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Hyundai Santa Fe Sun Roof Complaints

Am considering purchasing a 2007 Santa Fe and have concerns about the sun roof potentially leaking. Has anyone heard of this or experienced it themselves? thanks.
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Comments

  • somedai1somedai1 Posts: 416
    don't have one on mine - guy at the dealership told me it's better to have one installed aftermarket - they are of better quality and have a better warranty...?
  • mpuzachmpuzach Posts: 635
    I've had a factory-installed power sunroof or moonroof in each of my last 9 vehicles (including my 2007 Santa Fe). None has ever leaked or malfunctioned in any way.
  • I was curious where you heard about issues with the Santa Fe sunroofs?

    I own a 2007 Santa Fe Limited and love it except it is turning into a nightmare. 2 1/2 months after I purchased it I took it back to the dealership complaining of a leaking sunroof. Long story short - my car has been in the shop more than 30 days over 5 different occasions and still leaks after being torn apart and put back together everytime. I have opened a claim with Hyundai consumer affairs and the customer service is on the slow side. They want to keep tearing my car apart and making adjustments that do not work - but what is the worst is they tell me that mine is the only one with this issue but I have seen at least two postings of people in the same predicament and your question...so this must be an issue for more people.

    I have had two other 07 Santa Fe's with sunroofs as loaners and they did not leak. So, I don't know the extent of the issue just wanted you to know it has happened.
  • ergsumergsum Posts: 144
    2007 Santa Fe Limited and a 2006 Sonata GLS, neither one leaks. The Sonata's sun roof was shattered by a chunk of concrete kicked up by a semi (Michigan I-94). Luckily we had the shade panel closed. Sounded like a gun going off. The steel roof panel was not damaged in any manner by the concrete. The glass was replaced and the unit is none the worse for wear.
  • We heard about the leaking sunroofs in the Santa Fe on this message board, while researching the Santa Fe. I only saw two instances where this has happened. From what we have gathered, it seems to manifests itself after going through a high pressure car wash.

    We decided to purchase the Santa Fe Limited. I will let you know if we have any problems with the sun roof.
  • eyoeyo Posts: 24
    The sun roof issue is true I guess. I have bought mine in June 2006 and after few weeks I noticed the leak. But it only leaks in automatic car was which is using high pressure jets. But still! I have taken it to the dealer and they made the adjustment after they have put there hand prints on the roof (I hade to clean it…). After the adjustment it was less but still could be noticed if I went into the car wash and put a kleenex near the rear edges of the roof. I took it back and they made the adjustment again whit more hand prints. It’s still the same but I don’t bother anymore. I realized that even if it leaks there are drains for the water. And until I don’t see water patches on the roof I won’t go back with this issue.
    On the same thing with my friend we started to check other cars. He has a 2006 GS430 and it leaks as well. 2002 Land Cruiser no leak.
    Well, I guess it’s noting to worry about.
  • Congrats on the Limited ...I do really like mine, and hopefully my leaking sunroof is not just a rare instance. Mine has actually leaked into my car on 3 occasions when just sitting out in the rain. I have been told that sunroofs are designed to leak, which I disagree with as I have owned several other cars with sunroofs that stay so dry they are dusty...I guess if anyone has concerns with their sunroofs just keep an eye out for water pooling in the tray and drops of water on their seat or console as this is definitely not normal and is the situation I am currently in.I really like my Limited and I am a first time Hyundai buyer so I hope they start responding better and don't change my mind on their customer service and quality.

    If anyone else that reviews these postings has had leaking sunroof issues I would appreciate a reply as I try to get this situation rectified with Hyundai.

    Thanks!
  • mpuzachmpuzach Posts: 635
    "...I have been told that sunroofs are designed to leak..."

    Absolutely false (as you know). If you're getting water inside the car, something is clearly wrong.
  • eyoeyo Posts: 24
    It is false, but after I took it for the second time they told me the exact same thing. Sorry, but I’m happy that this has been told to others as well. So stupid.
    For me this was the first Hyundai and probably the last. Although I truly like the car, the service is very poor.
  • mikkymikky Posts: 1
    My '07 Santa Fe (factory) sunroof leaks and yes, as someone mentioned below, the service department told me "it was designed to leak, there is a built in trough/troff that catches the water and carries it outside".
    I disagree with this and it doesn't matter if you wash the car with a light sprinkle with a garden hose, a high pressured touchless carwash or a light or heavy rain, the water comes dripping in.
    I have had the seal replaced twice and have had the rails adjusted several times. They keep arguing the same thing, "built to leak". WHY would you build a sunroof to LEAK??? STUPID! You don't! I anonymously called another dealership's service department and they were like NO WAY! That is NOT true. Now I am going to go to the dealership and bring a bottle of water...poor it on roof see if it comes in...cuz it does on MY car!
  • Due to my sun roof leaking I tried to get Hyundai to take care of me but they continue to say it is designed to leak like you have been told which we know is bologna! I actually placed a claim with the BBB and now have an arbitration hearing in two weeks because I just want Hyundai to replace or buy back my car after several months and 5 different repairs and it still leaks! It is funny that during the time my Santa Fe was in the shop I was provided another 07 Santa Fe with sunroof and it never leaked, actually it stayed so dry it was dusty.

