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Ford Escape Seats

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  • I have the same problem, I brought my escape and the next day my mom brought hers, now she doesnt stop telling me what a mistake we made buying them, the seats look like someone hadnt make it to the bathroom, the water sports look horrible, and I just got back from the dealer and they said they cant do anything and were really rude, saying thats what happen when you dont get the transaprency plan or something like that. I have paid several car details to see if any of them are able to at least make them look a little bit better and no one is able to do it, I had a car detail for years and had never seen such terrible spots on the interior of vehicle, and i also have other ford vehicles and this had never happen before, i really regret buying an escape, and also their quality in customer service is really dissapointing.
  • OK, I'll start at the beginning. Bought my 08 XLT Escape with 13,000 miles on it. Saved thousands off sticker. The vehicle is everything my active family needs. V6, 4 doors, 4X4, great gas mileage. It had some faint stains in the tan cloth seats when I got it, but nothing major. Since I bought it less then a year ago, There are horrible stains developing on every seat. I have never seen a worse fabric in my life. Some of the stains are from water drops, and wet shorts coming home from the lake. I have other HUGE dark brown stains that have come out of the seats themselves. I have had 1 spill in it period. I tried the best stain Remover from the Auto Parts Store, and it made them WORSE!!! I took it back to the dealer which happens to be 50 miles away, and they claimed they had never seen the problem. Said they would try to clean them, but need the vehicle for a whole day, and they dont have loaner vehicles. Well by the time I take a day off from work, and get someone to pick me up, I might as well pay someone up my way out of my pocket to TRY to clean them. The Ford dealer near me, could not even get Ford to authorize a shampoo job on them. I called Ford directly, and told them of the problem, and they replied that they have not received enough reports on the problem to issue a re-call. I have found another thread on another Forum Where people are having the EXACT same issues. How long does Ford need to let this go before they act??? I am embarrassed to have anyone get in the car, because it looks so horrible. Have even thought of trading it, never to buy another ford, but I would lose too much money. I have heard people talking about seat covers, Why cover up the problem? Some of these stains are coming out of Ford's new Soy based seat cushens, and I dont know how they can keep denying it. What about when you go to trade and they take the covers off to check out the seats? It will cost me nearly 1000 dollars to buy leather seats out of a wreck and put them in my vehicle. Mind you this vehicle is less then a yr. old, and still under 3 yr. 36000 warrenty. If there is a Ford rep. monitering this forum, I would love to hear from them. I would post pics of the seats on here but dont know if I can. I felt I had to join this site, and add my complete displeasure with the way Ford is denying this problem. I am so pissed about this, I thought of listing the car on E-Bay, with a $40,000 opening bid, so everybody thats on there shopping for an 08 Escape opens my auction to see why its 40 grand to open, and have all the pics. be of the seat stains. And say in the description, Here's what your seats will look like, in less then a year if you buy this SUV with the tan cloth. In this day and age of uncertianty in the American Automotive industry, Ford should be more careful of wanting to keep what owners they have, satisfied. I hope people thinking of purchasing an Escape find their way to this thread BEFORE they buy. I wish I had. Thanks for reading this, hope it helps in your choice of vehicles.
  • I have a volvo with light tan cloth seats, and with that too, everytime it rains, it leaves watermarks on the seats. I even bought inexpensive seat covers, and unfortunately the rain wetness seeped through! (probably needed better seat covers..) Volvo dealer looked at me like I had 2 heads; "we have not had this problem before..." Yeah, right.
    I am now looking at an Escape, but with leather seats. The cloth seats nowadays are these sensitive, fine materials....they look horrible within a year. I was not inpressed with the Escape cloth seats either. My cloth seat experience with my Volvo is the primary reason I am selling it...
    If you can afford it, look into getting seats reupholstered. I know leather can be pricey, but with a 2008 Ford Escape, I would not be in a hurry to sell.
    I did have my cloth seats cleaned by the dealer, and the stains do come out, but who wants to do that every 9 to 12 months???
    Good luck everyone...
  • explorerx4explorerx4 Central CTPosts: 9,447
    spend 10 bucks for a couple of cans of scotchguard and put some on the seats. :surprise:
  • This problem is well beyond what any 10 dollar can of ScotchGuard is going to fix or remedy. Thanks for your wise input though.
  • vg33e powervg33e power Posts: 314
    Beyond a $10 dollar can of Scotchguard, huh?....next time step up and pay $500 or so more and get the leather interior so you dont have to deal with stained fabric seats.
  • explorerx4explorerx4 Central CTPosts: 9,447
    there must be a way to clean them. i don't see spots on the pictures of used ones for sale.
    i meant put on the sctochguard before you get them wet.
  • i have the same model. also bought in it in feb. noticed a cup ring on the passenger side seat on the darker woven material. decided to not even try to get it out. other seats were very clean. until a back seat passenger dropped a french fry on the seat. left a grease mark i didn't notice until after the fact. i scrubbed with some dish detergent and hot water. if it comes out, great. if it doesn't, i might contact the dealership. they already replaced a CD player that wouldn't eject a CD all the way. they seem to be responsive (i didn't purchase the vehicle from them).

