Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





Chrysler's New Lifetime Drivetrain Warranty

2456722

Comments

  • lemkolemko Posts: 15,067
    ...will really work for them if they equip all their vehicles with Slant Sixes or 318 V-8s mated to Torqueflite trannies. These components are darn-near bulletproof.
  • paisanpaisan Posts: 21,181
    Anyone have the details of the warranties? I'm assuming it's mechanical failures only, which in today's engines is less likely than an electronic failure, not to mention when there is a mechanical failure they cover, guaranteed they'll ding you for an electronic component as well.

    For instance the trans fails, they'll cover the transmission hardware, but mysteriously you'll need a TCU and wiring harness to the tune of say $1500-3000

    :)

    -mike
  • lemkolemko Posts: 15,067
    True, powertrains rarely fail these days except from extreme abuse or neglect. Stuff like alternators, power steering pumps, and A/C compressors are technically accessories and not part of the powertrain. Shoot, if it was a bumper to bumper lifetime warranty, I'd be down to the Chrysler dealer to buy a 300-C SRT8 right now!
  • joel0622joel0622 Posts: 3,302
    In order to maintain the Chrysler Lifetime Powertrain Warranty, you must have a powertrain inspection performed by an authorized Chrysler, Jeep or Dodge dealer once every 5 years. This inspection, performed at no charge, must be made within 60 days of each 5-year anniversary of the warranty start date of the vehicle. It is your responsibility to perform preventative maintenance on your vehicle. You're strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner's Manual.
  • joel0622joel0622 Posts: 3,302
    » What is different from your 7-year/70,000-mile powertrain warranty to the new Chrysler Lifetime Powertrain Warranty?

    The 7/70 warranty included a deductible per repair visit, and coverage was transferable for a fee of $150. The new lifetime warranty has no deductible and is not transferable.
  • joel0622joel0622 Posts: 3,302
    NEW CHRYSLER LIFETIME POWERTRAIN WARRANTY CUSTOMERS -- Q&A
    Q1: How do I know if I’m covered by the new Chrysler Lifetime Powertrain Warranty?
    A1: You’re covered if you’re the first registered vehicle owner (purchased on or after July 26, 2007) – retail or lease – in U.S., Puerto Rico and The Virgin Islands.

    Q2: What does the new powertrain limited warranty include?
    A2: The Chrysler Lifetime Powertrain Warranty covers the cost of all parts and labor needed to repair covered powertrain components – engine, transmission and drive system – on most new Chrysler, Jeep and Dodge 2006 MY, 2007 MY and 2008 MY vehicles.

    Q3: What powertrain parts and components are covered?
    A3: Gasoline engine, transmission and drive systems (FWD, AWD, RWD or 4WD).

    Q4: Are there specific provisions to the new warranty?
    A4. In order to maintain the Chrysler Lifetime Powertrain Warranty, you must have a powertrain inspection performed by an authorized Chrysler, Jeep or Dodge dealer once every 5 years. This inspection, performed at no charge, must be made within 60 days of each 5-year anniversary of the warranty start date of the vehicle. It is your responsibility to perform preventative maintenance on your vehicle. You’re strongly encouraged to follow the instructions contained in the Scheduled Maintenance Service guidelines in your Owner’s Manual.

    Q5: When does the new warranty coverage take effect?
    A5: The Chrysler Lifetime Powertrain Warranty begins at the end of the 3-year/36,000-mile Basic Limited Warranty.

    Q6: Why is Chrysler changing its warranty coverage?
    A6: Our confidence level in our vehicles is very high. Our dealers are telling us that our products are the best quality they've seen in a very, very long time – maybe ever. So, we'd like to take this level of confidence and share it with you, our customers. This new powertrain warranty demonstrates our commitment to you as a Chrysler, Jeep or Dodge customer and the confidence we have in our ability to produce quality, reliable and durable vehicles. We want you to feel that same confidence.

    Q7: Are any Chrysler vehicles excluded?
    A7: Our new Lifetime Powertrain Warranty covers over 88% of our vehicles sold at retail in the U.S. Vehicles that not covered include those used as/for/by police, taxis, limousines, postal delivery, ambulances, rental or government – these will continue to be covered by the 3-year/36,000-mile Basic Limited Warranty. Also excluded are SRT models and Dodge Sprinters which are covered by our 3-year/36,000-mile Basic Limited Warranty; and our diesel-engine vehicles (Dodge Ram Cab/Chassis and Dodge Sprinter) which are covered by a 5-year/100,000-mile engine warranty – our diesel-equipped Jeep vehicles have a 3-year/36,000-mile engine warranty.

