Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!





2008 Hyundai Elantra

18911131426

Comments

  • backybacky Twin CitiesPosts: 18,621
    There was an SRS recall on the first 900 or so 2001 Elantras in the U.S., but it was caught early enough so most were fixed before they were sold. There was also the "Poor" frontal offset crash test score on the 2001-3 Elantras, which I consider to be a very serious issue for a modern car. And there have been some OCS recalls on multiple Hyundais, which could lead to serious injury if not corrected, but those involved simple reprogramming. There was also a recall on some 2004 Elantras for the gas line connection to the gas tank. It could have been dangerous had an affected car been in a rear-end collision.

    P.S. I bought one of those first 2001 Elantras in the U.S. and own a 2004 Elantra now. Both very good cars. But not perfect. Nor is any car.
  • wobbly_earswobbly_ears Posts: 160
    backy, I think you are very right. I was being a little too effusive about Hyundai. Yes, they have had a number of serious issues and by no means they're perfect. They & other automakers all have issues.

    Methinks I should research a bit before replying... :)
  • I was told by the salesman that Hyundai Elantras have been in the US for only 8 yrs and it probably took a few years to iron out the bugs. This 2008 Elantra is the first to have the PZEV engine....low emission. And that is probably why the fuel pumps are not working right. This is what I honestly believe. It would make sense. Make a new engine and design the fuel pump wrong. I like the fact there is a 7 yr warranty on the whole emissions system. All you have to do is replace hangers on your muffler. I guess they figured there might be some problems to iron out. I just know that if they did swap a fuel pump out of a car for sale to fix my husband's car so they wouldn't have to give him a new car, well...that means it can happen again.

    I also saw a post saying there are not very many 2008 Elantras left at the dealers. There are lots up here in NY at the Hyundai dealers. And we were told the only 2009 to get released so far is the Sonata as it sold out so fast.

    I liked the bigger Sonata, but I have a 32 " inseam and I had no leg room in it, but yet the smaller Elantra was a perfect roomy fit.

    I like mine so far. I just dread knowing my fuel pump will probably go too. And hiping my husband got the correct right one installed, not one out of a car up for sale. .
  • I filed my complaint with NHTSA yesterday. I also contacted the BBB and started the arbitration process (I'm seriously considering demanding that they pay off my car loan and return the car). It has been over a week since I bought my car (purchased July 8) and it has been in the shop from July 9, 8:56PM and is not fixed yet. I have called the Hyundai customer affairs/complaint department 4 times now, and have not gotten much resolution. They finally escalated my issue to the regional level. The dealer has not returned calls to the customer affairs department, so it has been escalated now to the region powers-that-be.

    (To recap, my original entry in this forum is #189. My car lost power and died in the middle of an intersection during a simple left-hand turn on my first day of ownership. It had about 100-125 miles on it at the time of failure. The dealer said the computer returned a "misfire code on cylinder 1" but could not pinpoint the source of the problem, or what part to fix.) I have tried to be very patient with this whole problem, but this is just unacceptable. I drove my car one day since I bought it on July 8, and it's been in the shop since. I asked the dealer if it could possibly be the fuel pump, after reading all the issues with fuel pumps on this forum. They said that "the fuel pump is not the problem".

    Fast forward a few days, and they now notice my 4 calls to the customer complaint line, the BBB complaint and the NHTSA complaint. (I may proceed via BBB through the arbitration/mediation process to get my car returned/ money refunded.) Last night the dealer called and acted shocked that the regional people said to replace the fuel pump on the car. They have to order it still, and don't have an ETA on the repair time (probably depends on when the part comes in). They offered a loaner car (the car has been in the shop for over 1 week now...not quite sure why they offered a loaner to me so late!). They already said that there wasn't anything wrong with the fuel pump, so why replace it now???

