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Jeep Grand Cherokee interior door panels

24

Comments

  • maj1614maj1614 Posts: 4
    Two of the four door handles have broken off, the other two are cracking and loose. I called the dealer today and they said nothing is covered and they have not heard of this issue. Their estimate is approx $500 per door to fix!
  • pjdpro71pjdpro71 Posts: 3
    edited June 2010
    I have an 05 jeep grand cherokee 4x4 hemi, I have tried to keep my jeep in good condition as it is the only vehicle in the family at the moment, my wife pointed out the door handle shells were breaking and cracking, this is clearly a flaw in the manufacturing, and should be recalled, the dealer wants to charge me $500 per door ?? why is it so expensive?? is there an aftermarket replacement option, and can someone refer me to this info?? I noticed that the panel is all one piece, is there a mold or something that can fit in that space if It were to be cut out????
    It is disappointing to me when after taking such good care of my jeep, it has to be an interior eyesore that I'm forced to look at every time I get into my otherwise beautiful and clean vehicle, and realizing how much it will cost to fix properly........
    PJD
  • lynn60lynn60 Posts: 10
    i have 2005 jeep cherokee 4x4 hemi also have kept it in excel. condition also and paid alot of money for new in 2005- however i did not know the handles were plastic or i would have not bought it - they will not recall them and quoted me 700.00 a door to fix like i can do that !!!i am mad at chrysler and they should recall and fix my major problem is now it is a safety problem because i have grand kids that sit in back seat and can not get out unless i get and open door what about fire they are trapped 111I AM WANTING TO FIND SOMEONE IN TEXAS COMSUMER SAFETY DEPT. to help me get this fixed or sue them i payed to much for plastic handles and they all cracked to pieces---any suggestions out there
  • lynn60lynn60 Posts: 10
    it has been two years i have been messing with this i am ready to do a class action suit i live in Texas and think we should get on the utube and publicly ask anyone with this problem to get all together across the states and have our own web site to talk and find a lawyer to help us sue them i am tired of their crap and i do not want the same plastic handels again they need to fix it right and safe and that will last--it is a safety problem now for me -it is not safe in my jeep we can not get out!!!
  • brentwoodkrisbrentwoodkris Posts: 15
    edited June 2010
    Hey guys, I posted a video on youTube detailing my issues with the door panels! Comment on it and let's get this recall/class action suit started! Or just post your own video! We need to get Jeep's attention and let them know that we're serious!

    Here's a link to my video: Jeep Door Panel Issue
  • lynn60lynn60 Posts: 10
    lets sue them i am tired of messing with them we need a lawyer !!!
  • If anyone with experience can draw up the paperwork and we can get this group of people together in on it, I'm all for it!
  • ruesterruester Posts: 4
    I posted once before - both rear door handles have fallen off. Jeep quoted me $3,000 for parts for 4 door panels, not including labor. I've been using old dog collars on the rear doors as a temporary method of opening the doors. the dog collars have buckle holes in them which I used to push the collar/straps onto the wire hook inside the gaping holes. then I secured them in place with plastic ties. This way, a rear seat passenger can open the door by pulling the strap forward. crude, embarrassing, frustrating, etc., waiting for some resolution to the problem by Chrysler.
  • Well from what I hear, it's not that hard to start a class action suit. If we can get some more responses, we can split the costs between us and hopefully initially pay much less than what Jeep is quoting us. If anyone has pics of the damage to their vehicle or wants to post to youTube like I did, it can only help our situation!
  • lynn60lynn60 Posts: 10
    i will take pics for u tube asap-
  • spool4uspool4u Posts: 1
    Wow, I have the same issue but much much worse. My driverside front door is cracked and has a whole in it and my passenger front and rear are completely missing the shell so the handles just hang there, the only door that is completely in tact is my driverside rear and that cause im 6' 8" so no one sits behind me. This is B.S. and the dealer quoted me 750 a door WTF.... I hope there will be a solution soon, By the way its a 4.7 05 jeep grand cherokee limited in texas
  • Are pieces of pooh! My driver handle is ready to fall off. What do I do then? Local dealership wants over $700 to fix one door panel! I can't believe Chrysler is acting as if they're ignorant of this little issue! I'm calling tomorrow..I can't believe how many posts are on thsi site about this issue. People should post this on their fb pages also! :mad:
  • chrisb44chrisb44 Posts: 1
    I have the same problem on all 4 doors of my 2005 limited. I have been fighting with dealers and Chrysler direct to no avail. They seem to think this is a isolated issue that is a result of high mileage. One thing that may help is if we see what build dates are involved. The build date for your jeep is located on the edge of the drivers door on the white sticker. Chrysler may hesitate to recall an entire model year, but if we find it is limited to a couple of months it may be a different story.
    My build date was November 04.
  • ruesterruester Posts: 4
    my MFR date was 3-05.

