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2009-2010 Hyundai Sonata

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Comments

  • Your description of how things work at the factory are correct. They do not take you through the paint shop, but do show the video. They have quite a few quality check points that they take very seriously though, and I don't think the factory would let things slide by. I've been to quite a few factories and was more impressed by the hyundai plant than any other - bar none.
    I have never owned a hyundai. I took the tour because I was thinking of buying a hyundai genesis and was interested in learning how they do things in their factories. If I were in the market for a car in the sonata class for myself, I would give it very serious consideration.
  • Thanks for the reply, I think considering a new Hyundai would be a good move,after
    a bunch of research for a few months on most of the competitors in that class the
    one that stood out the most is the one we wound up with. 2009 se v6 and so for
    after 11,000k miles am very happy we did. IMO this thing is awesome all the way around, seems like the factory in Alabama really got their _ _ _ _ togather, and
    proud of it. I think this is good for the whole Auto industry in general Hyundai will
    push them to build better cars with more standard equipment and up the warranty
    and keep the prices a little under control. If people keep buying the over priced cars
    that other car makers put out just for the name, that company may not step up
    what they offer. Just as an example one of the top competitors at the time of our
    purchase had the comparable trim line but had much less standard stuff had to drop
    to a 4 cylinder version to compare. Sonata had $3000. rebate and a $2000. dealer
    incentive the other had no rebate or dealer incentive. With the warranty difference
    it was not even close, the Sonata was rated better by almost all the top rating
    people and $3000.+ less expensive. Will be more than happy to give you the info
    on where I found this info. Happy motoring!
  • Quick note, sorry to change the topic, back to the painted door problem!
  • Thanks for all the replies. I really think that there is more damage than meets the eye. It doesn't appear that it was a small scratch & repaint. If you look at the seam along the front edge of the door, it is deformed and not straight. Whatever hit/damaged the door casued enough force to deform the door edge seam. Is it possible that the door was dropped when it was removed from the vehicle during assembly? If so, would they have fixed it or just replaced it with another door? From what everyone is telling me, the chance of it happening during assembly is very small.

    Anyone have direct access to the factory information and can discuss the procedures for what happens when a door is dropped/damage during assembly?

    Much Thanks again for all the help, Nick
  • Why are you worried about it? It must be hard to see. This is a Hyundai not a Lexus.
  • I wouldnt care if it was a brand new yugo even if they still made that, if I buy a brand new anything I want it to be right not damaged this person is trying to get help on making it right, maybe it wouldnt bother you but apparently its bothering them. Things that people will accept are different for everybody.
  • Good point, however it grinds on me since it is a "new" vehicle and I see lots of $10-15K new sentras, cavaliers, etc with no damage on them. Would I expect anything less from a $25k Sonata Limited? I know it's not a Lexus, but you know what, it's my "Lexus" and I expect...no, better yet, I demand that it is not damaged.

    BTW, if you want, I'd sell it to you for a good deal, only $19K, fully loaded Limited V6 with only 1600 miles.

    Cheers, Nick
  • espo35espo35 Posts: 144
    "Why are you worried about it? It must be hard to see. This is a Hyundai not a Lexus."

    http://jalopnik.com/5299918/lexus-porsche-top-2009-jd-power-initial-quality-surv- ey
  • stephen987stephen987 Posts: 1,994
    Why are you worried about it? It must be hard to see. This is a Hyundai not a Lexus.

    Would you accept spoiled meat just because you bought hamburger instead of filet mignon?

    Those of us who cannot afford a Lexus (and there are many) still have a right to expect that when we purchase a new vehicle with our hard-earned cash, it's an undamaged specimen.
  • Hello Newowner10, I will try to be very polite in responding to your comment about Mr. necostanzo new car problem. Everybody has a right to their own opinion, but
    this forum is for people to express their good and not so good experiences with
    Hyundai Sonatas not Lexus, that would be the Toyota forum. Most of what is said
    on this site is to help each other solve issues with 2009-2010 Sonatas. If you are here to make rather negative personal comments about someone that has a
    legitimate beef I would think I'm not the only person that sees this as inappropriate.
    You should be on DEAR ABBY forum not here. If you don't care what condition
    your vehicles are in, Nick offered you a pretty good deal on his Limited, and I can
    make you a better deal I have a Cash for Clunkers 1996 truck, still runs and the air
    conditioner even works, needs some TLC and you may the right person for it.

