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2008 Hyundai Elantra

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  • jack_djack_d Posts: 6
    Two weeks ago, I purchased an SE with manual transmission, and from the first day driving it, the car has trouble downshifting from 3rd to 2nd gear. 60% of the time, it will not go into second at all, even trying until the car coasts to a stop (not very safe); 20%, it is a kludge to get it in; and 20% of the time it is fine. This makes the car pretty unsafe to drive, particularly on city streets and making turns.

    After two days with the car, I took it to the dealer to have the problem serviced. They now tell me (ten days later) that the replacement part it needs (some sort of fitting, I can't remember the name), is on backorder from Korea, and will not arrive until August 10 (one month from now). In other words, the new car will be undriveable for the first 45 days of ownership, which strikes me as pretty incredible.

    My understanding of the lemon law in our state (NC) is that if the car cannot be repaired for 15 business days, it can be refunded. But before I wash my hands of this car, which I otherwise like, I would like to hear if there other experiences with repairs that mitigate this, or if there is another way I should proceed.

    Do repairs commonly wait for weeks for parts?

    Does anyone have a contact for a Hyundai Regional Service Manager, especially for the southeast?

    I thought I would try a Hyundai given all of the good reviews, but this is preposterous. Even my old Saab didn't have these kinds of problems.

    JD

    http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/- emotorcons/emo_sick.gif
  • chico7chico7 Posts: 3
    My wife is stuck in Chico (probably for two days) with the same problem. The car has just over 1000 miles on it and sputtered, stopped, started, sputtered until she pulled off the road and had it towed to the dealer. They don't have any fuel pumps in stock in Chico so she had to check into a hotel until one arrives from Sacramento. We live in Washington so this is a serious hardship.
    Hyundai should recall every 2008 Elantra and fix the problem before anyone else gets stranded.
  • marlenelinmarlenelin Posts: 87
    Do you know where I could purchase seat covers for my new Elantra 2008 SE? I tried three different sets from Pep Boys and none of them worked. Also, emailed some internet sites, but was told they don't carry them for the Elantra. I have an 18 year old swimmer/artist/slob who will be taking the car to college eventually, and want to keep the light gray seats clean. Thanks Marlene
  • tenpin288tenpin288 Posts: 804
  • I bought my new 2008 Hyundai Elantra 48 hours ago. After having my car for 24 hours, my car also "misfired" and died in the middle of an intersection. I was making a left turn out of a parking lot into the street going about 5 miles an hour when my car lost all power, the warning lights came on, and the car died right there. I put it in park and started it again (thank goodness there weren't any cars coming down the road otherwise I could have been hit!). I got home, called Hyundai road side service and was irritated to hear that I'd have to wait until the morning to have it towed to the dealership. If the car was stuck in the middle of the road, I would have had to use a different towing service and charge my credit card for the tow! Instead, my husband drove the car to the nearest dealer (I drove my trusty Camry to the dealer). The dealer assured me they'd look at my brand-new Elantra first thing in the morning (by the time we waited on the Roadside assistance then drove to the service department, it was 9PM and the dealer was closing). They said to expect a call at 8AM (Day 2 of owning my new Elantra).

    Day 2 of owning my Elantra: I waited for the call from the dealer and didn't hear anything by 9:30 AM. I called the dealer and spoke with the Service Manager. He was quite a donkey if you get my drift. He told me that I'd "have to wait until the other cars ahead of me are looked at first. Your car won't be looked at until the at least the afternoon". He didn't care that I had bought my car hardly even 2 days ago. It didn't seem to phase him. I then called the dealer that I bought the car from (40 minutes away). The sales manager of the car dealership I bought the car from said I was "overdramatizing" the situation. The sales manager didn't believe anything I was saying...he treated me like he didn't believe ANYTHING I was telling him (about the car dying in the middle of the intersection, that there was a "wait list" for service at the other dealership, that my car wouldn't be looked at until the afternoon...basically the sales manager told me point blank that he would call the other dealership and verify that I was telling the truth!) The dealer I bought the car from then VERIFIED that I was telling him the truth that the repair dealership placed me at the bottom of the list. The sales manager then called me back about 10 minutes later and apologized (he sounded like someone was FORCING him to apologize to me. He was really eating crow!).