    My husband inquired as to what "tests" were run on the car...he said that we needed proof of the diagnostic tests run on the car (FYI, we need this for the BBB complaint that we filed. BBB requires/requests paper copies of all records of repairs/tests the shop conducts). The dealer said that they "visually inspected and test drove the vehicle". Nothing in the "diagnostic" category was run (I thought they do more than just look at the car and drive it???). I'm not sure if this is normal to do such low-level "tests" on a car malfunctioning on the first day of ownership. I'm trying not to be negative about Hyundai, but I find it very difficult. The first Hyundai repair shop said "You're going to have to wait for your car to be looked at...you are on the bottom of the wait list". It didn't matter that my car was only 26 hours old.

    Then I called the sales manager at the dealer where I made the purchase, and he basically called me a liar (he said to me "I suspect that you are OVER-DRAMATIZING the issues with your car. I find it impossible to believe that ANY Hyundai dealer would have a wait list for a car to be looked at in this situation." I told the sales manager to feel free to verify that what I'm saying is true. I gave him the name and number of the dealer making the "repairs". The sales manager at the selling dealership said "I WILL verify your story with the repairing dealership. I doubt what you are saying is true. I will verify with the repairing dealer." He then called me back about 10 minutes later and apologized profusely for "further fueling my anger" at the situation and not believing me. He said the repairing Hyundai dealer service manager was "the rudest person he's dealt with in this business". The two Hyundai dealers (the one I bought the car from and the one "repairing" the car) slung mud to each other over the course of the next few days we me caught in the middle....

    Please put yourselves in my shoes and see if you would be upset if the selling dealership treated you with disrespect and essentially calling you a liar. Would you be happy with Hyundai? Would you be negative? I feel better now that I have filed several complaints with entities that can do something about this situation. I am moving towards a resolution, despite not having much cooperation from Hyundai.

    Surprisingly I am now laughing about the situation because it's gotten ridiculous at this point. I don't really care to have the car back. I was originally excited to buy my Elantra since I fell in love with the Sonata (I rented one for 10 days on vacation last year. It was so similar to the Camry, and much cheaper.) I had high hopes for Hyundai and the Elantra, so I'm understandably disappointed by this whole situation.

    Thank you to all who have been supportive and understanding of my predicament. I've appreciated the tips you have offered me. This has been a very trying situation, but I have tried to be proactive and alert others to possible dangers with this vehicle. I hope I have done my part to make Hyundai and consumers aware of this serious problem. That's the silver lining in this situation...
  • fargondfargond Posts: 23
    I am not as knowledgeable as I should be when it comes to auto mechanics, but have many friends that are. However a fuel pump is one of the most basic things in a car, and a single fuel pump often is used in a wide variety of vehicles, though tends to stay within a particular manufacturer (e.g. GM, Ford, Toyota). However a pump used on a lowly Cavalier might be the same as a more performance oriented Pontiac with a completely different engine. It's more tied to the size of the tank, position it needs to mount in the tank, the length of run to the engine, volume required, etc...

    I suspect the PZEV has nothing to do with the pump problems, but that's just a guess. My guess is they used an underengineered (i.e. 'cheap') pump that has a design defect and burns out easily. IIRC, I've seen posts of this problem from east coast states that are NOT affected (or can get) PZEV engines. I suspect it's just a problem across the entire line and whatever other cars might use the same part (perhaps Accent or Sonata depending?)

    It is unfortunate this occurred as I know how much of a pain they are to replace, and the potential for personal or property injury due to the failure. I also know I've seen tons of reports of failure (though not this soon) on GM vehicles from the mid to late 90's. I'ver personally experienced it too on a GM. Usually around 50 - 70K miles and the next one fails in another 50K. So it's not something isolated to Hyundai, but the immediate failure is cause for concern.
  • ez888ez888 Posts: 39
    i am with you. i'd be pissed at the dealer! its hard to say a whole car manufacturer is bad because of your situation; however, i can see how you feel that way. have you tried contacting the corporate office in the US?

