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Toyota RAV4 Paint and Body

2

Comments

  • shrrannshrrann Posts: 12
    Bought a new Rav 4 in August 2009. Only have 7,000 miles on it and nothing but problems with paint chips. Every time we go out more chips gone when we get home. We are retired and do not drive far and only go on paved roads. Went to dealer with problem and they could care less. Anyone else have this problem. If so did you get results.
  • upstateny5upstateny5 Posts: 62
    It's interesting as obviously dealers seem to respond differently. Bought our 2008 Rav4 in update NY and noticed paint chips on rear bumper - wintered in FL and brought car to local FL dealer who stated that we must have "dragged" some items across bumper causing paint loss - HOWEVER, they volunteered to repaint bumper which was done free of charge and they provided a loaner car while this was being done.

    Recently complained about many paint chips on 2007 Yaris which was about to expire on warranty. Complaint voiced to upstate NY dealer and once again problem taken care of without charge.
  • shrrannshrrann Posts: 12
    After taking pictures and writing a letter to Toyota with regard to the paint
    chips in my 2009 Rav 4 they called and stated they would not do anything about the chips. I feel this is unfair as we have never had a car that everytime you go out on the road, mind you we are retired and only have traveled 7,000 miles since we bought the car in August and on only paved roads, we come home with more paint chips off the car. Does anyone want to see about a class action law suit or does anyone know of one
  • stew16stew16 Posts: 17
    My new Rav-4 Limited which is solid black and has all the bells and whistles and is also on the recall list. It now has 16,000 miles, since purchased on Dec-31-2009, and now has over 40 paint chips on the hood, and on other areas of the car, of course the dealer states were not responsible for road debris, and told me that I need to take another route to work. Its sad that a company that is struggling so hard to rebuild its image due to the recalls, and its willingness to put a sale above poor quality and control as well as the consumers's safety, is now going to blame the consumer for poor workmanship on the paint, not only do I have the stigma of the recalled vehicle which will hurt my resale, I now have to worry as to how much paint will I have left on the vehicle when it comes the time to trade or sale, at the rate of chips that I'm getting on the new paint, I might have more touch-up than actual paint on the vehicle, this is really sad, and no other vehicle that I've had has never had this many chips, perhaps all the money that your currently using touting new safety designs could be spent towards applying a thicker and quality paint, to all of you out there just remember a squeaky wheel gets the oil, feel free to contact me-Stew16 :mad:
  • stew16stew16 Posts: 17
    Were do I sign up, I can only imagine how bad my new Rav-4 is going to get, seeing how toyota is trying to repair its image why not advertise your problems with the paint by having a local sign company make a magnetic sign that you can attach to your vehicle and place it on both sides as you drive around alerting others that apparently the paint is just to thin to hold up to normal wear and thin, I heard of others doing that, after all your vehicle appearance will tell the story, and if toyota can't acknowledge your problem let the public ask the dealerships when they are looking at buying a new car. My Rav-4 is also on the recall list as well.
  • shrrannshrrann Posts: 12
    What state did you purchase your Rav-4 in. I got mine in Florida. Also did you have the exterior paint sealant applied. I did and the package cost an extra $699 for the Toyoguard protection group. A lot of good that has done me. There has to be something we can do. I am going to make a complaint to Consumers Affairs and see if that does anything. I really think if we cannot get any help to see if we can get enough people to do a class action lawsuit. No other car I have ever owned ever did this.
  • stew16stew16 Posts: 17
    edited August 2010
    I purchased my Rav-4 in TN, did not get the exterior paint sealant, I am also being represented in a lawsuit regarding the recall and you may want to contact the lawyers featured on fox news, I have close to 40 chips and counting, you can also visit your local sign stores get some magnets made up advertising your problems let your car speak for your claim as you drive it. No-one should have to do this but when enough people begin to complain and their bottom line is affected then you get there attention, I will never buy another Toyota. You have to make people aware and your vehicle is your bill-board.
  • shrrannshrrann Posts: 12
    I did not know there was a class action law suit regarding I do believe you are referring to the gas pedal issue which my car was also recalled for. Where do I find out the name of the lawyers handling this. Maybe they would want to handle the paint issue as well.
  • stew16stew16 Posts: 17
    I'm using the Lanier Law firm and their group out of New York is handling the class action you may talk with them and alert them that one of their clients is also having the same issue with the paint as well as the recall.
  • rav4garav4ga Posts: 2
    I bought my 2010 Rav4 3 weeks ago. I have 2K miles on the vehicle and noticed the hood is full of chips. I am extremely careful not to be behind trucks, drive through stones, etc. I've babied the car to the extreme. I am so disappointed to be reading this. I ordered a bug guard hoping it will help deflect the stones (which I am assuming may be hitting it even though I don't feel it. I'd love to know any class action filing that may occur as well. When I get back to the local dealer from this trip I am on, I will see what they'll do about the paint. I have toyoguard permaplate (I think that guarentees the paint and interior...we'll see). I'm angry to be reading this about the paint. My dad is about to buy a prius...I wonder if he'll have a problem too. My sister has a prius and it is already a mess (it's 6 months old) but she did the damage. she accidently closed th garage door on it, it appears someone keyed it..then there are chips all over too from the bad paint. ughhh! No wonder they sell that clear film to go on the hood!
  • stew16stew16 Posts: 17
    check inside the driver's door look at where the vehicle was built at mine was from Canada, why would anyone have to buy toyoguard permaplate to protect the vehicle, why not put enough coats of thick paint on the vehicle to begin with, I'm only afraid the chipping is going to get much worse on your vehicle like it has on mine, how can a company like Toyota, rebuild its image when it appears that short-cuts have been taken in the painting process, I'm afraid your paint and others will only get worse. Keep all of us informed as to what happens. Stew16
  • shrrannshrrann Posts: 12
    We thought we were protected with the toyoguard paint sealant but they said that is only for fading not chipping. We are extremely careful about where we drive also and do just local driving on blacktop roads. Every time we go out we have chips out of the paint this is rediculous. I contacted the lawfirm another person had and they are not accepting anymore complaints. I am writing to the Department of Consumer Affairs now. How about you and everyone else who has written about their chipping do the same as if they get enough complaints they will contact the media and maybe then we will get something done or how about we contact Fox news to see if they might be interested in helping us.
  • stew16stew16 Posts: 17
    That is and should be the goal of all of the Rav-4 owners; to file formal complaints with NHTSA and other federal agencies, and there's no reason why not to get the media involved, all of us have paid too much money to see our investments in these vehicles value decline due to poor paint prep and application, its apparent due to the numerous recalls that Toyota in its rush to be number one, has also taken to many shortcuts and its quality and value are not what it used to be. Those of you who have facebook accounts as well as twitter need to make your thoughts known as to your friends.
  • shrrannshrrann Posts: 12
    I contacted the Lanier Law Firm group and they are no longer accepting Toyota complaints so I will have to keep on looking to see if there is anyone else who is interested in a lawsuit.
  • shrrannshrrann Posts: 12
    I am urging everyone who has problems with the paint chipping off to file a complaint with consumers affairs. You can do it on the computer at www.consumer-action.org. The more people we can get to do this the better results.
  • shrrannshrrann Posts: 12
    I have contacted Consumers Affairs who referred me to National Highway Safety and they referred me to Federal Trade Commission. They took my complaint so everyone please call them at 1-877-382-4357
  • I bought a 2009 RAV4. Even this has the same issue. I had called the Toyota HQ about this issue. They have a case number on it.