    By the end of day 2, I find out that my car had "misfired" and they waited to hear from the Hyundai tech line. Hyundai tech people said to run "numerous tests" on the car. They are keeping the car until at least the end of DAY 3 of owning my new car. They said if they can't replicate the problem and if the tests don't show anything else wrong, that they'll release the car back to me. That's nice! I really hope my car konks out in the middle of an intersection...hopefully with traffic coming at me! (I'm being sarcastic).

    Now it is the end of day 2 and I won't have an answer to my car's problem until the end of tomorrow. What a great way to start out my new car ownership. I have had a cruddy 1999 Chevy Lumina (the starter died at 12 months and was replaced, 18 months and was replaced, and at 24 months. I traded in the Lumina at this point since Chevy wouldn't do anything about the problem and I kept getting stranded when the starter died). Then my next new car was a Jeep Cherokee (2001) that was in the shop for MAJOR repairs 5 different times between month 24 - 36 of ownership. I've had my 2004 Toyota Camry for 4 years and 87K miles so far without ANY problems. Now my Elantra is spending DAY 2 and 3 in the shop for a dangerous issue (car dying in the middle of the intersection). What a mistake. I almost bought a Corolla and am now really regretting my decision, especially since both dealerships (the one I bought the Elantra from and the one that is "repairing" it) are full of jerk-wads. I feel like I'm living through the same problems I had with the Lumina and the Cherokee. I should have stuck with Toyota. :mad: :( :cry:
  • backybacky Twin CitiesPosts: 18,682
    Did you ask about a free loaner, since they can't tell you how long your car will be out of service?
  • chico7chico7 Posts: 3
    I wold like to know what the dealer eventually does to fix your car. My guess is that it is a problem with the fuel pump. From reading posts from owners off new 2008 Elantras, it appears that the fuel pumps often fail after 100 miles or less.
    Can't Hyundai identify all of their cars shipped with these defective parts (fuel pumps) and notify the owners of these cars that they need to have the part replaced?
  • ycr1ycr1 Posts: 9
    Those of you that are having problems with your Elantra, do you have an SE or GLS or is the problem occurring on both models? My daugher is seriously considering purchasing an Elantra GLS and I'm concerned about what I'm reading here regarding problems. Thanks.
  • mareanmarean Posts: 2
    YCR1,
    My wife and I own two 2008 Elantra GLSs. One now has 37,000 miles and the other has nearly 10,000 miles. We have had no issues yet with either. One minor thing did occur with the airbag light; however, that was just taken care of in about 5 minutes at the dealership...

    I think that they're great cars and have everything that we need!
  • I own a GLS, and my car has spent day 2, 3, 4 of my ownership at the dealer getting repaired. Due to the weekend, the earliest I would get my car back is day 6 or 7 of ownership...if they even figure out what is wrong with the car. The dealer that I brought it to for repairs said there was a "misfire code" that appeared when they hooked up the car to the computer. However, after running numerous tests and driving it for several miles (Hyundai tech line told the dealer to do these tests), they could not replicate the problem. They still don't know what needs to be fixed on the car to resolve the "misfire" issue.

    Today (Saturday, day 4 of ownership), the dealer I purchased it from had a car porter drive to the Hyundai dealership where my new Elantra is getting repaired. They drove the car 45 minutes back to the their shop (the dealer where I purchased the car) to do their own investigating. After speaking with the Hyundai customer complaint center, I was promised that if the original dealer I bought the car from can not find the source of the problem and repair it, then the next step would be to replace the car with a different new Elantra. We'll see what happens. I am afraid they will simply turn this malfunctioning Elantra back over to me and the "misfire" will happen again in a more dangerous situation.

