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Nissan Murano Power Seat Problem

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Comments

  • denladenla Posts: 2
    @themaddhatter,

    Thank you for the clear explanation how to fix the broken seat !
    I'm from the Netherlands, but found that no dutch forum has the solution, so I used yours !! It worked fine for me and I've copied your link to a dutch forum.

    Grtz,
    Dennis from The Netherlands.
  • Hey thanks. This really did reset the airbag light on my 2009 Murano. For those who are wondering about the keyless start, do the following. Simply depress the push button start 2 times to get you to the on position, then follow the above procedure each time.
  • Just wanted to send a thanks to The Maddhatter. It took me about 3 hours to get it out and back together again but only cost me $25. Thanks again!
  • I have the same problem. Discovered it 1-29-2011, The dealer said $800 for seat track assembly and another dealer said $1000-Phoenix,AZ.

    I researched the schematics for the Drivers seat and it is simply a bolt and bracket. Just cannot locate the parts.
    Filed complaint. Funny thing around Christmas I detailed the car and ran a vacuum cleaner and found a bracket and few screws, I thought it was from hauling a insulation blowing machine from Home Depot and threw them away not long after the seat broke and tips over . It is the Drivers Side bolt and bracket closest to the door side of the car. from sitting inside its on the rear left.

    Notification of Case Change (All times are GMT-0500)

    Project: NHTSA Hotline Center
    Case: Safety Issue Nissan Murano
    Case Number: 330836

    Escalation: None Status: Open
    Date: 02/18/2011 Time: 17:46:18
    Creation Date: 02/18/2011 Creation Time: 02:58:21

    Not getting anywhere on this, was told its up to me,
  • jb2510jb2510 Posts: 1
    About 6 months ago, the weld on my wife's driver's seat (2007 Murano) broke - so based on information found online, I was able to remove the seat and re-weld the bracket - problem solved! Last week, the driver's seat went sideways, as the right side was stuck, and the left side went forward-ish. Took the seat apart again, found the infamous gear, broken in two. As vansvstar above mentioned (Thank you!!!), I went to odometergears.com and found the gear I needed (for $65 + $4 shipping). Certainly alot for a little plastic gear, BUT a whole lot better than a $600-$1000+ repair bill. Seat is working fine now, and yes, I HAVE turned the easy exit feature of the seat OFF - and it'll remain OFF - as everyone's should!
  • Returned from dealer with $1100 estimate for repair.Talking to Nissan about reimbursement. Called Connecticut Attorney General's office to document where my case goes with Nissan. If there are any other CT Nissan Murano owners with similar issues please contact me. Thanks! Will keep aware of where this goes!
  • After owning the car for just over a year, this comes along. Dealer wants $1000.00 to replace poorly designed metal bracket, towards the rear of the seat. Waiting for Nissan to give me some good news on fixing the problem. Dealer also advised me, that both A arm bushings, and struts need to be replaced as well. Grand total $2900.00!! This car has 80,000 miles on it. Can't wait to see what the next 20,000 miles will bring.
  • I have a 2007 with a broken seat frame, driver's side. Getting nowhere with my dealership and with Nissan Corporate. Any advice would be appreciated.
  • Live in South Dakota but I am having the same problem. 2005 Murano - $1318 estimated repair, going to try to find replacement parts at salvage yard and do it myself I guess.
  • This was previously posted but FYI you can now just get the part that breaks. I got it from the dealer for $116. Took a couple hours to disassemble the seat and to replace the part. The new part is much more reinforced that the original and I doubt it will break again.

    The part is 87473-CA01A (Drivers Seat Lifter Assembly)
  • Nissan consumer affairs has given me the news I was looking for. As they put it, " As a good will gesture, we will replace the driver side seat bracket." No Charge! :)
  • jansenhtjansenht Posts: 1
    Hi Cali22 - Who did you contact at Nissan about this issue? Our 2006 Murano seat just failed and I certainly think it's worth a try. Glad to see someone is having luck convincing Corporate that this is a serious design flaw that needs fixing.

    Thanks!
  • good news please provide a number or something of who can contact. So we can also get this resolved with our Murano.
  • You can email me at bikerburt@gmail.com
  • That's encouraging news. I'd appreciate it if you could post the applicable contact information (number, name, case/file #) at Nissan Consumaer Affairs so that others may have an opportunity for a similar outcome. Thanks!
  • I had the seat fixed by removing it, which was a very simple process, then my brother and his friend welded the broken bracket. Very simple fix and beats paying the dealer $1000.

    Next my radio started making noise, a separate issue and I took that to Jeff's Pro Audio here in PHOENIX, and they saudered a wire that came loose, that was $124 to fix the sound and they implied that when the dealer replaced the Cd player that caused the radio to fail. Several people tried to tell me it was the speakers but I ha a feeling it was a wire since it came on and off when going over bumps and then overheated and shut off.

    NEXT. to fix the fuel tank issue and that is going to be around $600 to replace the fuel tank assembly.

