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Buick Enclave Owners Give Us Your Report

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Comments

  • evanobevanob Posts: 7
    Thanks. I will look for that TSB. I do have the NAV system.
  • tourguidetourguide Posts: 188
    You're welcome.

    Your dealer should be able to look it up for you too. I've heard of plenty of people having this update applied.
  • Wow. 18 months of ownership and 34,000 miles. This vehicle never ceases to impress me.

    The good: It still rides like a dream. All the bells and whistles work. There are no signs of wear, even on the leather seats (ok, the unlock symbol on the key fob is wearing off). Had it in this week for the 30k service, there is still 5mm of brake pad all around. No squeakes, rattles, hisses or other intrusions. I think it's broken-in. I think it's very well built.

    TIP: Have your tires inflated with nitrogen. Mine were when I bought the car, and it appears I have at least half the tread left.

    The bad: Warranty work has been limited to reflashing the tranny, replacing the rear-hatch door switch, and a faulty outside temperature sensor. I had a piece of industrial foam rubber inserted under the front seat cushions to correct the seating angle. My only complaint is when I went to get snow tires this year (I'm FWD), there were two manufacturers who made this size, and both were sold out for the season. :cry:

    T-T-T-That's All, Folks! :shades:

    I bought a touch-up paint bottle from the dealer for $12 to hide a couple of nice scratches I've acquired on the hood.

    I'd like to see some type of brush-like material to protect the floor seat channels from filling up with kid debris.

    Boy do I not miss the Toyota Sequoia! :P
  • kcoreykcorey Posts: 130
    The advamced power management system does turn off all interior lights automatically, but...it does not disconnect power from the power outlets, that is, the 4 "cigarette lighter" outlets and the 110 volt outlet.
  • wehave2wehave2 Posts: 1
    My husband and I bought 2 Enclaves in March 2009. We took his (on Easter Break from NY to SC (at the time we left he had a little over 1,000 miles on it). It ran like a charm there and back - 1st day back to work it would not start dead battery, to make a long story short it went back to dealer 3 times in 1 week and half for same problem - they found loose ground connection underneath an air filter. We have had no problems since then.
  • Karen_CMKaren_CM Posts: 5,027
    A reporter from a finance magazine is looking to speak to consumers who are owners of a Buick Enclave. Please send your daytime phone number and the vehicle you own to ctalati@edmunds.com by Tuesday, June 16, 2009.

    Community Manager If you have any questions or concerns about the Forums, send me an email, karen@edmunds.com, or click on my screen name to send a personal message.

  • xiaoruixiaorui Posts: 5
    I forgot to wash the underbody afer this winter. It is only 9 months old and I found a lot of rusts on the exhaust pipes. Is it too later to wash the underbody? Thanks
  • We are in the process of purchasing a new CXL2 FWD with all the bells & whistles. Yesterday we found out the 2010 model has only a 4 way power front passenger seat available. (the 2008-9 has a six way) This is a deal breaker as my wife due to back & leg issues needs the up/down feature! We love the vehicle but are on hold until we can resolve this. Is there a retro company who could install the six/eight way feature into the vehicle that you are aware of?
    thanks
  • kcoreykcorey Posts: 130
    I don't know about the 2009's but the 2008 did not have a 6 way passenger seat, only 4 way...forward, backward, rear of seat reclines and goes straight-up. The drivers' seat is 8 way..it raises and lowers.
  • My Big Red CXL is nearing it's 3rd birthday and is a day away from 69k.

    GM, call me to do ads for the Enclave. This vehicle still rides as smoothly as the day I drove it off the lot. Brakes perfectly straight. Accelerates just right. No rattles, hums, or other annoyances.

    Everything still works. All the bells ring and the whistles are loud and clear. Towed a big 12' enclosed UHaul from OH to FL...had to keep reminding myself the vehicle in my mirror was not tailgating! A super-nice touch: when in trailer mode, the usual three-blink lane change function increases to six blinks.

    Hardly any sign of wear on the leather seats. The paint shines brightly. Even the exhaust tips haven't discolored.

    Aside from regular maintenance, I did elect to have the tranny fluid and coolant replaced at 65k. Maintenance-wise......that's all, folks!

    Since life is not perfect, my only beef is how GM is handling the heated washer systems. They are simply disconnecting the heaters and offering customers $100. SHAME on you GM. I have elected to keep the system connected. I love it.
    You can't find an engineer who can fix the problem?

    My dealership experience has been so-so. I'm on my third, I like them and hope they will be my long-term go-to dealer.