    Unfortunately, Toyota claims really a dramatic explanation about my driving to be the cause. They told me that the small rocks and particles caused it on the hood. My question to them was, why on the hood and not on the bumper. There response was, my driving. I have a Corolla 05 which doesn't have this. Why to RAV4??

    I cannot understand how could one potentially evade these things. It is a clear TOYOTA problem and they have to get this replaced / corrected.

    If they don't, I bet TOYOTA is going to go down in no time. I will never ever recommend TOYOTA for any one due to there cutomer satisfaction / corporate behaviour.

    Cutting CORNERS is not a solution. It might be a temporary fix, but a long term failure.

    Regards
    Kumar.
  • When I called Toyota they told me the same thing it was rocks which is rediculous. I drive the same roads for years with a mercury and never had this problem. Also paint chips all around the tail pipe, around front window. Please call the Federal Trade Commission the more people we can get the better. We have to keep fighting to get help. I was advised to check with a attorney which is our next step but also was told that we may be eligble under the Lemon Law.
  • They are claiming that my Chips are due to the environment, particles from the road, guess they might as well start blaming the environment for their recalls as too, In last week's mail, I got a thankyou card in the mail, inside it stated, "Toyota has been in business in the United States for over 50 years, and has built its reputation on Quality, dependability, reliability, and safety. We are confident we have the right plans in place to further strengthen your faith and confidence in Toyota. The foundation of Toyota's sucess is our loyal CUSTOMERS." Quality Paint-NO My faith and confidence that toyota will do the right thing-NO!
  • rav4garav4ga Posts: 2
    Can you tell me who to write to for consumer reports? I am in GA. I'd be more than willing to do so. I am also upset my salesmen told me uphill assist and downhill assit was built into my vehicle. I read the manual and it wasn't. Toyota told me he was new and that if I wanted those options I could pay extra and trade up to a vehicle with it. I thought I got a good deal on price because I thought it was in there! BS! But my paint is chipped all over on the hood. I even bought a bug guard to deflect it as soon as I noticed. Now I have 4K miles on it. Bought end of July. This isn't right! Thanks for the help.
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