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Chrysler's New Lifetime Drivetrain Warranty

Kirstie@EdmundsKirstie@Edmunds Posts: 10,676
edited April 8 in Chrysler
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Comments

  • harrycheztharrychezt Posts: 405
    http://www.clickondetroit.com/news/13760482/detail.html

    Sounds like it will cover almost all of their vehicles.
    Is it enough, though?
    Good news for people buying Chrysler/Dodge/Jeep... but will it be enough to lure people who are not "loyalists"?

    For me... if they have a PT Cruiser in 2009....when I am ready to buy again... yes, this helps..but if they dump it, and don't have products I want..no... it won't make me buy something I do not care for.
  • jipsterjipster Posts: 5,345
    If they had anything I wanted, which they don't, it would sure motivate me to buy from Chrysler.
  • harrycheztharrychezt Posts: 405
    I wonder if the rest will step up their coverage, like Hyundai/Kia, for example, or GM.
    I also wonder if this will cover(if it is still around by 09-2010)...the 2 Chery-built Dodge products?
    If it does... this will help alot, to assuage fears of junky Chery cars, built for the company, perhaps?
    Plus, 10-15K( guessing here) msrp cars,with lifelong coverage on drivetrain?
    Hmmm..... others might have to step-up coverage, if they sell like hotcakes?
  • iluvmysephia1iluvmysephia1 Posts: 5,663
    the new Dodge Hornet, still about a year and a half away until it hits Chrysler sales lots, is a great example of a rig that Chrysler needs to offer the lifetime powertrain Warranty on. I mean, you've got all the rest of your bumper-to-bumber stuff covered at the standard 5 year and 60,000 miles, I suppose. But the lifetime Warranty on the powertrain will get more people in to at least look at the small rigs that don't propel much profit to the dealers.

    Dodge really needs the Hornet to be built right and they need to keep the price down(I'm thinking around $14,995 for a 6-speed Hornet that is not stripped down)to be competitive with Hyundai, Kia and Honda and Nissan and Toyota and BMW Mini-Cooper.

    But, yes, they'll offer it on the small rigs. They have to. They're not in a position to call all the shots, like Toyota and Honda think they are in a position to do.

    2008 Mitsubishi Lancer GTS

  • harrycheztharrychezt Posts: 405
    will it be like their old 7/100k warranty from a few years ago:charge 100 dollars deductible for every visit to just look @ warranty items(that may/may not be covered, if there is an issue?).
    Think is was if they checked, and no issues, even, it was still 100 dollars ?
    Or was it on actual work done under warranty(I forget).

    Anyhow...
    we'll just have to wait and see how this goes over the next few years.
  • anythngbutgmanythngbutgm Posts: 4,159
    This could be a game changer here. Chrysler cars IMO are pretty reliable if properly maintained based on people I know with them. Only thing that I am leary about on them is the transmissions, so if they're covering this for life then either they are going to lose their shirts on this or they really have turned a corner in tranny reliability? I'm kinda thinking the latter as the whole DC thing may have brought some "lessons learned" to Chrysler on how to build a good unit.

    Me, I haven't met an automatic tranny that I really loved but my wifes 2002 C-class hatch (yes, the one everybody hated) was acceptable, if not entertaining and it didn't give her a lick of trouble in the 100k miles she had it. Mercedes builds the nicest slushboxes I've driven, and I have driven a lot of cars over the years, so if that kinda influence makes it to the Chrysler lineup then this is a great thing.

    Maybe they even peaked over the shoulders of those Merc guys who were designing interiors? That would help as well...
  • Stever@EdmundsStever@Edmunds YooperlandPosts: 38,934
    Only thing that I am leary about on them is the transmissions,

    That was the rap on Chrysler minivans back in the late 80's too when I was shopping. The 7/70 promotion was a factor in my buying a Voyager in 1989.

