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Volkswagen Jetta Maintenance and Repair

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Comments

  • melechmelech Posts: 27
    Haven't written for awhile, but avidly "lurk". I'm concerned that people will hesitate to buy a great car because of exaggerated fears about problems.
    To put issues of reliability in perspective: I've had my '99 V6 GLX (not 99.5 model) for 20 months. Put 16,000 miles on it, desert and suburban driving.
    Came with absolutely zero defects.
    Zero problems to date.

    As an old VW owner,('75 Rabbit; '80 Rabbit; '87 Quantum, etc.)I was very leery of problems and checked it out thoroughly before driving out of the dealer. I'm very impressed by the over-all quality of the car. The handling is wonderful; makes me drive like a 50 year old again (I'm 63). It's not a bargain priced car, but if you can swing the extra $$, it outclasses the competition.
    I believe VW has finally turned the corner on quality control.
  • mtownsendmtownsend Posts: 26
    Glad to hear your car is defect free.
    I do have to say that to recommend a Jetta is a brave decision. From my experience it will be a total nightmare, the car sucks and the dealer are worse than the cars.
    My car is far from defect free, in fact the list of problems is very long.
    The dealers basic problem is with their need to have a job sheet that is clean at the end of the visit. This way the customer will say what a wonderful experience it has been, this gives them big points with VWoA.
    They are so busy denying that a problem exists, they forget to look at the car and fix it. Or is it that they are just incompetent and don't know how to, either way I strongly suggest that you don't ever dare to complain on the customer follow up. I did, you would think that this would make the dealer listen to your problems, oh no, what actually happens is that the service manager is now angry for a bad follow up, so he takes it out on you. He will lie initially and tell you that you are wrong, when that falls apart he will just swear at you, this is quickly followed by don't ever come back you are just not wanted here!!!.
    So you think call VWoA, they will make things better, now the real shock THEY DON'T CARE. Worse still they take no action against the dealer and suggest that you might like to drive 40 miles further to an alternative dealer.
    Recommend a Jetta if you must, personally I wanted a VW because I used to love VW's (and I have had a lot) but if you ask me now I have to say BUY SOMETHING ELSE.
  • tonewheeltonewheel Posts: 47
    Since you "have had a lot" of VW's, perhaps it stands to reason that this is your first bad experience with one? How were your other VW's? Great, I assume, since you kept on buying them. Sorry you ran into a substandard dealer, but I can't imagine that they're all like yours. Hope not, anyway. Good luck with your repairs.
  • gregj777gregj777 Posts: 67
    My dealer in Winston-Salem is wonderful. They're friendly and responsive, I even took my euro front plate by to get them to drill the holes in the front bumper knowing I'd have to pay for a full hour of work probably, and they did it for free, even used their own nuts and bolts. I said "how much is the bill" - "nothing!" was the reply.
  • toml34232toml34232 Posts: 4
    I bought my 2000 Jetta GLS TDI two months ago and now have over 12,000 miles on it. I have had one problem which was a slowly leaking hose in the power steering system that the dealer has ordered and simply will replace when it comes in. Other than that I am very satisfied with my car. I have owned two 1992 Jettas in the past and never had any problems with those either. I would suggest VW's to perspective buyers and I would like to point out that if you look up other makes and models of cars on this web site you will see that there are lots of people that have problems with their cars too.
  • My 2000 glx jetta (12000miles) is HOT! and the A/C is not helping. Is anyone else having problems with the A/C not blowing cold air in the Texas heat (and we haven't even hit 100's yet). Otherwise my vehicle is perfect, but I will have to sell it if I can't cool it down. Thx - jp
  • ttroublettrouble Posts: 5
    Anybody out there have a problem with the oxygen sensor on the front of their cat convertor on the '99 or '00 Jetta GLX? Mine went bad after 6 days and 200 miles on the road out of the dealers lot. Has been in the shop since (2 weeks). Apparently this part is on world-wide back order, and needs to be re-designed. Dealership, nor VWOA, has any idea when the part might come in. My guess is that VW is waiting to stock-pile enough oxygen sensors to send out a general recall of at least '00 GLX's. Anybody have any info on this, or have had similar problem? My dealership (Tynans VW in CO) says that if my car is not ready Monday, I MIGHT be able to exchange it for a new one. Great...Any help/advice would be appreciated.

    Tom
  • teoteo Posts: 2,508
    Tom:

    Are you going to exchange the "defective" Jetta for another one with the same re-design sensor problem? May be you should consider to step up to a Passat or a different car make altogether.

    In my humble opinion, I think it is unacceptable that a car such as the Jetta is beign sold with 2 major "Red Flags":

    1) Poor parts availability for essential components. It seems to be the norm with the new 2000 Jettas. (Worldwide back order?????? Oh My!!)