    If I had to summarize my three years of ownership, I am completely satisfied. My vehicle was one of the first off the production line, and it is very well built. thank you, Mr. Lutz.
  • My wife and i purchased a used 2008 enclave Nov 2010. Our first problem was the nav radio head. Buy the time i got it in the shop the problem went away. June i took it in for a dvd stuck inside, a/c not working, seat movement and a leak underneath (oil). It took my dealership three weeks to repair. They replaced the transfer case, nav radio with a rebuilt one and a A/c hose. They wanted to replace the seat base at a price of $500. I choose not to do. After getting home in which it rode ruff, i had to finish repairs my self. Nov 2011 took the car back for engine oil leak and P/s rack leak. they also found a strut leaking. One week later they finally pulled engine apart to order more parts. Three more weeks in the shop. I did have the spark plugs replaced. 2.8 hrs with engine in car, 1/2 hour out. Got the car back rode ruff, leaks oil still, drifts to the right and now the transmission shifts bad. When the car works its fun to drive and meets my family needs. the shop in Pullman WA sucks and the worst GM car i have ever owned.
  • presspress Posts: 17
    My 2008 Enclave was totalled Saturday. My daughter and six classmates were broadsided by a large SUV. When we got to the scene, we expected the worse. The drivers side and front end were hit badly. When I saw that all seven girls were unharmed, I was amazed. The Enclave interior was fully intact. All 10 airbags deployed. The officer at the scene said " a different car, a different outcome". We loved our Enclave, over 70k and no problems. I hear so many complaints about this car on this forum, but I just wanted to say this was the best car we ever owned. Well engineered and designed. My other cars are BMW's and we demand alot from our cars. The Enclave was no exception. After seeing how this car held up, we are in the market for another one. Now if I could only afford a new one.
  • If anyone still reads this forum, you'll know I've posted several times over the years extolling the virtues of my '08 CXL. In 50 months of ownership, I have plastered 107,000 miles on the odometer, so I feel well-qualified to address Enclave longevity issues.

    Safety: the above post is one of the main reasons I have an Enclave. An acquaintance of ours bought one several years ago and was head-on'd on the highway. They lived to tell the story. They went right back to the Buick store for a new one.

    Comfort: Everything still works perfectly. The seats are barely showing signs of aging. Six Florida-Ohio runs of 2700 miles each in the past 18 months have been a pleasure...I'm not sure kids today can truly appreciate the DVD system. I was tinkering with getting a conversion van for these frequent escapes, but why? A folded piece of paper under the clock eliminates an intermittent dash squeak.

    Reliability: I've had two major problems, both covered under warranty. At 76k the transmission gave up the ghost. A reverse pawl (?) snapped. My Buick dealer was thrilled to do the work as they hadn't had to open one up yet. I received a completely new tranny, not a rebuilt one. At 88k, a loud rubbing/echoing sound emanated from a wheel well. The entire hub assembly was replaced, warrantied as part of the drive train! Thanks, GM! My windshield is showing signs of needing to be replaced as there are many teeny-tiny chips from all the high-speed highway driving. Gas mileage is holding strong. I can still eke out 26mpg is if stay within 3-4 mph of the speed limit and moderate the gas pedal carefully.

    Dealership Experience: I'm on my third dealer, and they are a gem. The service adviser knows me by name, explains everything in great detail, and has really earned my business. My purchasing dealer and closest, local dealer both have worthless service departments.

    I'm on my third set of tires: two Michelin OEM's then a set of Goodyears. I'm from Akron, Ohio so it is hard for me to buy a non- Goodyear/Firestone/Goodrich tire. The Goodyears are a little noisier than the Mich's, but the Goodyears were $60 less PER TIRE. Coscto does tires and balancing really, really well.

    The paint still looks showroom new. The carpet and leather seats show so little wear that people ask me if my car is new. I take good care of her inside and out: cleaning the carpets twice a year; applying leather conditioner 3 or 4 times a year, and waxing every 4 months.

    I can honestly say there is no better car out there in the same price range.
  • Outstanding! I'm so glad that your Enclave has been serving you well! Many more happy miles!

    Sarah
    GM Customer Service
  • We are looking at 2011 or 2012 Buick Enclave, Chevy Traverse and GMC Acadia. Want 7 passenger seating and leather interior. Probably purchasing due to currently low finance rates.

    We were leaning toward Traverse versus Enclave for $10K savings but edmunds.com posts say -Traverse/Acadia have serious mechanical problems. Appears Buick has fewer problems.