    i had a similar situation with dodge/chrysler with my mom's caravan- i will never give any money to them. especially because i contacted their corporate relations office and sent pics of the issue and never heard back.

    i hope that bad dealer improves or maybe you just should never go back there. not sure if i missed it, but did the dealer you purchased it from want to help you at all? maybe contact the bad dealer again and work with them. obviously, if your salesperson said the service manager was the rudest person he ever spoke with, i would hope he would follow up because a couple bad people can really tarnish a whole company- as you're experiencing.

    good luck. please keep us updated.
    eric
  • backybacky Twin CitiesPosts: 18,621
    Well, multiple inaccuracies there. Elantra is now in Gen 4, with Gen 1 arriving in the U.S. in late 1991 for the 1992 MY. Current Elantra has been on sale for nearly 2 years and has been available as PZEV for at least that time--might have been available as PZEV at the very end of Gen 3 also, but I don't recall. And as far as numbers of 2008 Elantras available, the scarcity is on the popular SE trims; GLSes seem to be in much better supply. Also, 2009 Azera and 2009 Genesis are at dealers now, in addition to 2009 Sonata.
  • moocow1moocow1 Posts: 230
    You're bringing up exactly why everyone needs to find a service manager who actually CARES. You found two absolutely terrible people which will completely ruin your experience. I've actually found a few good service guys in the area and I'm extremely glad to have them. It would be terrible to live with a service manager that won't help you, you life will be hell when anything goes wrong.

    Personally when I got my old 2003 elantra, I had a minor issue of some squeaking noises coming from the left front of the car. They only showed up at high speeds, so it was hard to diagnose. But the service guy actually came on a ride with me and they understood the issue afterward. It was fixed promptly and never came back. That's the kind of service I expect and probably what should have happened with you. And if it had, I bet you'd be far more happy.
  • I am not that knowledgeable either, but our service manager told us the computer control was telling the fuel pump to inject air only no gas. And he said that the PZEV engine emission does mix air with gas to get the low emission. Not being a mechanic I have no idea if this is true. I called my x-husband who used to be a mechanic years ago on trucks and he said he doesn't know anything about the low emission vehicles and changed jobs around the time all the computerized cars started to come out. So.....anyone here know if this is true? Is the fuel pump pumping air mixed with gas to get the low emission?
  • mjoshimjoshi Posts: 34
    Okay it seems my 08 SE Automatic Trans with 5400 miles on it also had same issue based on all discussion going on this forum. Yesterday my wife was driving from Boston to upstate after finishing my younger one's treatment at BCH. And half way thru she stopped at a rest area. After pulling out from rest area the car started decelerating and it was feeling as if car was trying to shift gear but having issues. It reached upto speed of 60-65 and after that no matter how much gas she applies it wont go any futher but started to deaccelerate. Luckily she was able to pull over on side and called HRA to get car towed to nearest dealership. Just hour ago got call back from dealership stating it was issue with fuel pump and they have replaced it and car is ready for pickup. Should I be looking for anything else when I go to pickup car ? I already filed complain with NHSTA as this is serious issue and anyone could have been harmed in an accident because of this.
  • dovid2dovid2 Posts: 90
    I seriously doubt the fuel pump mixes air with gas; the last I heard, the pump is mounted inside the gas tank for cooling purposes. The injectors mix air with gas, otherwise the gas wouldn't burn properly.

    As for the beta engine, it's been in use about 10 years. As I posted previously, we've had cars with that engine for around 180,000 miles with no problems. Obviously, Hyundai has gone to a cheaper supplier for the pumps and it's come back to bite them. They need to be air-freighting new pumps to dealers so they can be changed instantly when there is a problem and also change the cars on the lot.

