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Nissan Murano Power Seat Problem

I've been having a problem with the power Driver's seat in my '03 Nissan Murano. It is loose and shifts side to side when I turn corners. I contacted my dealer and they said that the Lifter Link Slide Assembly was broken and would need to be replaced at the tune of $600. There is a TSB (Technical Service Bulletin) out on this exact problem. Since my vehicle is out of warranty, Nissan North America has refused to fix it and therefore, own up to this safety issue. I would hate to see what would happen during a crash. I filed a complaint with the NHTSA. If you have had this same thing happen with your Nissan power seat, please file a complaint with them.

http://www-odi.nhtsa.dot.gov/ivoq/

Thanks!
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Comments

  • I heard about the breaking of the driver seat, it just happened to me on my 2005 Nissan Murano.
    First the seat would be lose like excessive movement for some time, then all of the sudden it will eventually break.
    I am about 250 ponds and that dose not seam to be excessive enough to break the back bottom cross bar under the drivers seat. (I'm sure this is a expensive repair)
    This was very dangerous and scary for someone who is unsuspecting of this issue.
    Everyone and anyone who has experience this problem or know any information about this,please file with http://www-odi.nhtsa.dot.gov/ivoq/
    Thank you 03muranosl for posting that information.
    Thanks for reading.
  • mrltdmrltd Posts: 1
    I too have a 2003 Nissan Murano with 53k miles. I am experiencing the same problems as mentioned by 03Murano. I had the lifter link assembly replaced under warranty in February 2006 under service bulletin TSB#B05-43A. (Lifter Link Assembly - part # 87454-CA61A). This part never really corrected the problem - you could feel the seat move upon acceleration and kept getting worse. January 2008 was told by Nissan Dealer that I needed Part # 87450-CA68A (adjuster Assy-F) to the tune of 650.00 and another 250.00 in labor. I showed them my invoice where it was repaired under warranty before and they informed me this was an entirely different problem. They said the bracket is broken.

    I will report this because if you are ever in accident I'm not sure the seat is secure
  • Interesting. I experienced the same problem on my 05 Murano, just over 36K miles.
    when I asked about the cost for repair and what was involved, parts and labor are approx. $1,000. Incredible. They said I need to replace the entire seat bottom assembly (I weigh 200lbs). Said the assembly just comes apart and is not repairable. I asked the service guy at the dealer ship if this was a common problem, said they'd fixed 4 in recent months. He told me even with an extended warranty, this still would not be covered. With this kind of service, I think this will be my last Nissan product. Very disappointed.
  • san3san3 Posts: 1
    I just returned from my local Nissan dealership having had my 2005 Murano undergo a repair for the same issue you all are discussing. Part number 87450-CA684 was the "offending" part per my invoice. Specifically, my driver's seat was not loose, but all of a sudden would not slide forward on the right side thereby creating a grinding noise and a slight and unnatural swivel of the seat to the left. All other power seat features were operating fine. I asked the service manager what would cause this and he said he didn't know, but they had seen 5 such incidents in the past 2 months. Fortunately, my repair was covered under my extended warranty sans a $50 deductible. But, consistent with all these postings, the service manager indicated this is typically a $700 repair. While I accept that things break, I, too, am disappointed, but now very concerned after reading this information and seeing a highly consistent issue. I think I will share this with my Nissan dealership.
  • While driving down the highway i hear a click and felt a snap in the lower left side of the drivers seat. This was strike three (after the airbag light came on at 50K and the driver side sun visor falling from up to down with no in between). So off to the dealer i go (no extended warranty).

    Dealer Diagnosis: (and a no thank you)
    1- Driver seat...broken track $600 part $200 labor. :lemon:
    2- Airbag light...needs new "module" $800part $200 labor. :lemon:
    3. Visor....$300 part $75 labor. :lemon:

    Personal Diagnosis:
    1-The power driver seat has a "weak link". It's not a "track" it's a bracket (see post #3) that was not designed strong enough and eventually shears off at two points...I've got the pictures to prove it. I'm going to see if i can get it welded back together by my mechanic. Taking the seat out is fairly easy. And a small weld job should be fairly inexpensive.

    2. The airbag module can be sent to a company in Texas to have it "reset" for $50 to $100, instead of replacement for $1,000. It's tricky to get to (and that's where the dealers get you) but easy to remove once you get to it. This is for the mechanically inclined but is doable if your time is worth less than $100-200 per hour.

    3. The visor i haven't figured out yet.

    This is a great car to drive...if you don't mind spending lot's of extra money to keep it healthy.

    Note: Transmission service needs to be done at the dealer $300 every 30K. The spark plugs are not for the weekend mechanic another $200-300.

    Nissan...has lost my business.

    I also went to the NHTSA and filed a complaint.

    http://www-odi.nhtsa.dot.gov/ivoq/
  • rudynyrudyny Posts: 1
    I have an 05 Murano and I had the same problem last year, when my seat broke while driving the car so I took it the the nissan dealer and get it fix, since my warranty was over I endup paying close to $1000 for replacement, and last month the seat broke again, this time I will have to take some action,abviously it is a real safety problem that need to taking care of
    http://www.odi.nhtsa.dot.gov/ivoq/
  • :cry:
    I just had this happen to me today. My seat started to lean to the left and while driving broke. Now I have to fugure out how to fix it since my car isn't under warranty.