    Have a very good evening, Nicks new friend:
  • Given all the possibilities i.e. damaged and repainted during assembly, damaged during shipping, during a test drive, during movement around the dealers lot or it may have been a dealer trade car shuttled from another dealer I opt for one of the 4 latter choices. I have two friends who work for dealerships (two different makes) and they have disclosed some stories to me about the lack of kid glove treatment new cars sometimes get. They definately ARE damaged during shipment and go directly to the body shop for repair. This damage is usually a small scratch...dent..scrape etc. but once while looking for a particular newly released model car (Nissan Altima) in a particular color I was lead to the back of the Nissan dealership and shown a demolished brand new Altima in the color I wanted to see. Nope, it was beyond repair but it shows what can happen during shipment. I think the hydraulic ramp smashed the front roof flat on this one. Anyhow, back to the dealer induced damage. I was also told of cars damaged while being driven into the prep shop for pre-sale cleaning and detail, cars that were simply parked too close together on the storage lot resulting in door dings and scapes as they were retrieved, told of test drives that resulted in minor (and major) damage, and my favorite, dealer trade cars (especially fast cars) that do not get any break-in miles before being "top speed tested" by some young shuttle drivers. In almost all cases, it was told to me, the dealers did not disclose any previous repaired damage to the ultimate buyers. You have to be critical like the original poster and do your own inspection before accepting delivery.
  • billwardbillward Posts: 154
    I can vouch for a bit of that....

    Back in 1991, my father was in an accident in his 1990 Chevy Suburban (needed it for towing their camper). The car that was hit (even though it was a T-Bone, my father was not at fault in that accident, though the accident a month later.... but that's another story, as you'll see) was totalled, and the Suburban was in pretty bad shape. The dealership had the Suburban for a listed two weeks to repair the front end, chassis, and repaint. So the bid day arrives, and my father goes to pick up the Suburban; he and I (I drove him) are waiting to drive it home. Get all checked out with paperwork, and they go to fetch the car. We sit and wait for the five minutes. No Suburban. We wait some more. We wait for over an hour. Finally, we get up and go to see the manager and ask if there is a problem. That's when we're told that while fetching the Suburban, the valet driver had had an accident with it... he'd T-Boned another car (PARKED) in their repair lot/holding lot. It would be two more weeks to repair and (again) repaint the Suburban.

    The kicker is they had long-standing reservations to go camping in two weeks... the car would be done THE DAY they would need to hook up the camper and tow it from Virginia Beach Virginia to Asheville NC. You can guess what's coming next, with my father still upset from the original accident a month earlier, and driving "overly cautious" (even though it wasn't my father's fault, the woman on the passenger's side of the car that had been hit in the first accident had ended up in critical condition, and was still in the hospital three weeks after the accident, the driver's elderly mother). Of course, the repair shop had had to adjust brakes because of the frame damage, and the electronic braking for the camper hadn't been dialed in quite right, which meant the camper (a 35 footer) wasn't braking properly.........

    Suffice it to say, even though the Suburban after the THIRD accident in 4 weeks was in VERY bad shape, he had to use it to drive the campber back to his home before the Suburban itself was towed.

    So take away from the story: Dealerships do NOT treat the cars as if they were their own personally owned vehicles. They treat them as disposable things with any problems that are created by the dealerships pushed off to the unsuspecting buyer.
  • billwardbillward Posts: 154
    I can vouch for a bit of that....

    Back in 1991, my father was in an accident in his 1990 Chevy Suburban (needed it for towing their camper). The car that was hit (even though it was a T-Bone, my father was not at fault in that accident, though the accident a month later.... but that's another story, as you'll see) was totalled, and the Suburban was in pretty bad shape. The dealership had the Suburban for a listed two weeks to repair the front end, chassis, and repaint. So the bid day arrives, and my father goes to pick up the Suburban; he and I (I drove him) are waiting to drive it home. Get all checked out with paperwork, and they go to fetch the car. We sit and wait for the five minutes. No Suburban. We wait some more. We wait for over an hour. Finally, we get up and go to see the manager and ask if there is a problem. That's when we're told that while fetching the Suburban, the valet driver had had an accident with it... he'd T-Boned another car (PARKED) in their repair lot/holding lot. It would be two more weeks to repair and (again) repaint the Suburban.

