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Hyundai Veracruz Lights and Headlights

13

Comments

  • Obviously Hyundai doesn't see the light. They failed to respond to my complaint therefore I followed the advice and actions of other members of this board and filed a complaint with the NHTSA. The complaint is based on
    1. A DISTINCT HORIZONTAL LINE IN THE FIELD OF VISION.

    2. THE LOW BEAMS DO NOT APPEAR TO GIVE ENOUGH UPPER LIGHT TO LIGHT UP ROAD SIGNS OR THE ROAD AHEAD YET ONCOMING DRIVERS CONSTANTLY FLASHED THEIR BEAMS TO LOWER OUR HIGH BEAMS WHICH WERE NOT ON.

    3. TURNING ON THE HIGH BEAMS DO NOTHING FOR THE ROAD AND SIMPLY LIT UP THE TREES.

    4. DISTRICT HYUNDAI REPRESENTATIVE SAID HYUNDAI IS AWARE IF THE ISSUES WITH THE HEADLIGHTS AND IT IS A COMMON PROBLEM ON ALL VERACRUZES. IN FACT HE SAID HE DRIVES A VERACRUZ AND HAS SEEN THE HORIZONTAL LINE THAT WE MENTIONED. ASKED WHAT HYUNDAI WAS DOING TO CORRECT THE PROBLEM HE REPLIED NOTHING. HE SAID HYUNDAI ASSUMES THAT THE PROBLEM IS NATURE TO THE HIGH OUTPUT LIGHTS USED AND THEY DO NOT INTEND TO DO ANYTHING ABOUT IT.

    5.A LETTER OF COMPLAINT TO THE VICE PRESIDENTS OF SERVICE AND SALES AT HYUNDAI WENT UNANSWERED.
  • ml0126ml0126 Posts: 19
    I am having the same issues and same results. Were you able to file the complaints by internet? Would you mind sharing the address?
    Thanks
  • The link to see complaints or file a complaint is http://www.nhtsa.gov/portal/site/nhtsa/ Just follow the quick links.
    You can search their database and see the complaints filed on all vehicles. After you file the complaint the narrative of your complaint is listed for public view not your information or the information about the dealer you bought the vehicle from. Hopefully Hyundai will see the light with these complaints, but they are being stubborn.
  • mattandimattandi Posts: 588
    Even the nhtsa database contains a record indicating a TSB for headlight adjustment campaign issued Nov. 1, 2007 for the '07 Veracruz. TSB number is 0701012. NHTSA item number 10023592.
  • This TSB number has shown up here before but we have not been able to locate it on hyundai's hmaservice site including the techs at the Hyundai dealer. If anyone can come up with the text of the TSB and a link I would love to see it. It's not much of a campaign if Hyundai is not notifying its dealerships to follow through when customers come in for service and the regional rep doesnt know anything about it!
  • Even the nhtsa database contains a record indicating a TSB for headlight adjustment campaign issued Nov. 1, 2007 for the '07 Veracruz. TSB number is 0701012. NHTSA item number 10023592.

    That NHTSA number you reference doesn't link to any Veracruz complaints. I checked their site and the only match to that number is a complaint about a sudden flat tire on a Jeep Cherokee from 2003. :confuse:

    I did find 4 complaints about the headlight issue, but no info about any safety investigation. And at least 2 of the complaints seem to be written by the same person.

    I also checked the Hyundai tech site (www.hyundaitechinfo.com) and the only mention about headlight aiming I could find was under the shop section. If you search there, you will find the correct shop procedure for aiming headlights.

    Out of curiosity, have you ever had a vehicle before with projector style headlights like the Veracruz? The light projected from them is a much more focused beam and does have a sharp cutoff that can be disconcerting, especially if you are coming from a vehicle with older style sealed beam or non-projector style headlights. It's like the difference between a spotlight versus a floodlight. And believe me, I have seen that difference! My current vehicle has projector style lights and it definitely took geting used to, especially with these old eyes! :sick:

    Another thing to remember is that the design of the headlights had to pass muster with the federal govt to start with, so unless there is some finding that the lights don't meet federal and state requirements, it is likely that you will never get any satisfaction on this. My .02.
  • Even the nhtsa database contains a record indicating a TSB for headlight adjustment campaign issued Nov. 1, 2007 for the '07 Veracruz. TSB number is 0701012. NHTSA item number 10023592.

    I did find this number on the NHTSA and it does reference the phantom TSB for Veracruz. Go to this site http://www-odi.nhtsa.dot.gov/tsbs/ and plug in the number 10023592. It is not an ODI number so do not plug it into the complaints page or that is what you will get a JEEP. It is an item number and must be plugged into the TSB page on their site.