    Did I mention that my paint is peeling off the drivers door because Nissan had a defect in the undercoat /primer and that is not a warranty item either. Disappointed in this car for what I paid for it.
    Next car will be a Kia with a 7 year warranty.
  • Wierd, this site will not allow me to give the info, that helped me. Not sure why. I can't use names, or numbers. Sorry! They deleted my post that gave the name and phone number of the Regional Consumer Affairs Specialist in California. Sorry!
  • steverstever Viva Las CrucesPosts: 40,826
    edited April 2011
    We don't allow the posting of third-party information in the forums as we have no easy way to ascertain if the other person consents to the release of their information, like their name, on the forum. Individual phone numbers are not allowed for the same reason, plus they change and we get complaints, sometimes years later.

    You are welcome to link to a company site; contact info there is usually current and maintained.

    Please see the Membership Agreement for more.

    Moderator
    Need help navigating? stever@edmunds.com - or send a private message by clicking on my name.

  • kory2kory2 Posts: 1
    Hey Cali22, can you please email me with information like the nissan phone number, case #, and anything that might help me get the same help from them. I was just quoted $1600 to fix the seat. My email address is in my profile. I tried to put it on here but it was deleted.
    Thanks!!
    Kory
  • I have a 2003 Nissan Murano. I purchased it new, bought the original 5 year warranty and the extended drive train warranty, every one offered to me by Nissan. I have had the car serviced exactly as called for. It now has 86K. The FRAME of the drivers seat has broken, which allows the seat to rock back and forth, partially strangling the driver with the seatbelt. This is a break in the frame where there is a weld. I have discovered that others are having this problem as well, so many that there are YOU TUBE POSTINGS on how to repair this! Nissan wants $ 900 for the part, and two hours labor! I contacted Nissan and asked them to help with the repair, since this is clearly a manufacturing defect. Evidence of this is that the new seat frame is now made differently in this exact spot. William Crockette, a Regional Specialist for Nissan in the west (But he is in Tennessee???) refused to offer any assistance at all for the repair. Nissan is clearly showing a lack of desire to stand behind their product. I am left trying to find over $ 1500 to repair a car that can not be driven. Oh, it took several calls over two weeks to Nissan to even get this response. Meanwhile, I am stuck without a car that I have carefully maintained. If you are interested in forming a Class to pursue Nissan on this issue please reply to my email which I have made public on this site.
  • The federal gov. looked into this and Nissan redesigned the part that has
    a design flaw, but since there have been no deaths or serious accidents
    the fed. gov. did not fault Nissan. Frustrating!
  • It was previously posted several places in this thread that they now sell just the bracket that breaks and you don't have to buy the entire seat frame. If you can do it yourself it will cost about $120 and 2-3 hours.
  • diva42tudediva42tude Posts: 1
    I have just experienced the Driver side power seat malfunction yesterday. Unlike some of the others, I'm unable to fix this type of problem on my own. Cali22, please email me with the information you used to contact Nissan Consumer Affairs.
  • drewster62drewster62 Posts: 6
    Thanks again for your help! After much persistance, coupled with the information you provided, I was able to get Nissan to pay 50% of the cost to repair.
  • fetracyfetracy Posts: 1
    Hello
    I am here in Houston and the seat just broke on me this morning. Funny thing was wow I knew I had gained a few pounds but I am not near my heaviest as I was with my Xtrerra....
    I see where you were able to get Nissan to pay 50%, please explain to me exactly what steps you took as I am a single mom and cant not afford the $1500-1900 I have been seeing on the internet for the repairs.
    Thank you for your help
  • Mine was for replacement of P/Ns 87351-CA00A and 87473-CA01A for a grand total of $844.30 (of which I paid $422.15). Basically, I filed a case with Nissan Consumer Affairs, was denied, provided the resolution info (i.e., Case #) that Cali shared above, and stayed on them like a mad dog for weeks until they finally offered to cover half. Feel free to use my case # as well (7134872) but Cali's may be better since I only got a 50% break. This is becoming a big problem and I think Nissan is starting to realize it. BTW, I ended up selling my Murano. Loved the vehicle but the issues were beginning to pile up. Good luck.
  • seattlescottseattlescott Posts: 3
    edited June 2011
    Just joined the broken seat club on my 2006 Murano 119,400 miles on it. Wow, talk about a major surprise. I filed my complaint with Nissan today and we will see what happens. Am I missing something or is Cali'case number not posted? Anyways, I have recently owned the Altima and Xterra before purchasing the Murano. I hope they value the customer because I will certainly drop Nissan if they do not sack up behind this garbage design.

    And drewster, thank you for posting your case number. I may have to use it !
  • I recall that Cali's post containing the Case # was removed because it contained personal contact information. My notes have it as Case # 7140374. Good luck.
  • lilcramlilcram Posts: 1
    edited June 2011
    Another addition to the seat nightmare of a 2005 Murano with 60k miles...

    I first brought mine into my local shop who suggested I contact Nissan (thought was nice).

    After I opened my file with corp I was told to go to a Nissan Service center for an estimate/diagnosis to escalate the case / start working with a regional specialist.

    The service center told me there is a $118 diagnosis fee which wasn't communicated to me when filing the case . I refused to pay and left with the car. This time when I called back corp I wasn't so nice esp when they talk to you like they are an automated system. I am currently waiting to hear back from a "supervisor" since they were "all in a meeting" when I called. I am supposed to hear back from one in 4-8 hours.

    Does anyone know the specific name of the bracket you can replace without getting an entire new track. I don't have much faith in Nissan customer service doing the right thing here.

    If anyone has the right "formula" to get Nissan to take responsibility for their hazardous fault I would appreciate it.
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