    i'm going to keep an eye out re staining, based on yr post and others. i don't like the recycled fabric. it obviously doesn't repel stains. i plan to spray scotchguard on all the seats.

    i previously owned an '03 mini cooper with black cloth seats. they stained easily and were hard to clean. they also faded. i don't think the escape's seats could be any worse.
  • johnrunsjohnruns Posts: 10
    At the risk of sounding cynical, I truly understand why consumers move to Honda and Toyota.
    I have leather seats in my '09 and they are the cheapest quality leather I have had in a vehicle...they are more like vinyl. Additionally, the vehicle is about 7 months old and I've had to replace the seat track on the drivers side.

    I just don't understand dollar-for-dollar why the "Big 3" don't produce better quality vehicles like the imports. I've had the vehicle for 7 months and if I keep it a year from now that will be pushing it. Too bad, because I like the looks and size....just another disposable Bic lighter!
  • bdymentbdyment Posts: 549
    We have a 2009 Limited and the leather is of a quite good quality. It is a grade above the 2003 Honda Accord EXL we had and about equal to the 2004 Toyota Highlander Limited we owned. Nothing to complain about here.
  • explorerx4explorerx4 Central CTPosts: 9,447
    we just got an '09 too and the leather seems to be of better quality than our '04. although the leather in the '04 has held up well, it has never been very soft.
    both have better leather than my '02 explorer, although the wear is mostly with the driver's seat.
  • newbobnewbob Posts: 5
    Yes I have as well. I sat in an Eascape today and was considering buying another domestic auto again untill I sat in the dam thing. A park bench is softer. I had a friend with an economy Ford of some type. He was all happy with his new car. I didn't want to say anything but was I glad when we got home. How can they sell crap like that. What can I say that was all it took for me. My first car was a Ford a 1955 Failane 500. Had it through high school. I bought a Chevy soon after that. I noticed one thing right off. (had a car that would start now). Seriously though I think the Escape is ok if ya want the same old re-hashed Mazda motor.And you plan on a trip to the upholstey shop.
    Newbob
  • jdensonjdenson Posts: 1
    I have a 2008 Escape and the seats stain so easily. I HATE the waffle pattern type cloth seats. I've never owned a vehicle with that type. My interior is a light grey. It was recommended by my Ford dealer that I take it to a place to have it cleaned and then put seat covers on. First of all, seat covers aren't going to fix the staining if something gets spilled. Secondly, I paid a crap ton of money for this vehicle and it looks like it's 5 years old. I plan to get the seats cleaned and then Scotchguard them but how well does that really work? How many times am I going to have to do this process. I'm not happy FORD!!! I want a refund!!. I don't know what kind of material it is but it sucks!!!
  • i agree re the seats. i bought my escape used (a year old) and it was very clean throughout. except that i noticed a stain on the front seat. i read up on cleaning the seats--that's when i found out that the stain was probably here to stay. a while after getting the car, a passenger in the back dropped a greasy french fry on the seat. i should've just left it alone. i made that stain worse trying to clean it. now i have a grease stain *and* a water stain. the seats are made from some recycled material. great idea, but lousy results.
  • I have been reading the post in this forum about the Ford Escape. My seats are HORRIBLE. I have a black interior with the black and brown seats. The stains have completely taken over. It is so ridiculous to have to pay for a vehicle that looks like a piece of ****. I am embarrassed to even open the doors when someone is around because it looks like some threw up all over. I have been to the dealership and they have stated no one has ever complained about this problem. The service manager told me that he thinks its dirt on the seats. I gave him a copy of the professional cleaning that I had done on my seats 1 month prior. I had the seats scotchguarded at the sametime because I knew they would say that. I told him that if he thought it was dirt, that he should have his detail people try to clean the seats to see if he could get the "dirt" out. He declined, to say the least. I have contacted Ford about this problem, they have said that no one has complained about the seats discoloring. Please people if you have this problem, call FORD, the more we make our complaints known, they might fix this problem once in for all. It totally makes no sense that we have to pay for a poor product that FORD has put into these 08 Escapes. If they want to put cheap material in the vehicles, they need to pony up and take responsibility for when it fails.
  • I have personally talked to a senior executive this week at Ford Corporate in Dearborn and it was indicated that they are working to resolve the 2008 Ford Escape seat staining issue and for us to stay in touch with our dealer. This kind of response to this situation by Ford is the reason why I own three Fords. They are taking steps to backup their slogan, Quality is Job #1. Way to go, Ford. :)
  • I talked to my dealer about the seats and they say "what problem". Can you post the name and number of the Ford executive.