    Both rear doors broke within three days of each other, and they were the least used doors, so obviously it is a defective plastic problem. Front doors are ready to collapse, although I have used glue to try to hold them together.
  • rekswazeyrekswazey Posts: 2
    My front passenger door handle just cracked, so I started researching the issue and found this fourm. Thanks for scaring me, after reading all your horror stories. I really hoping a recall is made, Im all for doing what needs to be done for this issue to be resolved. Keep spreading the word!
  • pjdpro71pjdpro71 Posts: 3
    OK we have enough complaints regarding this safety concern with the doors.
    I propose that we draw up a general letter that encompasses all of our issues and each of us copy and paste it, then send it off to Chrysler Co. keep proof of how you send it, of course then it becomes a waiting game for a response at which point we will wait no more than 30 days for a response..
    If for some reason we do not here back within the thirty days we will unleash a barrage of the same letter everyday until we here a positive response as this safety concern is clearly a matter of life or death...
    I'm not much of a writer but I will glad to spearhead this effort, all who are interested should contact me @ www.pjdpro71@gmail.com
  • sdavis5sdavis5 Posts: 1
    I am new to this forum. I too have a 2005 Jeep Grand Cherokee with 2 broken interior door handles. I have searched junk yards and dealers. I have not had any luck with junk yards and the dealer quoted me $700 to replace the entire panel. Has anyone found a solution? This is so irritating.
  • ruesterruester Posts: 4
    As a temporary measure, you can attach a strap with a small hole in it to the hooked wire inside the panel, securing it in place with something like a plastic tie. Simply pull the strap forward and the door opens. I used a couple of old small dog collars.
  • hwoodruffhwoodruff Posts: 1
    I spoke with customer service today at Chrysler (800-992-1997) and had to start a claim on the door panels. I have had to replace one already and will eventually have to replace all 4. I have an extended warranty and it does not cover the part because it is an interior plastic piece....
    The lady I spoke with said it depends on how many complaints and parts are effected to see if there will be a recall on them. So if you have a problem, call chrysler to complain-that is the best chance to get a recall done.
  • Hopefully you have better luck than me with the panels. I've been waiting for the dealer to get in all four panels for over a month now and they still don't have a status on 2 of the 4 panels. I've repeatedly called Jeep and they are clueless too. It's almost like they've stopped producing them. Either that, or they're in such high demand due to everyone's breaking that they can't make enough to keep stock.
  • davejeepdavejeep Posts: 1
    I just got off the phone with Chrysler (800-992-1997). They stated they would not help me with covering the charge for the shotty (sp?) materials used in fabricating the doors. I told the rep that this was a MAJOR safety concern that 3 of my 4 door panels are cracked. He told me with the mileage I have on the jeep (74K) it would be considered "wear and tear". I explained to him that if it was one door out of 4, I would definitely agree; however 3 out of 4 leads me to believe the materials used where sub-par. I filed a complaint, which I was told I probably would not get any correspondence back on (who do these people think they are?). I asked the rep what was gonna have to happen before Chrysler starts looking into this? He couldn't answer. I asked if this was his vehicle and he was driving his family around and happen to get into an accident and no one could get out of the vehicle if he thought that was a safety concern. He stated he couldn't personally comment.

