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Volkswagen Jetta Brakes and Rotors

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  • Please count me in too!
    An update on my situation with BBB Auto Line. They responded saying that they could not take the case because it is not a warranty issue. I'm assuming that they concluded it is not a warranty issue after talking to VW because VW probably told them that this is normal wear and tear so it is not covered under warranty.

    I have 30 days to appeal their decision but I feel that if I have to convince the people that will conduct the arbitration to take my case I've already lost.
  • Talked to the family friends in the system and they stated it has to be a "safety issue" for the government/court room to take action and help me out. SO until winter time and I go to use my brakes and the rear brakes brake first, making the car spin out again and do some damage this time to the car, it will never be covered by VW! I am sooooo mad at VW! Also the warenty is horrible on this car 48 50,000 New car warranty B.S.. My singling mirror light shorted out 3wks ago and that is not covered under the warranty! At a cost to me of $110 for 3 LED light bulbs. Worst car I have ever owned. NEVER EVER recommend this car to ANYONE!
  • From what I've been reading, it sounds like the calipers are defective. As the shoes wear, they are automatically adjusted for clearance via a piston which screws in, pushing the shoes closer to the rotor so as to maintain a clearance. The piston, and, or caliper might be defective. I put 72,000 mile on my 2003 Jetta before I changed the shoes, and still had plenty of wear left.
    Jetta 7
  • I just purchased a 2007 Jetta 2.5 I thought I read all of the reviews and I never saw this....Or I probably wouldnt have purchased the car. But just to ease my mind has anyone with this issue had any good experiences with a dealership in Atlanta?

    Keeping my fingers crossed!! :surprise:
  • I have certainly heard of people touting their individual dealers committment to service but with a lunatic company behind them I wouldn't bet on it.

    remember--DON'T tell your dealer anything but that "something doesn't seem right with xxx"...play dumb b/c they're only going to use anything you say to get out of their warranty/committment/other. DON'T go for a "drive-along" either--they're the mechanics...let them figure it out.

    also, I have been formally reprimanded by the forum watchers for using vulgarity...am sorry if this bothered anyone (except if it bothered VW/Hoy-Fox)

    In the future, I will use an old trick that works for my lack of control over my anger over this issue.

    This company is Smurfin Smurf and their service is Smurf-smurfin-smurf-smurf

    love,
    Papa Smurf ;)
  • Thanks for the info tmycakes. I'm having issues with my rear brakes, dealership, and VW. They're blaming my driving habits for the premature rear brake wear (first rear pad/rotor change at 21,000 and dealing with the same problem 9,000 miles later) and refuse to fix it for free. For the record, I've owned several cars and never had to change rear or front pads before 40,000. Is there any way to prove that the premature wear is caused by faulty rear brake assembly or poorly adjusted ebrake?
    Thank you,
    David
  • trepinetrepine Posts: 15
    To everyone on this forum
    Please please please
    submit a complaint to the national highway transportation safety board
    the contact info is in the very first few pages of your VW owner's manual.
    This is the only way that VW is going to stop doing this to its customers.
    Tom
    :lemon: :lemon: :lemon: :lemon: :lemon:
  • Completely agree with Tom.

    I have a 2007 piece of JUNK Jetta!!! At 29,000 highway miles I started getting a grinding noise in the back. Called my dealer, advised of noise in brakes and was given an appt for 2 weeks later. At appt I was advised that it was going to cost $400 to have the pads and rotors on the rear replaced.

    This issue started at the end of August and my car has been sitting in my garage ever since because I refuse to pay for an issue that is not my fault.

    I just went online and filed a complaint with the highway transportation safety board.
  • pcg2pcg2 Posts: 1
    hey, i'm no car guy by any means, but this one at the dealership threw me a bit...

    I took jetta to tire dealer after noticing odd wear pattern on inside portion of rear tires, front tires have worn evenly. Tire place said that it could be cause by possible rear axle misalignment and that my brake actuators were sticking in engaged position and brakes were worn. They did not want to mess with jetta axle and suggested dealership...

    dealership said that there was no misalignmen with the back end, or front end and suggested I replace rear brakes/rotors. I agreed to rear brakes/rotors, figured at 78k it was about time (never had it performed).

    dealership threw me when they recommended I replace the emergency brake cables as they said they were rusted. I questioned them on this and lady said the cables can "swell" when they rust, thereby causing the brakes to remain engaged, like driving with e-brake on is what lady said....