    thanks
  • I called Ford Customer Service today after receiving a form letter as a response to my complaint letter to them about the HORRIBLE fabric seats in the 2008 Escape. Cynthia, went over my complaints, put my hold to go "see what they could do for me" and returned to pretty much blow me off. "We just don't have any complaints in our office about the Escape so that we would consider a recall".
    So much for your "Way to go, Ford". You may want to call that Senior Executive again and get an update.
  • I bought my Escape slightly used from my favorite Ford Dealer as a former "executive car" (driven lightly by a Ford Executive) and was pleased with deal although in mourning for the Escape I traded in. I was worried about the light grey and tan cloth seats, but my kids are all grown and I figured I could keep them clean. The first week I had it the rain stained the driver's side. I jumped to the conclusion that the car seats had been cleaned when the car went up for sale and they did not get all the cleaner out. Then I've been mad at my daughter because she drove it to the lake and it came back with what looked like a huge coffee stain on the front passenger seat. She swore that they only rode in it with wet bathing suits. I've been yelling at the dealership about how they sold me a car they knew had problems. Both parties are off the hook now, but I am printing out this forum and taking it straight up to my dealer and the repair department and I am calling Ford. I've already posted this problem on Facebook, next is Twitter.
    I have had good luck cleaning the seats with my little carpeting steam cleaner that is for quick cleaning spills and spots. When you use it though, it produces all sorts of dark brown dirty water, which is why I thought it had been cleaned incorrectly by the dealer. I am not sure the stains go away, I just think it sort of stains it evenly so it looks better.
    I'm at 53,000 miles (I drive 50 miles a day back and forth to work) and I just had to replace the front brake pads and pay over $600 to replace some coolant coil thing. That doesn't seem right to me! I'm wondering if I should get rid of this car now, but it suits our needs so perfectly, I have no idea what else I would buy. That is why I bought a second one. My first one was yellow with the big plastic bumpers and leather seats. That thing looked new even though it was horribly abused and had 130,000 miles I wish I had paid to have the axle fixed instead of getting a new one! I am pretty sure that the gas tank and axle were ruined by the giant gravel on my country road I drove on for 2 years while they were getting ready to resurface it.

    The worst part is, that already no one is going to get a decent trade in on these vehicles and it is really embarrasing at work when I have to give someone a ride or pick up a visitor.
  • You are most certainly not alone. I too, have a 2008 Ford Escape with fabric seats. They are horrible! They can not be cleaned effectively since even water stains them significantly. Two different times I have asked the dealership service reps about the problem and they just shrug their shoulders. I finally wrote to Ford Corporate Customer Service at the end of September, telling them that I had already talked three people out of buying new Escapes due to the manufacturing issues of not only the seats, but the crappy Continental factory tires, the refrigerant hose that spews goo down the front grill, the A/C switch that has broken twice and the ever-present Ford issue with the brakes. I had an Expedition previously that I loved, though with leather seats. I didn't even look elsewhere the motor on the expedition blew at 188,000 miles and now I regret it.
    Ford did reply to my letter with a form letter telling me they are "always concerned about their customer complaints" and that I should call. I called and talked with Cynthia in Customer Service. I explained the issues - much like yours - and she replied with the question, 'What do you want us to do to solve this problem?" I told her I wanted the fabric replaced. She put me on hold for about five minutes and returned to say my Escape is "past warranty" and that there is nothing they can do. I told her this isn't a warranty issue in my opinion, but a recall issue. They don't care. She also said that they "don't have any other complaints about the 2008 Escape fabric upholstery in their office". Uhhh... sure they don't. Well they do now since I went to google and printed off a bunch of blog complaints like yours (7 pages worth for starters) and wrote a letter to the Vice President of Customer Service at Ford Headquarters (mailed certified) and copies were sent to the GM's of both dealerships here in my area. I also emailed Channel 4, for the iTeam to have a look. I have no idea what will come of this, but Ford, like other auto makers are suffering huges losses and likely will not repair such a blatant manufacturing issue as the fabric seats unless someone sues them.
    You are correct that the trade-in value of the 2008 Escape with fabric seats will be pitiful. We have suffered instant depreciation in excess of what automobiles usually experience as they gain mileage on them. Most of us have significant balances remaining on our auto loans and can't even trade them in to get something better - though I may try if this is not resolved. We'll see.
    I hope more people like you continue to post their aggravation. Maybe something will get done. In the mean time I will continue to talk anyone and everyone out of buying a Ford vehicle.
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