    We need a reliable vehicle within reasonable price range. Any advice you could offer would be greatly appreciated!
    Thank you!
  • Have you driven these vehicles? I went through the same selective process with them, plus the GMC Terrain. The 2011 Buick Enclave won hands down!!! Interior size, ride, comfort, bells and whistles, quality, looks, 2 sunroofs, sound system, and on and on. I bought the 2011 CXL2 AWD new in June. Love it and have no real complaints. I sell real estate. Got the 2 bucket seats 2nd row with NO console. I find it much easier to get into the 3rd row seats without the console - even tall, or big, adults can easily get there. Third row has its own AC/heat vents and a cig outlet behind the seat. With the 2nd and 3rd row seats down the cargo space is unbelievable. Very roomy with just the 3rd row down, too. There is also a handy, roomy storage compartment in the floor behind the 3rd row seats. In my shopping for a vehicle, I kept avoiding the Enclave because of price. Drove it last. Never looked back.

    By the way, I bought with no nav system because I love my Garmin. Back-up camera is in the rear view mirror - much better place for it if you ask me. And, no DVD player, no step assist (the latter totally not necessary). Dropping these extras, and the console, helped a great deal on price and I do not miss these items at all. I live where there is lots of snow. Most people do not need the AWD.

    My biggest complaint is the location of the driver side, side view mirror. Creates a terrible blind spot - getting use to it and take a much better look when I am turning the corner. Makes it difficult to find the pavement and PEDESTRIANS crossing! Really can't think of another negative!

    Well worth the money.
  • It's a relief to hear that everybody was okay after the accident and am pleased that you enjoyed your Enclave so much. Have you been able to find a replacement since your last post? If I can be of any assistance, please let me know.

    Regards,
    Sarah
    GM Customer Service
  • presspress Posts: 17
    I always thought the Enclave was a well engineered and built auto. Even more so following the accident. We are looking to find another Enclave exactly like the last one, but no luck. If you can be of any assistance that would be greatly appreciated. We were hoping to find a 2011 out of existing inventory.

    Press
  • The leather-equipped Traverse looks just awful inside. It had been top of my list but when I sat down and saw the cheap nasty hard plastic everywhere, and the frankly bizarre bi-coloured leather steering wheel, I decided to go for the Enclave instead.
  • Like many my wife only had one complaint about our 2010 Enclave, that was the passenger seat that she normally sits in. It was very uncomfortable for her on long rides. Well this year she will be a happy rider with her new 8-way adjustable seat. I ordered the drivers side 8-way mechanism & the 8-way switch from GM and installed it on the passenger side. All holes line up for the plastic trim (some will need to be tapped with threads). It works and looks just like the drivers side. It is a little pricey, but it was worth it for a happy wife, plus I get to drive now. Those of you who have abilities to tackle such a job I would be happy to give you more information or if you live in central Indiana I am available for a fee. It would take about two days to complete.
  • I purchased a GM certified 2008 Enclave CXL with 48,000 miles in January of 2010 . My wife and I were looking for the in-between alternative to another minivan or a Suburban. With four kids, the enclave seemed to be the answer. I have always purchased two year old - certified cars and have had very good luck. Unfortunately, this has not been the case with the Enclave.
    Where do I begin? Lets start with the worst...leaking roof (the fixed skylight not the moonroof). Since I bought the car in January (Minnesota), the roof leaking did not become visible until it began to rain in early April. To make a very long story short, I took the car back to the dealer FIVE TIMES! Each time they told me it was fixed and it wasn't. I eventually had to call GM corporate customer service and open a case. After much arguing, I was able to get a letter of warranty from GM stating that they would fix any issue with the sunroof leaking up to 100,000 miles. I have not seen any leaking after they had the car in the shop for the fifth time. I spoke directly to the person working on the car and his conclusion was that the problem was a poor design.
    A few weeks after having the car, I pushed the button to open the lift gate. The entire button assembly fell out into my hand. I had to take the car back to the dealer to get it replaced, While at the shop, they told me the transfer case seal was leaking so they replaced this as well. Both were covered by the 12 month warranty.
    In the middle of the summer (6 months after purchasing the car) the air conditioning went out during an eight hour trip from Chicago to Minneapolis. Of course it was in the mid 90's and I had the entire family in the car. This time the dealer said they could not find any leaks in the system and that the system needed to be recharged. I had previously owned a 1999 Chevy blazer for nearly 10 years and never had to recharge the A/C system.
    Shortly ofter the A/C problem, I began to experience a severe vibration while braking at highway speeds. The front brake rotors had warped and needed to be replaced. At this time I had put on less than 10,000 miles since I purchased the car. Of course this was not covered under the warranty.
    One great annoyance with this vehicle is the transmission. This has been well documented in the years since this car had been released. The transmission is programmed to shift up early (to improve gas mileage according to GM). This is fine if you are only going to drive this car on perfectly flat terrain. Unfortunately, if there is an incline, the car keeps shifting down, then up, then down again. I have read that GM put out a service bulletin that would allow dealers to re-program the transmission to alleviate this problem at the owners request, but that fuel economy would suffer (and the cost to re-program is at the owners expense).
    On the subject of fuel economy...I have yet to come close to the estimated 21 mpg. I did not have the transmission re-programmed. I am lucky to get 17 mpg in mixed in-town and highway driving.
    At the writing of this post, I have just made another appointment at the dealer because the car has developed a loud whining noise while at idle or driving at low speeds. After doing some research, it sounds like I am now experiencing the power steering issues that have plagued this car and its siblings the Acadia and Traverse. GM has service bulletins on this issue as well.
    My other vehicle at this time is a 1999 Chrysler Town and Country Limited. I bought this car as a 2 year old certified vehicle in 2001. This car has been a champ. At this point I have far more confidence in the Chrysler than the Enclave.
    I have read other posts here that sing the praises of their Enclave. I am truly happy for these folks that they have been lucky enough to avoid the multitude of issues that other Enclave owners like myself have had to endure.
  • I apologize for the frustrations and inconvenience that have been a result of the multiple repairs you've described in this post. I see that you have scheduled a new appointment for your Enclave due to a "loud whining noise" you're hearing from your vehicle. When is this appointment?