    Does this make sense to anyone, or was I getting fed a line of BS?? (i didn't allow them to perform the service)
  • Rear brakes grinding metal after 26000 miles. Grinded metal for 1 minute after releasing parking brake and pulling away from parking spot. Obviously the parking brake was still partially engaged or there would not have been a metal sound as I drove away. Dealer said new pads and rotors for the rear, $400. This was normal on all VWs as the rear rotors/pads are smaller than the front (yeah since they are supposed to do only a small fraction of the work). Called the VW corporate advocate (they certainly are not a consumer advocate). The dealer called me back told me the same lies (this dealer is in Snellville, GA by the way). Service manager continuously refuses to speak to me about the issue. Otherwise I have really enjoyed the car and the great milage I get. But this one issue is enough to show me without a doubt that VW doesn't' care about the customer, won't take the time to fix a simple problem and woudl prefer to lie to their customers. Don't trust them, don't buy their products.
    :lemon: :lemon: :lemon: :lemon: :lemon:
  • My issue is exactly the same. I have a 2007 Wolfberg Edition Jetta with 29K miles that I am having to replace the rear brakes. Absolutely no help from Volkswagen except they are happy to replace them for $425. I talked to the dealer and Customer Relations.

    An outside mechanic said the brakes are not wearing properly and could be a master cylinder issue. The front brakes are showing no wear at all. It just doesn't make sense for the rear brakes to wear so quickly.

    I have filed a complaint on the National Highway Transportation website. There were only 6 complaints logged. We need everyone to log their complaints.
  • I have a 2002 Passat that needs new rear brake pads every 20-25k miles even though I am careful and even use the tip function to downshift to save the pads. The front pads last over 50k. It's unbelievable that VW has not yet addressed this design flaw. Now that I'm shopping for a new car, I guess I'll be test driving Acura's instead.
  • To all,
    I was contacted by a representative of VW National Customer service and he stated that my case had been "re-reviewed" and they felt that my case was exceptional enough to refund the 200$ I spent on new brakes and reground rotors.
    Remember that my case was a brand new 2008 VW Jetta with 4200 miles at the time I discovered metal on metal on my back brakes.
    The VW representative did not seem inclined to consider this a design flaw/mechanical problem other than wear and was not able to offer a suggestion about how he could explain my case.
    I seriously doubt that anyone with brake wear at beyond 10,000 miles is going to get any traction (sorry for the pun) with VW no matter what I/you/anyone feels is a reasonable amount of life expectancy for brakes on a car.
    Good luck,
    still with you
    Tom
    :shades:
  • Tom,

    Good to hear that you got your money back! You're right though, VW will not consider refunding anything if it's past the initial 12,000 miles. Neither will the BBB AutoLine. At this point the only recourse is to place a complaint with the NHTSA http://www-odi.nhtsa.dot.gov/ivoq/index.cfm
  • jeffyscottjeffyscott Posts: 3,855
    Glad to hear that they gave you some money back, too bad they made it such a battle for you.

    We now have about 28,000 mi on our Jetta, with the original brakes.
  • ruking1ruking1 Posts: 15,165
    Gee, and I thought getting 60,000 miles on pads for 1994-1997 Toyota Landcruisers were consumptive !!

    But one data point for 03 VW Jetta TDI. It is @ 111,000 miles and I just am thinking of putting on the new tires, I bought 2 or so years ago, as I got the LAST place oem tire and most that had it pronounced it crappo and would probably not exceed 30-40k miles TOPS 50k. . I do 10,000 mile rotations and have rotated them at least 11 times. I use that time to inspect front/rear rotors and pads.

    The REAR pads have over half left and the FRONTS a tad more than that. Early on on www.tdiclub.com, a few gurus mentioned the VW's (euros in general) put greater BIAS to the rear pads. (I have read in passing the ratio is close to 2 to 1) Indeed the rear rotors/pads are smaller, i.e., less surface area. So to compensate/take advantage of the set up: one should not "PRE "brake, but to make sure that when one does HAVE to brake to, brake more firmly. This subtle/major shift in turn causes the vehicles weight to shift to the fronts where the bigger rotors and more surface area brake pads can do the majority of the work.