    As a response to the individual who asked if they offered a loaner car from the dealer who was originally "repairing" my vehicle...yes, they did offer a loaner car. HOWEVER...I would have had to leave work early in order to get to the dealer in time. I had already left work early to buy the car on Tuesday night. I could not leave work early again on Friday to get a loaner car. The dealer goes through a local car rental place that I've never heard of before. I would have to get to the dealer before 5PM in order to have the rental place pick me up from there, then fill out paperwork for the free rental. It would have been a total inconvenience to me on top of this fiasco I'm already dealing with. I turned down their offer for the "free loaner" as it made no sense to risk my job to take advantage of their poor offer of a loaner car. Normally, dealers have loaner cars on their lots. You simply sign a short agreement that you'll bring back the car with a full gas tank, and that you won't do X,Y,Z with their loaner car. You are on your way in minutes. That wasn't the case at this place! Luckily I still have my 2004 Toyota Camry (my trusty car that has never caused me any issues). Thank goodness I didn't trade it in when I bought the Elantra, otherwise I would have been in trouble without a reliable car to use. I'm not going to ask for a loaner from the repair dealer or the dealer I bought it from, seeing as I am completely upset, irritated and outraged at this whole disaster. I only had my new car for 24 hours and now it's been in the shop the rest of the week. I don't want to talk with these dealers any more than I have to!

    Yes...I do realize that sometimes things go wrong with cars. However, a brand-new car that is only 24 hours old should never completely die in the middle of an intersection after making a left-hand turn. And to have a brand new car spend the entire first week of ownership in the shop is unacceptable. If this car was 2 or 3 years old (or older)...I could understand. But 24 hours old??!?!?!? Come on! :mad:
  • wobbly_earswobbly_ears Posts: 160
    Sorry to hear about your troubles with your car. Whether it is new or old, such sudden shutdowns are extremely dangerous & I certainly see why you would be very upset. I would be extremely upset if it happened to me.

    Reading around this forum, I see that many 2008 Elantra owners seem to be facing a fuel pump failure in their new cars.

    I urge you & all other owners who have faced such issues in their new cars to file a complaint with NHTSA (National Highway Traffic Safety Administration- a Government entity, like FDA or FAA). The process can be done online & is very user friendly. Once you log a complaint, depending on the severity & the number of complaints, NHTSA has legal authority to force a carmaker to issue a TSB.

    The place to file online complaint is
    http://www-odi.nhtsa.dot.gov/ivoq/index.cfm

    By doing so, not only would you be be helping your case, you would be helping other owners & future owners not face the same problems. Also, it helps the Car manufacturer as well since they get data as well to avoid future issues. Please do your responsible part.

    Btw, the car I currently drive is a 2007 Hyundai Azera & absolutely love it. This is my 3rd Hyundai/Kia product & I have to say that I have never faced any major issues with any of them. I do believe that they are very well designed & have equal or better quality than Toyota or Honda in recent years.

    But please, if you have faced some catastrophic issues such as being discussed in the last few days, file a complaint with NHTSA & do your duty.
  • mpg3mpg3 Posts: 1
    Hello,

    I am really sorry to hear of your experience. I had a similar experience with my Ford Explorer Ltd. I had to pay $50 each time they tried to figure out what was wrong. They do have a rental place on site so yes, that does make a big difference. I have driven my Explorer since 2002 and put about 140,000 miles on it so far. It's still going strong with its V8 BUT at $85 fill ups, I needed an alternative. :D

    I can say that I have known people who have driven Hyundai's for years and have heard nothing but good, seriously. I recently purchased an Elantra and we are really pleased with our purchase. :)

    I have not done the comparison, but I will say this, during all my research of safety of cars, no car could compare with the Hyundai for safety, warranty, price, etc.

    Around here, the Toyota Yaris and Corolla's are all the rage, but looking at them safety wise, I would not spend my money on either.

    As a side note, I researched the heck out of cars looking for one that had higher MPG 26 and low cost, but had high safety. In my travels, I encountered many crazy salespeople, seriously, but I did encounter many professionals. They are out there, but there is always going to be that 10% and in car salesman, I found it to be about a 20% rule. :(

    From what I understand, and I could be sooo very wrong, when the car is going through it's "breaking in" time frame, many things can happen.

    I can see how it may not be replicated. Also, I had problems with the Explorer and it was simply as I was not "giving it full gas" as in pressing down fully so it cut off. I don't recall how they fixed it though, sorry. I want to say that it also had something to do with the battery or EGR but I don't remember as it has been quite awhile since I've had to have repairs.