    I don't know about other states, but in Georgia, we have a three-day grace period to return a car, no questions asked as long as the mileage is less than 150. If my car had died the first day, that's exactly what I would have done.
  • fargondfargond Posts: 23
    All cars mix air with gas -- that's how internal combustion works! -- but it's done in the engine, not at the tank where the fuel pump is mounted. Sounds like they were giving you a bunch of noise! :mad:

    All pumps today are mounted at the bottom of the fuel tank so their motors are cooled by the gas surrounding it. It seems like there should be a massive recall on this part and have them all replaced if it is this prevalant.
  • I looked this up and you are correct. I looked it up in Wikipedia. But I also saw where 2008 is when they first used the PZEV engine in the Elantra automatic only. It was used in the Sonata I believe earlier. But then I also saw when I looked up Sonata that this May there was a recall put out on the 2007 Sonatas about the seat with the air bag shutting off. Hey...this is 2008. I don't want to wait till May of next year before I get a letter to bring my vehicle in to have the fuel pump rixed. Now I know fore sure any long distance driving will have to be done with hubby's car if he does have the correct fuel pump because I am not breaking down 100 miles from home. Hyundai better get going and get our cars recalled now before the next accident report is not a pileup like with my husband, that it will be a death involved.
  • backybacky Twin CitiesPosts: 18,621
    PZEV was available for the 2007 model year on the Elantra, e.g. see:

    http://www.autofieldguide.com/articles/120605.html

    Also, I confirmed that SULEV (PZEV-style tailpipe emissions) was available on the 2006 Elantra. (You might have seen that when you looked at Wikipedia.) I am pretty sure that the Sonata got PZEV only for 2009,
  • PLEASE DON'T BUY THIS BRAND!!! My fiasco with them (the dealers and corporate) has completely escalated now. I have contacted the BBB and will pursue having the dealership/Hyundai corporate return my car and pay off my loan. This is an absolute joke!!! I had my brand-new car for about 26 hours (I had driven it 100 miles since I bought it), when it malfunctioned and died in the middle of an intersection. Extremely dangerous! I tried to have it towed, but Hyundai roadside assistance was a total failure. They could not get a tow truck until the next day. I was able to re-start the car and have my husband drive it to the nearest dealer to repair it. We are now at DAY 10 of the brand-new car being in the shop. They don't foresee having it fixed until DAY 12, which is Monday July 21 (I bought my car on Tuesday, July 8). In the course of these 12 days being in the shop, the car was hooked up to the computer ONLY ONE TIME that I know of. That process returned an "error code" which stated there was a misfire on cylinder 1. The dealer has then only driven my car to try replicating the problem, and checked wires, cables, whatever, to make sure "they weren't loose". Meanwhile, they have put 300 miles on my car!!!

    During the process of them simply visually inspecting my car and driving it around like it's a free cab service, I asked them if the problem could possibly be a faulty fuel pump. (Based on other feedback on this forum, I suspected that there may be a problem with the fuel pump.) The dealer said "No, we already checked the fuel pump and there is nothing wrong with it". Additional days passed by, and no answer on the source of the problem with the vehicle. During a big chunk of the time the car has been in the shop, I have had to call and request status updates. The dealer has not made a point to call me and update me. The dealer kept saying that they couldn't find anything wrong with the car.

    I started filing complaints with the BBB, NHTSA and Hyundai corporate (plus posting here on this forum). All of a sudden (Wednesday, July 16), the dealer calls and says that their regional person contacted them and told them to replace the fuel pump on my vehicle. (I'm not sure what prompted the regional people to contact the dealer about my car). The dealer tells us they have to order the fuel pump, and expect that it will be at the shop on or before Friday, July 18. They said my car should be repaired by the end of the day on Friday.

    My husband called the dealer again on Friday (7/18/08) for an update, and the dealer then asked to keep the car one more night. They wanted to test drive it some more and then if everything appears ok, they will release the car to us on Saturday, July 19 (today). We waited until 11AM today and called the dealer for an update (they hadn't called us yet). The dealer then says that the car won't be ready until Monday sometime. They said they needed to run ANOTHER test on the car (he said they have to test the fuel pump). Now the earliest the car will be ready for pickup is Monday afternoon/early evening (7/21/08). The brand-new vehicle will have been in the shop 12 DAYS by the time we can get it back...and I only had the car in my possession for about the first 26 hours.