    The real reason for this so called anomoly is VW's ( Jettas) are built to cruise the autobahn @ 100 mph and above all day, etc, so the braking is designed for this scenario.
  • jaye2jaye2 Posts: 1
    I'm really glad I can across this forum. I went in to a dealership today and was approved to get a 07 jetta (wolfsburg edition). It is a really nice looking car with great gas mileage. But, I had a question. There is still a manufacture warranty on the car. I believe 50,000 miles. It only has 15,000 on it now. They also offered me an extended warranty 85,000.

    Maybe I did not look at the paperwork correctly. Do these warranties not cover brake and rotors? It is a Euro car and people keep telling me not to get it b/c parts are soooo expensive.

    I'm a single mother with 2 children. This is my first real car in my name. Is this car going to give me more problems than what I can handle??

    I'm just really questioning purchasing this vechile now and I'm questioning the validity of the warranty.

    Can someone help me please???
  • ruking1ruking1 Posts: 15,165
    The ones to ask in greater detail would be the ones who will execute the warranty. I can be wrong but warranty's typically do not cover brake pads and rotors, except under extraordinary circumstances.

    Even as I have a Jetta TDI and have 111,000 miles, and am very satisfied with it, given your circumstances, I would NOT recommend a used Jetta gasser. Honda Civic/Accord or some to any of its category competitors IS the WAY to go. This does not mean they are trouble FREE. It just means there is less chance of you getting bad ones. Also even if a dealer service shop is poor , they can at least fix it. And if you chose an independent there are many more of them.
  • jeffyscottjeffyscott Posts: 3,855
    Honda Civic/Accord or some to any of its category competitors IS the WAY to go.

    If she is looking at used, she is going to have to pay a lot for one of those. Used VWs are pretty pricey, as well. To me, the american makes are better buys in the used car market.
  • ruking1ruking1 Posts: 15,165
    If they are as reliable as the ones I mentioned sure. You really dont want to increase her trips to the shops just because American parts are theoretically cheaper. She is really saying she is repair adverse.
  • jeffyscottjeffyscott Posts: 3,855
    I think most people have an exaggerated idea of what the actual reliability and repair costs differences are. (estimated repiar cost differences can be found here on edmunds)

    My point on the used car prices also means that if one is going to buy a used recent model honda or toyota (and to some extent VW), you may as well buy new, because you are not going to save much on the price of the used one. (Of course, I don't know if things have changed recently in that regard, given the economic situation and all)
  • ruking1ruking1 Posts: 15,165
    I think in my case that MIGHT be true as I project @ 111,000 miles getting 180 to 200k off the rear pads and rotors and more for the fronts. I did NOT as you will acknowledge use this information in recommending the OTHER cars I did.
  • My brakes went out already grinding and squeaking. They told me it was most likely my driving. I am so frustrated by this. I called VW America and they said as you guessed, not under warranty. Makes me curious what the data looks like for this vehicle on brake replacement. They wouldn't do anything. If it happens again at another 16500 I will turn the car back in. A shame to spend that money so soon. Any ideas on recourse?
  • There is probably little you can do that will get VW to pay for the new brakes after the fact. The dealer will always assume the cause is your driving style unless you can prove otherwise. One thing you might consider is having the brake pads measured for wear at each service interval. This will give you a data point every 5000 miles so you will know when the brakes pads need replaced and will not have the grinding and squeaking damage. If you see rapid pad wear again, you may want the dealer to check for caliper drag.

    Brake pad life does depend on your driving environment and style and every car is different. The Jetta seems to be a vehicle that does wear pads quickly under certain conditions. You may be able to increase pad life by modifying your driving style to suit this car. Many people do have habits that cause pads to wear without even realizing it.
  • m6userm6user Posts: 3,048
    I would not be pleased to have to replace rear brakes on a front wheel drive car at 16,000 miles or so either as it kind of defies logic. However, I just read Jan 09 issue of Motor Trend and in an update to their long term test for the 2008 Honda Accord EX-L they noted that they had spent $241.92 on rear brakes pads/resurface rotors. The test car at the time of print had 16,317 miles on it but they didn't say exactly how many miles were on it at the brake job.....suffice to say it had no more than 16,317 miles.