    Honestly, it's gonna take a class action law-suit, death pertaining to the manufactur's defect, or government inquiry before these pin heads create a recall for this. Anyone heard any additional informatiopn about a class action? If so, I would be interested in hearing more about it.
  • I also started a claim. The man who called back was very rude and had the audacity to say they had NEVER had any other complaints/problems with the door panels. He told me the car was out of warranty (and wouldn't be coveredby waranty anyway) and there was nothing they would do for me. My response will be to advertise negatively as much as possible! SO DON"T BUY JEEP!
  • Has any seen any other forums/blogs on this topic?
  • texasbob1texasbob1 Posts: 1
    edited August 2010
    I have the same problem with my 2006 Grand Cherokee. I also called Jeep as the warrantee was expired. They said they would review. they called me back and said that I hadn't spent enough money at the dealership!!! They were more concerned with helping someone that spends more money than honoring their defective product.

    Anyway, I developed a fix! If you have substantially all the little pieces of the shattering handle mold, super glue them into place. The glue will not hold the panel under regular use but is only to hold it together for a short time. Then, take fiberglass resin with hardener and spread a layer on the back side of the molded part (carful not to get it into the handle area), place some pieces of fiberglass sheet, then another layer of resin. Once it hardens, it will be stronger than a new one.

    It saved me from spending $1,200. You see the cracks from the inside of the car, but it's just another way to bring up the crapy quality of Jeep/Chrysler. No surprise to me that they went bankrupt.
  • My jeep Grand Cherokee 2005 has only 37900 miles and 3 of the 4 handles are broken, GONE. Please file a complaint with the NHTSA. Also other with the same problem in youtube
    youtube.com
  • Update: It's now been well over 3 months and my door panels have still not arrived at my dealer. Apparently, the RH Front door panel is on 'national backorder' they tell me. If that many people need the door, you think Chrysler would realize that they need to recall the doors. Or maybe not. Anyways, I'll keep updating, but the dealer tells me my 4th panel won't be in until at least mid September.

    Oh and as for the NHTSA, I filed a complaint months ago and never even received a followup now three months later...
  • PLEASE IF YOU HAVE THIS SAME PROBLEM GOTO NHTSC AND FILE A COMPLAINT SO CHRYSLER/JEEP WILL FIX THIS MJOR SAFETY PROBLEM. THEY SHOULD BE HELD ACCOUNTABLE FOR POOR PRODUCT, DESIGN AND CONSTRUCTION. I HAVE 4 BROKEN DOORS WHERE THREE DOORS REQUIRE A PERSON ON THE OUTSIDE TO LET THEM OUT. IF YOU HAVE THIS PROBLEM PLEASE FILE A COMPLAINT. THIS SHOULD BE FIXED AT THE COST OF THE CAR MANUFACTURER. WILL IT REQUIRE A DEATH TO GET THEM TO LISTEN. http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
  • I filed today. :lemon:

    I also started a blog about it.

    Their current advertising is a big joke! ooo their undercarriage is made of steel....but their doors are made of cheap plastic and you can't get out of your car!

    I'll join in on any letter! email is jpalanjian@embarqmail.com
  • Yeah after paying Jeep $685, they installed 3 new door panels for my jeep, BUT ONE WAS THE WRONG COLOR. Now I'm back to waiting for the other TWO to come in now. However, even though it's the wrong color, at least it works. I also got them to comp me the 4th door since it's been backordered for 5 months...
  • Wow, unbelieveable, I was at my Jeep dealership yesterday getting a new key, and one of the mechanics drove up in a Jeep Wrangler and showed me the cracked interior door panel of the Wrangler he was repairing and said "I hope this doesn't happen to your Jeep". I had no clue what he meant at the time, I didn't think it was a manufacturing defect, but now I know better after reading this thread. Thankfully, I haven't had any issues with the door panels on my 2005 JCG, but now I am forewarned, the cracks are just probably just around the bend.
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