    If we can be of assistance, either by providing recall or warranty information, or by opening up a Customer Assistance case, please send us an email with more information including your name/username, the last 8 digits of your VIN, and the name of your involved dealership.

    Kind regards,
    Sarah
    GM Customer Service
  • kcoreykcorey Posts: 130
    I'm really sorry to hear of your troubles with a 2008 Enclave. I was the proud owner of a CXL that I ordered new in June of '07 and took delivery 3 months later. In the 48 months (40,000 miles) I owned it I never experienced any problems beyond normal maintenance. However, I always had the car serviced at a GM dealer and always on schedule. Here's a very valuable lesson...if you can't trace the ownership of a used (or previously owned, if you prefer) by Car Fax or somehow getting in touch with the previous owner, I wouldn't buy the car! Look at the weather we've had in the last few years...hurricanes, lots of flooding, etc. This is not to mention that many people just don't service their vehicles properly. Whoever buys my car will be buying a real dream. When I turned it in the only things it needed were tires and brakes, in about 5,000 miles. Again, I'm sorry to hear of your mishaps, but try to remember that cars are only machines that need to be serviced and handled correctly. I'm sure that GM Customer Service will be a great help to you.
  • I appreciate your advice on vehicles and I have followed this advice on all vehicles I have purchased. This is why I have been so disappointed in this car. I have done most of the routine maintenance on my vehicles myself. This includes oil changes and brakes. The enclave I p;urchased was a GM certified lease return. I have the CarFax information from the dealer and also the history of any recalls that have been done. I guess the only saving grace for me was that I purchased an extended warranty.
    In a follow-up to my last (lengthy) post, I just got my enclave back from the dealer after being in the shop for two days. I originally brought it in for a noisy power steering pump. They did discover a leaking power steer in hose. However, they also found a defective sway bar and replaced that. Then it was discovered that the water pump was leaking, so that was replaced as well. Finally, they called me to tell me that they had found an oil leak coming from the timing chain housing. They replaced the timing chains and resealed the housing. This required an oil change of course. The car currently has 67,000 miles.
    All of the above was covered under either my 5 year 100.000 mile power train warranty or the extended warranty I had purchased. My guess-timation on the retail cost of this work would be in the neighborhood of $2500 or more. I paid my deductible on the extended warranty of $100. I guess that is a way of looking at the bright side.
    I go back to my original post about the quality of the vehicle. If all of these things had to be done on a vehicle that only has 67,000 miles on it, what does that say about the quality? I have 105,000 on my '99 Chrysler town and country. I have not had to replace even a water pump. I took the Chrysler on a 500 mile round trip over the past three days. The car ran like a champ and got me nearly 24 miles/gallon.
  • kcoreykcorey Posts: 130
    Again, I'm really sorry to hear of your problems. Just looking at post #232 I think is a more representative sample of what most Enclave owners have experienced. Don't get me wrong, there are bad cars (they used to call them "Monday Morning Specials") in any make or model. If you have another GM dealer near you (they don't have to be Buick dealers) I would suggest that you give tham a call/try...just make sure that they will honor the warranty. Here in NYC there is only 1 Buick dealer (in Brooklyn) and I have never liked their service department. So, I go to a Chevy
    dealer...they're the best...hands down. And keep in touch with GM Customer Service...they really will do there best to help you. Oh, and I don't work for GM!
  • I bought my 2010 Buick Enclave CXL1 AWD new in June 2010. It is very nice in side and extremely quiet which could compare with any car on the market regardless of price. I handles like a dream with a very nice ride... Yet it handles like a sport tourer in the mountains. Last year during Christmas I drove to the mountains of NC during a heavy snow storm. I couldn't buy chains in Florida and they were sold out once I got there. The snow was heavy and many of the roads had not been cleared having 4 plus inches on the road with heavy blowing snow. I didn't need the chains has the stock all season tires griped well and the AWD just had the car go regardless of snow. After dealing with severe weather a good part of my life and being in the Army for 25 years I have never driven a vehicle that handled as well in such weather.