    Don't know how the Motor Trend people drive but they didn't mention in their article that they thought the Accord was a lemon because of the rear brake job.

    On a side note: I would be very careful when getting repair work done at new car dealerships. If they had ever thought of "getting a little unwarranted repair income" before these hard times, you can just imagine what pressure the backshop managers are under now to keep the dealership afloat. This is not to say that they are crooked but I've had my fair share of outright sham repair jobs by a couple of local dealers....and that was when new cars were selling great.
  • ruking1ruking1 Posts: 15,165
    Indeed two points

    1. see my prior post about the rear braking bias, for the easy correction, (you already know what it costs and the increased frequency when you do NOT want to do it) Vw Jetta TDI is @ 112,000 miles and more than half the rear pads left. As an aside, aside @ 74,300 miles an independent tire shop checked the rear brakes on a (my) Honda Civic driven per recommendations, and pronounced it looked good to go till @ least 150,000 miles) Naturally they want the business so they will check again, per 10,000 miles rotations.

    2. unspoken but the US brake vendors do work for most of the oems. aka Honda Toyota, Nissan, VW, GM, Ford,Chrysler, etc, etc.

    Aside or 2b. ;) . while dealers HAVE to do warranty work when they absolutely have to, it is billed at a WAY lower rate than "customer requested" maintenance. Needless to say what they prefer and market for.

    Aside or 2c. This is a natural consequence of front wheel drive transmissions mated to front engines format.
  • thess02thess02 Posts: 32
    Wow...lots of posts on rear brake wear on Jettas. My wife and I bought a 2007 base Jetta with automatic transmission new in August 2007 and we now have 33000 miles on it. It's been a great car and in my opinion the best car I've owned for the money ( $17,500 new). I just rotated the tires at 30,000 miles and inspected the rotors and pads. The rotors looked fine. I checked the brake pads for wear front and rear and have about 6mm friction material left on the right rear and 5.7mm on the left rear. New rear pads start with 11mm of friction material. I didn't even measure the fronts because the pads looked new. New front pads have 14mm of friction material. New rear pad kits cost $66.00 at the dealer for oem items. The rear brake kits include pads for both wheels (4 pads total...2 for each rear wheel) new caliper bolts ( 4 each) and new shims. According to my Bentley shop manual, the caliper bolts are required replacement items so $66.00 is not out of line. The pads require replacing when worn to 2mm thickness so I guess I'll get 60,000 - 80,000 miles out of the first set. Not that bad in my opinion. I really can't see why folks are being charged $400.00 for rear brakes though as these aren't exotic designs.
  • Just took my wife's Jetta in for 20000 mile service. I thought the $330 was expensive, but now they called saying that new rear brakes and rotors are needed. My wife's last car (Ford escort's) rear brakes went to 60000 before pad replacement and rotor resurfacing. This sucks. My $330 bill just went up to over $700. The big bummer about this is we bought it used at 12K miles, so after having it for 8000 miles we are out a bunch of money. I just left a voicemail with the guy who sold us the car. Hopefully they will come down on the price.
  • I own a manual 2.5L 2005.5 Jetta. My car has only 23,000 miles, so I consider it pretty new. So I was shocked when I took my car in for the 20,000mile service and was told that I needed new rear brakes. They told me that my front breaks were great but the back breaks really needed to be replaced. I was shocked and thought that they were lying to me. Also $400 for just rear breaks is ridiculous!!! I know how to break and most of my driving is freeway driving. I have never heard of breaks going out this fast! I just started searching online about the early break wear on the rear breaks and I can't believe how much I have found. I thought I was alone but I am glad that all of you have posted your comments on this stupid problem! Btw..My mom's 2005 camry has almost 80,000miles and will soon be needing its first brake replacement.
  • jeffyscottjeffyscott Posts: 3,855
    Now at about 29,000, I have just been told that our front and rear brakes both have 50-60% remaining. This is on a 2005 (new) Jetta with the 2.5 engine and automatic.
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