    Projector style lights still must be aimed properly to do the job. If the low beams blind oncoming traffic but appear too low to the driver and the high beams do nothing but light up the tree peaks there is a problem. If the dealership and district representative says there is NO TSB (yet the district rep admits seeing a problem)and Hyundai does not plan on addressing the issue, there is a problem. If Hyundai does not address written complaints written to their vice presidents, what does this say about their customer service? If the same person did file more than one complaint with the NHTSA I'm sure they will see that at their end because each complaint has to provide name, address, dealership, email and telephone number to be investigated. All the public reader sees is the narrative. Perhaps the complaints look similar because the problem is the same problem.
  • I did a thorough search of Hyundai's Tech site and the only mention I could find about headlight aiming in either TSBs or revised shop instructions were related to a change in aiming instructions for an older Elantra and a 99 Tiburon. In fact, here are some excerpts from the Tib TSB:

    The Tiburon is equipped with projector beam low beam headlights. The most notable characteristic of projector beam headlights is the sharp cut-off at the top of the beam.

    The design of the projector beam headlight was developed in Europe, where strict beam cut-off requirements are intended to reduce glare for on-coming traffic. When the headlights are reflected off of a white surface, you might be able to detect a slight violet shift in the light at the cut-off line. This is a function of the projector lens and how it refracts different light colors at slightly different angles.


    Headlights have commonly been aimed through a series of flats on the headlight lens, in conjunction with the shape of the reflector. The projector beam headlight uses a poly-ellipsoid reflector, a cut-off screen, and a sharply focused projector lens, which requires a different aiming procedure

    The light from the bulb in the projector beam headlight bounces off of the polyellipsoid reflectors, passes through the secondary focal point, and is focused by the projector lens. The cut-off screen blocks the light above the cut-off line. The lens focuses the light onto the road, "projecting" it forward.
    HEADLIGHT ADJUSTMENT:

    The sharp cut-off at the top of the beam makes headlight misadjustment more noticeable during night time driving. The headlights incorporate built-in alignment indicators, making routine adjustments easier. Follow the steps below for proper adjustment:
    Park the vehicle on a level surface.
    Bounce the suspension to settle it, both front-to-back and side-to-side.
    Turn the adjusters until the vertical indicator is level and the horizontal indicator is centered.


    If you want to see the full TSB, look up TSB #97-90-013 for a 97 Tiburon. If nothing else, it might give your service dept a better idea as to how to aim your headlights.

    As far as the NHTSA reference to the "phantom" TSB, I really don't know where they came up with that listing. :confuse: Is it possible that they were discussing a possible TSB and never got beyond the discussion stage?
  • I planned on buying a 2008 Limited Veracruz today after testing 10 other vehicles. I noticed the headlight's sharp cutoff but didn't think too much about it until now after reading all of this. I was somewhat relieved to read you were able to rectify it to your satisfaction. Could you provide specifics of your dealership location and what they said, etc. so I can provide that to my dealership in the Dallas area before I buy. I hate to not purchase as I like everything else and every car has cons. Is this an issue i can live with if it can't be resolved? Very curious of your resolution.
  • My headlight issue was fixed by my local dealer ( Roseville CA ).
    It was out of alignment by 6 inches. Both low and high were adjusted, and now they work fine. Keep in mind these are projector headlights, so they shine differently which takes getting used to.
    I would not let this stop you from getting your 08 Limited VC.
    I also tested 10 other vehicles and VC won hands down, and I now have 11k miles on it without any problems.You will love this car.
  • Thank you for your quick response. The dealership here told me that they can't be adjusted independently, but yours obviously was. Do you have the name of the person who handled it? Did the adjustment correct the cut off line as well as the issue with others flashing their lights at you thinking you had brights on when you didn't? Others are also writing about switching out bulbs to reduce brightness, did you do this as well? Did the dealership confirm that there is Technical Service Bulletin no. 07-01-012 or did they just fix it without any knowledge of the problem? I appreciate your help on this.
  • I was also able to finally get this serious problem resolved. Please refer to message #24. Basically, they had to remove the plastic transmission housing that made the upper and lower beams move together. That way, they could be adjusted independently.

    I have not had anyone flash their brights at me. The only remaining complaint I have is that the low beams have a distinct horizontal cutoff that makes it difficult to read road signs at medium and close distances. I understand this is a common problem with projector beams.