    The dealer said that when we pick it up, it will have about 3/4 a tank of gas in it, which is about the same amount I dropped it off with. They have piled 300 miles onto my brand-new car, they haven't given me the courtesy of a FULL gas tank. I've paid 12 days of car insurance, loan interest and lost out on 12 days of free XM radio service. I also had to use my other car for commuting, which doesn't get as high of fuel economy as the Elantra (I bought the Elantra to SAVE MONEY ON FUEL COSTS, etc, but I haven't seen the benefits of owning the vehicle since it's been in the shop for going on 12 days). I've completely lost out and am getting screwed over by Hyundai. They have no intention to make anything right, and they act like this isn't a big deal to have a 26-hour-old car break down and then be in the shop the next 12 days.

    I will follow through with arbitration and pursue getting the car returned and loan paid off. The service I have gotten from the dealer is pathetic at best. The dealer had not returned calls to Hyundai corporate. I have spoken with Hyundai corporate 4 times now and they haven't done much exept escalate the issue to their regional level. The regional people were supposed to call me within 3 days, but I haven't heard from them yet. (Monday will be the 3rd full business day, and I'll be flabergasted if they really call me.)

    Oh...and the sales manager I spoke with earlier this week who treated me like a liar (and then later apologized for treating me that way) is no longer with the company. I tried to call him today and found out from the receptionist that his last day was Tuesday (7/15/08). Interesting!!! I spoke with another equally pleasant manager (sarcastic) and he said "We (the dealership) has NO return policy on new vehicles. Once you drive it off the lot, it's yours."

    The dealer clearly doesn't stand behind their product at all when they act like a problem vehicle is "yours". This dealer also doesn't take responsibility for selling a poorly made vehicle to an innocent victim. The manager I spoke with (this new one is a real peach!) said that it's not the dealer's responsibility to return a car and pay back my loan. He said that I have to deal with Hyundai corporate, and have THEM purchase back my brand-new pile of worthless metal (AKA the new car I bought).

    Buyer beware...when you buy from this company, the problem (AKA car) is YOURS to deal with. YOU are the one who owns it, and the dealer will take NO RESPONSIBILITY to make you whole again. You will lose out on the use of your car (FYI - don't trade in your currently-dependable other car when you buy from this company...you will need your first car as a back-up when your new Elantra is sitting in the shop for 12 or more days), you will waste money on insurance, loan finance charges, fuel economy, worth of your vehicle while the dealer piles on hundreds of miles on your new car... The fun is neverending!!!

    Please don't think that I'm some anonymous person who is angry about my purchase. I am a hard-working mother with a Master's Degree and I work 10 hour days and commute 2 hours each day. Never in a million years would I have thought this would happen to me. I didn't ask to buy a worthless car and have it sit in the shop this long and this early in my car ownership. This Elantra nightmare has really been a disaster and it's really gotten ugly. This problem could happen to ANYONE who buys this type of car falsely thinking they are getting a reliable, dependable, cost-effective car. The Elantra clearly fails to live up to everything the dealers talk it up to be. Please don't fall for the dealer's sales pitch, and p
  • backybacky Twin CitiesPosts: 18,621
    It really sucks that your new car has been in the shop for 10 days because of a faulty fuel pump. No fun at all. I know because during the first six months I owned a new '95 Mystique, it was in the shop many days for multiple problems and recalls. So I empathize with you.

    But I also think you are being unreasonable in your anger towards Hyundai and the dealer. Yes, it appears your dealer could have given you better customer service. But you are blaming them for decisions that you made. For example, you decided to decline their offer of a free rental car while yours is in the shop. Yet you now blame them because you had to use your other car for commuting, that you had to use your other car as a back up. It was not their fault that you decided to reject their offer of a free rental car. So why blame them for that?