    The kicker is they had long-standing reservations to go camping in two weeks... the car would be done THE DAY they would need to hook up the camper and tow it from Virginia Beach Virginia to Asheville NC. You can guess what's coming next, with my father still upset from the original accident a month earlier, and driving "overly cautious" (even though it wasn't my father's fault, the woman on the passenger's side of the car that had been hit in the first accident had ended up in critical condition, and was still in the hospital three weeks after the accident, the driver's elderly mother). Of course, the repair shop had had to adjust brakes because of the frame damage, and the electronic braking for the camper hadn't been dialed in quite right, which meant the camper (a 35 footer) wasn't braking properly.........

    Suffice it to say, even though the Suburban after the THIRD accident in 4 weeks was in VERY bad shape, he had to use it to drive the camper back to his home before the Suburban itself was towed.

    So take away from the story: Dealerships do NOT treat the cars as if they were their own personally owned vehicles. They treat them as disposable things with any problems that are created by the dealerships pushed off to the unsuspecting buyer.
  • If you purchased a new car and there was a paint chip on the hood would you expect the dealer to:
    1) Replace hood
    2) Replace car
    3) Touch-up chip. (I bet dealer would touch-up chip before they put on lot and you would never know it was damaged.)

    How noticeable is the defect? 1 foot? 10 feet only under 1 certain angle.

    The best I would expect is they will repaint the door for you. There must be a paint warranty from Hyundai that will take care of it for you.

    My point is you are posting before the dealer or factory gives you an answer. Wait and see, they may fix the car to your satisfaction. If they repaint the door it will have a life time warranty. The dealer probably did not know there was anything wrong when they sold it to you. Give them a chance to make it right before you sue.
  • espo35espo35 Posts: 144
    If a car arrives damaged at a dealership, the repair is paid to the dealership as a warranty claim by Hyundai. If this was the case, it would show up on the warranty history of your car, which can be printed for you easily by your dealership.

    No history? That means it was CERTAINLY damaged by/at the dealership.
  • You are correct...I need to wait and see what the manufacturer and dealer is going to do with respect to my request. I have already conveyed to the dealer and manufacturer that I will accept nothing less than taking the vehicle back. If they don't do that, then I told them that I would never buy another Hyundai (I usually buy a new vehicle every 1-2 years), that would equate to 20-40 lost buying opportunities for the rest of my life.

    I want to make it very clear that I only made my original post to see if there was anybody on this forum that has experience with Hyundai USA and how they would handle my complaint and if they have had any issues with the new manufacturing facility in Alabama.

    I will post the results of my complaint as soon as it is resolved and I' still waiting for someone to chime in that has a similar experience as mine with Hyundai.

    Cheers, Nick
  • billwardbillward Posts: 154
    I wouldn't blame the manufacturer; this looks strongly like a DEALER issue.
  • espo35espo35 Posts: 144
    "I have already conveyed to the dealer and manufacturer that I will accept nothing less than taking the vehicle back."

    I think that is an unrealistic expectation.

    But good luck!
  • You have brought up a very good observation, being everyone has their own level of
    tolerance for acceptance there could be many more answers to that question. If I
    got my brand new car home and in a day or two noticed a paint chip on the hood,
    how would I know if it was there before I left the lot or it happened to me on the way
    home? If I didn't see at the dealership was it there or did I miss it? Now if I got home and it was a touched up paint chip, that is a whole different ball game. It had
    to have been there at the lot, and I must have missed that one too. If it bothers me
    about the quality of the repair I may return to the dealership about it. They may say
    we are very sorry and we will fix it to your satisfaction, but they could also say
    something like, well it wasn't done here, how do we know that you didn't do it
    yourself. Now you have a ( I said YOU said thing). If no one wants to live up to who
    did it then we wind up where Mr. Nick is with his brand new Limited. This can be a
    very sticky situation. The dealership may take a firm stand and say that you had
    all the time in the world to inspect every inch of that car before you bought it, but
    you did buy it and bring it home a day or so. Unfortuanitly they may not have to
    prove they didn't do it, you may have to prove they did. This is were the how much
    you can tolerate comes in! A tiny paint chip I can handle fixed or not fixed I really
    don't know where the line is drawn, again a personal issue. We are all on your
    side Nick, it would leave a better taste in our mouth if they would satisfy us, as we
    the buyer keep them in business... as I see it!
  • I did just that..brought our brand new 2006 Honda Civic home and noticed not one, but two chips on the leading edge of the hood. Since they were very close together I figured a stone hit then skipped and hit again. I did and still do not know how or where this happened since the car came directly from Ohio where it was built but the dealer did a poor touch-up job on it. I am picky too but chose to ignore it because of "Murphy's law #25" which is...the more one tries to improve on a paint chip repair the larger and more visible it becomes.
  • dovid2dovid2 Posts: 90
    Have your service manager contact the factory engineering group.
    In mid-Feb. the factory released a software patch to allow reprogramming the door locks. The dealer set our '09 SE to lock automatically at 10 mph and stay locked when the trans goes to park and the engine is shut off.


