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Kia Sedona Quality Control
I was then told this computer problem happens to 1 in 25 Sedonas. In fact, one happened 3 days before. I talked to the manager who finally admitted that he knew of the problem but he had no obligation to tell me, citing that Nissan’s Altimas are being recalled and Nissan was not telling anybody about the problem even though they knew of it.
They could not fix my van so I had to leave it with them for service. And I was told they would have it repaired early in the week. When I got there again yesterday, Thursday 12 June, they told me they could not fix it. They said they tried again putting another van’s computer in but it did not work either and that they tried for 4 hours but that computer kept locking everything up. They had to disconnect the battery and reset everything. They had to send my computer to California to have it fixed and they won’t know how long it would take to get it back. Even if it comes back okay, there will still be that software problem that can show up any time. I was told to watch out.
Today I was able to reach KIA and they said they are going to take care of the problem. They said the new computer will be arriving on Monday and the van should take a week to fix. Should I trust them this time?
I had the bland new van for less than a week and the rest of the time, it is sitting in their lot to be repaired. Since 1 in 25 Sedonas has this problem, I believe it may be manufacturer’s defect. All Sedonas should be recalled. I have never bought a KIA before and I’ve read the reviews of the van, which gave the Sedona high marks. But this incident has greatly disappointed me and I’ll never buy another cheap Korean made car again!