    But as of now I will not buy another GM vehicle, period... Here's why...

    GM initially sells their vehicles with VERY OLD MAPS. Don't buy the update disks either and if you do for God's sake don't get it from the thieves at GMNAV Disk.

    If you take out your DVD disk and put in your computer to check the folders you'll see that the 2011 disk has maps dated DEC2008. The maps are even older than that and I have found no difference in them from the maps in the DEC2007 dated map folder on my GMNAV Disk that came with my then new 2010 vehicle.

    They just released the 2012 GMNAV dsk update and guess what. The maps are from 2009 and they are no where near up to date with roads and addresses that were open in 2009 or in 2008 for that matter.

    GM, as always, takes an otherwise "great" vehicle and then pisses off people that plunk down $50K or more by screwing up badly such details as "intentionally" selling 3-4 year old maps with a $1500-$2500 in dash Nav system. Then add insult to injury by trying to "gouge" customers for a ridiculous $200 for a truly ""feeble"" attempt at an "update".

    GM needs to be held accountable for this scam and so far no one is except for the few of us willing to rip their thieving throats out on blogs.

    We are not only customers but we bailed out this damn company with our tax dollars. We who then also pony up a huge bundles of cash to buy a GM vehicle DESERVE BETTER!
  • I read post#232. Everyone has different expectations about how a vehicle should perform. My expectation would not be to have to replace my transmission at 75000 miles irregardless of whether the warranty covered it or not.
  • steverstever Viva Las CrucesPosts: 41,322
    "The most notable exterior change is a revised front face, with new black-chrome grille, xenon HID headlamps wreathed in blue translucent rings, and LED daytime running lights. A new rear fascia includes LED taillamps and integrated exhaust outlets framed in chrome. The 2013 Enclave also offers redesigned 19- and 20-inch wheels."

    2013 Buick Enclave Gets Midcycle Updates (Inside Line)

    image

    Moderator
    Minivan fan. Feel free to message or email me - stever@edmunds.com.

  • dkr1dkr1 Posts: 1
    Hi -- I have a 2008 Buick Enclave which I bought new. It is constantly at the dealership for service. I finally got so fed up I made a spreadsheet of all the times it has been in for service not including routine service and it has been in 68 times. The cars is not even 5 years old and has only 65K miles. This car is a piece of crap. It has been in for the A/C 6 times, the power steering 8 times, the windshield leaking 4 times, brakes pedal issues 4 times, airbag issues 8 times (I am not even confident that in a crash they would deploy) plus many other issues. This means it is in the shop more the once a month. Ridiculous! I contacted GM and told them I wanted them to buy back the vehicle as I can not sell it privately since I would be liable to new buyer. All they did was give me the complete run around for a month and then offer me a $2,000 customer loyalty certificate which forces me to buy another GM vehicle and they are giving me next to nothing for this car when they appraise it. I wind up losing money on this deal. What are my options?
  • gmcustsvcgmcustsvc Posts: 4,139
    dkr1,
    Thank you for taking the time to post your concerns. Can you please email me directly with your VIN? I would like to look into this further for you. I look forward to your email.
    Christina
    GM Customer Service
    SocialMedia@GM.com
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