    I would NOT get a dimmer bulb. In fact, I'm waiting for Sylvannia to come out with H11 SilverStar bulbs (they don't make them yet) so I can replace the low beams and make them BRIGHTER. H7 bulbs go in the high beams.

    Good luck! You'll love your car!
  • Forget the Sylvannia Silver Stars. Go with the H11 Osram Night Breaker from the UK.
    I have a pair in my 07, and they are excellent. Worth every penny.
  • Is there any current information on alignment of the high beams?
  • larrymcjlarrymcj Posts: 8
    Does anyone know how I can get the Daytime Running Light (DRL) module installed in my new (US) 2008 Veracruz? This is a huge safety issue and should be a law also here in the US, not just Canada. Thanks for any help regarding this.

    Larry
  • konacqkonacq Posts: 6
    OK, I finally figured it out. It is so simple, it is stunning the bimbos at Hyundai dealerships haven't clued in.

    There are two separate sets of headlight aiming controls on the Hyundai Veracruz. One set is over top the headlight assembly, and is accessible through small holes near the very front of the top of the engine compartment. They are labeled U-D and L-R. These adjustments control the entire headlight assembly unit, so they aim both the high beams and low beams all at once. One control adjusts the up/down aim, and the other one adjusts the left/right aim. The Hyundai mechanics only know how to adjust these controls.

    The trick is to use this set of controls first to aim the high beams properly, which is dead straight ahead. When you complete this step, the low beams will point downwards at a ridiculous angle.

    The second set of controls is located inside the engine compartment behind the headlight assembly unit. There are two larger white nylon collars, and two smaller white nylon collars. The collars look like hex key fittings, but they are not - they are just protective sleeves. Slip a short, stubby Phillips screwdriver through the upper large white nylon sleeve, and when it engages the bolt inside, you are now able to adjust ONLY the low beam up/down aim by turning the bolt. The left (driver's side) low beam headlight is easy to aim, but the right side is tricky because there are electronic devices too close to the headlight assembly to let you reach your hand down there. You need to use a ratchet wrench equipped with a Phillips screwdriver head, or a flex-shaft screwdriver to reach the right side low beam aiming control.

    To aim the headlights, turn on both the high and low beams, and shine the headlights onto a white surface, such as a garage door. Adjust the high and low beams together, using the top controls as described above, so that the high beams point exactly straight ahead with no upward or downward angle. Next, adjust the low beams, using the controls inside the engine compartment, so that there is NO black line between the low and high beam cut-offs, and so that there is a small amount of overlap between the low and high beams (not too much, or your low beams will aim too high).

    That’s it - you’re done. The whole process takes 10 minutes. The improvement is phenomenal - incredible!

    It is mind boggling that the morons at Hyundai don't know how to do this.
  • tidestertidester Posts: 10,110
    Thanks for that - very clear and detailed! :)

    tidester, host
    SUVs and Smart Shopper
  • ml0126ml0126 Posts: 19
    After a 2nd trip, argueing with the techs, showing them this thread, I give up. After my argument, they tried to adj the driver side but made the statement the passenger side was not adjustable. I finally left mad and the right side highs light up the tree tops and now the left side low is so low you can't see 20 feet in front of you...Decided to do it myself. There must be 2 versions of lamp assy beccause unlike post #58, no matter what screw you adj, it turns both adj screws. The only way I see to adj is like I previously read, you need to remove a gear from the transmission connecting the the upper and lower or just cut the rod that runs between them, I'm just wondering if you break this connection, if this will allow the adjustments to change on there own after getting adj correctly because of the lack of pressure from this transmission device connecting them together????
  • xquuzmexquuzme Posts: 18
    My dealer removed the plastic housing that connects the two pairs of beams almost a year ago and I've had no problems at all. My high beams work extremely well and are focused on the road -- not the trees.

    I'm just waiting for Sylvannia Silver Star H11 bulbs to be released this fall to replace the low beams. The manual and everything online says they're H7s, but they are NOT (at least on the 2007). Just in case, it wouldn't help for Veracruz owners to email them (Customer.Service@sylvania.com) asking about their release.

    Steve
    My CarSpace
  • jmaulsbyjmaulsby Posts: 54
    What tool did you use to make the high/low beam up/down adjustment from the top?

    I believe the same tool will adjust the low beam up/down without going through the center of the white nylon piece. I noticed that there is a small black funnel on each side that probably guides the tool down to the "gears" that move the low beam up or down, but going through the white nylon piece easily works on the driver side. Using the tool through the funnel on the passenger side will be easier than getting the screwdriver into the white nylon piece. What do you think?
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