    I say all that to say this, these things happen sometimes in life and it is up to us how we react, we can be bitter or better. I really do hope it all works out for you.

    Take care and I hope they solve this for you. :D :)
  • kravonkravon Posts: 30
    Too much negative here. I just traded a 2001 Elantra for a 2008 that I gleefully put 115k miles on. Other than routine maintenance, the only thing that went bad was a control module?, if thats what its called. Hyundai is selling more cars now than they ever have in their history, so chances are there will be more reports of issues, but I wouldnt hesitate for a minute in considering purchasing the vehicle.
  • gomst1gomst1 Posts: 58
    I wonder how many miles is your Elantra? I am asking this because the PDI (predelivery inspection) may have not been done properly on your vehicle. On some vehicles, it may need to be driven a certain number of miles in order for the KAM (keep alive memory) to learn the idle profile of the vehicle such as when you turn on the loads on the vehicle i.e. a/c, lights & turning the steering wheel. If idle profile is not learned yet, vehicle could stall anytime when certain loads is applied to the engine. I work for a Japanese car dealer so I do not know the requirements for the Elantra but I am just giving you a heads-up so that you don't get upset if they just return your vehicle after extensive driving and the car has learned the idle profile. Good luck.
  • Please, please do go to this website that was posted earlier.
    http://www-odi.nhtsa.dot.gov/ivoq/index.cfm

    I did and we already had an email from an investigator.

    My husband's 20008 Elantra stopped on the highway in NJ and he was in the left hand lane. All the cars went around him for a few minutes and then someone not paying attention saw him disabled at the last minute and when they swerved to avoid him they were rear-ended by an SUV and thrown into the cab of an 18 wheeler. My husband could have been killed. This was on July 2, 2008. He and I both bought 2008 Elantra GLS PZEV engines the same day in the first week of June. This being that I lost my Toyota Tacoma due to rust problems and when Toyota bought it back from me I needed a new vehicle and I liked the Elantra and when my husband saw the good deal I got he bought one too. He only drives 1 roundtrip a week to Newark NJ from where we live in NY state. He owns his own 18 Wheeler and keeps it in NJ. So he was on his 2nd trip to NJ with less than 350 miles on the Elantra when this happened.

    I now have 459 miles on mine and I am afraid every day what is going to happen.

    My husband's Elantra was towed to Jersey City, NJ. When they found out it was the fuel pump Hyundai paid Roadside Assisstance to tow our car back 80 miles to our dealership. There was a complaint filed and they followed up telling us there are defective fuel pumps in the cars and our dealer told us they had no way of getting a fuel pump before July 17 if they were lucky. Then when I told the service manager what Hyundai told us on Sat, all of a sudden this Monday morning my husband's car was ready. But it contradicted the fact that there was no fuel pump available. I think they took one out of the cars they are selling because if you look in your warranty book it states the first 90 days of use, if your car sits in the dealer for 21 days for a problem then the dealer has to give you a new car. I pointed that out to the service manager on Sat too and Monday the car was fixed all of a sudden.

    Anyone who is having a fuel pump prolbem please go and fill out the form to the link supplied. My husband could have been killed and thank god he wasn't.

    And Hyundai has admitted that over in Korea they are re-designing the fuel pump for the Elantras and all the ones sitting at the dealerships get the new fuel pumps first before letters start going out that you need to bring your vehicle in for service.

    This is an accident waiting to happen. And our service manager told us the pumps are going anywheres from 5 miles to 1,500 miles. And to boot Hyundai knows the fuel pumps are no good and they said point blank that they have to wait for a shipment to come over from Korea with the correct fuel pumps.
  • please read my post I just posted with what happened to us
  • Read your owner's warranty and see my post about what happened to us with the fuel pump. The warranty states that if your car is out of service for 21 days the first 90 days you own it the dealer HAS TO GIVE you a new car. After 90 days of owning it, it has to be out of service 30 days before they HAVE to give you a new car. And it has nothing to do with the lemon law. The lemon law does not count in this issue. If what you are saying is true, make sure you tell the service dept. manager where your car is you know they have to give you a new car if it is not fixed before 21 days. I have a contact number but was already told by the forum managers telephone numbers are not allowed to be put here. Call your dealer and tell them you want the main number for Hyundai and tell them you need to check out something. I cannot give you the number because of the policy on the board. But all you have to do is get that number and call and hit the button for recalls and tell them what is wrong and they will switch you to the correct dept as they will tell you there is no recall and all you have to do is say what you posted here and you will see how fast you get thru to someone. Make sure you have your VIN# ready to give them. And then also make sure the service manager knows you know if your car is not fixed in 21 days they have to give you a new one. And read my post I put up and see what happened to us.
  • wobbly_earswobbly_ears Posts: 160
    Wow! Just thank your stars that nothing happened to your husband!