    I went to a different dealer yesterday and they were able to do exactly that. They weren't sure if they had downloaded the patch, but they had, and it worked like a charm.Now I feel more like my car is entry-level luxury. Thanks!
  • Thanks for the link, it is very interesting I will put this info on record with the rest of
    my research. Keep the good stuff coming.
  • lousonata, did you ever get the pulling resolved?
  • Make sure you have all of the updates. I think they are called TCM updates? There was one released a few months ago (I think August) that was a recall for "Rough Idle." What happened to me a few times is I'd be sitting at a drive-thru or waiting to turn and if I turned the steering wheel while at a stop to the left or to the right a few turns, the car would stall out. After that update, it has been fine though.
  • Nick, I would be absolutely livid if I were in your situation. This is going to be something that will always bother you about the car and no repair job is going to change that. I would sit down with an attorney and see what your options are. Usually for cases where you have a civil claim, you will not be charged attorney fees unless you win (they just take 33% of the damage award). It's definitely at least worth a call to one.

    There is a famous tort case where BMW was sued BIG TIME for this exact type of situation. A doctor bought a car, nine months later found out it had been repainted and then sued BMW. In court, BMW argued the same thing as your dealership is arguing - if the repair was less than 3% of the vehicle's value then they did not disclose it to buyers. Here is a summary of how the case came out: http://en.wikipedia.org/wiki/BMW_of_North_America,_Inc._v._Gore

    It went all the way up to the U.S. Supreme Court. Mostly what you will read about this case is about the damages and how the Supreme Court ruled they were way too high. The main thing that came from this case is how to calculate punitive damages, but it is used in court to this day.

    Here is a link to the full case: http://docs.justia.com/cases/supreme/517/559.pdf - the Facts similar to yours start on page five.
  • Help. I have a brand new 09 sonata. the steering has a sever pull to left. The dealer has done two alignments and there is no improvement. The dealer is now basically saying he has no idea what to do. My questions are:
    has anyone else had this problem and if so what was solution?
    can anyone advise what steps I can take? No one at hyundai seems to want to help me....even called the customer service line

    please note I am in canada
  • There have been several in-depth conversations on the steering pulling to the left issue for the 2009 Sonata. The most recent post on that was not very long ago. I'm having the same issue.
  • Norm,
    Is your Sonata a Limited? My 2009 Sonata Limited pulls slightly to the left especially noticible at high speed. They told me to be patient and wait a bit for the suspension to break in. I have put 3300 miles on it now in the past 4 months and nothing has changed. They said they will do an alignment (which is free within the first year anyway) to see if that corrects the problem. But a mechanic friend of mine has suggested having them swapp the front tires and see if my pulling problem is a "radial (tire) pull". I am going to have them do this when I have my first service done some time in early 2010. Hopefully, that will solve my pulling problem. I'll post back when I know something. Your problem seems to be quite a bit more severe. Keep us posted and good luck.
  • no. it is not a limited. this problem started about 2 months after i bought it. the tires have been rotated, alignments done. just frustrating because the dealer seems at a loss and does not really seem to care or able to offer ideas.
    I guess I am curious if anyone had such a problem and it was fixed....or if anyone can advise on what kind of legal steps i can take (in canada)
  • any idea how I could find those?
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