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Prices Paid, Lease Questions, SUVs
Second steering wheel column/rack and pinion replaced within 2 years. I guess the "Out of a job yet? keep buying foreign" bumperstickers can be changed to "still buying domestic? at least your mechanic will have a job for life"
Has GM done anything to recognize the piece of junk transmission that they put in the 08 Buick Enclave. It seems like the same story is told by every enclave owner. I have an 08 enclave with 61 k miles, never towed anything, blown transmission. I opened a case with GM customer care almost a month ago. The case was assigned to a supervisor named Lucenda. After talking to her a couple times, she promised to call me back in an hour with a resolution. That was a week ago. I have left 10-12 messages. I have talked to three others that promised to have her or someone call. Nobody will call back. I have a hard time believing that GM customer care has gone down hill this far. Does anyone have any advice on how i could or should proceed. It is enough that GM put a substandard transmission is a very expensive car, it is another to hide from their mistake.
2008 Enclave - broken wave plate in the transmission. 61 k miles. GM customer care keeps repeating that it is out of warranty. I know that it is on years. i can calculate the age of the vehicle. It is not rocket science. My request is that GM honor their mileage warranty because they know they produced a sub-par transmission. The age of a vehicle does not wear it out, miles and use wear out transmissions. I have owned a dozen GM vehicles, never once have i blown a transmission. i bought this enclave brand new as i do most my cars, and expect more from GM. What have others had to pay to fix their transmissions?
2008 Buick Enclave, 95000 miles. I brought it to my local mechanic in May because of shifting problems. He brought it to a very experienced transmission repair company. They spent 4 weeks trying to fix the problem because they did not want to give it back to me until it was running perfectly. In the meantime, I contacted GM Corporate and they told me that my car MUST be at a GM dealership in order for them to assess the situation. When I told the transmission company this they said that the GM dealership will tell you to put a GM transmission in it, collect 5000.00 and say SEEYA! And guess what, the car is at a GM dealer now and that is exactly what they want to do.... almost 10 weeks later.
So, the transmission company is not charging for the work they did... Quirk Chevy in Braintree, MA will not release my car until I pay $1200.00 for work they have done and the car is not fixed and they want to put a GM Transmission in the car for 3500.00!
What happens when the car still doesn't work after the transmission is put in? I'm stuck with a 400.00 monthly payment for a car I can't drive and $4700.00 poorer!!!
The new transmission should be under full warranty if it's coming from GM. Be sure you get all that in writing. If the independent transmission shop can't fix it, and you don't want to pay the dealer, you're in a bit of a bind here. Has anyone given you any info as to what the problem is? Broken wave plate probably? It's a common problem on Enclaves of that year.
A reporter would like to speak to an owner of a GM car who has had a recent experience with a dealer service department during recalls. If you own a GM car, even one that was not included in the recent recalls, and you've been able to make a service appoint with no problem, or if the recalls have complicated your ability to make a service appointment, please send your daytime contact info to email@example.com no later than Wednesday, Aug 6, 2014 at 4 p.m. PT/7 p.m. ET.
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