    2) To top it all off.....the Part has a design flaw!!! Thrilling news to hear right after you take delivery of your brand new spanking car. It looks like Volkswagen's motto "Driver's Wanted" seems to be more like "Sucker's Wanted" "Or Beta Driver testers wanted".

    Word of warning: Get out of that Jetta lease as fast as you can.

    Good luck!
  • ttroublettrouble Posts: 5
    I know...I am very pissed off right now. Actually, my dealership says the part has an availability listing of day-to-day on this part, but it is also listed as world-wide back order. So, I guess the dealership or VWOA is covering their a$%. The dealership says I need to wait a few more days before they will talk about exchanging cars, as the part MIGHT show up at anytime. I think I am going to try and get out of the VW lease all-together. If that does not work, I will try and get the Passat. And if that does not work, who knows....

    So much for fine German engineering.....
  • ttroublettrouble Posts: 5
    Well, just as an update on my situation. I have been told by my salesperson that if the part (oxygen sensor) for my '00 Jetta GLX is not here by Monday, I can get out of current lease, or at least exchange current car for a Passat. I would like to ask you folks if you think a Passat 1.8t, or the VR6 Passat. Either way, I would get the car with monsoon audio, CD/changer and luxury package. Any advice would be appreciated.
  • pat455pat455 Posts: 603
    ttrouble, you might also want to check out current Passat topics in our Sedans and Smart Shoppers conferences. You can find them easily by keying Passat in to the Topic Search feature on the left side of the page.

    Hope everything works out for you.

    Pat
    Community Leader/Maintenance & Repair Conference
  • mtownsendmtownsend Posts: 26
    To answer your question tonewheel, this car and the last one were both lemons. Unfortunately for me I was stupid enough to buy another VW after my 98 Passat 1.8t was repurchased by VWoA. So again I say VW used to make a great car but not any more.
    Just for the record it is now 2 weeks since I sent a fax to VW requesting a route forward to resolve the issues with the dealer and the car, guess what, I am still waiting for a response. I am absolutely sure that they will never respond, after all, out of 5 letter to VWoA and 4 to the dealer I have had one reply from VWoA and none from the dealer. That one reply was 2 months after the letter was sent, and one month after a follow up letter. All it said was my case had been referred to someone else!!!!
    My how VWoA look after their loyal customers.
  • bnormannbnormann Posts: 335
    Please tone down the exclamations !!

    I know some of you are upset, but try not to use "street" language in your posts. Not everyone wants to hear what passes for the current vernacular.


    Thanks.

    Your host, Bruce
  • ramonramon Posts: 825
    I was at a friend's place and his mom started her Jetta up to go somewhere and I heard this awful truck like noise followed by this bad bad stench! The noise of the engine sounded like some old truck I use to see in WWII pictures! And the smell is defintely diesel smell! Are all TDIs like that? man that really suck as the car lookquite clean and sleek. The noise really made me jump in sheer shock! It's new too.
  • gregj777gregj777 Posts: 67
    WHat year was the Jetta? I have read that the old ones do have that charecteristic. And I had a diesel Rabbit (1982) for a while a few years ago that shaked rattled and rolled but would start right up even on a very cold morning. That car had been through the ringer but the leather seats were still in great shape. Son't remember a lot of smell from the engine either.
  • rafikki1rafikki1 Posts: 1
    Everyone,
    I am considering buying the 2000 Jetta GLX and would like to hear comments on the overall reliability of the car. I have been reading through the posts on the maintenance issues and needless to say I am a little leery about the car. This will be my first Jetta, and the car I drive now is a 1996 Nissan Maxima SE (Which for the record is a terrific automobile).

    My wife drives about 60 miles one-way to the office each day and we are hoping the new Jetta will be able to take the steady pounding of constant highway driving in sweltering North Texas heat. Any and all comments will be greatly appreciated... Thanks in advance!

    Kevin
  • pat455pat455 Posts: 603
    Hi Kevin, welcome to Town Hall!

    For buying advice, you can find lots of discussion about this vehicle in our Sedans and also our Smart Shoppers Conferences.

    Just key Jetta in to the Topic Search feature on the left side of the page. You'll get a list of topics to choose from. Look particularly at the ones that show up under "Sedans" and "Smart Shoppers".

    If after purchase you have any specific maintenance or repair questions, come on back here and talk to us about them!

    Good luck.

    Pat
    Community Leader/Maintenance & Repair Conference
  • Hi Pat and Kevin

    I am also looking for a reliable, sporty car that has solid gas mileage but after reading all these posts of owners having mechanical problems, I am more than leery, I am terrified! Is VW addressing all these mechanical problems and/or does VW USA plan on extending the warranty for their 2001 vehicles to 3/36,000. Another question, why are Jetta's getting such great reviews from all the car magazines and all I read on this list (about 75% of the posts) is how much this car sucks.