    Q8: What about second owners of the vehicle?
    A8: Subsequent owners or lessees, even if they are within the same family or business, are not covered. Successor business entities or persons to whom the vehicle is transferred by operation of law are also not covered. Chrysler offers extended service contracts for purchase for second owners of Chrysler, Jeep and Dodge vehicles.

    Q9: Why did you choose to make this program non-transferable?
    A9: Our internal research data confirmed that the transferability take rate (available on the 7-year/70,000-mile warranty program) was low. We are providing peace-of-mind to the original owner who made the investment in our Chrysler product. Our competitors, Hyundai/KIA/Mitsubishi that offer what was considered the benchmark in long-term powertrain warranty (10 years/100,000 miles), only extend it to the original owner. With the announcement of the Chrysler Lifetime Powertrain Warranty, Chrysler will be the new benchmark in long-term powertrain warranty.

    Q10: How does your new lifetime powertrain warranty coverage compare to your competitors?
    A10: We are the first and only OEM to offer a lifetime powertrain warranty.

    Q11: What is different from your 7-year/70,000-mile powertrain warranty to the new Chrysler Lifetime Powertrain Warranty?
    A11: The 7/70 warranty included a deductible per repair visit, and coverage was transferable for a fee of $150. The new lifetime warranty has no deductible and is not transferable.

    Q12: If I purchased my vehicle on July 24 or 25, am I still eligible for the new lifetime limited warranty?
    A12: No. However, Chrysler Service Contracts offers a Lifetime Powertrain service contract that is similar to the Company’s new powertrain warranty program. For 60 days, this plan will be offered at a great value to you if you own a 2006 MY and 2007 MY Chrysler, Jeep or Dodge vehicle with the 3/36 basic limited warranty coverage.

    Q13: How long will this new Chrysler Lifetime Powertrain Warranty be offered on Chrysler vehicles?
    A13: At this time, we plan to continue this warranty program through the 2008 MY.

    Q14: How can I learn more about Chrysler’s new Lifetime Powertrain Warranty?
    A14: Initially, warranty details will be provided as a supplement to the current vehicle Warranty Information Books. Revised warranty books for future vehicles are currently under development. Customers may also visit Chrysler.com, Dodge.com and Jeep.com for more information.

    Q15: Is towing included in the new Chrysler Lifetime Powertrain Warranty program?
    A15: No. Our research indicates that most consumers have independent towing service plans such as AAA.

    Q16. Are Mexico, Canada and International markets offering the new Lifetime Powertrain Warranty?
    A16: No. This is a U.S. program only.

    Q17: Is this just a marketing promotion to drive traffic to your dealerships?
    A17: No. This demonstrates our commitment to improved quality on all our vehicles. This isn't a rebate or financing incentive. We stand behind our products with capital investment in facilities and technology. Our warranty programs exemplify our investment in powertrain. It's a move of strength.

    Q18: What does 'lifetime' mean?
    A18: Lifetime is lifetime.
  • Before I reply to your post, please believe me when I say that I only wish I possessed the imagination to either make up my experiences with my car and local dealers or to embellish the facts. If I did, I could probably augment my modest retirement income either by writing scripts for TV sitcoms or speeches for politicians.

    You stated: "The mirror should be black and white issue...and they should replace it. I'd consider that a safety issue."

    I did bring up that issue - that this, along with every other irritating, worrying noise made by my van, is a potential safety hazard. I have been previously advised by a flip poster in another forum to merely turn up my radio volume. I NEVER use my radio or CD player or cell phone when driving - I devote all my attention to what is going on around me.

    Anyway, the response of the service person to the mirror issue was: "Chrysler won't let us replace them anymore if they are only jiggling."

    Now this might be restricted only to this particular dealer if the problem really is caused by turbulence from the dealer-installed bug deflector on the hood (which I still don't buy because the problem, like the loud wind noise, appears on one side only) because, for some years now (certainly before very early 2005 when I first test drove a 2005 T&C from this dealer), the dealer has packed EVERY minivan on his lot with side window air deflectors, rear splash guards, front side window tinting AND a front bug deflector! He doesn't even use MOPAR accessories, but some after market brand instead to increase his profit.

