. Yes they made few mistakes here and there, but they are trying to fix it.
    What you think about Nissan? Everything is “OK”. They did not announce that Nissan Murano 2003-2010 has a problem. They decided to do it slick way. Send each owner of Murano a letter stating if you had a problem with CVT transmission go on line print a form(the name of the form is (Nissan CVT Customer Satisfaction Program Reimbursement Request Form) send it to us and prove of repair we will reimburse you for amount you spent. Slick is in it? And then the game begins. You send them form all documents needed but they ask for more documents and if you send everything what was asked, they will find the reason not to pay for repairs.
    In my case I almost got into the accident, my car stop in the middle of the road because all transmission fluid leaked out, thanks to the CVT part. How come Toyota is all over the news and Nissan is not?.
  • smarty666smarty666 Posts: 1,503
    Are their 09 and 10 owners having transmission troubles? I haven't heard anyone with the new Murano complaining of transmission troubles. I thought the CVT problems were confined right now to the 03-07 1st Gen?
  • There are some 2009 owners that have some CVT problems reported - pretty serious actually-but most of them had earlier production run vehicles ( the 2009 muranos ha d start build date in october/nov 2007 actually. I havent seen any 2010 CVT problems yet. Would think thice about an AWD though. Transfer case issues are somewhat common. ( leaks at the junction of the transfer case and the transmission)
  • dsfingerdsfinger Posts: 11
    I don't get it either! Nissan has been very good about keeping this out of the news. They have got to be so relieved to see the heat going in the direction of Toyota right now. I filled out the form for Consumer Reports telling them about all of the problems I had with my '05 Nissan. But when the new Buying Guide came out they still list it as a great used car to buy with a great transmission. It just doesn't make sense . . . at all! I sold my car a few months ago and lost SO MUCH MONEY on it. I drove it to a local Nissan dealership to talk to them about all of the problems. They were shocked to know I had problems with my transmission - "never heard about any such thing before". Told me to bring my car to CARMAX, sell it and they'd give me a great deal on a new one. THEY DIDN'T EVEN WANT IT!
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