    Is the truth here or in the auto magazines??

    Dazed and Confused in SC

    Katrina555
  • pat455pat455 Posts: 603
    Hi Katrina,

    I don't know the answers to your questions, but don't lose sight of the fact that this conference is specifically for folks to discuss maintenance and repair issues. The people who are not having problems with their vehicles generally are not here participating.

    If you will go back and read my response to Kevin and follow my suggestions for him, you will find other discussions on the Jetta that are not solely focused on things that might have gone wrong with them.

    You also might want to visit edmunds.com home page, if you haven't already, to check out reviews of all sorts of new cars. You can get there from here by clicking on the edmunds.com logo in the top left corner of this page.

    Good luck!

    Pat
    Community Leader/Maintenance & Repair Conference
  • pat455pat455 Posts: 603
    Katrina, I just had one more thought - you might also want to pay a visit to Town Hall's Women's Conference. We have a new co-host over there, md_tech, who may or may not have an opinion to offer you on a Jetta 1.8T.

    Pat
    Community Leader/Maintenance & Repair Conference
  • pogofxpogofx Posts: 6
    I've heard of several new Jetta's having problems
    with O2 sensors - is this a trend? My new 1.8T
    isn't accelerating as smooth as I think is should -
    especially when cold, but according to the dealer
    the O2 sensor would send a fault code to the
    computer if it was bad - and of course computers
    are ALWAYS right. So they won't do anything. I
    had a BMW 325 that had a similar problem and
    replacing the O2 sensor cleared it up - the dealer
    in that case said the sensor checked good (i.e.
    reported to the computer good), but I replaced it
    anyway and fixed it.

    Anyone else with a bad O2 sensor? Symptoms?
  • ttroublettrouble Posts: 5
    Pgofx,

    My brand new '00 GLX, with 250 miles on it had the O2 Sensor go bad...my computer even diagnosed it! At anyrate, good luck getting a replacement. It seems VW is redesigning the part, and no dealer in all of Colorado has one...I checked. VWOA says that thye have no idea when the part might be available again. It is on worldwide back-odfer! So I sit, ever less patiently, waiting nealry three weeks to drive a car that is sitting in my delear's lot since a week after I took delivery of it. In my opinion, VW is waiting to biuld up a big enough supply of the redesigned O2 Sensor before they issue a general recall of all cars with this part. Just my 2 cents worth.
  • jjpienaarjjpienaar Posts: 1
    Just thought I would add my 2 cents worth regarding my Jetta. Not many people who are happy owners of their cars will take the time to respond to discussion group unless they are passionate about their car. All in all, I consider my 2000 Jetta TDI GLS to be quite good value for money. During my travels around North America, I have driven a number of different makes and models of car, more than the average buyer would have the opportunity to, and I am still convinced it was the right choice. I do have the odd few mumbles like the cup holder spring is not working, and the driver door seal is causing more air noise than it should, and the seats have this amazing static affinity for fluff (not experienced in any other car I have driven), but the VW people will attend to all these problems. My fuel consumption (Diesel) has certainly been the most pleasing, averaging out at 50 mpg, with the worst only 46 mpg with me averaging around 4000 miles per month, this translates to being very economical compared to the gas version.
    PS. At the moment there isn't another sedan available in Diesel within the same price range!!
  • what5what5 Posts: 15
    Ok, is this guy serious? He comes on here bitching and moaning, and what about? LINT ON HIS SEATS ect. Give me a break, if you dont like it, go buy your bland Toyota or Honda. I will continue to buy My VW Audi products (hell nothing could possibly be as bad as my sisters Dodge POS).

    BTW, I have 2 99.5 Jetta GLS 2.0's one auto with lux pkg one stick, and guess what, i have had a few minor problems, but after 26k miles on the stick and 17k on the Auto i am very pleased. SO what if i hear a lil creak, or a lil rattle, I CAN LIVE WITH IT. THATS WHAT THE STEREO IS FOR (and redlining the eigine)