    Yes, the service managers at two dealers have driven the car and both claim either 1. "I don't hear anything." or 2. "They all sound like that." Of late, I have only talked to the assistant service manager at my nearest dealer because the service manager always seems to be up the road at the owner's GM dealership. I have sat around the dealer on more than one occasion waiting for the regional guy to show up, but have not yet met him in person. I have talked to him on the phone and he seems to be a rather truculent sort.

    In all fairness, I have to think that the attitudes of my area dealers are largely influenced by either the attitude of the regional service office in Orlando or even by the top of the (then) DC food chain. I know that all I ever got from trying to go to the Chrysler help line was either 1. "Talk to your local service department." or 2. "You might try using Florida's lemon law to get your money back" A real hotbed of apathy.

    As a rather amusing (or so the uninvolved might think) epilogue to my latest dealer visit, After I had paid the bill for the oil/filter change, the lady threw me my key and the itemized service report. But no one seemed to know where my car was and were too busy to look. I finally walked around the service department building and found it sitting in an inconspicuous place way in the back. When I got in turned on the ignition, the a/c fan was set at full speed and the radio (which, as I said, I never use) was turned on full blast to some hard rock station. That might help to explain why the service technicians never hear the sounds I do...
  • Although your remarks are carefully crafted to refer to me in the third person and are neither accurate nor apropos, I feel I cannot respond to what you say without appearing to flame you, so in this instance, at least, I must surrender the field to one who more prolific in posting and more skilled in sniping and quietly pretend that nothing was said.
  • Given that the average owner trades his car in at 5.4 years (up from about 5 years some years ago), and given that the warranty does not extend to the second owner, and given that you must have the car inspected at a Chrysler dealer at the 5 year mark or you are disqualified, I'd say this warranty is, for the average person, not much more than smoke and mirrors.

    Why? Well for one obvious reason, most buyers won't need it since they will kiss their Chrysler goodbye before that, and two, they can't even use the lifetime warranty as a sales tool to the next buyer---so it won't help most Chrysler owners with their grim resale value problems, either.

    For those few owners who follow the rules, it could be an incentive, but really, how many of you are a) going to be driving this car in 2013 and b)will have a major driveline failure?

    After all, even at 12,000 miles a year, any modern engine and tranmission should last ten years....and you'll be pretty sick of your Chrysler by 2017 I would think.

    Visiting Host
  • jlawrence01jlawrence01 Posts: 1,828
    Other than the transmission issues on the minivan products - and they are out there - what transmission problems are the current Chrysler fleet having? From my experience, very few.

    The real issues are the myriad of electrical issues that seen to begin around 70k miles. By that time, my fleet cars are gone.

    To me, it is more marketing hype than actual benefit.
  • im_brentwoodim_brentwood Posts: 4,883
    All that being said.....

    I can't wait to see someone pull their 30 year old 300 into a Chrysler dealer in 2037 and get them to foot the bill for an engine and trans.. it would be comical.
  • steine13steine13 Posts: 2,409
    Not to disagree ... cuz I think you got the facts right ...

    ... but it's not nice to dis Chrsyler's warranty on the basis that the covered components are unlikely to fail.
    This would be a GOOD thing.

    The electrical stuff could be nasty, though, I agree. I also remember our '97 Nissan pickup... good truck, almost no issues... almost...

    I remember breathing a sigh of relief the day the warranty ran out because I (i) didn't anticipate any real problems, and (ii) could now go find my own mechanic instead of having to go to the Nissan dealership and get the runaround for every little thing. Plus, these were the guys that overfilled my crankcase an extra quart and then some. Ugh.

    The most important point that was made is that the way this warranty works, its unlikely to help with resale. OTOH, it's great if you need a high-mileage runner that you can keep for ten years and 300k miles. It'll be nice to have a new transmission installed at 120k and 240k... free of charge.

    -Mathias
  • bvdj84bvdj84 Posts: 1,703
    I would never own a Chrysler, but perhaps lease one if I really loved the car, but I don't see that happening anytime soon. Too much trouble, plus horrible resale value. Who knows, they are getting better.
  • paisanpaisan Posts: 21,181
    The most important point that was made is that the way this warranty works, its unlikely to help with resale. OTOH, it's great if you need a high-mileage runner that you can keep for ten years and 300k miles. It'll be nice to have a new transmission installed at 120k and 240k... free of charge.