    If anyone can share their specific instances of a sunroof leaking in their 2007 Santa Fe, I would really appreciate it as I have to go head to head with Hyundai and I need all the support documents and claims I can get to prove that this is an issue for others as well. They actually had stated that I probably just leave my sunroof open... I live in WI and it is 19 degrees today, I don't leave the sunroof open :)

    Thanks to everyone who shares on these postings!!
  • somedai1somedai1 Posts: 416
    glad i didn't get the sunroof model after reading this - i remember distiinctly being told by the finance guy at the dealership not to get the one with the sunroof - better to just add an aftermarket one - better quality and better warranty - maybe he knew something early... got my santa fe awd limited last december...
  • There is no way an aftermarket sunroof would have a better warranty and be better quality than the factory installed one. There will always be lemons out there, but factory installed sunroofs would have far lower incidents of leaking than aftermarket ones. Being an F&I manager, the dealership probably makes more money off the aftermarket one than the factory installed sunroof, and that was the basis of his recommendation.
  • somedai1somedai1 Posts: 416
    the dealership would make nothing - he was recommending an afrtermarket one from an outside source - which if that's all they do - install sunroofs - there probably would be better quality - in that it is custom work and not mass produced...
  • i bought a new 2007 santa fe with a sun roof and the only time it ever leaked is when i forgot to put the telt down. had take it to the car wash servel times rode throught the wash and no signs of water . its not surposod to leak.the only problem i have is with the radio not holding the preset stations. my santa fe was made in jan 2007. check your build date .thanks jim :) :) :)
  • mpuzachmpuzach Posts: 635
    " bought a new 2007 santa fe with a sun roof and the only time it ever leaked is when i forgot to put the telt down."

    What's a "telt"?
  • Thanks for the response ... I agree, they are not suppose to leak and I have had three other 2007 Santa fe's as loaners during all my repair attempts and none of those leaked or even had any dampness in the tray area during rain or thru car washes. The only thing that struck me as different from my Santa Fe is that none of them were the Limited trim level as mine is... don't know if that is of significance or not. As I type a independent inspector is inspecting my car as I have a arbitration hearing vs Hyundai next week. I don't know what he will find as it is 19 degrees and no rain today.

    Again, if anyone who reads these posts can share if there Santa Fe has had sunroof issues I would greatly appreciate it ... I am trying to make sure I don;t get stuck with my lemon and I'll be honest that I have been greatly disappointed in Hyundai's customer service and response ...I love the Santa Fe, mine just leaks and they refuse to help me take care of it! :confuse: :confuse:
  • I also have a 2007 Sante Fe Limited...and my sun roof is also leaking. I bought it in August but did not notice the leak until a few weeks ago. SInce we have had quite a drought lately and I usually wash my car by hand I didn't notice it. Now that the weather is colder I took it throught the car wash and that is when I noticed the water dripping in along the back edge. I took it to the dealer to be looked at and they told me they 'adjusted' the sunroof. They also told me they took it through their car wash 2 times and there were no leaks. The very next day it rained alot and when I went out to my car it was still raining and it was dripping in along the edge. I drove straight to the dealer and told them it was not fixed and I don't know how they could not have know it was still leaking! They told me not to worry because there is a drip tray and it is designed to run out of the car. They then told me they were going to order a new glass and seal. After another trip to have it replaced, they told me it still leaked just as bad as the first one so they took it out and put in my original sunroof. I was told they have a call in to Hyundai and they would call me. It has been 2 days and still haven't heard a thing. They did admit to me that they have had several Sante Fe with leaking sunroofs. Let me know how your hearing goes next week!
  • Thank you so much for sharing, but I am sorry you are experiencing the leak. Your situation is almost exactly the same as mine as far the repairs you have received and feedback from the dealership. My dealership has always been responsive but Hyundai corporate never responded to me as they said they would, I guess I finally get to face them at my hearing next week. I apologize if this is out of line, but if you feel comfortable please email my personal account with your story above and where you are located as I would appreciate being able to use your situation as collaborating support documentation in my hearing. If you don't want to I completely understand :) I just am trying to get as much help as I can as I feel like I am fighting Goliath ... I have pictures of my sun roof leaking, several personal witness that have been in my vehicle when it leaked but Hyundai is still sticking with their line that "sunroofs are designed to leak!" Again thanks so much for sharing!
    (my email sarahhudly@hotmail.com)
  • I just got my New Hyundai Santa Fe Limited Last week, with the sun roof. So far so good. I'll let you know if I have any problems.
  • Hello Stawberry1.