    I had a few head gasket issues, but the tranny was fine for 10 years/90k when I traded. I had to go backwards to a 5/60 powertrain warranty with the Nissan I got, and it had one of the longest powertrain warranties available in '99.
  • autowriteautowrite Posts: 221
    Chrysler lifetime warranty is only awailable in the USA, not Canada. I hope to keep my 2002 Honda Odyssey forever (presently 174,000 kilometers {108,000 miles}). I was working when I bought it. I'm retired now & there is not as much cash available to pay today's high prices. A new Hnnda Odyssey Touring costs CAN$50,000. Some people are buying vechicles in the USA & bringing them back to Canada; but they forfit the warranty. It's mice not to have to go to the dealer & wait & wait, as I once did with my 1992 Taurus.
  • neile457neile457 Posts: 65
    A question about this new warranty. It started on the 26th, 2 Thursdays ago. I am looking at a T&C Wednesday night, and decide to think it over after the finance room fun. I come back on Thursday afternoon, with the two kids (5&6) to go ahead and buy, sign the paperwork and leave. I look at my paperwork yesterday after I get back from vacation, and it's dated by their computer on the 25th! I didn't check it, not even thinking about it, not to mention I was trying to keep control of my kids. I was just concerned that the numbers were right. Is there anything that the dealership can do to fix this? Or will they just say they can't do anything? I called yesterday afternoon, and was told they would call me back on Monday.
  • dennisctcdennisctc Posts: 1,168
    You should be ok with this, you took delivery of the car after the announcement. Let us know what happens!
  • neile457neile457 Posts: 65
    That was easy, just went in and resigned the paperwork with the correct date. Needless to say, I was worried.
  • Chrysler could offer a warranty that was good until the heat death of the universe, but if they can't or won't fix anything under the warranty unless the engine drops out in the middle of the road, said warranty is hardly a bargain even if free (which such things never are - the cost is hidden in there somewhere).

    I have been waiting almost two years for Chrysler to come up with a fix for a problem they admitted in September 2005. If they ever came up with a fix, they sure won't admit it to me.

    All my other problems they brush off as being "normal operation," "caused by front bug deflector or side window air deflectors" (all Mopar dealer installed accessories, by the way) or the luggage rack cross bars (or time, tide, or the way I hold my mouth or some such).

    I can't afford to take the hit on trading off this piece of crap for a real vehicle on my fixed income, so it will continue to be a very low-mileage car - 8600 miles in 21 months so far.
  • ateixeiraateixeira Posts: 72,587
    For future reference, check out ALG's depreciation ratings for resale:

    https://www.alg.com/deprratings.aspx

    That says nothing about reliability, but it is easier to get out of a deal when a car maintains its value.
  • dennisctcdennisctc Posts: 1,168
    Wow, sorry you're having such problems, my 2005 has been completely trouble free after 20,000 miles. I have bug deflector and crossbars too....what's the issue?
  • hansiennahansienna Posts: 2,312
    ALG and all other "experts" have PHONY nuumbers.

    WHY? Because they use MSRP as the base line for vehicles instead of a more accurate, realistic Actual Selling Price for ALL new vehicles.

    I KNOW for a fact that my 2006 Sienna LE depreciated almost $ 10,000 dollars in less than 3,000 miles based on the trade in value a Toyota dealership used vehicle manager said a 2006 Sienna LE was worth in May, 2006. :sick:
  • ateixeiraateixeira Posts: 72,587
    You got low-balled by one dealer. That's probably the wholesale auction price, minus a cut for them. I don't think you can conclude they would all do the same thing.

    Like I said, new LEs are $23-25k, one year old used ones sell for $21k or so, and that's a high mileage rental.

    I just don't see how a 3000 mile old Sienna could go for $13-15k, no way no how. I would have bought your van in a second if they did.

    What did you pay? $10k less than you paid would be a steal even now, with more miles. Sell it privately and it would be gone in 10 seconds, bought by the first person that read your ad.

    Why not sell privately?

    Even 3 year old LEs go for about $16-18k.

