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I’m having the same issue! I have a 2009 MDX and the driver side vent tab broke a couple of months ago! Now, my passenger side vent tab just broke when a passenger readjusted the vent for their comfort! I am extremely disappointed in Acura’s quality as I paid over $40,000 for my 2009 MDX SH-AWD Technology vehicle! For those of you that haven’t really called to get a quote; I was quoted two different prices from the only Acura Dealerships in my area (Buffalo, NY and Rochester, NY). One quoted $262.20 and the other was $312 including tax and labor with an install time of 1 hour for both vents! Are you kidding me?! I then sent an e-mail and complaint letter to Acura Client Relations: firstname.lastname@example.org 1919 Torrance Blvd. M/S 500-2N7E Torrance, CA 90501-2746 (800) 382-2238 and (310) 783-3535 Fax. I sent my complaint by fax and e-mail and received a response a couple of weeks later. I spoke to a Jenine and she seemed really nice. I was advised on every call that “calls will be monitored for quality purposes”….. She said that she would try and resolve this issue. I informed her that I did not want to pay for this! She said she understood and that she would talk to the Service Managers at Acura to see if there was anything they could do. I also was advised that I couldn’t get a quote over the phone and that I would have to get an “estimate” from one of the Acura Dealerships. They price still ended up being the same. Jenine called me back yesterday to let me know that they would be able to knock $100.00 off the bill if I went in to get both vents fixed! Are you kidding me?! I advised her that this is a huge issue ergo the countless blogs/ posts of complaints on these air vent tabs. I also asked if the models they were replacing were better or up to date. She said she couldn’t give me 100% clarity if they changed the model to fix the issue. I also asked if there was any type of warranty that would cover the tabs since I was going to have to pay for them again as they were included with my purchase of the car. She stated “unfortunately not.” I informed her that I would have to think about it further. This is ridiculous! I have never had so many issues with a car. This is my first luxury vehicle and I’m extremely disappointed! We need to write Acura and let them know of our frustrations and aggravations over this crap! With the economy continuing downhill, we don’t have this type of cash to just throw around and hope that the problem gets fixed!!
Wow - I'm amazed how pervasive this issue continues to be. I have a 2004 MDX and the first clip broke about 4 years ago. Since then 2 more clips have splintered and now I'm resigned to just driving it as is until it goes belly up. This was my first high end vehicle and I would think it's the small things that make a difference. Apparently Acura feels that if you can afford the vehicle you can afford the upkeep. Poor business model.
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