    I hope that I am not too late in replying. I have not had a problem with the sun roof leaking into the car, but after the comment from your dealer that "Sun Roofs" are designed to leak and after my wife noticed moisture in the sunroof tray of Santa Fe I requested more information from our dealer.

    The technician at the dealer told me that Sun Roofs, while not water tight, are designed to channel water away from the tray. The channels are located on the corners of the sun roof and if obstructed, water will overflow into the inside of the car. This usually occurs with old sun roofs as dirt tends to accumulate over time and owners don't usually go out of their way to clear the channels.

    Given that you Santa Fe is new, the sun roof in your car clearly has a manufacturing defect that is not allowing for water to diverted out of the tray.
  • Thanks so much for your reply! I did have my hearing and the representative for Hyundai did clarify that sun roofs are not designed to leak, but like you said, are designed to channel water away via the tray system. That is great, but I pointed out to him (and he did not have an answer) that while my sunroof does channel/divert the water back out of my car the way it is designed to, how does the water get in in the first place? Overall, thanks to the help of those on this posting site I think it went well and I may finally get the assistance from Hyundai I have been looking for, but unfortunately it will only be because they are bound to the arbitrators decision and not because they have great customer service. My dealership has been really responsive, but Hyundai definitely dropped the ball. Thanks again for sharing that info and thanks to everyone else too! I'll definitely post once I find out the outcome of my hearing. :)
  • rick2456rick2456 Posts: 320
    Actually most aftermarket sunroofs have lifetime warrantys. I have had 3 installed in the past 15 years with zero problems. My current 07 SF SE has a factory sunroof and no problems thus far. Only difference I see is the factory sunroofs tend to take up more headroom than the aftermarket ones. Good luck.

    {There is no way an aftermarket sunroof would have a better warranty and be better quality than the factory installed one. There will always be lemons out there, but factory installed sunroofs would have far lower incidents of leaking than aftermarket ones. Being an F&I manager, the dealership probably makes more money off the aftermarket one than the factory installed sunroof, and that was the basis of his recommendation. }
  • I hate to say it but I just bought a 2007 Santa Fe the end of November. It is the limited and my sunroof is leaking too. I took it in they kept it for a week and gave me a loaner (one just like mine) the roof was dry as a bone. I went back picked it up and headed for the car wash...it still leaked. I took it back and the service tech tried telling me that a little water on the inside was normal. I then asked him to take me to anyother Santa Fe on the lot and we'd check it because the loaner they gave me had no water on the inside. The Santa Fe he took me to had no water (guess I was lucky it was raining hard at the time). They have my SUV now this loaner is again the same make and model as mine however this one is also very wet and leaking. I live in the Atlanta area and we have been having some pretty good rain. Please let me know how things turn out for you. There is no way this can be normal!
    I have to say I love my Santa Fe as well I traded my 2004 Santa Fe. I also have to say to this point my dealership is doing what they can. I will also say this if they don't stop the leak....the SUV is theirs to keep!
    Good Luck!
  • somedai1somedai1 Posts: 416
    everyone should be calling hyundai on this... seems they don't have a solution at the dealerships... maybe exercise lemon law procedures - there are too many cases...
  • Have you found anything out with your arbitration yet?
  • I am suppose to get the arbitrators decision by tomorrow ...with the holidays it was delayed.I'll post what happened as soon as I receive all the details... fingers crossed :)
  • brad23brad23 Posts: 2
    Hi! I have been having the same issues with my sunroof on my 2007 Santa Fe. I have actually talked to 3 different service managers at 3 different dealerships and they tell me it is normal for it to leak into the drainage tray. I dont believe that and am considering going thru the arbitration process. Please let me know how yours turns out.
    Could you tell me if yours actually leaks into the car or just into the tray?
    Thanks...
  • Have you heard anything on your arbitration hearing yet???
  • PLEASE TELL US...have you heard anything on your arbutation???
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