    Also, you complain that the dealer has driven your car in their attempts to determine the cause of the problem. 300 miles seems like a lot, but what it could mean is that they were trying very hard to determine the cause of the problem, and they simply couldn't replicate the problem you had, so they kept trying. And the only way to do that was to drive the car. Would you have been happier had the dealer not driven your car at all? That they guessed at the cause of the problem? Do you think the reason it's taken so long to return your car to you is just maybe that the dealer, and Hyundai, want to be very sure it's fixed properly, because of the nature of the problem and what it could mean for anyone riding in it? If this kind of problem happened to one of my cars, I'd want the dealer to take whatever time they needed to make sure it was fixed properly.

    Also, you expect a dealer to exchange your car (which can never again be sold as a new car) for a new car, just because your car had a faulty fuel pump. What if everyone who has a fixable problem with a car would demand a new car? Since you have a master's degree, you can probably figure out the financial implications to the dealer and/or manufacturer.

    If you purchased the Elantra because you expected it to be perfect, then you had an unreasonable expectation. The Elantra has a proven track record for above-average reliability, but it's not perfect, nor is any car model perfect. So if you have a problem with a car in the future, and the problem requires the car to be kept at the dealer more than a few hours, my advice is, take the dealer's offer of a free loaner. Drive the loaner--put the wear and tear on it vs. your other car. Be firm but polite in your dealings with the dealer and the manufacturer. They aren't always as great as we'd like them to be and they can make mistakes, but they're human beings and they appreciate being treated as you would like to be treated. When people are treated with respect, they tend to reciprocate. At least that is what I've found over the years.
  • The PZEV was available in California in 2007. I read that .I saw that before I read Wikapedia. I am in NY and the dealer said it came out in NY as a 2008. I don't know about the other states, but Ca and NY have some sort of special section in the warranty books about the length of time their warrant is for emissions.
  • I am not sorry I bought my Elantra. I am just worried over when and if my fuel pump goes like it did with my husband's car. I love it. I have driven it now for 5 weeks and I can't complain. There is more room in the front then there was in my 97 Toyota Tacoma that Toyota bought back off of me due to the frame falling apart. And my husband owning his own 18 wheeler is always replacing something. He have over 1 million miles on his 2000 Volvo 770. And still he keeps replacing and replacing. Its the facts of life. The first year he had it it was always at the dealer. And he was on down time from driving cross country. Now since it went out of warranty he just stops at any Cummings and gets it fixed while on the road. Life is a chance. And my husband gave back his 3 day loaner to use his Pathfinder Nissan gas hog to commute for almost 2 weeks. We had a spare car and he said no, he didn't need a loaner. I am just hoping I am one of the lucky ones who doesn't have this problem with the fuel pump. But like my husband says, hyundai must have an idea of the vin#s that are bad. That there might have been a whole batch one day made wrong. And they should really fix the problem so others stop breaking down.
  • gomst1gomst1 Posts: 58
    You are right. The fuel pump is just that, a fuel pump. The fuel pump pumps high pressure fuel into the intake manifold (some engines inject directly into the combustion chamber) through the fuel injectors. The engine is like an air pump. The piston sucks air and the injected fuel during the intake stroke and compresses that fuel/air mixture to produce an explosive air/fuel charge. At the power stroke of the engine the spark plug lights the charge. Explosion of the charge drives the piston down. The cycle is then repeated.

    Fuel pumps now a days are mostly located inside the gas tank submerged in gas for cooling purposes. About the fuel pump problems on the Elantra it maybe possible to buy some time on this fuel pumps by keeping a full tank of gas most of the time for cooling the pump. Of course this is just my opinion.
  • I'm thinking of getting an SE this week....If I wait they may be all gone due to the end of the model year....Has there been a TSB? It sounds like the dealers are all confused. Since the 2008 has been out awhile with no reported problems, I wonder if this is more of recent problem with newer '08s.....
Sign In or Register to comment.