    I again urge ALL of you who have had fuel pumps fail in their new Elantras to report to NHTSA. You owe it to your friends here & everywhere who have bought an Elantra so that something like this doesn't happen to them. PLEASE!

    Whether Hyundai knows about it or whether they are designing a solution or just stonewalling is unimportant at this time. If there's good statistical data, NHTSA can force a manufacturer to take remedial measures IMMEDIATELY. If this is a somewhat common occurence, then Hyundai should stop selling new Elantras until the solution has been found/rectified & also to immediately inform the owners so that nothing dangerous happens. Trust me, 99% owners would appreciate it greatly if the manufacturer is proactive w.r.t. custoemr safety. (I know I would)

    Friends, a fuel pump failing is a very serious & dangerous matter. It isn't some dash trim or Audio system not working. It is a basic safety issue. Go ahead & be proactive & complain to NHTSA.

    And before anyone accuses me of having an anti-Hyudai bias; read all my posts. I have a 2007 Azera & I absolutely love it!! This is my 3rd Hyundai/Kia product. I want this issue with Elantra resolved as we may be buying an Elantra for my wife later this year.
  • Thanks for reading and giving the great encouragement to others to report this. I filed my report online over the weekend and did get an email today.

    I filed as an electrical problem and other both. And then explained what the other was. My husband talked on the phone to the investigator too. He told my husband all complaints should come to him and yes my husband was very lucky.

    I just hope Hyundai does take care of the problem. And the dealers are giving loaner cars too, but they don't supply one of their cars from what we were told.

    They are using Enterprise. So you won't be without a car while waiting for the fuel pump to get fixed, you will just wait for your car to be fixed.

    I love my Elantra GLS. I am not knocking them. This is my first Hyundai, and the last car I owned was a Chevy Corsica LT which they no longer even make. And then the Toyota Tacoma. This Elantra by far surpasses both vehicles. I don't want a different kind of car.

    Fix the darn pump as I love the mileage I get on it and the comfort and roominess in it. I went from a Toyota Tacoma to this car after my Toyota Tacoma was bought back from me due to safety reasons. And when I found this forum on Toyotas, it was a yr after the reports were being filed. I wish I had found this car forum a lot sooner.
  • wobbly_earswobbly_ears Posts: 160
    I'm really glad that you are following it up with NHTSA & Hyundai. Hopefully this matter would be resolved sooner & effectively and no one has to undergo what you & others on this forum have undergone with their fuel pumps failing.

    I have been on these forums a long long time & this is the FIRST time I have heard anything seriously wrong with Hyundais (notwithstanding silly/minor issues like dash trim or low mileage). Compared to other manufacturer's like Toyota (engine sludge) and Honda (VCM issues), most of the issues with Hyundais since 2000-2001 have been quite minor (comparitively).

    I'm an engineer by training & I'm very impressed by Hyundai's attention to details & pure common sense in designing their cars & components. Hence I'm kinda surprised that a critical component like a fuel pump has either bad quality control or bad design.

    A reason why I'm encouraging people to be proactive is that sometimes heightened consumer complaint would force a manufacturer to allocate more resources/money to expedite a solution to a problem to avoid bad press.

    All I can say at this time is that it is quite unfortunate that you & others have to deal with this dangerous nonsense. However, as a somewhat longtime Hyundai customer, I can say that their cars are as good as anyone elses's (yes, even including Honda & Toyota).

    Good luck & keep us posted on how this matter proceeds...
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