    Here is the catch though, anything electrical involved in the trans is likely not covered (TCU, relay, solenoids, pumps, etc) So yeah they'll do the mechanical side of things on the trans gratis, but I guarantee that you won't get out without a bill of 2-3k even with the mechanical stuff being covered...

    -mike
  • tidestertidester Posts: 10,110
    I'm not so sure about the solenoid. It's electromechanical so it could be "borderline," i.e. it's mostly mechanical and uses simple electrical current to push it.

    tidester, host
    SUVs and Smart Shopper
  • joel0622joel0622 Posts: 3,302
    Let me pre-face this with the fact I am not a Chrysler fan. Duh......

    Who cares about the stuff thats not covered, the fact that they have stepped up and offered this is tremendous. lets say you have 143K miles on your car and the engine fails. Without the warranty you flip the whole bill, right? With the warranty lets say that the warranty covers $3800 worth of your $4500 bill. That is huge.

    I hoep Ford does the same thing. Another thing it does for the consumer is it makes the Extended Service Contract prices go down. When Ford started the 5yr/60 PT satandard warranty the average price of my extended service contract prices dropped around $300-400 dollars.

    When the Focus went to 5yr 100K it dropped there prices $395.

    If Chryslers Power train Warranty is the same as Fords here is what it cover.

    Engine
    All internal lubricated parts
    Block
    Heads
    Flywheel
    Manifold
    Oil Pan
    Oil Pump
    Seals and Gaskets
    Thermostat
    Thermostat Housing
    Timing Chain Cover
    Timing Chain (Gears or Belt)
    Turbocharger/Supercharger factory installed
    Valve Covers
    Water Pump

    Transmission
    All internal parts
    Seals and Gaskets
    Torque Converter
    Transfer case
    Transmission Case

    Rear Wheel Drive
    Axel Shafts
    Bearings
    Drive Axel Housing
    Drive Shaft
    Retainers
    Seals and Gaskets
    Universal and Constant Velocity Joints

    Front Wheel Drive
    Axel Shafts
    Bearings
    Final Drive housing
    Hubs
    Locking Rings
    Seals and Gaskets
    Universal and Constant Velocity Joints
  • I'm still not "getting" this argument...if in fact this warranty serves that smaller than average percentage of people who keep a car beyond 5.4 years, and then the even further small percentage of that less-than-average number who will have a major driveline failure at some point beyond 5.4 years, and that this warranty does NOT serve second owners.....well then, the big question is:

    How is this supposed to help Chrysler sell more cars and stay in business?

    An engine blowing up at 143K is the ideal situation for an automaker....the car is pretty damn tired anyway, the owner can't complain after all those miles of use, and it's a great excuse for the owner to buy another new car.

    My two cents? This warranty is ill-conceived if you sit down and think it through to the longterm.
  • oldfarmer50oldfarmer50 Posts: 6,003
    "...if they equip all their vehicles with Slant Sixes or 318 V-8s mated to Tourqueflite trannies..."

    Boy, that's a blast from the past. My first car was a 1969 Plymouth automatic with the 318. I can't begin to tell you the abuse I put that car through. Burn outs, drop patching, skidding, you name it. I managed to blow out third gear at well over 100K, got it fixed for $189 and continued to beat that poor car for another 50K miles.

    When I finally sold it for $100 years later it had a busted motor mount so if you gunned it, the engine would lift up, bang on the hood and pull the power steering hose loose. Made for some very interesting rides.

    2009 PT Cruiser, 2008 Eclipse, 1995 Mark VIII, 1988 GMC Van

  • joel0622joel0622 Posts: 3,302
    How is this supposed to help Chrysler sell more cars and stay in business?

    Perception. They can now say they have the best warranty of any one. Up until this happend that was Hyundai's calling card.
  • Seems to me that to be swayed out of one make of car into another, consumers want something they can take to the bank right here, right now....that's either discounts, better quality, better resale....something more than the tempting but rather airy concept of "perception", don't you think?

    I mean you can take long warranties two ways: That the product is very good for them to stand behind it so long, or that it's really bad and we'll do anything to get you to buy one.

    Long warranties didn't help Mitsubishi very much for instance.
This discussion has been closed.