    Any suggestions?
  • skyslateskyslate Posts: 7
    like others on this site, a 2005 Nissan Murano and the support linkage for the power seat has broke . It lists to the left. As far as I can tell, it is a break in the connection of the back support. Power features work fine. Sounds like Nissan has a design problem. ;) ;)
  • I have a 2003 Nissan Murano SE and have just experienced this issue as well. Driver's side power seat just started to tilt to one side, and also forward. It is loose and will tilt forward/backward when I decelerate/accelerate or get in/out of the vehicle. I'm not very pleased to hear that this is a common issue and that Nissan hasn't done anything about this yet. I filed a complaint on the nhtsa site also. I'm calling the dealership tomorrow AM. I have an extended warranty, but it doesn't look like this is covered. I am NOT going to pay $1000.00 to get it fixed!
  • I have repaired this condition on several of these cars. I took the bottom seat bracket off and welded the broken frame. After welding this bracket the seat frame is stronger than when they come from the factory. You are able to weld it on both sides of the break. If you can find someone to do this it will save you a bunch of money. The toughest part of getting the seat bracket from the seat is all the wire clips. I also fixed the problem with power seat moving on one side, but not the other. This is because of a stripped nylon gear. I replaced it with a metal gear that i made. Hope someone can help you out.
  • jim4004jim4004 Posts: 5
    I experienced the same problem. Fortunately it was covered under my warranty. Mine occured shortly after I had my daughter drive the car (she had moved the seat forward). I drove the car with the seat a little further forward than usual and the bracket broke while I was driving it. After I had it replaced I tried to figure out how it could have broken. What kind of pressure would cause the bracket to sheet off. While I was putting my seat belt on, I noticed that my left foot was pushing hard on the firewall as I fastened the belt. I've moved my drivers seat back so that my left foot is not as likely to push the seat back as hard.

    The cost of the parts and labor was $205. Cost of moving the seat back, so it doesn't happen again...$0.
  • How do you find info on the stripped gear, my 2003 power seat pulls to one side, but the seat bracket is not broken. Looking for a way to do the gear repair. Any help or guidance greatly appreciated.
  • sparkz08sparkz08 Posts: 3
    skippy, are you local to the Philly area? If so, you have another customer for that seat welding. I have a 2004 Nissan Murano with 43k miles, a Gold Preferred warranty, a broken seat, and a hefty estimate from Nissan service. I can see the broken connection under the left rear of the seat. I can't believe this is not covered under warranty.

    How much should one expect to pay to have this fixed with a welding? Does the average autobody shop do this sort of thing or should I look elsewhere?

    :(
  • Skippy7024,

    You stated that you made a metal gear due to the stripped nylon gear. Do you have the specs or are you willing to make one for me?

    Thanks - I have a stripped gear right now. Nissan will not see the gear only - you have to buy the whole seat assesbly ($800). Junk yards are also not receptive to selling just the gear, either.
  • ejpenvoseejpenvose Posts: 2
    I have a 2003 Nissan Murano SL with Power Heated Seats, and I have been experiencing a similar problem with the driver's seat pulling/twisting to the left when the seat is moved forward. I am in Tampa, FL and hesistant to take it to the dealership at this point. I stopped by the dealership to tell my service advisor of the problem and he said they can look at it for $92 (one hour labor), and then apply that towards the cost of the repair. He dodged the question when I asked him if he has seen this before, but then turns around and tells me he'll apply the labor towards the cost of the repair... what a crock!!! I found an auto upholstery shop that said if I can find the seat assembly from a salvage store he can change it out. I am in the process of looking for a seat assembly now. I will post further info when I find out more. Please let me know of any other relevant info I should know about. Thanks, EJP
  • jim4004jim4004 Posts: 5
    It was covered on my gold plan coverage with a $50 deductible. It's very common. There is a post from a guy that had it welded on here as well. What I found is that because of the bump in the flooring on the left side of the driver's foot area, I push back on the seat harder when I climb into the car and fasten my seat belt. I moved my seat back a bit further, and moved the peddels closer to the seat to compensate after fixing it.
  • ejpenvoseejpenvose Posts: 2
    That's good for you; however I am out of warranty and do not have the gold plan. Thanks for the tip!
  • skyslateskyslate Posts: 7
    You can order the replacement lifter assembly on line for around $480 (Phoenix Nissan) and the local shop charged me $60 to install
  • A representative of the NHTSA contacted me last week asking questions about the failure. I sent them all the information I had on it. Seems like they are finally looking into the issue.

    Thanks!
  • jim4004jim4004 Posts: 5
    Glad to hear. I don't think I've ever seen a car seat break loose during normal usage. I haven't seen one break loose even for accidents. It seems like it's a big safety risk. I hope Nissan recalls it. I know the shop in my area (Burnsville, MN) has seen quite a few.
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