    You gotta try harder to sell it before you can claim $10,000 deprecitaion in 3000 miles. That's insanity.
  • ateixeiraateixeira Posts: 72,587
    You gotta head over to the Real World Trade-in Values thread, seriously.

    Have you Sienna appraised by the pros. Terry is back. They'll set that low-ball dealer right.

    It happens, though, insulting low-ball offers. Some dealer just offered $13k on a 2005 Acura TL, Terry and other dealership employees appraised it at $20k.

    I just offered him $14k cash for the car, sight unseen. :D

    I'll say it again - one dealer's low-ball offer does NOT mean your Sienna depreciated $10,000 in 3000 miles. That's simply absurd.
  • I just picked up my car after having it in the shop for a day and a half getting its 2 year service at my nearest Chrysler dealer (actually I have owned it for 25 months, not 21 as I mistakenly said in my earlier post).

    Since I had so few miles on it (the 6000 mile service was done in January by a local trusted service shop - NOT a dealer), about the only real service was to change the oil and filter and check some levels.

    Among the many problems I have been fighting since day one are, mostly NVH issues, are a distracting wind noise that appears to come from the top of the driver's side glass (only a very faint air burble is evident on the passenger side) and a twitchy driver's side outside mirror - it's not a steady vibration, but the mirror jumps at every slight road irregularity. Distracting in daytime and downright aggravating at night.

    Both my selling dealer (who I gave up on after making several 70-mile round trips to get exactly no satisfaction) and my nearer (but no better) dealer at first tried to tell me that the wind noise was caused by the driver's side window air deflector (Mopar). The selling dealer even replaced the first pair of deflectors, but no help. Neither dealer could or would explain why the passenger side didn't exhibit a similar, if not identical, noise problem if it was indeed caused by said deflectors.

    It was only on my latest trip that I really pushed about the twitchy side mirror because it was only recently that I made a long enough trip in the beast (a 450 mile round trip to South west Florida) to be exposed to it for any length of time.

    Now the official line is that both the twitching mirror and the wind noise are caused by the plastic front bug deflector (also Mopar). This rationale still begs the question of just why the noise and the twitching only appear on the driver's side. Well, to be fair, the service writer at my present service department did state that "the passenger side mirror is stronger."

    But then this is the same service writer who, when trying to convince me that I should have my tires rotated even though they had been rotated only 2000 miles previously, told me with a straight face that "tires should be rotated every six months even though traveling as few miles as mine because the sitting creates flat spots which rotation will cure."

    Now I ask one and all... What is to be done with service departments such as this?

    Last but not least, I have returned home with my copy of a service invoice covering two pages and listing seven items. Only the first - the oil and filter change - was done. All my problems were brushed off with "no problem found," "normal operation," or "customer will see Chrysler rep" (he comes around about once a month or whenever the mood strikes him).

    But, attached to my invoice was a cheery little addendum which stated in part:

    "Thanks again for the opportunity to be of service!

    We understand the value of our customers and appreciate that you choose us for your automotive needs.

    ... Our goal is to make every customer "COMPLETELY SATISFIED" (sic), and we sincerely hope all your concerns were met.

    If for any reason you are not "COMPLETELY Satisfied" (sic) contact our service department so that we can make every effort to resolve your concern."

    Always leave 'em laughing...
  • dennisctcdennisctc Posts: 1,168
    Wow!!!! Has dealer taken car out for spin, up to speed etc..and were you invited along?

    The mirror should be black and white issue...and they should replace it. I'd consider that a safety issue.

    The wind issue....your burbling is probably more subjective. I remember carpooling with a girl who would pound on the IP of her Civic, complaining of a rattle that I never hear?

    Hopefully the Rep will provide some solution. Good Luck
  • ateixeiraateixeira Posts: 72,587
    I've known people that obsess like that. They'll never be happy.

    Same thing, complaining about a rattle in a moonroof on a 626 that I never heard.

    Every time they buy a new car they change brands, then they complain about that one. :sick:

    I'm not saying your van didn't have problems, just pointing out that the customer is most certainly not always right.
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