    As for driving experiance: Well, for those of you in california, the auto 2.0 will cruise nicely up the Tejon pass (grapevine on the 5) @95mph in 110degree heat with the air on =) (thought power was going to be a problem) And the Stick got an average of 33mpg on the way to Tempe AZ doing around 80-110mph (these cars will go around 120-125). Did i metion I LOVE THESE CARS (will prob trade the auto one in for a 2001 GLX V6 Passat wagon, or an A4 Avant) but, never the less, I LOVE MY JETTAS!¡!
  • I have a 1997 Jetta GLX. I wish I could say that the car has been great but it hasn't. Let me tell you why. We have had lots of minor problems like the turn signals going out twice, the wipers going out twice, alignment was bad when we bought it, the sunroof had to be adjusted because it was leaking, the oil light came on within 6000 miles and a leek had to be fixed. That's just to begin with. Right now we are having a problem with the overheating light coming on randomly! It has been doing this for the last 14000 miles. We have had the car in the shop 7 different times to 2 different dealers and one private repair shop. Yes you guessed it its still not fixed. The dealers say nothing is wrong but the private repair shop said that they see this problem often with these cars and that I should ignore it since it is just electrical. All three have checked the fan, looked for leeks when they pressurized the system, changed the sensor, and the coolant cap. Still it happens randomly. To top all this off our alarm went off in the middle of the night when nobody had broken into the car. (its the factory alarm system and is a passive alarm) When I shut off the alarm and locked the car the interior light didn't shut off. I had to manually disconnect it. After doing that and then reconnecting it they both seemed to work. Just a little more! Just last week another warning light went off (sorry I can't remember the name) and the car was loosing power when we tried to speed up. They couldn't figure out what that was caused by either. Yes this is all true and the car still has under 35000 miles. I have called the Customer Service Reps at VW and they just keep telling me to bring it in again and they will follow up. Well after 7 times and not really following up, the problem still exists. All I can say is that I will never buy another VW as long as I live (besides the fact I will tell everybody I know not to buy a VW). I am just glad that this is on a lease and I will be able to ditch it on VW instead of some other poor person.
  • tbunntbunn Posts: 3
    Pgofx and Tom (and anyone else),

    Hi. I am new to the site. I bought (didn't lease - stupid, I know) a 2000 GLS V6 6 months ago. My O2 Sensor failed after 300 miles this past December. They told me specifically that O2 Sensors haven't historically been a problem with VW's (which seems false based on this site).

    In any case, I now have 3,700 miles on the car and the engine light is on again. The computer didn't indicate the problem and they have now had the car for a week and still can't tell me what is wrong. Is it standard practice to hold a car like this and not give any clue as to what could be wrong? The dealer (Golden Gate VW in Daly City, CA) keeps telling me it's a "soft failure" as if I "didn't screw the gas cap on tightly enough". They told me that could turn the light on. Has anyone ever heard of this?

    I feel like I might be getting taken for a ride (especially since I mentioned the Lemon Law to them when I dropped the car off). Does anyone have any advice for what I can do to ensure that I get fair service or on anything else involving dealing with dealerships? I have no experience dealing with cars...Thanks!
  • ttroublettrouble Posts: 5
    Finally got my Jetta GLX back from the dealer yesterday (3 weeks after bringing it in) w/ the O2 sensor fixed..for now. At anyrate, VWoA, nor my dealership believes there will be a recall for this part, but the service rep at VWoA did say that she personally has handled a lot of O2 related calls lately...On another front, I just wanted to chime in and say that I love my Jetta..the way it drives, the features on it for the price, the look, etc...which is why I can barely put up with the LOUSY customer service by VWoA, and the really poor dealerships that I have dealt with in the past. Could I recommend the cars to friends? Sure, but with a lot of caveats. As my letter to Gerd Klauss, President of VWoA says, if VW hopes to become a more upscale brand they had better work extremely hard to fix customer service and dealership problems. Other than lack of information from either party when a problem occurs, my biggest pet-peeve is that I cannot find a VW dealer in Colorado that keeps its service department open on Saturdays. Even Honda does that....Anyway, that's it for ttrouble
  • myvwlemonmyvwlemon Posts: 14
    You forgot:
    My problems and complaints with my 1999 Jetta VR6 since 7/1999.

    1. Valve cover gasket leaked oil.
    2. Window malfunctions.
    3. Window leaks air and water.
    4. Engine noise, air intake cylinder is bad.
    5. Oil cooling housing leaked oil.
    6. Problems shifting in first and second gear, especially in cold weather.
    7. Power loss at times.
    8. Not as stiff as older Jettas
    9. Cloth seats collect extreme amounts of lint, impossible to keep clean.
    10. Creaks and squeaks in dash board and doors.
    11. Gas door continually will not shut.
    12. Sun roof jammed and will not open.
    13. What Volkswagen America customer service?
    14. Poor quality of workmanship and customer relations from Valenti Motors.
    +++++++ some new ones
  • myvwlemonmyvwlemon Posts: 14
    What5, go back and read the short story!
    www.myvwlemon.com
  • ramonramon Posts: 825
    It was a 2000 model. That was why I was so surprised! It's crazy! It sounded like an old truck lugging it's way.

    GO check out JD Power survey recently for customer satisfaction in regards to VWs.
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